Professional Documents
Culture Documents
Full Project Report
Full Project Report
BESCOM, KANAKAPURA”
CHAPTER -1
INTRODUCTION
Revenue management started in the seventies with Rothstein (1971-1974) and little wood (1972) they
investigate the practice of revenue management in airlines and hotels. Revenue management has its
origin in the airline industry. The core of revenue management is to sell the right product to the right
customer at the right price to maximize expected revenue or profit.
Revenue management will be appropriate for all industries which have similar features of market
segment, different pricing demand fluctuation, limited capacity, and so on.
DEFINITION:
“Revenue management is the process of allocating the right inventory unit to the right
customer at the right time and for the right price. It guides the decision of how to allocate and
differentiated units to limited capacity and to available demand in a way to maximize profit”.
Revenue management is also called yield management. Yield management is that the
method of understanding, antedating, and influencing consumer behaviour to maximize yield or take
advantage of hard and fast, perishable resources (such an airline seats or hotel room reservation or
advertising inventory). As an in-depth, inventory focused separation of revenue management; yield
management involves strategic control of inventory to sell it to the right customer at the right time for
the right price. This procedure can result in value discrimination, where a firm charges customer
consuming otherwise identical goods or services. Yield management is a huge revenue generator for
several major industries.
1. The basic objective is to increase their revenue and contribution by charging a high price.
2. Maximize the profit of firms.
3. Improve the effectiveness
RCK Page 1
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
1. Pricing of commodities:
The primary goals of a pricing tactic are to predict the value generated for the community for the
consumers and subsequently fixing rates to gain control of the value.
2. Inventory or stock:
When it is a question of regulating inventory, the most important issue for revenue management is to
ascertain the best possible method of assigning price and distributing capacity. Here then demand and
supply factor plays a key role.
3. Marketing:
Preferment of commodities always enables the business to sell their commodities at
increased quantities. They can do it by lowering the rates of their goods for the short term.
Through the valuation of consumer reaction, a balance can be struck between Gainfulness and
increment of quantity.
4. Channels:
The distribution channels are a major lever of revenue management. How effectively you handle them
distribution channels decides the amount of revenue you can generate. Most of the time, discounts are
offered for online shopping since online distribution channels come cheaper than offline distribution
channels. This also helps enhance the revenue of the business or company.
1. Data collection:
This is undoubtedly the first step in managing your revenues. There should be an
organization for gathering data on rates, stock, demand, supply, and also consumer behaviour. In
accumulation, data about rates, competitors, and consumer behavior are procured, kept, and evaluated.
2. Market segmentation:
It is a principal activity needed to maximize your revenues from the market. This is done
with the help of market-oriented pricing and compilation of pertinent data.
3. Forecasting:
Forecasting or prediction of various factors such as demand of the consumer's availability of stock,
market trends and market share is an important step of this entire method. How business fares depend
significantly on the excellence of these predictions.
4. Optimization:
It is the technique that advises how a company needs to react to consumer behavior. It is frequently
regarded as the acme of the method of revenue management since it decides about assessing various
options on the techniques of selling commodities and identifying the target consumers.
5. Dynamic re-evaluation:
Re-evaluation is repetitively compulsory in areas like rates, commodities, and procedures for getting
the maximum revenue. This is essential for getting even with the dynamic market.
RCK Page 2
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
1. Maximize revenue:
According to Robert Cross, the author of "revenue management: hardcore tactics fir market
domination" firms employing revenue management techniques have seen revenue increase between
3% and 7% without significant capital expenditure, resulting in a 50% to 100% increase in profit".
2. Maximize profits:
The scorecard, a revenue management periodical – instigating consistent pricing and revenue
management processes along with supporting decision support systems can lead to substantial
improvements in corporate profitability- often on the order of 1-2% of revenue or even more.
3. Maximize ROI:
When revenue management is effectively applied, ROI calculation becomes a no-brainer. With a
recognized track record in growing revenues applied directly to the bottom line, investment in revenue
management can be easily justified.
➢ Airline
➢ Hotel industry
➢ Transportation
➢ Electricity supply
➢ Manufacturing goods.
1. Airlines:
Revenue management is a systematic theoretical foundation and the advanced technical method was
first created and widely used in the airline industry. The theory and application of revenue management
in the airline industry got a great success. American Airlines first developed and used a revenue
management system in the early 90s 20th century. Under the environment of loss in the airlines
transport industry, they created a record of revenue growth by 6% in a year.
