QM Rev.02

Code: QM/2
QUALITY MANAGEMENT SYSTEM

MANUAL
JOANNOU & PARASKEVAIDES
(Overseas) LTD
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Contents
1. Introduction ...................................................................................................5
2. Company profile ..........................................................................................6
2.1 Structure and responsibility……………….....…..….…………………….7
3. Company principles for quality ..............................................................7
4 Quality management system...................................................................7
4.1 General requirements ...........................................................................7
4.2 Documentation requirements .............................................................8
4.2.1 General ..........................................................................................8
4.2.2 Quality manual .............................................................................10
4.2.3 Control of documents...................................................................10
4.2.4 Control of records ........................................................................11
5 Management responsibility ...................................................................12
5.1 Management commitment .................................................................12
5.2 Customer focus ...................................................................................13
5.3 Quality policy .......................................................................................13
5.4 Planning ................................................................................................14
5.4.1
Quality objectives.........................................................................14
5.4.2
Quality management system planning .........................................14
5.5 Responsibility, authority and communication ..............................15
5.5.1 Responsibility and authority .........................................................15
5.5.2 Management representative ........................................................15
5.5.3 Internal communication................................................................16
5.6 Management review ............................................................................16
5.6.1 General ........................................................................................16
5.6.2 Review input ................................................................................17
5.6.3 Review output ..............................................................................17
6 Resource management ...........................................................................18
6.1 Provision of resources .......................................................................18
6.2 Human resources ................................................................................18
6.2.1
General ........................................................................................18
6.2.2
Competence, awareness and training..........................................19
6.3 Infrastructure .......................................................................................20
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6.4 Work environment ...............................................................................20

7 Product realization....................................................................................20
7.1 Planning of product realization ........................................................20
7.2 Customer-related processes ............................................................22
7.2.1 Determination of requirements related to the product..................22
7.2.2 Review of requirements related to the product.............................22
7.2.3 Customer communication ............................................................23
7.3 Design and development ...................................................................24
7.3.1 Design and development planning...............................................24
7.3.2 Design and development inputs...................................................24
7.3.3 Design and development outputs.................................................25
7.3.4 Design and development review..................................................25
7.3.5 Design and development verification ...........................................26
7.3.6 Design and development validation .............................................26
7.3.7 Control of design and development changes...............................27
7.4 Purchasing............................................................................................27
7.4.1 Purchasing process .....................................................................27
7.4.2 Purchasing information ................................................................28
7.4.3 Verification of purchased product.................................................30
7.5 Production and service provision ...................................................30
7.5.1 Control of production and service provision .................................30
7.5.2 Validation of processes for production and service provision ......32
7.5.3 Identification and traceability........................................................33
7.5.4 Customer property .......................................................................34
7.5.5 Preservation of product................................................................35
7.6 Control of monitoring and measuring devices .............................35
8 Measurement, analysis and improvement........................................36
8.1 General ..................................................................................................36
8.2 Monitoring and measurement ..........................................................36
8.2.1
Customer satisfaction ..................................................................37
8.2.2
Internal audit ................................................................................37
8.2.3
Monitoring and measurement of processes .................................38
8.2.4
Monitoring and measurement of product .....................................38
8.3 Control of nonconforming product .................................................38
8.4 Analysis of data ...................................................................................39
8.5 Improvement ........................................................................................39
8.5.1 Continual improvement ................................................................40
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8.5.2 Corrective action ..........................................................................40

8.5.3 Preventive action .........................................................................41
Appendix Α : List of procedures ..................................................................41
Appendix B : Organization chart ..................................................................42
Appendix C : Quality policy ...........................................................................44
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1. Introduction
The Quality Management System (QMS) of JOANNOU & PARASKEVAIDES

