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AIM-DAM-2018 Red Bull Social Listening
AIM-DAM-2018 Red Bull Social Listening
AIM-DAM-2018 Red Bull Social Listening
M O N T H LY R E PO RT
Data range
METHODOLOGY OF THIS REPORT
• Tracking period:
• Methodology & Means to prepare this report as listed below:
• Keywords – Conversation research is based on the set of agreed keywords
• Online tracking tool – Social Heat via http://www.socialheat.buzzmetrics.com
• Data coverage – Data mining across publicly available social media channels including Vietnam’s online news, forums, social networks,
micro-blogs and publicly available Facebook conversations.
2
TERMS & COLOR CODE USED IN THIS REPORT
Buzz Volume
• Process: Use proprietary software and keyword strings to isolate messages Sentiment
relevant to the campaign and key competitors within the project timeframe. Percentage of relevant conversation, expressing user’s attitude: Positive
• Results: Buzz volume is presented as total number of conversations generated by /Negative/ Neutral
topics relating to brand/product
Like the brand/campaign
Positive Express favorable attitude toward the brand
Brand-related
Relevant buzz, which mention brand (brand name, product, distribution, Mentioning the brand without expressing a sentiment
promotion, client service, brand image, employee,…) Neutral
Dislike the brand/campaign
Negative Express negative attitude toward the brand
Campaign/Brand-activity related
Relevant buzz, which mention brand activities (fans join mini
games/engagement post/campaign, tag friends,…)
Share of voice
Share of buzz volume of all brands across platforms (Facebook, Online News,
Forums, YouTube, Ecommerce)
3
AGENDA OF REPORT
EXECUTIVE SUMMARY
PART 1: What happened in energy drink category this month?
1. Beverage share of voice up to this month
2. ED share of voice up to this month
3. Activities calendar across ED brands
4. Zoom into key brand attributes movement
4
EXECUTIVE SUMMARY – JUNE 2018
• BEVERAGE SHARE OF VOICE ON SOCIAL IN MONTH
• ED SHARE OF VOICE ON SOCIAL IN MONTH
(1) Capture Market • TOPIC OF DISCUSSION ABOUT ED BRANDS
On Social
(2) Competitive SCREENSHOT OF HIGH SCREENSHOT OF HIGH SCREENSHOT OF HIGH PROVIDE EXPLANATION OF HOW OUR COMPETITORS
Landscape PERFORMING OR PERFORMING OR PERFORMING OR ENGAGE WITH CONSUMERS BY THESE
REPRESENTATIVE REPRESENTATIVE REPRESENTATIVE ACTIVITIES/CAMPAIGN
POST/CONTENT OF POST/CONTENT OF POST/CONTENT OF
COMTETITOR COMTETITOR COMTETITOR
DRIVERS: CHALLENGES:
(3) Drivers & • OPPORTUNITIES TO GENERATE BRAND CONVERSATION • ANY CHALLENGES IN TERMS OF TRIGGERING CONSUMERS
• ANY THREATS FROM OTHER COMPETITORS
Challenges
POSITIVE: NEGATIVE:
• PROVIDE MAIN THEMES IN POSITIVE CONVERSATION. • PROVIDE MAIN THEMES IN NEGATIVE CONVERSATION.
(4) Consumers’
Feedback
5
Part 1
28% 28%
15% 63% READY-TO-DRINK TEA (RTD TEA)
YTD
50%
79% 74% ENERGY DRINK (ED) 2018 56%
68% 58% 6% 59%
31% CARBONATED SOFT DRINK (CSD) 16%
0%
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18
327.9K
300.2K
295.6K
350.0K
1,207.0K
222.4K
300.0K
(Buzz volume)
250.0K 1,400.0K
160.3K
READY-TO-DRINK TEA (RTD TEA)
138.3K
135.5K
200.0K 1,200.0K
613.8K
102.2K
150.0K
349.2K
800.0K
65.1K
42.5K
38.8K
600.0K
33.1K
33.4K
100.0K CARBONATED SOFT DRINK (CSD)
25.6K
25.4K
24.4K
23.5K
400.0K
50.0K
AVERAGE BUZZ VOLUME (116K/month) 200.0K
0 0
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 YTD 2018
(*) Buzz volume in the template is based on sample data
CSD includes Coke & Pepsi
RTD Tea includes C2, Zero Degree, Dr.Thanh & Tea+ Plus 7
ED includes Red Bull, Sting, Warrior & Number 1
ED CATEGORY SHARE OF VOICE
Then, zoomed into ED brands, Red Bull’s buzz volume has increased dramatically due to the negative issue of fake product and organic discussion.
Although Sting does not have any remarkable activity during this month, its buzz volume also goes up thanks to organic discussion.
40% 14%
12% WARRIOR 17%
50% 1 YTD
78% 81% 84% STING
59% 68% 2018
51% 0.5
RED BULL 77%
0% 0
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18
116.7K
120.0K
268.0K
350.0K
79.9K
80.0K 250.0K
WARRIOR
60.0K 200.0K
27.0K STING
19.5K
150.0K
16.6K
15.7K
40.0K
15.0K
57.8K
12.9K
10.2K
100.0K
18.0K
6.1K
5.9K
5.7K
3.5K
3.7K
RED BULL
3.1K
20.0K
1.4K
1.2K
1.0K
1.4K
612
649
824
5.4K
229
388
50.0K
0 AVERAGE BUZZ VOLUME (14.5K/month) 0
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 YTD 2018
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
8
ACTIVITIES CALENDAR ACROSS ED BRANDS
2018 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
ENERGY BOOST
STING CAMPAIGN ACTIVITY
ACTIVITY
COMPACT
9
KEY BRAND ATTRIBUTES MOVEMENT
Buzz Volume
30 30
20 20
10 10
0 0
1-May 8-May 15-May 22-May 29-May 5-Jun 12-Jun 19-Jun 26-Jun 1-May 8-May 15-May 22-May 29-May 5-Jun 12-Jun 19-Jun 26-Jun
60 60
50 50
40 40
Buzz Volume
Buzz Volume
30 30
20 20
10 10
0 0
1-May 8-May 15-May 22-May 29-May 5-Jun 12-Jun 19-Jun 26-Jun 1-May 8-May 15-May 22-May 29-May 5-Jun 12-Jun 19-Jun 26-Jun
10
OTHER BRAND ATTRIBUTES MOVEMENT
40
30
20
10
0
1-May 5-May 9-May 13-May 17-May 21-May 25-May 29-May 2-Jun 6-Jun 10-Jun 14-Jun 18-Jun 22-Jun 26-Jun 30-Jun
50
Buzz Volume
40
30
20
10
0
1-May 5-May 9-May 13-May 17-May 21-May 25-May 29-May 2-Jun 6-Jun 10-Jun 14-Jun 18-Jun 22-Jun 26-Jun 30-Jun
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
11
Part 2
13
14
CONTRIBUTION OF CAMPAIGN/ACTIVITY
TO BRAND BUZZ
[Red Bull - Contribution of campaign/activity to brand buzz]
2.5
62.1K
58.1K
57.4K
70.0K 2
125.4K
124.0K
60.0K
1.5 Real Adventure Reality Show 140.0K
50.0K
(Buzz volume)
120.0K
40.0K 1 Motor-wrap campaign 100.0K
21.0K
30.0K 80.0K
Always-on content
14.7K
14.5K
0.5 60.0K
20.0K
9.5K
40.0K
9.1K
7.7K
7.8K
Negative issue
1.7K
5.0K
3.8K
3.2K
3.1K
0 20.0K
1.5K
1.9K
1.5K
1.1K
10.0K
914
158
161
238
110
177
Organic discussion
94
62
39
0
5
0 1 YTD 2018
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18
Prepared for: Red Bull– Time range: Jan 01 – Jun 30, 2018 15
[Warrior - Contribution of campaign/activity to brand buzz]
50% 89%
100% 94% 100% YTD
Always-on content
65% 2018
61%
46% 50% 73%
Organic discussion
10% 2% 6% 7%
0% 0%
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18
5.4K
6.0K
13.2K
5.0K
14.0K
3.6K
(Buzz volume)
12.0K
3.2K
10.0K
3.0K 8.0K
4.7K
Always-on content 6.0K
2.0K
4.0K
760
630
611
454
163
1.0K 2.0K
264
215
Organic discussion
69
27
30
15
14
0
8
0
YTD 2018
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18
Prepared for: Red Bull– Time range: Jan 01 – Jun 30, 2018 16
[Sting - Contribution of campaign/activity to brand buzz]
25.0K
19.3K
48.2K
20.0K 60.0K
(Buzz volume)
15.0K
40.0K
Always-on content 30.0K
10.0K
6.3K
5.7K
4.9K
9.2K
20.0K
3.9K
3.0K
3.1K
Negative issue
5.0K 10.0K
314
193
416
160
173
117
Organic discussion
19
13
0
8
1
6
1
0
YTD 2018
Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18
Prepared for: Red Bull– Time range: Jan 01 – Jun 30, 2018 17
[Number 1 - Contribution of campaign/activity to brand buzz]
2.0K
4.2K
5.0K
1.2K
1.2K
(Buzz volume)
1.0K 3.0K
Negative issue
511
1.1K
2.0K
411
340
200
1.0K
191
138
128
65
Organic discussion
75
64
48
0
1
0
YTD 2018
Jan 01 2018 Feb 01 2018 Mar 01 2018 Apr 01 2018 May 01 2018 Jun 01 2018
Prepared for: Red Bull– Time range: Jan 01 – Jun 30, 2018 18
THEN ZOOM INTO OUR CAMPAIGNS’ PERFORMANCE THIS MONTH 19
#1
3,435 buzz
#2
3,135 buzz
Kindly see next slides for deep analysis of Red Bull & Warrior campaign
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
#1
[Campaign Buzz volume & daily buzz trend]
3,454 buzz
(+ - 3,243 compared to last month)
500
450
400
350
300
250
200
150
100
50
0
1-May 4-May 7-May 10-May 13-May 16-May 19-May 22-May 25-May 28-May 31-May
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018 21
[Contribution of each activity in campaign]
5% ACTIVITIES 1
25%
ACTIVITIES 2
#2
50% 3,435 buzz
ACTIVITIES 3
30%
ACTIVITIES 4
5%
ACTIVITIES 5
50%
ACTIVITIES 6
Others Brand -
54% Activity
related
30%
Act Pos
24% Brand
Neu
31%
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018 Activity Neutral +7% 89.1% 23
[Consumer’s feedback to campaign]
ABOUT PRODUCT/BRAND
Brand for me 12 23
Brand
Overcome challenge 5 10
Energy boost 2 30
Attribute 23 2
Attribute 1 6
attributes
Product
Attribute 1 1
Attribute 1 1
Attribute 1 1
Attribute 1 1
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018 25
#2
[Campaign Buzz volume & daily buzz trend]
3,154 buzz
(+ - 3,243 compared to last month)
500
450
400
350
300
250
200
150
100
50
0
1-May 4-May 7-May 10-May 13-May 16-May 19-May 22-May 25-May 28-May 31-May
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018 27
[Contribution of each activity in campaign]
5% ACTIVITIES 1
25%
ACTIVITIES 2
#2
50% 3,435 buzz
ACTIVITIES 3
30%
ACTIVITIES 4
5%
ACTIVITIES 5
50%
ACTIVITIES 6
Others Brand -
54% Activity
related
30%
Act Pos
24% Brand
Neu
31%
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018 Activity Neutral +7% 89.1% 29
[Consumer’s feedback to campaign]
ABOUT PRODUCT/BRAND
Brand for me 12 23
Brand
Overcome challenge 5 10
Energy boost 2 30
Attribute 23 2
Attribute 1 6
attributes
Product
Attribute 1 1
Attribute 1 1
Attribute 1 1
Attribute 1 1
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018 31
2. CONSUMER’S FEEDBACK
32
[Sentiment ratio of Red Bull]
Others Brand -
54% Activity
related
30%
Act Pos
24% Brand
Neu
31%
Brand for me 12 23
Brand
Overcome challenge 5 10
Energy boost 2 30
Attribute 23 2
Attribute 1 6
attributes
Product
Attribute 1 1
Attribute 1 1
Attribute 1 1
Attribute 1 1
35
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
[Sentiment ratio of Warrior]
Others Brand -
54% Activity
related
30%
Act Pos
24% Brand
Neu
31%
Brand for me 12 23
Brand
Overcome challenge 5 10
Energy boost 2 30
Attribute 23 2
Attribute 1 6
attributes
Product
Attribute 1 1
Attribute 1 1
Attribute 1 1
Attribute 1 1
38
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
Part 3
Recommendations
What should we do next?
OPPORTUNITIES CHALLENGES
• Opportunity 1 • Challenge 1
• Opportunity 2 • Challenge 1
40
APPENDIX
41
SOCIAL MEDIA CHANNELS
54 0.1 0.0
46% 0.05
% % % 1%
2% 95% 1%
0.0
1%
1%
38% 61%
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
42
TOP SOURCES BY BUZZ VOLUME
Source name 2,646 Source name 2,646 Source name 2,646 Source name 2,646
Source name 2,549 Source name 2,549 Source name 2,549 Source name 2,549
Source name 1,781 Source name 1,781 Source name 1,781 Source name 1,781
Source name 1,404 Source name 1,404 Source name 1,404 Source name 1,404
Source name 1,341 Source name 1,341 Source name 1,341 Source name 1,341
Prepared for: Red Bull– Time range: Jun 01 – Jun 30, 2018
43
CONSUMER INSIGHT FROM SOCIAL LISTENING