➢ Maximum revenue earned by selling the right seats to the right customer at the right time.
RCK Page 3
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
2. Hotel industry:
In the early 90s 20th century, the Marriott hotel in the US takes the lead in the hotel industry to the
introduced revenue management system. Then the hotel seat revenue increased by 7% in the same year.
With only a small change in the cost of expenses, such increased revenue almost entirely converted
into profit. Revenue management is a series of demand forecasting techniques used to determine the
price up or down and whether to accepts the booking request or not, to maximize the revenue.
3. Transportation:
Revenue management widely practiced in transportation in the objectives of maximization of the
revenue of a firm. That helps decides how much inventory (seats in buses or railway) to allocate to
different types of the market segment at what races.
4. Electricity supply:
The revenue management in the electricity industry is held by the preparation of a
conceptual model based on the formerly determined prerequisites. These prerequisites will be
evaluated and their relevance to the electricity industry will be correlated. Based on that a theoretical
model would be formulated and its feasibility analyzed.
5. Manufacturing goods:
Manufacturing companies have started reconnoitring innovative revenue management technologies to
improve their operations and ultimately their bottom lines. Revenue management models where clients
can be separated into different classes depending on their sensitivity to price, lead time, and service.
The reimbursements of revenue management include a better ability to predict customer wants and
needs. The more active pricing strategy, a growth of available markets, and a stronger relationship
between company divisions.
1. Customer expectation:
Revenue management provides companies with a better understanding of what their customer in the
company’s product. The research elaborate with revenue management gives companies insight into the
specific wants, needs of their customers, and also enables the company to shape the product and its
presentation notes customers. For instance, hotel restraint working on revenue management might
determine that their customers are typically business travelers who need quick access to the online
altogether hotel rooms.
2. Competitive pricing:
Revenue management enables the company to create a competitive pricing strategy that will draw in
customers and give the company an edge over its competitors. In detail, revenue management is so
universal within certain industries that companies failing to implement revenue management strategies
are unable to continue competing effectively within the marketplace. For example, an airline might
complete research that shows customers to customers who would otherwise be willing to fly are
struggling with high prices and extra fees. As a result, the airline can boost its competitive advantages
by lowering prices on certain or even by baggage fees.
RCK Page 4
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
3. Market segments:
Revenue management seeks to point out the corporate to fulfill extend of its market
segment and to introduce the company to a new market segment that is available. Companies that
usually focus on a certain market segment need to expand their focus to continue growing in the
industry. For instance, A hotel chain that focuses primarily on business travelers might realize that a
lot of its chain locations are in a destination that has become popular family vacation spots.
4. Company division:
Revenue management creates a strong awareness between the activities of those working on sales and
marketing and those on the front line of services. Sales and marketing representatives must develop a
program to reach out to the customer, but is the services representatives on the front line who are
responsible for carrying out these programs. Revenue management provides companies with the
opportunities to co-ordinate their division more closely and thus creates the most programs possible.
The yield management system attempts to use historical data and specialized algorithms to determine
the optimal price to sell the inventory. These systems can work at real-time and change prices based
on demands.
RCK Page 5
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
➢ The project shall be accomplished for 3 years.
BESCOM has embarked upon a project to automate the distribution network for monitoring, control,
and operation of the 11KV network within the Bangalore city. The implementation of distribution
automation in Bangalore city will enhance the reliability and quality of power supply.
The cost of the project is estimated at Rs.563 crores. The JICA (Japan International Cooperation
Agency) is extending financial assistance to a extend of Rs.417 crores for this project. The project is
scheduled to be complete in the financial year 2014-2015.
COMPANY PROFILE
INDUSTRY PROFILE:
KPTCL: Karnataka Power Transmission Corporation Limited In 1999, Karnataka set out on a
significant reform of the power sector. As an initial step, the Karnataka electricity board (KEB) was
dissolved and in its place, the Karnataka Power transmission corporation limited (KPTCL) was
incorporated. It was followed by the Constitution of the Karnataka electricity regulatory Commission
(KERC) in November 1999. In the following period of the reform process, the transmission and
distribution business managed by KPTCL were unbundled in June 2002. The distribution companies
were formed to disseminate power in Karnataka.
