2019 Year 9 Office Technology QP

MINISTRY OF EDUCATION, HERITAGE & ARTS
FIJI YEAR 9 FINAL EXAMINATION 2019
OFFICE TECHNOLOGY
Time Allowed: 2 hours

(An extra 10 minutes is allowed for reading this paper)
INSTRUCTIONS
1. Write your Name and Year Level on the front page of the Answer Booklet.
2. Write all your answers in the Answer Booklet provided.

3. Answer all the questions with a blue or black ballpoint or ink pen. Do not use
red ink pen. You may use a pencil only for drawing.
4. Write neatly and clearly.
5. If you require more paper, ask the supervisor for extra sheets. Secure these
inside the Answer Booklet at the appropriate places. Ensure that your
Name and Year Level is written on the extra sheets.
6. You may use a calculator, provided it is silent, battery-operated and non-
programmable.
7. There are three sections in the paper. All sections are compulsory.
SUMMARY OF QUESTIONS
SUGGESTED
SECTION QUESTION TYPE MARK
TIME
There are thirty multiple-choice questions.

A 30 36 minutes
All the questions are compulsory.
There are five short answer questions.

B 50 60 minutes
There are four questions.

C 20 24 minutes
TOTAL 100 120 minutes
COPYRIGHT: MEHA, FIJI, 2019.

2.
SECTION A MULTIPLE–CHOICE QUESTIONS [30 marks]
The thirty multiple-choice questions in this section are all compulsory.

Each question is worth 1 mark.
INSTRUCTIONS FOR MULTIPLE–CHOICE QUESTIONS
1. In your Answer Booklet, circle the letter which represents the best
answer. If you change your mind, put a line through your first choice
and circle the letter of your next choice.
For example: 6 A B C D
2. If you change your mind again and like your first answer better, put a
line through your second circle and tick () your first answer.
For example: 6 A B C D

3. No mark will be given if you circle more than one letter for a question.
1. The first mechanical typewriter was invented in
A. 1867. C. 1876.
B. 1967. D. 1976.
2. A stenographer is a trained professional who
A. types documents.
B. maintains accounts books.
C. repairs and maintains the typewriter.
D. accurately transcribes verbal communications.
3. The picture shown on the right is
A. Christopher Latham Sholes.

B. Samuel Soule.
C. Carlos Glidden.
D. Julius Caesar.
Source: https://www.ethw.org
© MEHA, FY9FE 2019: OFFICE TECHNOLOGY.

3.
4. The written statement of duties for a job is the
A. job analysis. C. job description.

B. job evaluation. D. job specification.
5. An electronic device that accepts input, processes and stores data

is a
A. mouse. C. keyboard.
B. monitor. D. computer.
6. Which of the following devices is classified as input?
A. Printer C. Speaker
B. Joystick D. Multimedia
7. The size of the paper used in this question paper is
A. A4. C. A6.
B. A3. D. A5.
8. The function of the hardware shown on the right

is to
A. allow for presentation in the classroom.

B. produce result of any input on paper.
C. create audio output for listeners.
D. display data on the monitor.
Source: https://www.officetechnology.ie
9. The illustration given on the right is the icon for
A. Opera.
B. Mozilla Firefox.
C. Google Chrome.
D. Internet Explorer.
Source: https://www.iconfinder.com
Turn over
4.
10. The internet icon shown on the right is
A. search.
B. account.
C. applications.
D. notifications.
Source: https://www.iconfinder.com
11. The acronym URL stands for
A. Universal Resource Location.

B. Universal Resource Locator.
C. Uniform Resource Locator.
D. Uniform Reserve Location.
12. The toolbar that enables the user to edit the selected text in
Microsoft Word is
A. Menu. C. Task.
B. Formatting. D. Standard.
13. The purpose of the Tab key is to
A. type capital letters.

B. delete letters backward.
C. move the cursor to the next line.
D. advance the cursor to the next stop.
Study the statement below and answer Question 14.
YEAR 9 OFFICE TECHNOLOGY
14. The key which is pressed before typing the words in the statement is
A. Ctrl. C. Home.
B. Caps lock. D. Insert.
15. Another term for the Enter key on a keyboard is
A. Return. C. Home.
B. Backspace. D. Delete.

5.
16. The home keys pressed by the right hand on the keyboard while
typing is
A. qwerty C. asdf
B. uiop D. jkl;
17. A student can move the cursor on the screen by using the mouse
or the
A. Alt keys. C. Filter keys.

B. Arrow keys. D. Control keys.
18. While typing, the thumbs are used to press the
A. Enter key. C. Shift key.

B. Space bar. D. Delete key.
19. The office role that supports the provision of services is the
A. controlling role. C. tertiary role.

B. complementary role. D. secondary role.
Study the statement below and answer Question 20.
One of the operations carried out in an office is to

communicate effectively within the office, customers
and suppliers.
20. The above statement requires the worker to
A. order office supplies.

B. use the telephone system.
C. know the products and services.
D. identify and solve routine problems.
21. Which of the following office layout eases the interpersonal

communication?
A. Closed plan layout C. Open plan layout

B. Conservative layout D. Conventional layout
Turn over
6.
22. Which component of an office is shown in the picture below?
A. Other resources
B. Information
C. Equipment
D. People
Source: http://starprintings.com
Study the picture of a factory below and answer Question 23.
Source: https://www.brianlemay.com
23. The primary function of this business is to
A. sell the product. C. produce the service.

B. provide the service. D. manufacture the product.
24. The first time visitor to an office is classified as
A. follow up business. C. complete strangers.

B. with appointments. D. without appointments.
25. The best way for a business to make visitors feel comfortable when
walking into the reception area is by
A. talking to other customers.

B. attending to regular customers first.
C. putting a welcome sign at the entrance.
D. placing modern furniture and chairs to use.

7.
26. Screening calls is the process of
A. deciding on who may speak with your boss.

B. deciding on which telephone call to answer.
C. placing acoustics screens in front of the office.
D. getting visitors to watch the television while waiting.
27. The medium of communication shown in the picture below is a
A. memorandum.
B. telephone.
C. report.
D. letter.
Source: https://www.voiceonyx.com
28. During the communication process the source of information is the
A. sender. C. decoder.
B. receiver. D. transmitter.
29. The symbol shown on the right is the

icon for
A. Messenger.
B. Telephone.
C. Internet.
D. Viber.
Source: http://www.trustedreview.com
30. The picture below shows a person sending a message.

Which of the following transmission
channels is being used?
A. Email
B. Letter
C. Modem
D. Computer
Source: http://www.adaptdigitalsolutions.com
Turn over

8.
SECTION B SHORT ANSWER QUESTIONS [50 marks]
The 5 questions in this section are all compulsory. Each question is worth
10 marks.
QUESTION 1 (10 marks)

Match the terms in List A with the descriptions in List B. Write the letters
of the descriptions from List B in the spaces provided beside the numbers
1 to 10 in your Answer Booklet.
List A List B
1. Secretary A. Computer programs that find websites.
2. Icons B. Enables you to work smarter so that you get

more done.
3. Insertion point C. Typing of documents that are free of mistakes.
4. Search engines D. Enables you to quickly find the right word with
similar meaning.
5. Email address E. Shows where data can be entered.
6. Accuracy F. Process whereby information is exchanged.
7. Clarity G. Is employed in an office to assist with the

administrative tasks.
8. Time H. Relationship between the people within and
Management outside the organisation.
9. Communication I. A simplified expression of a piece of reality.
10. Model J. Similar to physical mail so that both the sender

and recipient can communicate effectively.
K. The document is easy to read.
L. Graphics representations for a program or

function.

9.
(a) Explain one importance of using technology in the office. (2 marks)
(b) Discuss one way an office worker can perform to the employer’s
expectation. (3 marks)
(c) Refer to the Microsoft power point window below and answer
the questions that follow.
Source: http://dcpedestrian.com
(i) Explain how will you know the number of slides used in the
presentation. (2 marks)
(ii) Explain how the slide transition is used in a slide show

during a power point presentation. (2 marks)
(d) Name one device that is used to access internet. (1 mark)
Turn over
10.
SECTION B (continued)
(a) State the purpose of Google search. (1 mark)
(b) Describe the location of the box shown below when

accessing Google. (2 marks)
Source: http://www.google.com
(c) The picture below shows a person using the computer.
Source: http://www.theaustralian.com.au
Discuss one way in which the person can improve his sitting
position when using the computer. (3 marks)
(d) Explain one way of improving accuracy when typing documents

using word processing. (2 marks)
(e) Explain how the Typing Tutor program can assist students
taking Office Technology. (2 marks)

11.

(a) The picture below shows an office role that controls operations
connected with budgets.
Source: http://www.telegraph.co.uk
(i) Explain one function of the office role. (2 marks)
(ii) Office functions support business functions. Explain one

office function used in an organisation. (2 marks)
(b) Study the jumbled statement below and answer the question
that follows.
“This is Mary speaking. Good morning. How

may I help you? Professional Stationaries.”
Re-arrange the statements according to correct telephone

etiquette. (2 marks)
(c) Explain the difference between personal and telephone callers. (2 marks)
(d) The picture below shows a Receptionist answering a telephone

call.
Explain how the caller would know that he or she is welcomed

by the receptionist. (2 marks)
Turn over
12.
SECTION B (continued)

(a) Study the mode of communication shown below and answer
the questions that follow.
1 October 2019
The Manager
Paper Production Company
NAUSORI
Dear Sir
I would like to request if I could buy twenty

reams of A4 paper, forty toilet papers and
ten reams on A3 paper.
(i) Identify the mode of communication. (1 mark)
(ii) Explain the medium of communication used. (2 marks)
(b) Explain the medium of communication that can be used to

send a very urgent message to a family member. (2 marks)
(c) Explain one cause of communication failure when using office

machines. (2 marks)
(d) Study the illustration below and answer the question that follows.
Source: http://www.slideshare.net
Discuss the communication process shown above. (3 marks)

13.
SECTION C PARAGRAPH WRITING [20 marks]
The four questions in this section are all compulsory. Write a paragraph of
approximately 50 to 70 words to answer each question. Each question is
worth 5 marks.
Discuss five types of visual aids used in presentations.
Discuss five ways in which a person can make ergonomic

changes to his/her work area.
Discuss five criteria used for designing an office.
Discuss five points to consider when managing telephone

calls.
THE END
_________________________________________
COPYRIGHT: MEHA, FIJI, 2019.

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MINISTRY OF EDUCATION, HERITAGE & ARTS

FIJI YEAR 9 FINAL EXAMINATION 2019

Time Allowed: 2 hours

2. Write all your answers in the Answer Booklet provided.

There are thirty multiple-choice questions.

There are five short answer questions.

There are four questions.

TOTAL 100 120 minutes

COPYRIGHT: MEHA, FIJI, 2019.

SECTION A MULTIPLE–CHOICE QUESTIONS [30 marks]

The thirty multiple-choice questions in this section are all compulsory.

INSTRUCTIONS FOR MULTIPLE–CHOICE QUESTIONS

1. The first mechanical typewriter was invented in

2. A stenographer is a trained professional who

3. The picture shown on the right is

A. Christopher Latham Sholes.

© MEHA, FY9FE 2019: OFFICE TECHNOLOGY.

4. The written statement of duties for a job is the

A. job analysis. C. job description.

5. An electronic device that accepts input, processes and stores data

6. Which of the following devices is classified as input?

7. The size of the paper used in this question paper is

8. The function of the hardware shown on the right

A. allow for presentation in the classroom.

9. The illustration given on the right is the icon for

10. The internet icon shown on the right is

11. The acronym URL stands for

A. Universal Resource Location.

13. The purpose of the Tab key is to

A. type capital letters.

Study the statement below and answer Question 14.

YEAR 9 OFFICE TECHNOLOGY

15. Another term for the Enter key on a keyboard is

© MEHA, FY9FE 2019: OFFICE TECHNOLOGY.

A. Alt keys. C. Filter keys.

18. While typing, the thumbs are used to press the

A. Enter key. C. Shift key.

A. controlling role. C. tertiary role.

Study the statement below and answer Question 20.

One of the operations carried out in an office is to

20. The above statement requires the worker to

A. order office supplies.

21. Which of the following office layout eases the interpersonal

A. Closed plan layout C. Open plan layout

22. Which component of an office is shown in the picture below?

Study the picture of a factory below and answer Question 23.

23. The primary function of this business is to

A. sell the product. C. produce the service.

24. The first time visitor to an office is classified as

A. follow up business. C. complete strangers.

A. talking to other customers.

© MEHA, FY9FE 2019: OFFICE TECHNOLOGY.

26. Screening calls is the process of

A. deciding on who may speak with your boss.

27. The medium of communication shown in the picture below is a

28. During the communication process the source of information is the

29. The symbol shown on the right is the

30. The picture below shows a person sending a message.

© MEHA, FY9FE 2019: OFFICE TECHNOLOGY.

SECTION B SHORT ANSWER QUESTIONS [50 marks]

QUESTION 1 (10 marks)

2. Icons B. Enables you to work smarter so that you get

6. Accuracy F. Process whereby information is exchanged.