THE UNIVERSITY OF ZAMBIA

IN ASSOCIATION WITH
ZAMBIA ICT COLLEGE
BIT 100 – INTRODUCTION TO INFORMATION TECHNOLOGY

MOCK EXAM

2020

Time Allowed: 3 Hours Date: 2nd July, 2020

INSTRUCTIONS TO CANDIDATES
1. This paper contains 11 questions.
2. Attempt ALL questions in section A and section B
3. Attempt Two (2) questions in Section C. Question 9 is Compulsory.
4. Each question carries section A carries 5 marks, section B – 10 Marks and Section C
– 20 Marks
5. You are required to answer a TOTAL of TEN (10) questions
6. Illustrate your solutions with suitable diagrams and show all essential working
where necessary. Failure to do so will result in loss of marks.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

 SECTION A
Instructions: Answer ALL questions in this section

Each question carries 5 marks.

___________________________________________________________________________
QUESTION 1

List any Five (5) characteristics of a software. [5 Marks]

(Total: 5 marks)

QUESTION 2
a) List any Three (3) effects of a computer virus on a computer. [3 Marks]
b) List any Two (2) ways of protecting your computer from physical threats.
[2 Mark]

(Total: 5 marks)

QUESTION 3
Define the following terms as used in information and communications technology
a) Installation [1 Mark]
b) Uninstallation [1 Mark]
c) Abandonware [1 Mark]
d) Software patch [1 Mark]
e) Software plugin [1 Mark]
(Total: 5 marks)

QUESTION 4
List any five examples of secondary storage. [1 Mark each. Total: 5 Marks]
(Total: 5 marks)

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 SECTION B
Instructions: Answer ALL questions. Each question carries 10 marks.

QUESTION 5
Differentiate between the following terminologies
a) Logical threat and physical threat [2 Marks]
b) System recovery and system restore. [2 Marks]
c) Task Manager and Device Manager [2 Marks]
d) Data corruption and data loss [2 Marks]
e) Data integrity and data security [2 Marks]
(Total 10 Marks)
QUESTION 6
Briefly explain of the following
a) Internet of things [2 Marks]
b) eCommerce [2 Marks]
c) Teleconferencing [2 Marks]
d) Blog [2 Marks]
e) Internet Service Provider (ISP) [2 Marks]
(Total 10 Marks)

QUESTION 7
List and briefly explain FIVE (5) challenges brought about as a result of information technologies.
[10 Marks]

QUESTION 8
Briefly explain any FIVE (5) advantages of a Universal Serial Bus (USB) [10 Marks]

(Total: 40 Marks)

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 SECTION C
Instructions: Answer ONLY Two (2) questions in this section. Question 9 is compulsory. Each
question carries 20 Marks.

QUESTION 9 (Compulsory)
Describe, with specific examples, five (5) ways in which you can enhance the performance of a
performance computer in terms of speed, storage and general performance.
[20 Marks]

QUESTION 10
Below are panels found in MS Word menu. For each one, identify any five tools found and their
application.
i) Font panel. [4 Marks]
ii) Paragraph Panel [4 Marks]
iii) Clipboard [4 Marks]
iv) Insert [4 Marks]
(Total: 20 Marks)
QUESTION 11
Describe with a help of a well labelled diagram, the Star topology in computer networking. Your
answer should include advantages and disadvantages [20 Marks]
(20 Marks)
QUESTION 12
Suggest, with specific examples, five (5) ways the internet is used in learning institutions.
[4 Marks each. Total 20 Marks]

(20 arks)
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- END OF EXAMINATION -

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