The electricity supply companies also referred to as ESCOMs, are liable for electric power distribution
in the state of Karnataka. Its origin was in the Karnataka electricity board. This distribution entity was
incorporated to supply efficient and reliable electrical power supply to the people of Karnataka state.
3. HESCOM: (HUBLI ELECTRICITY SUPPLY COMPANY LIMITED) - has been entrusted with
the distribution of power to the districts of Dharwad, Gadga, Vijaya Pura, Bangalore, Uttara Kannada,
Haveri, and Belagavi.
BESCOM- Bangalore Electricity Supply Company Limited is responsible for power distribution in
eight districts of Karnataka (Bangalore Urban, Bangalore rural, Chikkaballapura, Kolar, Davanagere,
and Ramanagara). BESCOM covers an area of 41.092 sq. Km. with a population of over 207 L. The
company has 4 operating Zones - Bangalore Metropolitan Area Zone (North), Bangalore Metropolitan
Area Zone (South), Bangalore Rural Area Zone, and Chitradurga Zone, 9 Circles, 32 Divisions, 147Sub
- divisions and 534Section Offices. Four new supply companies were formed to distribute power in
Karnataka. Bangalore Electricity Supply Company Limited (BESCOM) has appropriated the
obligation from KPTCL for the supply of electricity in 8district and originated its operations from 1st
June 2002.
BESCOM AT KANAKAPURA:
INTRODUCTION:
The power distribution company limited was started in August 2014. The company has 4
divisions and 12 subdivisions. It was bifurcated from ramanagara division 2014 onwards then it will
be continuing in Kanakapura division. It has presently 18625 numbers of transforms. Here sales are
64.4 million units and input energy are 67.8 Million units. BESCOM has 3941 2km HT lines, 5317
8km LT lines. Energy stored in the grid then distributed to divisions.
1. Technical department
2. Account department
3. Operational and maintenance
4. Transport
5. Service station
HISTORY OF BESCOM:
RCK Page 7
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
The Mysore State had the privileged and glorious position of building the primary major hydroelectric
producing Station for commercial operations at Shivanasamudra as early as 1902. The art at that point
was still in its infancy, even within the advanced countries. The longest cable line, at the very best
voltage within the world, was constructed to satisfy the facility's needs if mining operations at Kolar
Gold Fields. The generating capacity of the Shivanasamudra Power House gradually increased to 42
MW in stages. To meet the increasing demand for power, the Shimsha Generating Station with an
installed capacity of 17.2 MW, was commissioned within the year 1940. The power demand was ever
on the rise, for industries and rural electrification and additions to generating capacity became
imperative. The first Stage of 48 MW and 2nd stage of 72MW of the Mahatma Gandhi Hydroelectric
station was commissioned during 1948 and 1965, respectively. The State of Karnataka, with the
availability of cheap electrical power and other infrastructure facilities, was conducive for increased
tempo industrial activity. It became necessary to reinforce the power -generating capacity by
harnessing the whole potential of the Sharavathi valley. The primary unit of 89.1 MW was
commissioned in 1964 and completed in 1977. The demand for power swas a phenomenon increased
within the mid-sixties and onwards with the fixing of the many public sectors and private industries
within the state. As power generation within the state was entirely hooked into monsoon and was
subject to its vagaries, the government found a coal-based power station at Raichur.
The present installed capacity of the power station at Raichur is 1260 MW. To emphasize the energy
funds of the state, the Kalindi project with an installed capacity of 810MW at Nagahari Power House
and 100MW at Supa Dam Power House, with an energy potential of 4112Mkwh, where find out. The
transmission and distribution system within the state was under the control of the govt of Karnataka
(then Mysore) until the year 1957. Within the year 1957, MSEB was formed and therefore the private
distribution companies were amalgamated with Karnataka Electricity Board. Until the year 1986, KEB
was a profit-making association. However, within the succeeding years, like other State Electricity
Boards within the country, KEB also started incurring losses, mainly due to the increase in agricultural
consumption and due to the implementation of the socio-economic policies of the government. To
improve the performance of the power sector and in tune with the reforms initiated by the government
of Indi, the government of Karnataka came out with a general policy proposing fundamental and radical
RCK Page 8
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
reforms within the power sector. Accordingly, an Act, namely the Karnataka Electricity Reforms Act
was passed by the Karnataka legislature. The reform has mandated major restructuring of the Karnataka
Electricity Board and its Corporatization. Karnataka Electricity board ended to exist and Karnataka
Power Transmission Corporation limited was Constitution from 1st August 1999.
