Canada Revenue Agency

Notice of Job Opportunity

Student Position Selection Process

Expected Starting Date: January 3, 2018

Term of Employment: 8 month term from January 3, 2018 to August 31, 2018.
Position: Collections Contact Officer and/or Non-Filer Officer/Student
Co-op (SU-07)
Student (SU-03)
Remuneration: $ 17.64 per hour (under review)
Number of Positions: To be determined (37.5 hours/week)
Location: Prince George, BC

Final date for receipt of applications: Sunday, November 5, 2017 11:59 pm Pacific Time

Are you a dependable individual that can learn quickly? Do you possess strong people skills and
enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated
individuals a challenging, interesting, and diverse workplace that will help you to develop your
skills and further your career advancement.

GENERAL INFORMATION:

Candidates must clearly demonstrate in their application that they meet all the staffing requirements that
have been requested by the closing date and time. Candidates could be required to provide additional
information after the closing date and time.

ONLY APPLICANTS WHO CLEARLY DEMONSTRATE ON THEIR APPLICATION THAT THEY MEET
THE FOLLOWING WILL BE CONSIDERED FURTHER IN THIS STAFFING PROCESS:

 source of candidates (who can apply);

 education; and
 experience.

The Canada Revenue Agency (CRA) is committed to employment equity and continues to strive for a
representative workforce. Employment equity is an essential component of the CRA's human resources
management practices and an integral part of the way we do business. For more information about
Employment Equity in the CRA and the four designated Employment Equity groups, please visit the
following link:

https://www.canada.ca/en/revenue-agency/corporate/careers-cra/information-moved/employment-equity-
diversity-inclusion.html

As an equal opportunity employer, the Canada Revenue Agency is committed to achieving a skilled
workforce that reflects the diversity of the Canadian population. We encourage members of the following
designated groups to apply and self-identify: women, members of a visible minority, Indigenous people,
and persons with a disability.

If you require accommodation (i.e. an alternative method of assessment, a technical aid, accessibility
requirements, etc.) during the assessment process, please contact us so that we can take the appropriate
measures to facilitate your participation.

For this staffing process, we may find that email is the most efficient way to communicate with you. All
communication methods, including email, are at some risk to access by unauthorized parties. However,
the security risk when using email is slight, and it is an efficient way to communicate (low cost and high
speed).

Candidates who apply to staffing processes should include an email address that accepts email from
unknown users (some email systems block these types of email). You must take the necessary steps in
order to have access to your email account for the entire duration of the staffing process. If special
circumstances (such as vacation or sickness) prevent you from having access to your email system OR if
you do not have access to an email system, it is your responsibility to inform us.

Furthermore, if you DO NOT wish to receive results by email, it is your responsibility to inform us. In this
case, there will be a delay from the time we issue the letters until you receive them.

Contact Information:
Leanne Bodenham

Phone: (250) 561-7808

Email: Leanne.Bodenham@cra-arc.gc.ca

CRA would like to thank all candidates for their interest; however, only those selected for further
consideration will be contacted.

REMUNERATION
Salary rates are subject to change in accordance with the Treasury Board of Canada. Please see the
website at:

https://www.canada.ca/en/revenue-agency/corporate/careers-cra/information-moved/pay-rates/student-
rates-pay.html

Remuneration: The rate of pay is generally based on a student's current academic level and may be
increased if a student meets certain criteria.

HOW TO APPLY:

Individuals interested in this student opportunity must submit the following by the closing date by email to
Leanne.Bodenham@cra-arc.gc.ca or fax to 250-561-6930, addressed to Leanne Bodenham.

1. A cover letter describing how you meet the education and experience criteria below (under
Staffing Requirements - Screening for Pre-Requisites). Your submission should be no more than 1
page.

2. A resume, which must include the name, daytime phone number(s) and email address of a
minimum of two references, preferably work related. You may also provide other types of
references related to academic or volunteer activities.

