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    Alimradali 7

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    Ali Mrad
    This document contains the contact information and career history of Ali Mrad, an experienced computer science engineer with skills in customer service, technical support, problem solving, administration, and languages including German, English, French, and Arabic. Mrad's experience includes roles providing IT support, customer support, and technical assistance to internal and external users in German, working with technologies such as Citrix, Active Directory, Nagios, ServiceNow, and more.

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    Alimradali 7

    Uploaded by

    Ali Mrad
    7 views3 pages
    This document contains the contact information and career history of Ali Mrad, an experienced computer science engineer with skills in customer service, technical support, problem solving, administration, and languages including German, English, French, and Arabic. Mrad's experience includes roles providing IT support, customer support, and technical assistance to internal and external users in German, working with technologies such as Citrix, Active Directory, Nagios, ServiceNow, and more.

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    alimradali7_gmail.com

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    This document contains the contact information and career history of Ali Mrad, an experienced computer science engineer with skills in customer service, technical support, problem solving, administration, and languages including German, English, French, and Arabic. Mrad's experience includes roles providing IT support, customer support, and technical assistance to internal and external users in German, working with technologies such as Citrix, Active Directory, Nagios, ServiceNow, and more.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    7 views3 pages

    Alimradali 7

    Uploaded by

    Ali Mrad
    This document contains the contact information and career history of Ali Mrad, an experienced computer science engineer with skills in customer service, technical support, problem solving, administration, and languages including German, English, French, and Arabic. Mrad's experience includes roles providing IT support, customer support, and technical assistance to internal and external users in German, working with technologies such as Citrix, Active Directory, Nagios, ServiceNow, and more.

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    © All Rights Reserved
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    of 3

    Ali Mrad

    00216 98 788 591 alimradali7@gmail.com https://www.linkedin.com/in/ali-mrad-09b2a5182

    SUMMARY

    Experienced Computer science engineering with a demonstrated history of working in the information
    technology and services. Skilled in Customer Service . on Customer support/Technical support LV1-LV2 /
    Problem solving/Citrix/Printer configuration/Driver installation/ Administration/UAM/ German-English
    language /Service now /Nagios/ Fs Portal/Active directory/ Sysaid/ Configuration Manager etc...

    EXPERIENCE
    IT Specialist

    SE BORDNETZE EL FEJJA November 2022 - Present

    Assistance Internal users in German Office with rests password - Problem solving (software,web
    site, reset atx etc..) assign roles via AD and Fs portal, Create windows account, Assign new
    software and new machine for the new starters, Support the Configuration Manager Team ,
    perform crosscheck, realize and verify requests via Lotus, Create new users profile and assign
    specifics roles via B2B portal (WV , Audi, Porsche...), Checking Servers and Machines alerts via
    Nagios...

    Senior Analyst Technischer Support with German & English

    November 2019 - November


    DXC Technology
    2022

    Provide IT Support for the external Users of the following projects : Renault /Nissan /Convatec

    Kunden Service

    Teleperformance June 2019 - November 2019

    Provide support for Car2go's customers who is located in Dach Region.

    Kundendienstmitarbeiter

    Transcom WorldWide B.V. July 2018 - May 2019

    Provide support for UPS transfer customers

    SKILLS
    • B2B portal

    • Software Configuration Management

    • Nagios
    • snow

    • Citrix

    • Active Directory-Erfahrung

    • Virtuelle Maschinen

    • chipre

    • ADP

    • ADT

    • Raduis

    • Kreative Problemlösung

    • Kollaborative Problemlösung

    • Ticketing-Systeme

    • Office Administration

    • Information Technology

    • SAP BI

    • Microsoft Power BI

    • Microsoft Excel

    • IT Service Management

    • Administration

    • Uam

    • Technical Support

    • Customer Service

    • German

    • English

    • Customer Support

    • Claims Resolution

    • Troubleshooting

    • Computer Hardware Troubleshooting

    • Software Troubleshooting

    • Printer Support

    • User Access

    • Kundenservice

    • Kompetenz am Telefon

    • Telefonist

    • Kundenberater
    • Telefonetikette

    • Deutsch

    • Englisch

    • Forschung und Entwicklung (F&E)

    • IT-Service-Management

    • Software

    • Hardware

    • Computer-Hardware

    • Hardware-Installation

    • ITIL

    • Project Management

    • Risk Management

    • Business Analysis

    LANGUAGES
    • German

    LANGUAGES
    • English

    LANGUAGES
    • French

    LANGUAGES
    • Arabic

    CONTACT DETAILS
    Phone No. :
    00216 98 788 591 (Personal Number)

    Email : alimradali7@gmail.com

    Address : Tunis, Tunis, Tunisia

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