(Overseas) Ltd - Libya Branch has been established in conformity with ISO
9001:2000.
This Quality Management System Manual aims to relate the Quality Management
System of the Company to the respective requirements of the standard.
This Manual:
- Defines the Company's Policy on quality issues;
- Describes how the Quality Policy is achieved;
- Provides a short description of the Quality Management System;
- Describes the organizational structure of the Company;
- Refers to the paragraphs of the standard ISO 9001:2000, in order to demonstrate
the conformance of the Company's Quality Management System with the
respective requirements of the standard.
The implementation of all the requirements included in this Manual, by all Company
personnel, is mandatory regardless of their hierarchical level or position.
In order to correlate with the standard ISO 9001:2000, the main part of this Manual
(Chapters 4 to 8) has been prepared in accordance with the paragraphs of chapter 4
to 8 of the standard and with the same numbering. Each paragraph of the Manual
describes how the Quality Management System meets the requirements of the
respective paragraph of the standard ISO 9001:2000. At the end of each paragraph
there is a list with all relevant Procedures of the Quality Management System. The
Procedures refer in detail, to all activities described in the corresponding Manual
paragraphs.
The Quality Management System Manual is a controlled document and its handling
is described in Procedure P.810.
The Quality Management System is part of the Company’s Integrated Management

System for Quality, Environmental and Occupational Health & Safety issues (QESH).
The Quality Management System Manual is supported by a number of Procedures

that describe the handling of the quality issues. The list of the Procedures is in
appendix A of this Manual.
The QESH & HRD Manager who is the Management Representative for the Quality,
Environmental and Occupational Health & Safety Management System (QESH MS)
is responsible for maintaining and revising the Quality Management System Manual
and other related documents as necessary.
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2. Company profile
Joannou & Paraskevaides (Overseas) Ltd (J&P), a member of J&P Group of

companies, is a dynamic international Contractor, which was founded in 1940, and
became active in North Africa and the Middle East in 1961.
J&P was firstly established in Libya, where it has over 40 years of continuous
presence and operation. Over this period of time it has demonstrated in the Great
Jamahiriya its wide scope of abilities in the Construction Industry.
Site offices, camp facilities as well as site support facilities can be found in all the
geographical areas in Libya; along the coast line from Tunisia to Egypt and down to
Sebha and to remote and desert areas such as Sarir, Samah, Ubari, Waha, Elephant
Field etc.
The long list of clients includes all big industrial organizations, the oil and gas related
industries and the Great Man Made River (GMMR).
The nature and experience of the company has also changed over the period that
J&P has been operating in the country. Today J&P Libya can proudly claim that it
has and can tackle and successfully complete any project of any discipline
irrespective of its size, location and complexity.
Because of the diversity of the projects and types of contracts, J&P possess a strong
in-house support organization.
Today J&P can satisfy the requirements of the most demanding Clients in Libya.
J&P is registered in Libya and is in possession of certificates with the following

Libyan authorities:
• N.O.C. registration;
• Commercial registration;
• Chamber of Commerce, Industry and Agriculture registration;
• General Peoples Committee for Housing and utilities registration.
Following the general requirement for better organization, aiming both to a more
efficient operation and the improvement of the quality of the projects, the Company
has developed and implemented a Quality Management System in accordance with
the ISO 9001:2000 Standard, which is described in this Manual.
2.1 Structure and responsibility
The Libya Branch Management, which administers the Company, is: the Resident
Manager, the Deputy Resident Manager, the Financial Controller, the QESH & HRD
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Manager, the Construction Manager and the Benghazi Area Manager. The Resident
Manager reports to the Division Manager.
The Branch presently functions through two major administrative areas:
- TRIPOLI AREA;
- BENGHAZI AREA;
The Tripoli Area contains the Libya Branch Head Office where the Resident Manager
and Deputy Resident Manager are based.
The Benghazi Area Manager, who is authorised to co-ordinate and control all
company matters and activities in the area, manages Benghazi Area.
Responsibilities and authorities are documented in “Job descriptions”.
The Branch Management provides resources and total support essential for
implementation, control and improvement of the QESH Management System.
The organization chart of the Company is attached in appendix B of this Manual.
3. Company principles for quality
J&P (Overseas) Ltd. Libya Branch (Company) has established and implements a
Quality Management System, which is designed with the ultimate objective of the
application of total quality to all Company’s activities.
J&P will ensure that companies with whom we contract or subcontract have a similar
high quality standard.
The objective of the Company policy is the continual improvement of the

effectiveness of the organization, procedures and methods covered by the system.
Total Quality and Business Excellence in the Management of the Company’s
activities are the goals of our Policy.
4. Quality management system
4.1 General requirements
The Company has established documented, implements and maintains a Quality

