Default Report

Communications survey
June 28, 2023 2:49 PM EDT

Q1 - How long have you been employed with the CSC?

Less than a year

1-3 years

4-6 years

7-10 years

More than 10 years

0 5 10 15 20 25 30 35 40 45 50 55 60

# Field Minimum Maximum Mean Std Deviation Variance Count

1 How long have you been employed with the CSC? 1.00 5.00 2.35 1.27 1.61 184

# Field Choice Count

1 Less than a year 30.98% 57

2 1-3 years 29.89% 55

3 4-6 years 22.83% 42

4 7-10 years 5.43% 10

5 More than 10 years 10.87% 20

184

Showing rows 1 - 6 of 6
Q2 - What is your current level (ie.: classification) ?

What is your current level (ie.: classification) ?

Cr 05

PM-03

Pm-03

Cr-05

PM-03

CR5

CR05

CR-05

CR-5

CR-5

cr05

CR-05

PM-02

PM-05

CR05

PM03

PM-05

cr-05

CR5

CR05

PM-02

CR-05
What is your current level (ie.: classification) ?

CR-05

CR05

CR-05

CR-5

In training ☺

CR-05

PM-02

CR-05

CR05

cr

PM-02

PM-02

CR-05

PM-02

CR-05

CR05

PM-04

CR-05

PM-02

CR-05

PM-03

PM-03

PM-06

PM-02
What is your current level (ie.: classification) ?

CR05

PM-02

CR-05

PM02

cr-05

PM-02

CR-05

PM-02

CR5

PM-04

CSC Universal agent

PM-05

cr-05

PM3

PM03

PM-05

PM3

CR-04

PM03

PM-02

cr-05

pm-03

CR 05

CR-05
What is your current level (ie.: classification) ?

PM-05

as-03

CR05

PM-04

csc

PM-03

CR -05

CR-05

CR

CR-05

CR-05

CR-05

AS-03

CR-5

as02

PM5

CR-05

CR-5

PM-02

CR05

CR-05

CR 05

CR-05

CR-05
What is your current level (ie.: classification) ?

cr 05

pm-03

CR05

CR05

CS-05

CR-05

CR05

CR-05

PM-03

PM-04

PM-02

CR-05

CR5

PM02

CR05

PM2

CR-5

CR05

CR05

PM-05

CR-05 2

PM-05

PM-04

CR-05
What is your current level (ie.: classification) ?

PM02

CR05

PM-03

CR05

Cr-05

A03

PM-04

CR-05

PM-05

CR-05

PM-3

cr5

CR-05

CR-05

PM-02

PM-02

PM-04

pm-05

CR -05

CR05

PM-03

CR-05

CR-05

CR-05
What is your current level (ie.: classification) ?

PM-02

PM-03

CR-05

Client Support Agent

CR 5

PM-2

AS-02

CR-05

PM03

CR-05

CR-05 CSC agent

PM-03

PM-02

As-01

cr5

PM-05

cr-05

AS-02

cr 05

CR-05

CR-5

PM-03

PM3

CR-05
What is your current level (ie.: classification) ?

PM 02

PM-02

AS01

AS-04

AS-02

PM-02

Pm-02

CR5

CR-05

CR-05

CR-05
Q3 - Have you worked in any other units within IRCC?

Yes

No

0 10 20 30 40 50 60 70 80 90 100 110 120 130

# Field Minimum Maximum Mean Std Deviation Variance Count

1 Have you worked in any other units within IRCC? 1.00 2.00 1.65 0.48 0.23 184

# Field Choice Count

1 Yes 34.78% 64

2 No 65.22% 120

184

Showing rows 1 - 3 of 3
 Q4 - Please select the channel that is the most effective in communicating information on

each of the following topics.

Email

Client Experience Branch updates and announcements

Employee recognition and profiles
Webcart Training and professional development opportunities
Health and wellness
Units and committees updates
Non-work-related content (e.g., fun blogs, hobby discussions, and other eng...

