Influx Test

==========

1.) This is the email from the customer:

I would like to purchase the SunBright bulb but the store says that it is
on backorder.
I've been waiting a long time to order a bulb.
When will the bulb be available?

This is the context:

The SunBright is on backorder and it won’t be back on stock for another month. If a customer
wants to buy the SunBright they can either wait until it’s back in stock, or buy our other product
instead: the MoonLight bulb.

Question: What would you write to the customer?

We would like to inform you that SunBright is currently not accepting orders. We recommend waiting
until the product is available again in a month. Alternatively, you can purchase our other product, the
MoonLight bulb.

2.) This is the email from the customer:

I am using your Wordpress theme for my website and while I'm editing it I
can't see the Log In button which I see on your theme demo site on my
page.

I have followed all your instructions and installed the dummy data and I believe this
should be working.
I paid good money for this theme and expected that it would be easy to install the
dummy data and get my site looking exactly as the demo for launch next week, and
frankly, I'm a little disappointed.

Please fix this for me.

This is the context:

In order to administer a WordPress site, the site owner must log in. When logged in, WordPress
makes the log in button disappear. Some people don't realise this and look at their site (when logged
in), and then look at the theme demo (when not logged in), pick up on the difference and see the
missing login button as something which needs to be fixed.
Question: What would you write to the customer?
(There is no specified instruction on what you should suggest to the customer. You will need to
determine that yourself.)

I apologize for the inconvenience. We would like to inform you that to manage a WordPress site,
the site owner must be logged in. We suggest trying to clear the cache and cookies in your browser
or using a different browsing mode to ensure that the changes you made are correct. Also, check
your theme settings, especially those related to the display of the login button, to ensure that there
are no settings causing the login button to disappear when logged in.

3.) Question: What would you write to the customer?

This is the context:

Pretend that you are a customer service agent for the USPS (United States Postal Service), and you
receive an email from the customer as below. If you need more information to reply to the customer,
you can check the USPS website.

This is the email from the customer:

Hi, I’d like to send my divorce papers to my (soon-to-be ex) husband. I’m thinking of using
your Priority Mail Flat Rate Envelope to do this. I’m in Beverly Hills, CA (zip code 90210)
and my husband is in NYU (zip code 10003).

What I want to know is…

a. What’s the difference between the “Express” Envelope and the non-Express
Envelopes?
b. How much would it cost?
c. How long would it take? (you don’t have to be super precise, give or take 1-2 days is
okay)

a. We inform you that the difference between "Express" Envelope and non-Express Envelope is as
follows. The "Express" Envelope offers faster delivery and is guaranteed to arrive within a specific
time frame. On the other hand, the non-Express Envelope provides a more economical shipping
option, but the delivery time may be longer and is not guaranteed to arrive within a specific time
frame.

b. The shipping cost depends on the type of envelope you choose and the distance of the delivery.
To find out the exact cost, we suggest you contact customer service or visit our website to see the
latest rates.

c. The delivery time also depends on the type of envelope selected and the distance of the
delivery. Deliveries with the "Express" Envelope usually take less time than those with the non-
Express Envelope. However, the distance between Beverly Hills and NYU can affect the delivery
time. The estimated delivery time is around 1-2 business days.

4.) Question: Based on your answer for number 3, give us the detailed steps on how you
obtained all the information. Please also mention the URL of the pages where you found the
information.

https://store.usps.com/store/product/shipping-supplies/priority-mail-express-flat-rate-envelope-
P_EP_13_F

https://www.ups.com/media/en/gb/service_guide_id.pdf

======================== END of TEST ========================