Management System and aims to continually improve its effectiveness in accordance
with the requirements of Standard ISO 9001:2000.
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The Quality Management System describes through the relevant Procedures all the
operational processes of the Company, which are managed by the Company in
accordance with the requirements of the Standard ISO 9001:2000.
The processes related to quality are described in the Company’s Procedures, which
are grouped in modules as follows:
- Module 1: Company Organisation;

- Module 2: Bids – Contracts;
- Module 3: Company Purchasing;
- Module 4: Project Execution and Control;
- Module 5: Design;
- Module 6: Company Plant and Equipment;
- Module 7: Environment and Occupational Health & Safety;
- Module 8: QESH System Management.
A list of the Procedures is included in Annex A of this Manual.
The following figure describes the sequence and the interaction between the
processes of the Quality Management System, as it is detailed in the modules
described above.
Module 1
Clients Module 2 Module 5 Module 4 Clients
Suppliers -
Subcontractors
Module 6 Module 3
Module 7
Module 8
4.2 Documentation requirements
4.2.1 General
The Company’s Branch Management has established the quality policy (included in
appendix C) as well as the quality objectives, upon which the Quality Management
System has been developed.
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The Quality Management System (QMS) is developed and implemented in three

levels. Each level has its own documentation:
Level 1: It consists of the QMS Manual (the present Manual), which describes
briefly how the Company complies with the requirements of the ISO
9001:2000 Standard. The QMS Manual is also the link between the
Quality Management System and the Standard and refers to Level 2,
where particular issues are described in the specific Quality
Procedures.
Level 2: It consists of the QMS Procedures that describe in detail the operations
both at the Company's Head Offices and at the Sites. The QMS
Procedures are accompanied and complemented by the Instructions
and the other documents of Level 3.
Level 3: It consists of documents deriving from the QMS Procedures. Such
documents are work instructions, quality plans, procedures, inspection
and test plans, material specifications, material storage instructions,
method statements etc needed by the Company to ensure the effective
planning, operation and control of its processes.
All the Quality Management System’s documentation is controlled in accordance with

the relevant Procedure (P.810).
The Quality Management System diagram is shown below:
QMS Level 1
Manual
QMS Level 2
Procedures
Work Instructions,
Quality Plans, Level 3
Inspection & Test Plans etc.
Through the Quality Management System, appropriate records are produced, either
in written and/or in electronic form, which are described in the System’s Procedures.
Relevant Procedures
P.810 DOCUMENT AND DATA CONTROL
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4.2.2 Quality manual
The Company has established and maintains this Quality Manual, in order to briefly
explain the way that the ISO 9001:2000 Standard’s requirements are met. Details are
described in the relevant QMS Procedures.
4.2.3 Control of documents
The controlled documents, which are regulatory documents, give guidance to

Company’s personnel during QMS activities and describe, “What must be done” are:
• Internal controlled documents:
- The QMS Manual;
- The QMS Procedures;
- The Project Specific Procedures;
- The Work Instructions, Method Statements, Procedures, Inspection and Test
Plans etc;
- The Quality Plans;
- The Job Descriptions;
• Controlled documents of external origin:
- Contractual documents;
- Standards;
- Legislation;
- Manuals;
- Specification etc.
The internal controlled documents have standard format including the document’s
identification data:
- Type of document;
- Persons having the responsibility for preparation and approval;
- Number of controlled copy (written in red);
- The revision data of each document.
The Quality Section Head is responsible for handling controlled documents relating
to the QESH System. The Project Manager is responsible for project documents.
Each controlled document ready for distribution, is recorded in the “REGISTER FOR
CONTROLLED DOCUMENTS HANDLING”.
The Quality Section Head keeps:

- The current “REGISTER FOR CONTROLLED DOCUMENTS HANDLING”;
- A copy of the past versions of the Register;
- The original current version of the internal controlled documents;
- A copy of the past versions of the internal controlled documents.
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The documents distributed to each position are registered on the “CONTROLLED

