REFUND POLICY (BYJU’S COPY)

Date: ____________

Name of the Customer: ________________________

Subject Refund Policy for Limited Offer Product

Reference Reference Number (App ID / Mobile Nos of Customer / SO ID) _______________________________

Dear Sir/Madam,

Thank you for choosing BYJU’S and we welcome you to the BYJU’S family!

At Think & Learn Private Limited (hereinafter “BYJU’S”/ “we”/ “our”/ “us”), we value the trust of our customers (“Customer(s)”/ “you”/ “your” /
“Subscriber(s)”) and wish to inform you that you have purchased one of the BYJU’S product/services as set out in Annexure I (hereinafter referred
as “Limited Offer Product(s)”), under a special limited period offer wherein the refund terms mentioned hereunder will apply to your purchase1
of the relevant Limited Offer Product(s).

Your access to or the usage of the Limited Offer Product(s) shall be governed by the relevant Terms of Use and Privacy Policies of the relevant
Limited Offer Product(s) available on the relevant mobile application/website. If you wish to cancel your subscription and/or return the Limited
Offer Product(s), you shall be required to submit your cancellation request by either writing to cancellations@byjus.com or call us at 9243500459.

Refund Terms for the Limited Offer Product(s):

1. If you choose to cancel or return the Limited Offer Product(s); a) within 14 days after the Delivery Date (defined below) you shall be eligible for a
full refund, b) post 14 days after the Delivery Date and up to the completion of 60 days after the Delivery Date, you shall be eligible for a partial
refund as set forth in Table A, provided that no refunds will be entertained in the months of February and March (i.e. the last two months of the
academic year) unless the refund claimed is within 14 days after the Delivery Date. Delivery Date shall mean the following: (a) Limited Offer
Product(s) which includes a Device, Delivery Date shall be the date on which the Device has been delivered to you. (b) Limited Offer Product(s)
which does not include a Device, Delivery Date shall be the date on which the invoice for purchase of the Limited Offer Products(s) is generated
by us.
Table A*
Fee Components of each Limited Offer Up to 14 Days Post 14 days after Delivery Date and till Post 60 days after
Product(s) after Delivery completion of 60 days after the Delivery the Delivery Date
Date Date

Registration Fees paid for Limited Offer 100% Refund No Refund No Refund
Product(s) [Please refer to Note 1.]

Device Fees** paid for the device included in 100% Refund No Refund No Refund
the Limited Offer Product(s)

Course Fees paid for the service(s) included in 100% Refund Partial Refund- Deduction of course fee for No Refund
the Limited Offer Product(s) [Please refer to one quarter only (As per the illustration in
Note 2] Annexure II)

* No refunds will be entertained in the months of February and March (i.e. the last two months of the academic year) unless the refund
claimed is within 14 days after the Delivery Date.
** Refund requests for Device Fees shall be processed only upon receipt of original and damage free Device, as delivered by BYJU’S
to you, along with all accessories and components.
***Illustrations are provided in Annexure II
Note 1: Standard Registration Fee is INR 7000/- and on the invoice, forms part of Course Fee. If siblings subscribe to different Limited
Offer Product(s) simultaneously, then the Registration Fee for second and third child will be INR 3500 each
Note 2: For the purposes of the terms set out in this letter, Course Fee shall mean the amount arrived at by deducting a) the applicable
Registration Fee (please refer to Note 1); and b) the Device Fee as mentioned in the relevant invoice.

2. Return of Device(s) which form part of Limited Offer Product(s): Refund requests for learning Devices forming part of Limited Offer Product(s),
shall be processed only if; a) the application for cancellation/return is submitted within 14 days after the Delivery Date, b) the issued Devices are
received by us, at the below mentioned address, in an undamaged and working condition with all its accessories (including without limitation