FINANCE DEPARTMENT:
Finance is the lifeblood of the industry. The same applies to BESCOM, much of the funds are self-
generated by the sale of power to BESCOM, rising of Equity capital, debenture capital,public Deposit
and also term loans from other financial institutions. The organization though being a government of
Karnataka enterprise does not rely on any of the funds/grants from the government treasury.
Chief Finance Manager who is under the direct control of Finance Director heads of the finance
department in BESCOM, Next in the order are senior Executive, Divisional Officers, and Account
Officers followed by senior Assistants.
COMMERCIAL ACTIVITIES:
Gram Vidyut Prathinidh is selected to carry out the various activities related to the supply of electricity
in Gram Panchayat (GP) areas specially to improve rural revenue collection.
ENERGY AUDIT:
Energy audit has been accorded very high priority in the BESCOM Feeder-wise energy audit is being
RCK Page 9
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
done for the first time more scientifically and comprehensively.
PROFIT &LOSSES:
A review of the performance of the units is being alone of the Aggregated Transmission and
Commercial losses basis. This is also being into consideration while reviewing the overall performance
of officials.
CHAPTER – 2
RESEARCH DESIGN
Research design is a bigger plan to conduct a study. It is the framework or guide used for the planning,
implementation, and analysis of a study. It is a systematic plan of what is to be done, how it will be
done, and how the data will be analyzed. The research design provides an outline of how the research
will be carried out and the methods that will be used. It includes the metaphors of the research
approaches, dependent and independent variables, sampling design, and planning format for data
collection analysis and presentation.
Research design is the preparation of circumstances for gathering and analysis of data in a manner that
aims to combine relevance to the research purpose with economy in procedure.
According to Ker linger “Research design is the plan, structure, and strategy of investigation conceived
to obtain answers to research questions and to control variance”.
REVIEW OF LITERATURE:
RCK Page 10
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
8. MERC (2005):
RCK Page 11
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
They started their guidelines for in-principle clearance of the proposed investment scheme. These
guidelines are followed by MSEDCL for infrastructure plan project the electricity Act 2003 has given
static electricity regulatory Commission wide-ranging power and flexibility to regulate the power
sector, the conclusion to the above-mentioned literature is that it supports the study to assess the
analysis of revenue management made by BESCOM.
The scope of the study in revenue management is highly significant for the successful
management of revenue earned by BESCOM. it is extended to how revenue managed at the time of
surplus or deficit position in the company.
The study of the risk helps the BESCOM to rectify the limitations and place further strategic to put
forth a better performance. The present study covers the area at Kanakapura .
OBJECTIVES:
OPERATIONAL DEFINITION:
MEANING:
Revenue management is an integrated continuous and systematic approach to maximize revenue.
DEFINITION:
RESEARCH METHODOLOGY:
RCK Page 12
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
The methodology is a science and systematic way to solve research problems. A researcher has to
design is to methodology i.e., in addition to the knowledge of methods/techniques he has to apply the
methodology as well. The methodology differs from the problem. Research describes the various steps
that generally adopted by research in studying the research problem with the logic behind then data is
important reports of bescom.
1. Primary data
2. Secondary data
1. PRIMARY DATA:
Primary data has been collected through interacting with AGM, working staff in BESCOM at
Kanakapura.
2. SECONDARY DATA:
Secondary data has been collected through the annual report and annual accounts maintained by the
company.
PLAN OF ANALYSIS:
Plan of analysis means campaigns, ideas used in the analysis of data. Tables, charts,
diagrams are used to analyze and interpret the items of the balance sheet.
RCK Page 13
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
CHAPTER – 3
DATA ANALYSIS AND INTERPRETATION
MEANING OF ANALYSIS:
MEANING OF INTERPRETATION:
RCK Page 14
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
It refers to the comparison of various components and definition conclusion may be drawn about the
earning capacity efficiency, liquidity, solvency, trend, etc. Comparison is very essential for
meaningful interpretation.
ANALYSIS OF INTERPRETATION:
The program by which sense and meaning are made from the information gathered in
qualitative research and by which the emergent knowledge is applied to the client’s problems.
This data often takes the shape of records of conferences and interviews but isn’t limited to the
presence.