DOCUMENTS TABLE OF CONTENTS”, signed by the recipient, who keeps the
original and sends a copy of the same to the Quality Section.
The internal controlled documents are reviewed at least once a year during the
annual review.
In the event of a document revision, the previous issue is returned to the Head of the
Quality Section, who destroys it and maintains only one copy of each revised
document for reference purposes.
Relevant Procedures
4.2.4 Control of records
Records are documents / forms used for the registration of activities during the
implementation of the Quality Management System.
Each Procedure of the Quality Management System describes in detail all the
relevant records, where data resulting from the daily operation of the System is
recorded.
These records may be in printed or electronic form.
The Procedures of the Quality Management System also describe the way in which
records are kept, their retention time, distribution and the personnel responsible for
keeping them.
The quality records are legible, identifiable and traceable to the activities involved.
These records include training, communication, legislation, calibration-maintenance

of measuring equipment, emergency situations, nonconformities, internal audits,
management review etc.
Relevant Procedures
P.120 PERSONNEL ADMINISTRATION
P.130 COMMUNICATION
P.210 BIDS AND CONTRACTS
P.310 SUPPLIERS AND SUBCONTRACTORS
P.320 PURCHASING
P.330 SUBCONTRACTING
P.410 PROJECT EXECUTION AND MANAGEMENT
P.420 PROJECT SUPPORTING ACTIVITIES
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P.510 DESIGN ACTIVITIES

P.520 QUALITY OF DESIGN
P.530 DESIGN/ENGINEERING SOFTWARE
P.610 PLANT AND EQUIPMENT
P.620 MEASURING AND TEST EQUIPMENT
P.820 NONCONFORMITIES – CORRECTIVE AND PREVENTIVE ACTIONS
P.830 INTERNAL AUDITS AND SYSTEM REVIEW
P.840 PERFORMANCE INDICATORS
5 Management responsibility
5.1 Management commitment
The Branch Management has established a Quality Policy including its commitment
to pursue the high quality standards it has established in order to respond in the best
possible way to its clients’ needs and expectations.
In order to achieve this goal, the Company’s Branch Management has developed
and established a Quality Management System and provides for the continual
improvement of its effectiveness, through:
- The briefing of personnel of the need to satisfy the customer and to meet the
projects’ legal and technical requirements. This briefing is conducted by the
appropriate managers and supervisors when new personnel are hired and at the
projects’ kick off meetings;
- The establishment of objective quality goals and their corresponding performance

indicators. These indicators cover major Company’s processes described in the
QESH Management System;
- The conduct of reviews of the Quality Management System by the Company’s

Branch Management;
- The provision of the necessary resources (human resources, training, financial

resources, equipment).
Relevant Procedures
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5.2 Customer focus
When the Company is notified of a new tender, the Management examines the
tender documents in order to ensure that customer requirements are determined and
decides if the Company can meet the tender requirements.
If the Company meets all these requirements, the decision to bid is taken by either
the Division Manager or the Resident Manager, according to the project’s estimated
value.
When a Contract is awarded to the Company, the Branch Management appoints a

Project Manager who organises the project’s kick off meeting in order to address all
the necessary issues, and informs all the relevant personnel of the Client’s
requirements.
If during the project’s execution the need arises for contractual amendments, the
discussion and finalising of the contractual amendments with the Client is conducted
by the Resident Manager, the Deputy Resident Manager and / or the Benghazi Area
Manager. All contractual amendments are documented and signed in the relevant
Change Order.
For each project, the Company generally prepares a Quality Plan, which covers all
phases of the project as well as all tests and inspections, ensuring the conformance
of the project to the contractual terms.
The handling of the Client’s complaints by the Company is described in the relevant
Procedures. Reporting of these to the Quality Section Head, the Construction
Manager, the Benghazi Area Manager, the QESH & HRD Manager, the Deputy
Resident Manager and the Resident Manager is also covered.
Relevant Procedures
P.130 COMMUNICATION
P.430 QUALITY PLANS
5.3 Quality policy
The Company’s Branch Management has established a Quality Policy appropriate to