Policy Version TNL2022AUGRPV1

 charger, cables, SD Card etc.) at your own cost, within 30 (thirty) days pursuant to the email sent by us requesting you to return the Device, and
c) while returning the Device, specify the Order ID, your registered mobile number through which the Limited Offer Product was purchased and
the Reference ID mentioned above in this letter. Devices can be retained and need not be returned by you if the cancellation/return request for
the Limited Offer Product is raised post 14 days after the Delivery Date. We shall not be liable for any damage caused to the Device during the
return transit, from your end.
Address for Returning Device(s):
BYJU’S Support Team, Think & Learn Private Limited, IndoSpace Logistics Complex,
Plot Nos. 183 to 187 & 254 to, 258,
2nd Floor, Bommasandra Jigani Link Rd,
Bommasandra Industrial Area,
Bengaluru, Karnataka PINCODE 562106

3. For any Limited Offer Product(s) purchased by you, you shall not be eligible for any refunds, whatsoever in the following events:
a) If the request for cancellations/return is submitted after 60 days after the Delivery Date.
b) Irrespective of the Delivery Date, if the request for cancellations/return is submitted in the months of February and March (i.e. the last two
months of the academic year) unless the refund claimed is within 14 days after the Delivery Date.
c) If your access/subscription to the Limited Offer Product(s) is cancelled on account of discovery of credible proof regarding any breach of
Limited Offer Product(s)’s Terms of Use. The decision of BYJU’S shall be final and binding in this regard.
4. If due to a force majeure event (such as acts of God, government restrictions or other events beyond our control), we have to discontinue the
Limited Offer Product(s) that you have already availed; then we are under no obligation to refund the fee for such portion of the service already
availed by you. We are also not liable to provide any additional service in lieu of the service so discontinued.
5. Any other refund policy, mentioned anywhere on our website or any other place, does not hold true for the Limited Offer Product(s). Refunds for
all other product(s)/service(s) offered by BYJU’S (which are not specified in Annexure I) shall be governed through their respective refund
policies/terms of use.
6. Mode of Refund: All applicable refunds shall be processed through online transfer in Indian Rupees only, to the source account from where the
payment was originally made; a) within a reasonable period of 28 days from the date a written confirmation from our end is provided to you
approving the cancellation where a Limited Offer Product(s) does not include a Device, b) within a reasonable period of 28 days from the date a
written confirmation from our end is provided to you approving the cancellation, which will be sent only after receipt of damage free Device in
working condition where the Limited Offer Product(s) includes Device(s). In no event, will the applicable refund amount be greater than the amount
paid for your purchase. In the event you had availed credit/financing facility while purchasing the Limited Offer Product(s) from us, your refunds
shall be processed accordingly with your lender/financing partner.
7. If your payment instrument/account through which original payment was made, is not active or does not support refunds, you shall be required to
provide other bank account details belonging to you for processing the relevant refund. We shall not be responsible and/ or accountable for
crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer
of refund to another bank account in the format and manner as may be required by us.
8. In case you have not received the refund within the abovementioned 14 days period, then please reach out to us at 9243500459 or write to us
at cancellations@byjus.com. For any other queries, please write to support@byjus.com.
9. On account of cancellation of the service(s) procured by you under the Limited Offer Product(s), the services to be provided by us from the date
of cancellation, up to exhaustion or expiry of such service(s), shall be considered as services not performed. Accordingly, for return/ cancellation
of product(s)/ service(s), we will issue a GST credit note to you, which otherwise may not be issued if the withdrawal and issuance are beyond
the timelines allowed under applicable law. In case the cancellation request submission date is after the prescribed timeline, we may issue a
commercial credit note, on your request. You may be required to furnish a declaration for the same, in the format and manner as may be required
by us.
10. We reserve the right to modify/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.
11. You confirm and acknowledge that you have read and understood the terms set out in this document and accept the same.
12. Further, you undertake not to dispute the refund terms provided under this document by Think & Learn Pvt. Ltd. or raise any claims beyond the
scope provided under this document.

