Subject Name Entry and Advancement in the Australian Workplace

Unit Code &

PWR – Positive Workplace Relationships
Name
Assessment Name A1. Office Politics and Conflict Resolution

Assessment Due Topic 2

Student
Student Name
ID
Trainer &
Assessor Name

Submission Date

I have been supplied with the learning materials. 

Due date for assessment submission has been clearly communicated

to me.
I understand that I must meet all the assessment requirements to be

able to be deemed competent for this unit.
I understand the need of using referencing and consequence of
Student 
plagiarism (academic misconduct).
Declaration I am aware of the post-assessment options (re-submission, re-

assessment & appeal procedures) available to me.
By submitting this piece of work and signing below, I DECLARE
THAT all assessments will be my own work and have not been
previously submitted by me or any other student. I understand that, 
if there is any doubt of the authenticity of any piece of my
assessment, I can be orally assessed by the Assessor.

Student Signature

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 Task 1: Summary/Reflection

Instructions:
Reflect on what you have learned over the last 2 topics (approx. 250 words).

Response:

Emotional intelgnc
Political
Emotional espect

Task 2: Case Study

Instructions:
You are managing a team at a call centre and another manager brings to your attention that
one of your team members has been hanging up on inbound customer calls before answering
the phone and taking more drinks than they are allowed from the company fridges.
Script the conversation that you would have with your team member, who has been accused
of doing the wrong thing and breaking company policy (approx. 250 words).

Response:

Task 3: Emotional Intelligence Plan

Instructions:
Design a personal 6-month plan on ways you can improve your Emotional Intelligence.
Make sure to include all elements of EI (Empathy, Self-awareness, Motivation, etc.).

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You are free to decide how you present your plan; however, please ensure this equals, at
least, 500 words.

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