its activities. It constitutes its commitment to pursue the high quality and continual
improvement of the Quality Management System improvement.
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The Quality Policy provides a framework for establishing and reviewing quality
objectives and it is reviewed for continuing suitability.
In order to achieve the quality standards set by the Company, the personnel are
briefed in order to be able to apply the Company’s Quality Policy (included in
Appendix C)
Relevant Procedures
P.130 COMMUNICATION
5.4 Planning
5.4.1 Quality objectives
The quality objectives that the Branch Management has established at relevant
functions and levels within the company are measurable and consistent with the
Quality Policy.
In particular:
- The projects have to satisfy the requirements set by the Company and the Client
in the relevant contracts;
- The processes have to be monitored and measured in order to control them and
make their improvement possible.
The quality objectives and their corresponding performance indicators are reviewed
during the Quality Management System’s reviews by the Branch Management.
Relevant Procedures
P.430 QUALITY PLANS
5.4.2 Quality management system planning
The Quality Management System has been designed to satisfy the requirements set
for planning, the identification and implementation of the necessary processes, the
sequence and the interaction between them, their operation and effective control,
their monitoring, measurement, analysis and continual improvement and the
availability of the necessary resources and information.
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The Branch Management has also established quality objectives and their
corresponding performance indicators, which are being monitored and reviewed
regularly.
Changes that can affect the integrity of the Quality Management System are taken
into consideration during the reviews by the Branch Management.
Relevant Procedures
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
The responsibilities, authorities and the relationships between the Company’s staff
involved in the Quality Management System are defined in the Job Descriptions,
corresponding to the position that each one holds in the Company’s organisation
chart.
The Resident Manager defines the responsibilities of the Company's managers

reporting directly to him and/or to the Deputy Resident Manager. The Managers and
the Department Heads define the duties of the key personnel reporting to them. They
also support their subordinates in the preparation of Job Descriptions for the
personnel they supervise.
The Job Descriptions of the Project and Site Managers are defined in general in the
Quality Management System and are described in detail for each project in the
Project Quality Plan, together with other Site key personnel.
Each employee of the Company signs in the relevant Job description to confirm that
he / she has read and understood his / her responsibilities and authorities.
Relevant Procedures
P.110 COMPANY ORGANISATION
P.430 QUALITY PLANS
5.5.2 Management representative
The Company has appointed a Management Representative for QESH MS.

Irrespective of other responsibilities, the Management Representative has
responsibility and authority that includes:
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- Ensuring that processes needed for the Quality Management System are
established, implemented and maintained in accordance with the EN ISO
9001:2000 Standard;
- Reporting to the Branch Management on the performance of the Quality
Management System and any need for improvement;
- Ensuring the promotion of awareness of customer requirements throughout the
organisation;
- Liaising with external parties on matters related to the Quality, Environmental,
Occupational Health and Safety Management System.
Relevant Procedures
P.110 COMPANY ORGANISATION
5.5.3 Internal communication
The Quality Policy is communicated to all employees.
The internal communication among the several Departments is performed verbally, in

writing or electronically, but it is documented if it is necessary to register and file the
data.
When important issues are discussed in meetings, whether they refer to general or
specific subjects, minutes are kept and distributed to participants or other persons for
their information and action as appropriate.
Branch Management meetings are held regularly, either in Tripoli or Benghazi, as

instructed by the Resident Manager and/or Deputy Resident Manager.
A meeting of the Branch Management is held annually, in order to review the Quality
Management System for its efficiency and to plan necessary improvements,
resources and training needs.
Relevant Procedures
P.130 COMMUNICATION
5.6 Management review
5.6.1 General
The Branch Management reviews annually the Company’s Quality Management

System, to ensure its continuing suitability, adequacy and effectiveness. This review
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includes assessing opportunities for improvements, resources and training needs as

well as the quality policy and quality objectives.
The Branch Management schedules the required actions and appoints those
responsible for their implementation.
Relevant Procedures
5.6.2 Review input
The Quality Section Head prepares a report that is submitted to the QESH & HRD
Manager and includes information on the following subjects:
- Results of the internal audits;
- Comments and remarks of the reports by Clients’ and Third Parties' audits;
- Nonconformities, corrective and preventive actions;
- Results of the previous reviews;
- Foreseeable changes to technology / legislation;
- Suppliers / sub-contractors performance and their conformance to the Quality
Management System requirements;
- Client’s and other interested parties’ observations, requests and complaints;
- Policy, objectives and targets for quality;
- Performance indicators;
- General comments and remarks about the total performance, the continuing
suitability and proposals for improvement of the Quality Management System.
The QESH & HRD Manager makes any additional comments and presents the report
to the Branch Management for the Quality Management System’s review.
The Quality Management System’s review is based on the analysis of the reports in
order to arrive at the appropriate conclusions and to decide the necessary actions.
Relevant Procedures
P.130 COMMUNICATION
P.820 NONCONFORMITIES - CORRECTIVE AND PREVENTIVE ACTIONS
5.6.3 Review output
During the annual review decisions are taken concerning the following issues:
- The appropriateness of the quality policy;
- The improvement of the Quality Management System and its processes;
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- The improvement of the projects’ quality according to the Client’s requirements

and the prevailing legislation;
- The resources needed (human resources, training, financial resources,
equipment);
- The monitoring and analysing of the quality performance indicators, their
improvement and the establishment of new ones, if needed.
Decisions are also taken concerning the revision of controlled documents, if this is
required.
Any required actions are scheduled and those responsible for their implementation
are appointed.
The minutes, the comments and the proposals of this meeting are registered and the
Quality Section Head is responsible for the monitoring of the decisions
implementation.
Relevant Procedures
6 Resource management
6.1 Provision of resources
Decisions concerning resources (such as human resources, infrastructure,

equipment, information, natural resources, financial resources etc) are made by the
Branch Management during the annual review of the Quality Management System in
order to implement and maintain the Quality Management System and continually
improve its effectiveness.
Relevant Procedures
6.2 Human resources
6.2.1 General
The Company employs personnel in accordance with its planned operational

requirements. Personnel are selected, trained and assessed according to the
relevant Quality Management System’s Procedure.
Relevant Procedures
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6.2.2 Competence, awareness and training
The selection of the personnel is based on the competence, knowledge and skills
deemed necessary for the specific position. It also considers the prospects of the
personnel’s advancement in the Company, as defined by the policy, strategy and
objectives for quality and the need for conformance to the legislative requirements
(Labour Laws) of the country of operations.
Personnel are required to have the appropriate competence for each position. This
competence has been obtained by education, experience and training.
After the completion of the selection process, supervisors inform the recruited
personnel about their assigned duties, while the Quality Section Head is responsible
for their training on the issues concerning the Company’s Quality Management
System.
The supervisors define their staff’s training needs by estimating and comparing the
position’s specifications with the actual qualifications of the person that currently
holds the position. During the identification of the training needs, the level of
competence and awareness that the Company wishes its personnel to reach is taken
into account.
The Human Resources Development (HRD) Section has the overall responsibility for
preparing the training program and supervising its implementation.
The knowledge that the personnel acquired during the training programmes is
assessed by the use of:
- Interviews;
- Appropriate questionnaires;
- Tests, when evaluating practical training.
Assessment is conducted by the trainee’s supervisor, the trainer or the HRD Section
Head.
For each employee, training records are kept.
To comply with the Quality Management System requirement, the Company

operates a job appraisal and training identification system whereby each individual’s
performance is assessed after each job or yearly by his supervisor. Appropriate
assessment records are kept.
The HRD Section Head prepares the annual training assessment where, among
others, the following are recorded:
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- Number of trainees;
- Training man-hours (total and per trainee);
- Categories of personnel trained (management, engineers, foremen etc);
- Particular modules of the training analysed as for trainees and man-hours.
The Company ensures, by using appropriate communication channels, that its

personnel are aware of the relevance and importance of their activities as well as
how they contribute to the achievement of the quality objectives.
Relevant Procedures
P.130 COMMUNICATION
6.3 Infrastructure
The Company maintains the necessary infrastructure for its operations (buildings,
workspace and associated utilities, equipment and supporting services).
The Company’s plant and equipment used for the execution of its projects is
maintained and calibrated (if needed) on a regular basis, in order to ensure its
correct operation. Maintenance can be either preventive or corrective.
Appropriate maintenance and calibration records are kept.
Relevant Procedures
6.4 Work environment
The Company takes the appropriate measures for the provision of a suitable work
environment required to achieve conformity to the Company’s and to the Client’s
requirements.
7 Product realization
7.1 Planning of product realization
As a general rule, a Quality Plan is drawn up for every project undertaken by the
Company.
The contents of the Project Quality Plan according to ISO 10005:2005 should cover
the applicable topics of those listed below as appropriate.
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• Scope;
• Quality plan inputs;
• Project Quality objectives;
• Management responsibilities;
• Control of documents and data;
• Control of records;
• Resources;
• Requirements;
• Customer communication;
• Design and development;
• Purchasing;
• Production and service provision;
• Identification and traceability;
• Customer property;
• Preservation of product;
• Control of nonconforming product;
• Monitoring and measurement;
• Audits.
Inspection and Test Plans are prepared according to Client’s requirements and / or
the nature of the project.
In order to initially plan the project, a kick off meeting is organized where contractual,
financial, planning, material, administrative, execution, quality, HSE and other project
related matters are reviewed.
The Branch Management appoints the Project Manager. The Project Manager
assisted by other Company’s key-persons prepares the project programme, which is
submitted to the Client for approval.
The Project Manager takes appropriate decisions regarding the mobilization of the
project’s staff and, with the assistance of the Plant Manager, prepares a preliminary
list of plant / equipment required for the execution of the project.
The Project Manager is responsible for the proper and timely execution of the
project. He plans, organizes and controls the project's resources (personnel,
equipment, materials) in order to achieve the technical and financial objectives and
the programme.
The Site Manager, or the responsible construction engineer on site, plans the site
works on a daily basis according to the time schedule and instructs the responsible
person(s) (e.g. foreman, subcontractor) accordingly.
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Relevant Procedures
P.430 QUALITY PLANS
7.2 Customer-related processes
7.2.1 Determination of requirements related to the product
The Company examines its capability to fulfil the entire Clients' as well as other
requirements (not stated by the client but necessary for a specified project such as
statutory and regulatory requirements related to the project, additional requirements
determined by the Company etc) prior to bidding for a project. The tender is prepared
based on all the above requirements.
The Company generally prepares a Project Quality Plan for each project, which
covers all phases of the execution, ensuring the fulfillment of all Contracts’ and other
requirements.
When the Company is required to undertake design activities for a particular project
similar requirements are taken into consideration.
Relevant Procedures
P.430 QUALITY PLANS
7.2.2 Review of requirements related to the product
Before submitting the bid the Branch Management reviews the tender documents in
order to assess the Company’s capability to fulfil the tender’s requirements.
The review of requirements at this stage aims at a detailed planning of the project
and to preparation of a realistic bid that will take into consideration the basic
technical and economic parameters of the project. A site visit may be made for the
systematic gathering of data and to gain a total view of the local conditions.
The decision to bid is taken (depending on the project’s estimated value), by either
the Division Manager or the Resident Manager.
If there is a need for contractual amendments during the project’s execution,

discussions and finalizing of contractual amendments with Client are carried out by
the Resident Manager, the Deputy Resident Manager and/or the Benghazi Area
Manager. All changes are documented by signature of the relevant Change Order
and all relevant personnel are made aware of the changed requirements.
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Relevant Procedures
P.430 QUALITY PLANS
7.2.3 Customer communication
There is a regular communication between the Company and the Clients before and
after the contract award, as well as during the project’s execution and hand over.
The Contract defines the policy of communication with the Client; this is detailed in
the Project Quality Plan. The communication about the important quality issues and
the handling of the customers’ complaints are documented by the Project Manager
and reported to the QESH & HRD Manager, the Construction Manager, the Benghazi
Area Manager and the Resident Manager. The documentation is being reviewed
during the annual QESH System review.
The daily communication on technical issues with the Clients’ representatives