Yours sincerely, Accepted and Acknowledged by,

____________
Customer’s Signature ____________________
Think & Learn Private Limited
Name:
Date:
Mobile Number:
Name of Employee:
Date:
TNL ID:

Policy Version TNL2022AUGRPV1

 ANNEXURE I

S.N Name of Limited Offer Product(s)

5
1 BYJU’S Exam Prep Aakash BYJU’S Tab for Foundation - Class 9 to Class 12 for NEET/JEE/NEET+JEE
6
2 BYJU'S App Learning Program Aakash BYJU’S Foundation Live - Online Classes 8th to 12th for NEET/JEE/JEE+NEET
7
3 BYJU'S Classes - Classes 4th to 10th Aakash BYJU’S Tab - for Classes 11th & 12th, NEET/JEE/NEET+JEE
Disney BYJU'S Early Learn -Classes 8
4 LKG to 3rd Aakash BYJU’S Live - Online Classes for Class 11th & 12th, NEET/JEE/JEE + NEET
*Short term courses of 90 days or fewer will not be applicable under this refund policy

ANNEXURE II

Illustration 1: 2-year BYJU’S Classes program with Delivery Date as 5-Jul-2022 and course end date as 31-Mar-2024:
Up to 14 Days after Delivery Post 14 days till completion of Post 60 days (4-Sep-2022
Fee components
Date (Up to 19-Jul-2022) 60 days (Up to 3-Sep-2022) onward)
Registration Fees: No Refund No Refund
Rs. 7,000
Rs. 7,000
*
Learning Device : No Refund No Refund
Rs. 10,000
Rs. 10,000
Course Fees: Rs. 35,875 (Calculated as
Rs. 41,000 No Refund
Rs. 41,000 41,000 - 41, 000 X 1 / 8)*
Total amount paid by the Customer (Registration Fee + Learning Device + Course Fee): Rs. 58,000
Total Refunds Rs. 58,000 Rs. 35,875 No Refund
Note:
1 In the invoice, course fee is inclusive of registration fee
2 *One quarter course fee deduction out of 8 quarters (for a Two-year course)
3 *Learning device: Lenovo 4G Data, 8-inch Tablet with 2GB RAM and 16GB ROM

Illustration 2: 3-year BYJU’S Tablet Learning Program with delivery date as 3-April-2022 and Course end date as 31-Mar-2025:
Up to 14 Days after Delivery Date (Up to 17- Post 14 days till completion of Post 60 days (3-Jun-
Fee components
Apr-2022) 60 days (Up to 2-Jun-2022) 2022 onward)
Registration Fees: No Refund No Refund
Rs. 7,000
Rs. 7,000
Learning Device**: No Refund No Refund
Rs. 10,000
Rs. 10,000
Course Fees: Rs. 33,917 (Calculated as
Rs. 37,000 No Refund
Rs. 37,000 37,000 - 37,000 X 1 / 12)*
Total amount paid by the Customer (Registration Fee + Learning Device + Course Fee): Rs.54,000/-
Total Refunds Rs. 54, 000 Rs. 33,917 No Refund
Note:
1 In the invoice, course fee is inclusive of registration fee
2 *One quarter course fee deduction out of 12 quarters (for a 3-year course)
3 **Learning device: Lenovo 4G Data, 8-inch Tablet with 2GB RAM and 16GB ROM

Illustration 3: 1-year BYJU’s Classes Program with delivery date as 10-Oct-2022 and Course end date as 31-Mar-2023:
Up to 14 Days after Delivery Post 14 days till completion of Post 60 days (10-Dec-2022
Fee components
Date (Up to 24-Oct-2022) 60 days (Up to 9-Dec-2022) onward)
Registration Fees: No Refund No Refund
Rs. 7,000
Rs. 7,000
**
Learning Device : No Refund No Refund
Rs. 10,000
Rs. 10,000
Course Fees: Rs. 15,750 (Calculated as No Refund
Rs. 21,000
Rs. 21,000 21,000 – 21,000 X 1 / 4)*
Total amount paid by the Customer (Registration Fee + Learning Device + Course Fee): Rs.38,000/-
Total Refunds Rs. 38,000 Rs. 15,750 No Refund
Note:
1 In the invoice, course fee is inclusive of registration fee
2 *One quarter course fee deduction out of 4 quarters (for a 1-year course)
3 **Learning device: Lenovo 4G Data, 8-inch Tablet with 2GB RAM and 16GB ROM

Policy Version TNL2022AUGRPV1

 REFUND POLICY (CUSTOMER COPY)
Date: ____________

Name of the Customer: ________________________

Subject Refund Policy for Limited Offer Product

Reference Reference Number (App ID / Mobile Nos of Customer / SO ID) _______________________________

Dear Sir/Madam,

Thank you for choosing BYJU’S and we welcome you to the BYJU’S family!