Percentage analysis
Total 50 100%
Analysis:
The above table shows that 49% of respondents is male and 51% of respondents is female.
RCK Page 15
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Interpretation:
It can be interpreted that 51% majority of the respondents is female. And 49% are respondents is male.
30-40 - 0%
40-50 - 0%
Total 50 100%
Analysis:
The above table shows that 24% of respondents belong to the age group below 20 years, 76% of
respondents belong to the age group 20 years to 30 years.
RCK Page 16
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Graph showing age of respondents
Interpretation:
It can be interpreted that 76% majority of the respondents fall between the age group of 20 years to 30
years, 24% are fall between below 20 years.
Student 35 70%
Employee 13 26%
Former 1 2%
Other 1 2%
Total 50 100%
Analysis:
The above table shows that 70% of respondents is students and 26% of respondents is employees and
RCK Page 17
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
2% of respondents is former and 2% of respondents is other.
Interpretation:
It can be interpreted that majority of the respondents students, are 26% employees are know the bescom
revenue management.
Analysis:
The above table shows that 14.9% of respondents belong to the x standard below and 63.8% of
RCK Page 18
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
respondents belong to the UG and 2.2% of respondents belong to the PG and 19.1% of respondents
belong to the diploma / Technical.
35
30
25
20
15
10
0
X standard& below UG PG Diploma / Technical
Frequency Percentage
Interpretation:
It can be interpreted that majority of the respondents educational qualification is degree, 19.1% are
diploma / Technical and 14.9% are x standard below.
Rural 41 82%
Urban 8 16%
Semi urban 1 2%
Total 50 100
Analysis:
RCK Page 19
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
The above table shows that 82% of respondents belong to the locality group Rural and 16% of
respondents belong to the locality group urban and 2% of respondents belong to the locality group semi
urban.
45
40
35
30
25
20
15
10
5
0
Rural Urban Semi urban
Frequency Percentage
Interpretation:
It can be interpreted that 82% majority of the respondents is rural and 16% of respondents is urban.
Married 6 12%
Unmarried 44 88%
Total 50 100%
RCK Page 20
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Analysis:
The above table shows that 50 members respondents marital status is 12% married and 88% of the
respondents unmarried.
50
40
30
20
10
0
Frequency Percentage
Married Unmarried
Interpretation:
It can be interpreted that majority of the respondents marital status is unmarried 88% and only 12%
married.
15000-35000 14 28%
35000-45000 3 6%
45000 above 3 6%
RCK Page 21
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Total 50 100%
Analysis:
The above table shows that 60% of the respondents monthly income below 15000, 28% of the
respondents monthly income Rs 15000-35000, 6% of the respondents monthly income Rs 35000-
45000, 6% of the respondents monthly income Rs 45000 above.
45000
above
35000-
45000
15000-
35000
Below
15000
0 5 10 15 20 25 30 35
Percentage Frequency
Interpretation:
It can be interpreted that majority of the respondents monthly income is rs below 15000 and 15000-
35000 28%.
Below 5% 27 54%
5%-10% 10 20%
10%-15% 7 14%
RCK Page 22
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
15%-20% 6 12%
Total 50 100%
Analysis:
The above table shows that 54% of respondents belong to the below 5% save the money and 20% of
respondents belong to the 5%-10% save the money and 14% of respondents belong to the 10% -15%
save the money and 12% of respondents belong to the 15%-20% save the money.
30
25
20
15
10
0
Below 5% 5%-10% 10%-15% 15%-20%
Frequency Percentage
Interpretation:
It can be interpreted that 54% majority of the respondents save below 5%, 20% of respondents save
5%-10%. 14% of respondents save 10%-15%, 12% of respondents save 15%-20%
Private 9 18%
Government 41 82%
RCK Page 23
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Total 50 100%
Analysis:
The table above shows that 82% of the respondents promotes bescom is government and 18% of
respondents promotes bescom is private.
Percentage
Frequency
0 10 20 30 40 50
Government Private
Interpretation:
It can be interpreted that 82% majority of the respondents promotes BESCOM is a government.
Table 10: Table showing are you familiar with bescom revenue management
Yes 19 38.8%
RCK Page 24
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
No 17 34.7%
Maybe 4 8.2%
Total 50 100%
Analysis:
The above table shows that 38.8% of the respondents says are you familiar with bescom revenue
management yes, and 34.7% of respondents says No and 18.4% of respondents says little bit, 8.2% of
respondents says maybe.
