1.

 You don't have to stay on the sightseeing bus until the end. You can
_____________ ( = leave the bus) anytime you like during the tour. 

   stay off

   get off

   stay on

2. You can go into the city. Just make sure you ______________ ( = return)
by 6:00 PM.

   get off

   get away

   get back

3. I'm sure you'll _______________ ( = discover) a lot of interesting things

about the city during the tour.

   get out

   find out

   come out

4. We're going to _______________ ( = drive/move slower) so that you can

get a good look at the church. 

   slow down

   come down

   calm down

5. We have to wait for the others to ______________ ( = to reach us

*implies that they are moving more slowly*). 

   catch up

   get up

   check up

6. Unfortunately, the train _______________ ( = stopped working), so

you'll have to get off here and wait for another one.

   broke off

   broke up

   broke down
7. If we see something interesting, I will _______________ to you. ( = I will
mention it to you) 

   point it out

   let it out

   break it out

8. They started to build the castle, but they _______________ ( = started

to have) some financial problems.

   ran into

   ran up

   fan for

9. When you go to the market area, make sure to _______________. ( = to

go from shop to shop, comparing prices) 

   run around

   shop around

   come around

10. We'll _______________. = We'll resolve it. 

   put it out

   make it out

   sort it out
1. You can _____________ ( = wash, clean yourself) in the restroom down the
hall. 
   wash up
   watch out for
   run out of

2. You should ______________ ( = be careful of) pickpockets in that part of the

city.
   wash out
   watch out for
   run out of

3. We've ______________ pens ( = we have no more pens) today, but I'll make
sure you get one tomorrow. 
   run into
   run up
   run out of

4. You will _______________ your deposit when you return the remote control. 
   get back
   come back
   take back

5. OK, madam, please ______________. ( = please relax, stop yelling, etc.) 

   come down
   get down
   calm down

6. Unfortunately, you can only _______________ ( = register as a guest, enter

your room) at 3:00 PM.
   check up
   check in
   check out

7. I will _______________ this right away. = I will investigate/check this right
away. 
   look into
   look in
   look onto

8. My colleague will _______________ ( = accompany you to) your room.

   look you over
   see you to
   get you in

9. You _______________ ( = activated) the alarm by smoking in your room. 

   came off
   set off
   went off

10. Don't worry, we'll _______________. ( = We'll figure it out/ resolve it) 

   think it over
   call it up
Practice English with us! This exercise is for hotel concierges, bellhops,
reception desk workers, managers, etc. It will help you have better
conversations in English. A guest wants some information from you. Choose
the most natural-sounding response:
LEVEL: Easy/Medium 

1. Can you get someone to clean my room? 

   Yes, I'll get someone to do that right away.

   Yes, it was cleaned this morning.

   Yes, all of our rooms are always clean.

2. Why was my credit card declined?

   You can pay cash.

   I don't know. You'll have to contact your bank to get that information.

   No, we don't have free parking.

3. Where is breakfast served?

   Breakfast is included.

   We offer a breakfast buffet.

   In the hotel restaurant.

4. Could you please confirm my reservation via (by) email? 

   Yes, I'll send you a confirmation email right away.

   I'll give you our email address.

   Please send us a confirmation right away.

5. We need some clean towels. 

   There is a shower in every room.

   The cleaning staff will pick up the dirty towels when they clean the
room.

   I'll ask the cleaning staff to bring you some.

6. How much are the small bottles of brandy in the mini-bar?

   I'll get more sent up right away.

   They are $10 each.

   There are 10 small bottles in each mini-bar.

7. I need to wake up at 7:00 AM.

   I'll make sure you get a wake-up call at that time.

   It's 8:30 PM

   Would you like me to call you a taxi?

8. Do you accept Mastercard?

   You can pay with your bank card as well.

   Yes, we accept all major credit cards.

   You can pay with a credit card.

9. How much is your cheapest double room? 

   For one person?

   Right now our cheapest one is $200 per night.

   Our double rooms are usually booked well in advance.

10. I reserved a room for Friday. I'd like to change that to Saturday. 

   OK, you will be leaving on Saturday?

   I see that you've already made a reservation.

   OK, let me check your reservation.

Practice English with us! This exercise is for hotel concierges, bellhops,
reception desk workers, managers, etc. It will help you have better
conversations in English. A guest wants some information from you. Choose
the most natural-sounding response:
LEVEL: Medium/Hard 

1. I'd like to file a complaint with the manager. 

   There's a conference in the hotel this weekend.

   He's not around right now, but I'll have him call you as soon as
possible.
   The manager likes to complain, but he's a good person.

2. Hi, I have a reservation. My name is McAlister.

   Spelling?

   I don't know how to spell that.

   OK. How do you spell your last name?

3. How do I get to your hotel from the airport?

   Our shuttle bus runs until 11:00 PM

   We have a shuttle bus that runs to and from the airport.

   Public transportation is not very convenient here.

4. How far is your hotel from the train station? 

   We're about 2 kilometers away.

   You can come by taxi.

   The fact that we're located close to the train station makes us a very
convenient choice.

5. I think the taxi driver cheated me! 

   You have to make sure that the taxi driver uses the meter.

   The best way to get to the airport is by taxi.

   Sometimes you have to wait a long time for a taxi to come.

6. Is it safe to walk alone around here?

   Yes, we care about your safety.

   Safety first!

   Yes, this is a very safe neighborhood.

7. Where is the conference room?

   It's on the second floor.

   There is a conference this weekend.

   Would you like a room?

8. How do I get to the conference room?

   Take the elevator up to the second floor and turn right. You'll see the
door marked "Conference Room."
   Take the elevator up to the second floor and turn right. You'll see the
door named "Conference Room."

   Your room is on the third floor. You can take the elevator or the stairs.

9. Hmm... that's a little out of my price range. 

   Will you be paying by cash or credit card?

   OK. Let's see if we can find you something more affordable.

   OK. When will you be leaving?

10. Why do I have to leave my passport? 

   You have leave your passport at the reception desk.

   Give me your passport, please.

   It's hotel policy. All guests have to leave their passports at the
reception desk for the duration of their stay.