At Think & Learn Private Limited (hereinafter “BYJU’S”/ “we”/ “our”/ “us”), we value the trust of our customers (“Customer(s)”/ “you”/ “your” /
“Subscriber(s)”) and wish to inform you that you have purchased one of the BYJU’S product/services as set out in Annexure I (hereinafter referred
as “Limited Offer Product(s)”), under a special limited period offer wherein the refund terms mentioned hereunder will apply to your purchase2
of the relevant Limited Offer Product(s).

Your access to or the usage of the Limited Offer Product(s) shall be governed by the relevant Terms of Use and Privacy Policies of the relevant
Limited Offer Product(s) available on the relevant mobile application/website. If you wish to cancel your subscription and/or return the Limited
Offer Product(s), you shall be required to submit your cancellation request by either writing to cancellations@byjus.com or call us at 9243500459.

Refund Terms for the Limited Offer Product(s):

1. If you choose to cancel or return the Limited Offer Product(s); a) within 14 days after the Delivery Date (defined below) you shall be eligible for a
full refund, b) post 14 days after the Delivery Date and up to the completion of 60 days after the Delivery Date, you shall be eligible for a partial
refund as set forth in Table A, provided that no refunds will be entertained in the months of February and March (i.e. the last two months of the
academic year) unless the refund claimed is within 14 days after the Delivery Date. Delivery Date shall mean the following: (a) Limited Offer
Product(s) which includes a Device, Delivery Date shall be the date on which the Device has been delivered to you. (b) Limited Offer Product(s)
which does not include a Device, Delivery Date shall be the date on which the invoice for purchase of the Limited Offer Products(s) is generated
by us.
Table A*
Fee Components of each Limited Offer Up to 14 Days Post 14 days after Delivery Date and till Post 60 days after
Product(s) after Delivery completion of 60 days after the Delivery the Delivery Date
Date Date

Registration Fees paid for Limited Offer 100% Refund No Refund No Refund
Product(s) [Please refer to Note 1.]

Device Fees** paid for the device included in 100% Refund No Refund No Refund
the Limited Offer Product(s)

Course Fees paid for the service(s) included in 100% Refund Partial Refund- Deduction of course fee for No Refund
the Limited Offer Product(s) [Please refer to one quarter only (As per the illustration in
Note 2] Annexure II)

* No refunds will be entertained in the months of February and March (i.e. the last two months of the academic year) unless the refund
claimed is within 14 days after the Delivery Date.
** Refund requests for Device Fees shall be processed only upon receipt of original and damage free Device, as delivered by BYJU’S
to you, along with all accessories and components.
***Illustrations are provided in Annexure II
Note 1: Standard Registration Fee is INR 7000/- and on the invoice, forms part of Course Fee. If siblings subscribe to different Limited
Offer Product(s) simultaneously, then the Registration Fee for second and third child will be INR 3500 each
Note 2: For the purposes of the terms set out in this letter, Course Fee shall mean the amount arrived at by deducting a) the applicable
Registration Fee (please refer to Note 1); and b) the Device Fee as mentioned in the relevant invoice.

2. Return of Device(s) which form part of Limited Offer Product(s): Refund requests for learning Devices forming part of Limited Offer Product(s),
shall be processed only if; a) the application for cancellation/return is submitted within 14 days after the Delivery Date, b) the issued Devices are

Policy Version TNL2022AUGRPV1

 received by us, at the below mentioned address, in an undamaged and working condition with all its accessories (including without limitation
charger, cables, SD Card etc.) at your own cost, within 30 (thirty) days pursuant to the email sent by us requesting you to return the Device, and
c) while returning the Device, specify the Order ID, your registered mobile number through which the Limited Offer Product was purchased and
the Reference ID mentioned above in this letter. Devices can be retained and need not be returned by you if the cancellation/return request for
the Limited Offer Product is raised post 14 days after the Delivery Date. We shall not be liable for any damage caused to the Device during the
return transit, from your end.
Address for Returning Device(s):
BYJU’S Support Team, Think & Learn Private Limited, IndoSpace Logistics Complex,
Plot Nos. 183 to 187 & 254 to, 258,
2nd Floor, Bommasandra Jigani Link Rd,
Bommasandra Industrial Area,
Bengaluru, Karnataka PINCODE 562106