Interpretation:
It can be interpreted that majority of the 38.8% of respondents promotes yes are know familiar with
bescom revenue management.
Table 11: Table showing satisfied are you with the overall quality of the revenue
management services provided by BESCOM
RCK Page 25
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Highly satisfied 9 18%
Satisfied 37 74%
Highly dissatisfied 1 2%
Dissatisfied 3 6%
Total 50 100%
Analysis:
The above table shows that 18% of the respondents says bescom overall quality of the revenue
management services is highly satisfied and 74% of the respondents says it’s satisfied and 2% of
respondents says it’s highly dissatisfied and 6% of the respondents says it’s dissatisfied.
Graph showing satisfied are you with the overall quality of the revenue
management services provided by BESCOM
Interpretation:
It can be interpreted that majority of the 74% respondents says bescom overall quality of the revenue
management services is satisfied.
Table 12: Table showing How satisfied were you with the options and flexibility
provided for making payment
RCK Page 26
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Particular Frequency Percentage
Very satisfied 7 14%
Satisfied 38 76%
Neutral 1 2%
Dissatisfied 4 8%
Total 50 100%
Analysis:
The above table shows that 14% of the respondents says bescom options and flexibility provided for
marking payment is very satisfied, 76% of the respondents says its satisfied, 2% of the respondents
says it’s neutral and 8% of the respondents says its dissatisfied.
Chart showing how satisfied were you with the options and flexibility provided
for making payment
Interpretation:
It can be interpreted that majority of the76% respondents says bescom option and flexibility provided
for making payment is satisfied.
Table 13: Table showing how efficient and accurate were the billing and invoice
processes
RCK Page 27
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Total 50 100%
Analysis:
The above table shows that 44% of the respondents says bescom efficient and accurate were the billing
and invoice processes is 25% ok and 38% of the respondents says is 50% ok, 6% of the respondents
says is 75% ok, 12% of the respondents says is 100% ok.
Graph showing how efficient and accurate were the billing and invoice processes
Interpretation:
It can be interpreted that majority of the 44% respondents says bescom efficient and accurate were the
billing and invoice processes is 25% ok.
Table 14: Table showing how satisfied were you with the customer services and
RCK Page 28
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
support provided by BESCOM
Satisfied 34 69.4%
Average 3 7%
Poor - 0%
Total 50 100
Analysis:
The above table shows that 24.5% of the respondents says customer services and support provided by
bescom is very satisfied and 69.4% of the respondents says its satisfied, 7% of the respondents says
it’s average.
Chart showing how satisfied were you with the customer services and support
provided by BESCOM
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
12 34 3 -
Very satisfied Satisfied Average Poor
Percentage
Interpretation:
It can be interpreted that majority of the 69.4% respondents says customer services and support
provided by bescom is satisfied.
RCK Page 29
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Table 15: Table showing how easy was it to access and understand your
consumption and billing data
Easy 35 71.4%
Difficulty 4 6.2%
Little bit 3 6.1%
Total 50 100%
Analysis:
The above table shows that 16.3% of the respondents says bescom easy was it to access and understand
your consumption and billing data is very easy and 71.4% of the respondents says its easy, 6.2% of the
respondents says its difficulty, 6.1% of the respondents says it’s little bit.
Chart showing how easy was it to access and understand your consumption and
billing data
Little bit
Difficulty
Easy
Very easy
0 5 10 15 20 25 30 35 40
Percentage Frequency
Interpretation:
It can be interpreted that majority of the 71.4% respondents says bescom easy was it to access and
understand your consumption and billing data is easy.
RCK Page 30
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Table 16: table showing were any issues or concern regarding your billing or
consumption addressed to your satisfaction
Yes 41 83.3%
No 9 16.7%
Total 50 100%
Analysis:
The above table shows that 83.3% of the respondents says yes bescom issues or concern regarding your
billing or consumption addressed to your satisfaction and 16.7% of the respondents answer No.
Graph showing were any issues or concern regarding your billing or consumption
addressed to your satisfaction
Interpretation:
It can be interpreted that majority of the 83.3% respondents says yes bescom issues or concern
regarding your billing or consumption addressed to your satisfaction
RCK Page 31
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Table 17: Table showing how satisfied were you with the accuracy of the meter
readings
Satisfied 33 66%
Average 5 10%
Dissatisfied 1 2%
Total 50
Analysis:
The above table shows that 22% of the respondents says bescom accuracy of the meter readings is
highly satisfied and 66% of the respondents says its satisfied, 10% of the respondents says its average,
only 2% says its dissatisfied.