3. Your current (unofficial) transcript.

JOB DESCRIPTION AND DUTIES:

For this process, the CRA is accepting applications from students to fill positions in the Collections and
Verification Branch (CVB), Revenue Collections and Client Services division in the Prince George Office
for two back to back student terms for 8 months.
The Canada Revenue Agency collects taxes and delivers social and economic benefits on behalf of the
federal government to all Canadians. Your duties may include:

 Initiate contact with taxpayers, their representatives, and third parties to gather information and
documents in order to collect outstanding amounts and resolve/refer compliance issues for an
assigned workload.

 Review and analyse accounts and taxpayer information to establish filing¸ reporting and payment
deficiencies, hardship, ability to pay, and identify sources of recovery.

 Receive and respond to mail, telephone and in-office enquiries and complaints from taxpayers
and representatives.

 Verify or research taxpayer information and leads from inside the office by using internal and
external sources and by making requests for fieldwork such as out of office interviews with
taxpayer, attending insolvency proceedings, and other events.

 Initiate and follow through with all legal actions until completion in accordance with Agency
policies and procedures to collect or encumber assets to safeguard the Agency’s interests.

 Make recommendations for relief considering fairness provisions, remission guidelines, or write-
offs.

 Make recommendations for relief considering hardship criteria in relation to accounts managed by
other government departments.

 Make referrals and transfer accounts to other areas within the Agency or externally.

This is an excellent opportunity for students who are looking to gain valuable work experience in a large
federal organization.

Source of Candidates (Who can apply):

Open to students currently enrolled as a full-time* student in a business program with a specialization in
Accounting.

Preference will be given to Canadian citizens or permanent residents. Please indicate your citizenship status
on your application.

*Students enrolled in studies on a part-time basis due to a disability that is recognized by their academic
institution are also eligible to apply.

Candidates must clearly demonstrate in their application how they meet the educational requirements.
Failure to do so will result in your application being screened out for this selection process.
Staffing Requirements – Screening for Pre-requisites

EDUCATION:

ESSENTIAL

Applicants must be enrolled in full time* studies in a business program with a specialization in Accounting
and returning to full time studies.

*Students enrolled in studies on a part-time basis due to a disability that is recognized by their academic
institution are also eligible to apply.

Please indicate your current program of study including your current academic year and details of any
other post-secondary education you may have.

Candidates will be asked to provide proof of their status as a student.

DISCRETIONARY

Successful completion of:

Introductory Accounting or Accounting or Introductory Financial Accounting; or
FA1 or Module 1 of CPA* PREP - Introductory Financial Accounting
*CPA: Chartered Professional Accountants

Candidates will be asked to provide transcripts to prove they meet this discretionary education staffing
requirement.

EXPERIENCE

DISCRETIONARY

 Experience in dealing with the general public, including volunteer work.

Staffing Requirements – Assessment

You may be assessed using one or more of the following tools:

 written examination
 interview
 reference/performance check

ESSENTIAL

 Effective Interpersonal Skills – Pass mark 70%

 Ability to plan, organize and monitor – Pass mark 70%
 Self-Motivation – Pass Mark 70%
 Personal Suitability – Pass mark 70%
 Dependability – Pass mark 70%
DISCRETIONARY

 Written Communication

This staffing process will be conducted jointly with the staffing process for the student position in the Audit
Division. Candidates will be assessed only once for essential assessments common to both staffing
processes. Marks attained will be applied to both staffing processes. Applicants may apply for both
positions on one application. Applicants must clearly indicate on their application which position(s) they
are applying for.

Additional Staffing Requirements

Availability
Employment Equity

Conditions of employment

ESSENTIAL

 Level of personnel screening: Reliability Status

 Availability to work full-time hours, 37.5 hours per week
 Language Requirement: English essential.

Appointment
 Level in one or more of the qualifications assessed
 Depth, breadth, type and/or quality of work specific experience and/or education related to the
position being staffed
 Availability
 Employment Equity

Appointments made from this staffing process will be based on the staffing requirements identified on this
notice.

CRA is committed to employment equity.