3. For any Limited Offer Product(s) purchased by you, you shall not be eligible for any refunds, whatsoever in the following events:
d) If the request for cancellations/return is submitted after 60 days after the Delivery Date.
e) Irrespective of the Delivery Date, if the request for cancellations/return is submitted in the months of February and March (i.e. the last two
months of the academic year) unless the refund claimed is within 14 days after the Delivery Date.
f) If your access/subscription to the Limited Offer Product(s) is cancelled on account of discovery of credible proof regarding any breach of
Limited Offer Product(s)’s Terms of Use. The decision of BYJU’S shall be final and binding in this regard.
4. If due to a force majeure event (such as acts of God, government restrictions or other events beyond our control), we have to discontinue the
Limited Offer Product(s) that you have already availed; then we are under no obligation to refund the fee for such portion of the service already
availed by you. We are also not liable to provide any additional service in lieu of the service so discontinued.
5. Any other refund policy, mentioned anywhere on our website or any other place, does not hold true for the Limited Offer Product(s). Refunds for
all other product(s)/service(s) offered by BYJU’S (which are not specified in Annexure I) shall be governed through their respective refund
policies/terms of use.
6. Mode of Refund: All applicable refunds shall be processed through online transfer in Indian Rupees only, to the source account from where the
payment was originally made; a) within a reasonable period of 28 days from the date a written confirmation from our end is provided to you
approving the cancellation where a Limited Offer Product(s) does not include a Device, b) within a reasonable period of 28 days from the date a
written confirmation from our end is provided to you approving the cancellation, which will be sent only after receipt of damage free Device in
working condition where the Limited Offer Product(s) includes Device(s). In no event, will the applicable refund amount be greater than the amount
paid for your purchase. In the event you had availed credit/financing facility while purchasing the Limited Offer Product(s) from us, your refunds
shall be processed accordingly with your lender/financing partner.
7. If your payment instrument/account through which original payment was made, is not active or does not support refunds, you shall be required to
provide other bank account details belonging to you for processing the relevant refund. We shall not be responsible and/ or accountable for
crediting refund money to the wrong account due to incorrect details furnished by you. You shall be required to furnish a declaration for transfer
of refund to another bank account in the format and manner as may be required by us.
8. In case you have not received the refund within the abovementioned 14 days period, then please reach out to us at 9243500459 or write to us
at cancellations@byjus.com. For any other queries, please write to support@byjus.com.
9. On account of cancellation of the service(s) procured by you under the Limited Offer Product(s), the services to be provided by us from the date
of cancellation, up to exhaustion or expiry of such service(s), shall be considered as services not performed. Accordingly, for return/ cancellation
of product(s)/ service(s), we will issue a GST credit note to you, which otherwise may not be issued if the withdrawal and issuance are beyond
the timelines allowed under applicable law. In case the cancellation request submission date is after the prescribed timeline, we may issue a
commercial credit note, on your request. You may be required to furnish a declaration for the same, in the format and manner as may be required
by us.
10. We reserve the right to modify/ replace this Policy at any time, as deemed fit by us, without any prior notice to you.
11. You confirm and acknowledge that you have read and understood the terms set out in this document and accept the same.
12. Further, you undertake not to dispute the refund terms provided under this document by Think & Learn Pvt. Ltd. or raise any claims beyond the
scope provided under this document.