Graph showing how satisfied were you with the accuracy of the meter readings
Interpretation:
It can be interpreted that majority of the 66% respondents says bescom accuracy of the meter readings
is satisfied.
RCK Page 32
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Table 18: Table showing how responsive was BESCOM to addressing any issues
or concerns you regarding you account
Analysis:
The above table shows that 18% of the respondents says responsive was bescom to addressing any
issues or concern you regarding you account is 25% ok and 72% of the respondents says its it’s 50%
ok, 6% of the respondents syas it’s 75% ok, only 4% of the respondents says it’s 100% ok.
4000%
3500%
3000%
2500%
2000%
1500%
1000%
500%
0%
1 2 3 4
Interpretation:
It can be interpreted that majority of the 72% respondents says responsive was bescom to addressing
any issues or concern you regarding you account is 50% ok.
RCK Page 33
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Table 19: Table showing how satisfied were you with the information and
communication provided by BESCOM retarding any service outages or
disruptions
Satisfied 37 74%
Average 4 8%
Dissatisfied 2 4%
Total 50 100%
Analysis:
The above table shows that 14% of the respondents says information and communication provided by
bescom retarding any service outages or disruption is highly satisfied and 74% of the respondents says
it’s satisfied and 8% of the respondents says its average, 4% of the respondents says it’s dissatisfied.
Chart showing how satisfied were you with the information and communication
provided by BESCOM retarding any service outages or disruptions
Dissatisfied
Average
Satisfied
Highly satisfied
0 5 10 15 20 25 30 35 40
Frequency Percentage
RCK Page 34
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Interpretation:
It can be interpreted that majority of the 74% respondents says it is a satisfied.
Product 7 14.3%
Price 18 36.7%
Customer 19 38.8%
Place 6 10.2%
Total 50 100%
Analysis:
The above table shows that 14.3% of the respondents says bescom revenue management main factor
is a product and 36.7% of the respondents says it’s main factor price and 38.8% of the respondents says
its main factor customer and only 10% of the respondents says its main factor place.
RCK Page 35
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Interpretation:
It can be interpreted that majority of the 38.8% respondents says bescom main factor customer and
36.7% respondents says bescom main factor is price.
Table 21: Table showing are you know the total revenue of BESCOM
Yes 26 51%
No 24 49%
Total 50 100%
Analysis:
The above table shows that 51% of the respondents know the bescom revenue and 49% of the
respondents not know the bescom revenue.
60
50
40
30
20
10
0
Frequency Percentage
Yes No
Interpretation:
RCK Page 36
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
It can be interpreted that majority of the 51% respondents know the bescom revenue management.
Table 22: Table showing BESCOM revenue management service is satisfied are
not satisfied
Analysis:
The above table shows that 84% of the respondents satisfied with the bescom revenue management
and 16% of the respondents not satisfied with the bescom revenue management.
Interpretation:
RCK Page 37
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
It can be interpreted that majority of the 84% respondents satisfied with the bescom revenue management.
Table 23: showing are you expecting new segment to develop from BESCOM
Yes 41 82%
No 9 18%
Total 50 100%
Analysis:
The above table shows that 82% of the respondents expecting the new segment to develop from
bescom, and 18% of the respondents no expect the any new development in the bescom
Graph showing are you expecting new segment to develop from BESCOM
RCK Page 38
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Interpretation:
It can be interpreted that majority of the 82% respondents expecting the new segment to develop from
bescom.
CHAPTER – 4
FINDINGS, SUGGESTIONS AND CONCLUSION
FINDINGS
RCK Page 39
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
• It is found that the majority 84% of respondents satisfied with the bescom revenue
management.
• It is found that the majority 82% of respondents expecting the new segment to develop from
bescom.
SUGGESTIONS:
➢ The total revenue of bescom is increased from year to year. It should continue.
➢ The company should maximize the revenue from operational sources than the expenses.
➢ The company should Increase water supply from year to year.
➢ The commercial is increased to a year to year. It should increase the revenue level.
➢ A liquidator was helped to increase the revenue level through the collection.
➢ The complex also increases the revenue level to try to earn more than the previous one.
➢ The company can conduct the power saving awareness programs to minimize the wastage
of power.
➢ Increase the tariff rate for the high-tension sector then only the company can help
consistency in finance performance.
➢ Increase the revenue level in heating and motive power installation in village Panchayat
➢ Increase the revenue from BJ\KJ.
➢ By using more pump sets is increased power like this only the profit of the BESCOM will
be increased.
➢ By using the more domestic lighting and heating is increased power revenue will be
Increased
➢ Mills, poultry should be increased the level of collection.
➢ By using a temporary increase, the collection should be continued.
➢ Suggest minimizing the cost of an employee.
➢ Minimize the revenue deficit position in the company.
➢ Increased HT help to increase revenue.
➢ Increased LT helped to increase revenue.
➢ All the HT, LT increased year to year it helps to increase the revenue, and sometimes it
was decreased so try to increase to the collection compared to the demand.
RCK Page 40
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
CONCLUSION:
Now a day’s power is an important thing in human life, maximum industries in the
country are largely dependent on power. Power is one of the key contributing factors in
economic growth because the power has to be used properly and efficiently. BESCOM has taken
the responsibility of distributing power among consumers like commercial users, pump sets,
water supply, high tension, low tension, etc. BESCOM depends on other states for the power, if
the company starts to generate more power in Karnataka itself, then it leads to generating more
profits, else BESCOM will face losses in the future and consumer may face the power problem
in the state.
The study conducted in BESCOM has revealed the revenue generation sources, demand,
and collection of the company. It made me know the revenue generation performance of bescom
through different revenue sources and also the demand and collection were made in the company.
This study shows that the revenue will be increased by year to year through different HT sections
and LT sections.
From the project, we can learn that “A Study on analysis of revenue management” has
increased our knowledge about the analysis of revenue management at BESCOM. It has
highlighted the financial performance of bescom and identified the areas in which the company
needs improvement.
RCK Page 41
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
BIBLIOGRAPHY:
WEBSITE:
1. www.BESCOM.org.com
2. www.google.com
ABBREVIATIONS:
REFERENCES:
➢ Definition of finance
➢ Definition of financial statement
➢ Definition of financial management
➢ Definition of management
➢ Definition of revenue management
RCK Page 42
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
Questionnaire
1. Name
2. Gender
• Male
• Female
3. Age
• Below 20
• 20-30
• 30-40
• 40-50
4. Occupational status
• Student
• Employee
• Former
• Other
5. Education
• X standard& below
• UG
• PG
• Diploma / Technical
6. Locality
• Rural
• Urban
• Semi urban
7. Marital status
• Married
RCK Page 43
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
• Un married
8. Monthly income
• Below 15000
• 15000-20000
• 20000-30000
• 30000-40000
12. Satisfied are you with the over all quality of the revenue management services provided
by BESCOM
• Highly satisfied
• Satisfied
• Highly dissatisfied
• Satisfied
13. How satisfied were you with the options and flexibility provided for making payment.
• Very satisfied
• Satisfied
• Neutral
• Dissatisfied
14. How efficient and accurate were the billing and invoice processes.
• 25%
• 50%
• 75%
• 100%
15. How satisfied Were you with the customer service and support provided by BESCOM
• Very satisfied
• Satisfied
RCK Page 44
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
• Average
• Poor
16. How easy was it to access and understand your consumption and billing data
• Very easy
• Easy
• Difficulty
• Little bit
17. Were any issues or concerns regarding your billing or consumption addressed to your
satisfaction
• Yes
• No
18. How satisfied were you with the accuracy of the meter readings
• Highly satisfied
• Satisfied
• Average
• Dissatisfied
19. How responsive was BESCOM to addressing any issues or concerns you had regarding
you account
• 25%
• 50%
• 75%
• 100%
20. How satisfied were you with the information and communication provided by BESCOM
regarding any services outages or disruption
• Highly satisfied
• Satisfied
• Average
• Dissatisfied
RCK Page 45
“A FIELD STUDY ON ANALYSIS OF REVENUE MANAGEMENT AT
BESCOM, KANAKAPURA”
24. BESCOM revenue management main factor
• Product
• Price
• Customer
• Place
25. Is there any feedback you would like to provide to improve the quality of BESCOM
revenue management
RCK Page 46