[i Approving Competent Autry! [2, AUTHORISED RELEASE CERTIFICATE, fy Autor compétnte Pays DIRECTION GENERALE DE Conca bear are ‘epére dy Formaire AVIATION CIVILE A i os854085, FRANCE Formulaire 1 de l'EASA Ji Organisation Name and Addon ROCKWELL COLLINS FRANCE Work Order 7 Conrect | Tavoice nla et Adresse de Organisme - 6. AVENUE DIDIER-DAURAT '31700-BLAGNAC-FRANCE fistom 1 tem | 7. Desc Description 8. Part No. 1 N° de pice B. Oty | te 1010 ‘SE6I (GH DEFINITION TOUCHSCREEN, __f822-2647-100 7 fiz. Remarks ‘oanmanr2020 installer rwarthiness, authoxity. differen Jorthiness authority specified in block 1 itis essential that eee, Pe StS mae Pcs etree bce Fc oe105854085 Service Memorandum a a ‘Customer: AJ WALTER AVIATION LTD [Customer P.O. Number: R371079 Contract Number: 40308214 Cust Reject #: Govt Incoming Doc # Date Equipment Received: 17.01.2020 Repair Station Certificate #: ROCYO9EN FR.145.0121 ROCKWELL COLLINS FRANCE ROCYO9GN FR.145.0121 Outgoing Equipment Incoming Equipment | Aircraft Information reac Equipment Type/Model + HTSE-6116 HTSE6116 Airbus a320-200 170 Part Number 822-2647-100 822-2647-100 Number: 5637 Serial Number/MCN —; 3602-0034 3602-0034 Tat No: 2882a For Questions Regarding This HIGH DEFINITION TO Position Service Work, Please Contact Removed at Gateway: Customer Service at: Date Unit Removed : 10.01.2020 |Phone : +33 61418824 Fax Description Mil Nomenclature [Customer Part Number [Customer Serial Number: HIGH DEFINITION TO (Customer Complaint/Instructions ECP REBOOTS AFTER 6 MIN AND GET STUCK ON LOADING PAGE Proliminary Inspection Results: SEAL INTACT. Hidden Damage Inspection Results NONE. Was the Complaint Verified? YES Description of What Was Wrong with the Equipment: IN RCF: CUSTOMER COMPLAINT WAS VERIFIED. FAIL OCCURRED DURING VIDEO TEST. WE ALSO FOUND GLITCHES AND COLORS ISSUES. SUBCONTRACTOR: CONFIRMED CUSTOMER AND TECHNICIAN FINDINGS. WILL REPROGRAM TO RESOLVE ISSUE NOTED. DETERMINED THAT THE DDR RAM MEMORY SOCKET WAS FAILING AND CAUSING THE A/V TO HANG. REPLACED MAIN BOARD TO RESOLVE. COULD NOT DUPLICATE TECHNICIAN FINDINGS OF GLITCHES AND COLORS ISSUES. UNIT DID NOT EXHIBIT THESE ISSUES BUT VIDEO WOULD HANG ON PLAYING VIDEOS UNIT PASSED FULL ATP. ENHANCED INSPECTION AND HANDLING. irworthiness Directives NO AD'S APPLICABLE TO THIS ARTICLE. Description of Service Work Performed: CONFIRMED CUSTOMER'S REJECTION.UNIT SUBCONTRACTED UNDER RCF REF PO 4507385462 ITEM 10. Replaced main board. UNIT FINAL TESTED & RECERTIFIED. REFERS TO VIDEON WORK SHOP REPORT SA NUMBER 12697 FOR SERVICE DETAILS. Were There Any Defects Found? YES IN RCF: FINAL BENCH TEST OK: 1854085, == = Page-2-of -3 | [Service Bulletins/Mods Installed This Return: Outgoing Service Bulletin Configuration: None 123 Preliminary Inspection 21.01.2020 By Alex Da Silva Hidden Damage Ingpection : 04.03.2020 By N/A This Article Has Been Certified Airworthy Service (04.03.2020 On 04.03.2020 By Fré By NTA ic David APRS 263 (Se) Final Test 04.03.2020 By Alex Da Siva Tested Per 1 : 5230820162 ED. 01 REV. 03 TEMP REV. Final Inspection 04.09.2020 By Frederic David Defective / Failed Parts Replaced Part Number Description Circuit Symbol 7. GUARANTEE 7.1 LEGAL GUARANTEE ‘According to article 1641 of the French Civil Code, ACF guar contractual guarantee and the Customer shall notify RCF in writing of any defect within ei guarantee. CF guarantees that at the time of the delivery repaired Products are in working order. CF quarantees the repair performed during twelve (12) months commencing from the ‘This guarantee wit! only apply to the extent that the repsired Product has been correctRockwell, Collins Service Memorandum [Service Notification: 105854085 - Page 3 of 3 The tanto and innrencn eters ied t he Pears werm io ROF® aan Product Sek te he Cutaner wi Ce pa by RCP \stenretmig ts Produ tor Repo the Gann bbe payable by the Customer and the expenses for transport and insurance of the