Yours sincerely, Accepted and Acknowledged by,

____________
Customer’s Signature ____________________
Think & Learn Private Limited
Name:
Date:
Mobile Number:
Name of Employee:
Date:
TNL ID:

Policy Version TNL2022AUGRPV1

 ANNEXURE I

S.N Name of Limited Offer Product(s)

5
1 BYJU’S Exam Prep Aakash BYJU’S Tab for Foundation - Class 9 to Class 12 for NEET/JEE/NEET+JEE
6
2 BYJU'S App Learning Program Aakash BYJU’S Foundation Live - Online Classes 8th to 12th for NEET/JEE/JEE+NEET
7
3 BYJU'S Classes - Classes 4th to 10th Aakash BYJU’S Tab - for Classes 11th & 12th, NEET/JEE/NEET+JEE
Disney BYJU'S Early Learn -Classes 8
4 LKG to 3rd Aakash BYJU’S Live - Online Classes for Class 11th & 12th, NEET/JEE/JEE + NEET
*Short term courses of 90 days or fewer will not be applicable under this refund policy

ANNEXURE II

Illustration 1: 2-year BYJU’S Classes program with Delivery Date as 5-Jul-2022 and course end date as 31-Mar-2024:
Up to 14 Days after Delivery Post 14 days till completion of Post 60 days (4-Sep-2022
Fee components
Date (Up to 19-Jul-2022) 60 days (Up to 3-Sep-2022) onward)
Registration Fees: No Refund No Refund
Rs. 7,000
Rs. 7,000
*
Learning Device : No Refund No Refund
Rs. 10,000
Rs. 10,000
Course Fees: Rs. 35,875 (Calculated as
Rs. 41,000 No Refund
Rs. 41,000 41,000 - 41, 000 X 1 / 8)*
Total amount paid by the Customer (Registration Fee + Learning Device + Course Fee): Rs. 58,000
Total Refunds Rs. 58,000 Rs. 35,875 No Refund
Note:
1 In the invoice, course fee is inclusive of registration fee
2 *One quarter course fee deduction out of 8 quarters (for a Two-year course)
3 *Learning device: Lenovo 4G Data, 8-inch Tablet with 2GB RAM and 16GB ROM

Illustration 2: 3-year BYJU’S Tablet Learning Program with delivery date as 3-April-2022 and Course end date as 31-Mar-2025:
Up to 14 Days after Delivery Date (Up to 17- Post 14 days till completion of Post 60 days (3-Jun-
Fee components
Apr-2022) 60 days (Up to 2-Jun-2022) 2022 onward)
Registration Fees: No Refund No Refund
Rs. 7,000
Rs. 7,000
Learning Device**: No Refund No Refund
Rs. 10,000
Rs. 10,000
Course Fees: Rs. 33,917 (Calculated as
Rs. 37,000 No Refund
Rs. 37,000 37,000 - 37,000 X 1 / 12)*
Total amount paid by the Customer (Registration Fee + Learning Device + Course Fee): Rs.54,000/-
Total Refunds Rs. 54, 000 Rs. 33,917 No Refund
Note:
1 In the invoice, course fee is inclusive of registration fee
2 *One quarter course fee deduction out of 12 quarters (for a 3-year course)
3 **Learning device: Lenovo 4G Data, 8-inch Tablet with 2GB RAM and 16GB ROM

Illustration 3: 1-year BYJU’s Classes Program with delivery date as 10-Oct-2022 and Course end date as 31-Mar-2023:
Up to 14 Days after Delivery Post 14 days till completion of Post 60 days (10-Dec-2022
Fee components
Date (Up to 24-Oct-2022) 60 days (Up to 9-Dec-2022) onward)
Registration Fees: No Refund No Refund
Rs. 7,000
Rs. 7,000
**
Learning Device : No Refund No Refund
Rs. 10,000
Rs. 10,000
Course Fees: Rs. 15,750 (Calculated as No Refund
Rs. 21,000
Rs. 21,000 21,000 – 21,000 X 1 / 4)*
Total amount paid by the Customer (Registration Fee + Learning Device + Course Fee): Rs.38,000/-
Total Refunds Rs. 38,000 Rs. 15,750 No Refund
Note:
1 In the invoice, course fee is inclusive of registration fee
2 *One quarter course fee deduction out of 4 quarters (for a 1-year course)
3 **Learning device: Lenovo 4G Data, 8-inch Tablet with 2GB RAM and 16GB ROM

Policy Version TNL2022AUGRPV1