Microsoft Teams
Channel

0 20 40 60 80 100 120 140

Std
# Field Minimum Maximum Mean Variance Count
Deviation

1 Client Experience Branch updates and announcements 1.00 3.00 1.30 0.60 0.35 180

2 Employee recognition and profiles 1.00 3.00 1.34 0.72 0.52 177

3 Training and professional development opportunities 1.00 3.00 1.29 0.60 0.36 177

4 Health and wellness 1.00 3.00 1.68 0.85 0.73 177

5 Units and committees updates 1.00 3.00 1.52 0.77 0.59 176

Non-work-related content (e.g., fun blogs, hobby discussions, and

6 1.00 3.00 2.04 0.96 0.92 177
other engaging communications)

Microsoft Teams
# Field Email Webcart Total
Channel
 Microsoft Teams
# Field Email Webcart Total
Channel

1 Client Experience Branch updates and announcements 77.22% 139 15.56% 28 7.22% 13 180

2 Employee recognition and profiles 80.23% 142 5.08% 9 14.69% 26 177

3 Training and professional development opportunities 79.10% 140 12.99% 23 7.91% 14 177

4 Health and wellness 57.63% 102 16.95% 30 25.42% 45 177

5 Units and committees updates 65.34% 115 17.61% 31 17.05% 30 176

Non-work-related content (e.g., fun blogs, hobby discussions, and other

6 44.07% 78 7.91% 14 48.02% 85 177
engaging communications)

Showing rows 1 - 6 of 6
 Q5 - Which of the following topics do you find useful to receive information on? Select all

that apply.

Client Experience
Branch updates and
announcements

Employee
recognition and
profiles

Career development
advice and
resources

Health and wellness

Units and
committees updates

Non-work-related
content (e.g., fun
blogs, hobby
discussions, and
other engaging
communications)

0 20 40 60 80 100 120 140 160

# Field Choice Count

1 Client Experience Branch updates and announcements 22.26% 142

2 Employee recognition and profiles 14.73% 94

3 Career development advice and resources 25.39% 162

4 Health and wellness 14.89% 95

5 Units and committees updates 15.99% 102

6 Non-work-related content (e.g., fun blogs, hobby discussions, and other engaging communications) 6.74% 43

638

Showing rows 1 - 7 of 7
 Q6 - Which of the following topics do you find clearly explained in previous

communication materials? Select all that apply.

Client Experience
Branch updates and
announcements

Employee
recognition and
profiles

Training and
professional
development
opportunities

Health and wellness

Units and
committees updates

Non-work-related
content (e.g., fun
blogs, hobby
discussions, and
other engaging
communications)

0 10 20 30 40 50 60 70 80 90 100 110 120 130

# Field Choice Count

1 Client Experience Branch updates and announcements 23.66% 119

2 Employee recognition and profiles 19.68% 99

3 Training and professional development opportunities 17.69% 89

4 Health and wellness 15.11% 76

5 Units and committees updates 14.71% 74

6 Non-work-related content (e.g., fun blogs, hobby discussions, and other engaging communications) 9.15% 46

503

Showing rows 1 - 7 of 7
Q7 - How often would you like to receive information for each of the following topics?

Daily

Weekly

Client Experience Branch updates and announcements

Employee recognition and profiles
Bi-weekly Training and professional development opportunities
Health and wellness
Units and committees updates
Non-work-related content (e.g., fun blogs, hobby discussions, and other eng...

Monthly

Quaterly

0 10 20 30 40 50 60 70 80 90

Std
# Field Minimum Maximum Mean Variance Count
Deviation

1 Client Experience Branch updates and announcements 1.00 5.00 2.55 1.19 1.42 177

2 Employee recognition and profiles 1.00 5.00 3.66 1.01 1.02 176

3 Training and professional development opportunities 1.00 5.00 2.60 1.18 1.39 177

4 Health and wellness 1.00 5.00 3.17 1.24 1.54 175

 Std
# Field Minimum Maximum Mean Variance Count
Deviation

5 Units and committees updates 1.00 5.00 3.41 1.19 1.42 172

Non-work-related content (e.g., fun blogs, hobby discussions, and

6 1.00 5.00 3.62 1.20 1.45 167
other engaging communications)

# Field Daily Weekly Bi-weekly Monthly Quaterly Total

Client Experience Branch updates and

1 19.21% 34 39.55% 70 14.12% 25 20.90% 37 6.21% 11 177
announcements

2 Employee recognition and profiles 1.70% 3 16.48% 29 14.20% 25 49.43% 87 18.18% 32 176

Training and professional development

3 18.08% 32 38.42% 68 14.12% 25 24.29% 43 5.08% 9 177
opportunities

4 Health and wellness 9.14% 16 25.14% 44 22.29% 39 26.29% 46 17.14% 30 175

5 Units and committees updates 6.98% 12 19.77% 34 16.28% 28 38.95% 67 18.02% 31 172

Non-work-related content (e.g., fun blogs, hobby

6 5.39% 9 17.37% 29 14.37% 24 35.93% 60 26.95% 45 167
discussions, and other engaging communications)

Showing rows 1 - 6 of 6
Q8 - How effective are the following feedback channels for providing input on internal

communications?