upoly RCF with a detailed report regarding the claim for repair With regard to the State of the art, RCF doos not, in any event, guarantee that the software will operate without interuption and without blocking errors, nor thet it wi the Customer to achieve his objectives. ‘The Customer shall take any appropriate measure, under his responsibilty, to reduce, as much as possible, the harmful consequences of any incident or malfunction, s With regard to the necessary safeguards and to submit in due time any dificulty to RCE. RCF's si ‘endeavour to correct the noticed detect or to apply bypass solution within a reasonebl ‘excludes any modifications made directly by the Customer without RCF's previous agreement. THIS PROVISION CONSTITUTES RCF'S SOLE OBLIGATION OR LIABILITY CONCERNING ANY DEFECTIVE REPAIR AND PREVAILS ON ANY OTHER IMPLICIT OR EXPLICIT GUARANTEES EXISTING IN ANY OTHER DOCUMENT. UNDER NO CIRCUMSTANCES SHALL ACF BE RESPONSIBLE FOR THE DIRECT OR INDIRECT OR CONSEQUENTIAL DAMAGES CAUSED BY A REPAIRED PRODUCT, IN PARTICULAR, AND WITHOUT BEING EXHAUSTIVE, FOR THE DEPRIVATION OF SOFTWARE ENJOYMENT, FOR DATA LOSS, FOR LOSS OR PROFIT OR FOR EXPENSES AND COSTS INCREASE, INCLUDING THE FILE RECONSTRUCTION EXPENSES, THE WORKING LOSSES, THE LOSSES OF COMMERCIAL| CONTRACTS, It the Product cannot be forwarded to RCF's plant to be repsired or replaced under the this case, RCF shall be relieved from any IF RCF so desis, the detective obligation with regard to this guarantee of the software sh This rect be to ation shall only apply to the last version delivered by RCF and ‘uarantee, the work will be done at the previously agreed price between the parties ty regarding the work that has not been done under its control 8 shall be returned to RCF. its expense and shall become its property once they have been replaced,\Videon SA Number] 12697 Cust RMA Number| 12697 Rockwell Collins 3602-0034 me uration Dispatched [822-2647-100 “Gust Part Number|22-2647-100 er | 8222647100 in Part Number| 8222647100 jumber| 3602-0034 imber| 3602-0034 ‘Customer complaint: |- ECP REBOOTS AFTER 6 MIN AND GET STUCK ON LOADING PAGE. IRC Findings: - CUSTOMER COMPLAINT WAS VERIFIED. | FAIL OCCURRED DURING VIDEO TEST. - WE ALSO FOUND GLITCHES AND COLORS ISSUES. Mod status: 1,2,3 Incoming Inspection: Unit received wih scuts and seaiches on Bath Font vents Hara anomie land rear bezels. Thcoming Test: Unit booted To normaly to Awaling Paton Announce ; Platform Announce to Videon test mode, eee |p VVideon Findings: Unit has MODs 1 - 3 already implemented, These are the Nae MODS ee te trode Kevin Hilard [02/10/2020 incoming Software: Unit has software version dPaves 216-524 and Bull PIN Kevin Hilard [02/10/2020 1811-5168-027. This is current factory software. ein File incoming Test 2; Confirmed customers and technicians findings that units ANV hangs during the video testing. Will reprogram to resolve issue noted. Unit Kevin Hillard 02/10/2020 passed all other functional tess. incoming Test 3: Determined that the DDR RAM memory sockel was falling and Kevin Hilard | 02/13/20: causing the A/V to hang. Replaced main board to resolve issue in Hilard [02/18/2020 Incoming Test 4; Unit now passes all functional tests after being ae reprogrammed and repairs were made. (Customer reason for Failure: Confirmed customers and technicians findings that unit wll hang on AV playing videos. Replaced main board to resolve Kevin Hillard {02/13/2020 issue noted. IU‘Technician Reason for Failure: Could not duplicate technicians findings of glitches and colors issues. Unit did not exhibit these issues but video Kevin Hillard [02/13/2020 ]would hang on playing videos. Final Test: Unit passed a full ATP. Kevin Hillard _|02/14/2020 Sane ~ Technician [Date Replaced main board. Kevin Hillard [02/13/2020 ay ”__VGIPart Number Description ‘Seri Number 1 ‘VEBOM0003966, HTSE MAIN BOARD (NEC) 3366-3170 LONNUUUUNINNA Iwoooooo1a te: