C1W&3AMH6v4h

3462-------5309

Problem with making local calls and texting and data and voicemail issues--
*escalate to t mobil*
order reshipping---*escalat to the CRT*
port in problems---*escalate to NTC*
wifi calling problmes and payment issues and activation sim problems----*escalate a
ticket with Techops*
problems with caller id---*escalate with CNAM
international calls problems--*Escalate to PLD*

skills
Good verbal communication skills

· Ability to appreciate the customers perspective showing empathy.

· Active listening to fully engage the customer with their concerns.

· Dominate product knowledge to drive sales and increase customer loyalty.

· Understand policies and procedures and communicate them professionally to the

customer.

· Computer and online navigating capability to multi-task during customer

interactions with multiple systems and resources