Ineffective

Somewhat effective

Outlook
Webcart - what's new
Microsoft Teams channel

Neutral

Effective

0 10 20 30 40 50 60 70 80 90 100

# Field Minimum Maximum Mean Std Deviation Variance Count

1 Outlook 1.00 4.00 3.21 0.94 0.89 174

2 Webcart - what's new 1.00 4.00 2.92 1.06 1.12 178

3 Microsoft Teams channel 1.00 4.00 2.82 1.07 1.15 176

# Field Ineffective Somewhat effective Neutral Effective Total

1 Outlook 2.87% 5 27.59% 48 15.52% 27 54.02% 94 174

2 Webcart - what's new 12.36% 22 23.60% 42 24.16% 43 39.89% 71 178

3 Microsoft Teams channel 15.34% 27 22.16% 39 27.84% 49 34.66% 61 176

Showing rows 1 - 3 of 3
 Q9 - What time range do you believe is the most effective for sending internal

communications to ensure that all staff, regardless of their start and departure times,

receive the information in a timely manner?

8:00 AM - 11:00 AM
EST

11:30 AM - 2:30 PM
EST

3:00 PM - 6:00 PM
EST

0 10 20 30 40 50 60 70 80 90 100 110 120 130

Std
# Field Minimum Maximum Mean Variance Count
Deviation

What time range do you believe is the most effective for sending
internal communications to ensure that all staff, regardless of their
1 1.00 3.00 1.36 0.54 0.29 180
start and departure times, receive the information in a timely
manner?

# Field Choice Count

1 8:00 AM - 11:00 AM EST 66.67% 120

2 11:30 AM - 2:30 PM EST 30.56% 55

3 3:00 PM - 6:00 PM EST 2.78% 5

180

Showing rows 1 - 4 of 4
 Q10 - What types of communications would you like to receive that you are not currently

receiving?

Operational insights

Employee success
stories

Cross-departmental
updates

Best practices
sharing

Non-work-related
content (e.g., fun
blogs, hobby
discussions, and
other engaging
communications)

0 10 20 30 40 50 60 70 80

Std
# Field Minimum Maximum Mean Variance Count
Deviation

What types of communications would you like to receive that you are
1 1.00 5.00 2.85 1.24 1.53 174
not currently receiving?

# Field Choice Count

1 Operational insights 24.71% 43

2 Employee success stories 9.77% 17

3 Cross-departmental updates 22.41% 39

4 Best practices sharing 41.95% 73

5 Non-work-related content (e.g., fun blogs, hobby discussions, and other engaging communications) 1.15% 2

174

Showing rows 1 - 6 of 6
Q11 - How would you rate the current volume of communications you receive?

Too little

About right

Too much

0 10 20 30 40 50 60 70 80 90

Std
# Field Minimum Maximum Mean Variance Count
Deviation

How would you rate the current volume of communications you

1 1.00 3.00 2.39 0.65 0.42 178
receive?

# Field Choice Count

1 Too little 8.99% 16

2 About right 42.70% 76

3 Too much 48.31% 86

178

Showing rows 1 - 4 of 4
 Q12 - If there was one thing you could change about internal communications, what

would it be? (Please choose only one)

Frequency

Content

Channels used

Inclusion of staff
input

Other

0 10 20 30 40 50 60 70

Std
# Field Minimum Maximum Mean Variance Count
Deviation

If there was one thing you could change about internal

1 1.00 5.00 2.43 1.45 2.11 177
communications, what would it be? (Please choose only one)

# Field Choice Count

1 Frequency 38.98% 69

2 Content 21.47% 38

3 Channels used 9.04% 16

4 Inclusion of staff input 18.64% 33

5 Other 11.86% 21

177

Showing rows 1 - 6 of 6

End of Report