UNIT-

E-CoMMERCE
COMMERCE CONCEpI AE£INITIONIINTRO

E-commuic sciasrG mumwce maasuyan

anel s e u e
Jntunet Comm ds culs0 knoLS as uniut Commeue

commoc is hu ahles exUhange a

uuns mation/uunsy alacbeonne dat
ntuchoLmqs, emad ond elaethanné und blannlpu

theeAUcs pieeludmins oe h enu

nutusae oainsecdulenva yL monyy und nddata
a also comaLolaaotas e - comuasua

h stardlouo dlulunitiens E-commonco uS

CommauLoldansacuen L c ushakhanad ou he
wt mat
Onlin stasu R amazonv bkatt munkna
OLX osolhe,exambl c! Commet usebsuta, A

ho vo dudo 4 ms 8-ammauc

ue &-comma

2 astdia e-commnc
Pue E-Comme Ce n ma ion (Digi-takD
mation (DgiHal

Delive (DgHaSelli
(Bye
Paument (niital 0

Pania E-Commerce
ekih(Phy-sicaR3
Tnt m otion

Buy Dellu enz (Diaitau{Sett

Physical

Pa]ment (Phsico)
nomatien Ditd (P

Buye ive Phxsics

Sellon

Poxment Digita9
M

m
 DTrERENE BETOEER TRADITLOOALLoMMERCe 4
E-CoriMERCE
TLaclitiene E commeico

:scditiena commn i
dhe duyng a etlukg el
&yondtall
the tsansaction el~tronNa
pedtuct otes0
pusicely
I n traclittnel ccmmdu Nith tiisttme
ecuch ctheni
CtLslom tem a c toat merchcint A
udenli and tep wdh
Mechant

3 n uaclituonal Commeic Psuecuct cav nat os

oduct ccs b uhskeekuel unabertae phusAcellu
physiceltby buau puchase

4 4 adiuenc tommase n Commece he sce

Juutct i e apatcdan

S I n adtional CemmuaPayment system is mes

haptmant smacle t htot caclit dst cad
ccou , Chsce,Cascl et nd oar

-IN sadiiuon.cu comnu Tt tak dim to

m o s 9oocls
a e coluerved TAanspat qoocd
unstonty,
 Date:
7 Phusical s t a a Tt s aluwaya availalue O
no easulle do w c imu ancd days t
ct tumme

ResLavuc oumd duopm DLee At o)

eQLwies ugh cest

Inknutankiein uis, I1damust s p

nel geuuel

lo Tradiuenal Commeca T fast múthed

a l o u ,mehed i

Fouus c dlumcund Atou.

(nah9

NEEDSADyAIDTASEOEL ECOMMERCE
he d vantaugL ELOmmiu at as allousaIUG

: LoRAL REACH
S- commau espa.ne dhe, euALAcAonalional
ancel untaumatLenal mcuut 1dauna basoc -Comn
hp desc a ma 0gaphitoky Cuslomakbaa
amc. masu buuney p a t n s e o,
duodiluonel
t

REOuCTON PAPeR CoST

- cmmmauc dueeoys tha Cost al LdtRI1
pcung
csung dstulutin andl s tuurs unmaticin
 Date:
od ate
dhieucs
Intuchans

3
LONVENIEMCE Aoo EASINESS
Deobl
mamy qA Uin h e Oalel £ -Commeia
pcom
shephine Qs dha enoytha ur metRoe
bacLLE t esures dund CeVERenca Th
aa. alledseel, t e duy o c u w t a sesusiu
o dheiu hone a nu irme 1ol oup

OMPETENCE
Fox eectuu suns iersetueo e-commeA
Aa eumt Compuent method Ve fe
Ltene and pawmuts uelta tau
chel onunn usn thoam physicot Ateen

LIMIATe TRAVEL CoST ns3

Oos customos dle rat hau o mosel e
ComumeCLaLlLeu dhom toUt
4U wthet doueuara heE-B4se lany
u eka camen
ma a t u
Ccm
pwrdhauound have L9on
oon dori
dur
sheph expauitnte
 Date:
6
gveRAL PAyMENI MoDES.

Hhat
marapesumit mulla paman
uncluela modo
OPI Cash
FMI
m
daliuaY a bank
m
ueet olabt cauel tte

USTOMER ATA
E-cemumeucaep usunes allowing dham
c ct utemU data Bussnia Com
cuslome
uinhalu damo uapkic uoumc o bllu
mcuk h e ue cuct h wom
olcuta o pudicct
o
wharelamane boduee wi
ugker a Jeoe tudh educu t h usk
socunc, s nelLstoine jepocluuct om u
mcu alse Daal iou hu amouo
ma e sheplain spuianu aAu

THERS gii sast

L aut acs in matuen

2 poe tom HLI

3 eLOA chocs

S. indusl akon
 TMITATION OF E-CoMMERCE

VECURÍIY

Cuent s ew uisk

clota uana und duansactiow usk

Vinus usk

ACK OF peRSONAL TOUCH

Smaensiumesduu tho sonel deuch th
et tsuC Atney apgucs t a n andl ntna dL
u bales dssatusts Such
pselFeluc as
baicula, umbetantat uuness slling hug
pHoicts as Cutomuu nat nly want o
h e muchandluse out alse houue a
gueoE expeie
duuune dhe pocss

3
Ack OF TAILE EXPE RIENce

o matto hous usel a cdio

iu mace consum
Atil c cm Jeucw ame ul a
produt a t
mentio d t s nat a
e to delw
ahsLaned erpeLerce dushuch Ceuid eltun
Jnclue
o Aani Leu
euc &mell, taste ancseund
 Date:

VEED FoR INTeRDET AcCESS

T s aty olieuA t dlon qat hat eur
Cuteme cle nandl luunt occbssbau hey
C a pucha m
o Sinca mony Commo
tatlasmshaectu me ncionalitus hot
H0qui hg -spucl untuunt cess d abincu
Catsmet expeim thon a ha Luol asU
exeludung uitaus i
honciAeus cohunecigmsiv
4
REDIT CARDPRauD
welit wucLAcudis uacnc 946ung preulam
gmlune uisine su Tt camdead ochasugs bock
thet OALlt n haos wenue penaltisand
bad dputatie .SmoALiuinds athughui suuk
homathas dauodaclut Hauelr a auuu
u h c cc mpac wrah mob ecommaar
s ugt suysw busainesl
5 2
COMPLEXITY1N TAXATIONREGULAIOMS AND CoMPLLAMEE
a orino ALnosA Alu te Cuatomas uni
dilesorntdtaues i ilnas to 0clheu
u l a t i e mat r l un Jhab
Cuutos u t also n the cuatomais placA
idouncs i a Ceud uok a Jat rtombluli
 Ltcotunungtombliamei and taXatLon
un

6
eCALISSUES A
h e s asLLOs OLisLs Lsham the customeu calaj
dsjáuL nanels ef Aanqea

ACK DE SKILLED PERSOODEL

hee is dltiulby ün irndina aillsel too1 oluder
omeneuslegsaut. piolLeNad do mana and
maintam cuustomeso

ONDCERN fOR BUsSINEs`ÉS;

h c s cur
peLlomusS thuew A t stt
wsuld Los dozuns
stemeusr un. a shosurbeu oel
dim imel eveu t dthemo back Mouhaue d%
hot ewu t Oarks and
St uendlyO mgudlu amc i on a clekAabi

THERS:
CD Pru me, 2ood a Dac
an Hhet 0 amecatly Abaut urk
man oad ATasshueh e at
uo
CLusdomen'smma

Cb ho J me gus4ant el produy e u
 )
Ypes OF S-CoMMPRCc

CUN
tategauiu he eu ba si
CatonaxLLR
L .

B8 Búiunesto tuuneu
2c. Buune o (orsuume
2
Cons1umes oCorsuum
3 C2c
toBwuntu
4 C2B Consumay

B26: Bauisineu de uuni elutube Pho xcnaLti

uusne S u e oA manuacusuee n o
blL
shelesllex blw uushalllu cund a suutail -
the
B23 ha a l Consuumasu i s nat v e u e eno
nline uonsctue Only nveue he manuactwu
thals iad
Bussur q
S Supplie

Lhalaelte ebub
Customu
B2C (Busuness t Lonumey
B2C is the abbuevioctie usune o Consumin
un B2C yoL pocuc susrR
o,a
Compoy do o onsumouhe Conumu
g0 to d io ubsti
anel dos at proolueb
c d s anc c U% hem h aci
c Cund com A dhe good oluut,
hem
 Date: 1
Pehtan Ekcuma a y amzow pkepk etc.

82Ce4e hw cuwebascadvonage

1 t ds Conveunt

2 Enhan u expeonu

for eample
eu baugh a shut Cumaz,dhat
e l o B2cdransacion a gu a1butfLAa.(d

Spplt
orcu oeb
customu

3
2 Conaume ecanaume
L41t
T cCTAume 0 C o n u m e cemmuu the
Consumeu a un ouuct conkact wh eoch ches
Nc Ccmpan s wavelue.Lt hel eple Aall he
peumal goedsgnd-aets durecttyto am y
unkusel patuis, Usuall gooelsesocit c

Ex OLX , 6uk Place advertisement

\alehaite
waniio 2ell want o buy Peodur
feceive acuet
Culom e CLnmu ?
Receie mon e
 C28 Cconsumrto 6uunes

C28 e-commeuc
pocleutt
For example, Leleas
usines tn reel ptess elias
A sma
CA

pi Seleosu amel oma

Vourty and usner

Cb ANIT Uhe c l e i e CundArllcUno s 8e aR ts

a t o b a n ethis shheuld ( 2 B rarsactum4

6
/THER
B2G Busunesss to 00emment
This u unvelu th aransueuen alaod to
usun aunol oveunumerd agenu

TBuss organuatien LOebu

90vermont
 Date: 1

DASIGRESOIREMENTS QE E-CoMMERCE

a hmu andlicene

2Fo Oeludung- Commaut u s nats

3. Ts necesscsu, thet dhe E-tommaues accs vceweus

pamet mocGmehocls.

4 nathau basrc s L mend s te aue Jaset

tbAL 0ac u m . i

S. ebate 8ceuty and petrsteru sanathe

6 Cemoees uss,uts aluCn s at do nccaa

Cutemts twus

bock uamiu
GÁaypock
s emcher ugLUemantor.

Multibte-choeetues o educts e uCeA u

alAturts ho ndamandel
8wuness madcl
os 8 CommecR

aulso a basid peab e2

uALt huckouts
 Date:

F-Chmhnefe

Buyin arnd sahing oduct o

S eavice sb
INTERNG

-comtg'ce isalS6 khouonda

electionic Comoexce ox nteynet
Commexce.

H a4ast ASailable on nleane4 Scoe

me tncod ime CAnnection on
r

global dema
3ide

Adsardages inaidnions
lsbat kébh ari 2Secuzity
Reducibn in Papiicasi LaRK 9eiaonal aiu
Convenience
iinate tavel css CseditCAhd faudh
SeioAa
Meed Inteme
anent msde SKihed Per 4gmelneaded-
cammence

BaB BaC C2c CAR

CRusine to CBuintn CConaunenA Conimns
husines) ConAUmn) Cansumi busineb