(supervisors, authorized persons, third parties, etc.) during the projects construction
is performed on Site. All the incidents and the conditions of project execution are
recorded daily.
The communication on contractual issues is performed by the Resident Manager or

his authorized representative(s).
Where the Company has to deviate from the contractual obligations the relevant
Department / Section in the Tripoli Head Office or the Benghazi Area Office will
prepare a written request for submission to the Client.
When the Client submits specific requests, the recipient forwards them through the
company communication channel to the appropriate Department / Section in the
Tripoli Head Office and / or the Benghazi Area Office for their further appropriate
action.
After the project's completion and its initial hand over, the Project Manager remains
responsible for an agreed period in order to deal with any requests.
Relevant Procedures
P.130 COMMUNICATION
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7.3 Design and development
There are cases when the Company is required to undertake design activities, such
as:
- Projects containing a design element;
- When minor adjustments and modifications are required in the existing design of
projects that the Company has undertaken;
- If shop drawings are required when the approved final design is in place.
7.3.1 Design and development planning
Design activities are performed either by the Company (through the Design
Department) or they are delegated to external designers / engineering
subcontractors.
For every project a Design Team is established, supervised by the Chief Design
Engineer or his designated representative. Drawing works are co-coordinated by the
Chief Draughtsman.
The design works are divided in separate disciplines, analyzed in phases with
specific targets, the sequence of the phases and their duration are defined and
responsibilities for each section are assigned. The required documents, drawings,
specifications etc for each section are also specified.
The exchange of data, information and ttechnical clarifications for the design works is
carried out in writing between the parties involved. The Project Manager is
responsible for these communications, in co-operation with the Chief Design
Engineer.
A time schedule for the implementation of the design works is prepared. This
schedule may be revised, if required, depending on the progress of the works.
Relevant Procedures
7.3.2 Design and development inputs
Upon Contract award, as well as during the bidding process, the Client’s
requirements are analyzed. The Chief Design Engineer gathers, in co-operation with
the Project Manager, all the required data / information for the design works, which
are based on:
- The approved preliminary / conceptual design (if applicable);
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- The applicable specifications;

- The prevailing legislation;
- Historical information gathered from the various past construction phases (in
cases that the design data depend on this);
- Information deriving from validation of the design works of similar projects in the
past;
- The technical expertise of the Company;
- Functional and performance requirements.
All these inputs are reviewed and the necessary clarifications are made with the
Client. In case of changes, paragraph 7.3.7 of this Manual applies.
Relevant Procedures
7.3.3 Design and development outputs
Depending on the requirements of the relevant Contract, the design outputs may be
in the form of:
- Calculation sheets;
- Technical descriptions;
- Technical specifications;
- Drawings;
- Manuals etc.
The above, which are produced either by the Company or by the assigned
subcontractors, are approved during project reviews prior to release.
The approval, recording, control and distribution of the drawings and documents are
the responsibility of the Chief Design Engineer.
Relevant Procedures
7.3.4 Design and development review
At suitable stages of the design works, regular pre-arranged review meetings are
performed under the direction of the Chief Design Engineer. Participants is such
reviews shall include the Design Team members, the responsible person of the stage
of the design being reviewed, the Project Manager and other Company Executives
as required. External advisors to the Company and the client-authorized
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representative, depending on the conditions of the contract may also participate and
comment in these meetings.
During the meetings the following shall be considered:
- Evaluate the ability of the design to meet the requirements of the client;
- Identify any problems that may arise during the project execution and propose the
necessary action.
Quality checks of the documents / drawings prepared either by the Company’s

personnel or by external design / engineering subcontractors or by the Client are also
performed.
Relevant Procedures
7.3.5 Design and development verification
During the design review meetings, and as required, verifications are performed to
ensure that the design and development outputs satisfy the requirements of the
design and development inputs.
Alternative calculation methods or by comparison of the proposed new design with a

similar design already proven in practice or by other methods appropriate to the case
may be used for the design and development verification.
As a consequence of these reviews, design activities as well as deliverables are

approved. Documents / drawings approved as final and designated to be used for
construction in the Site are stamped as appropriate.
Relevant Procedures
7.3.6 Design and development validation
Validation of the design is performed after the construction of the project (or parts
thereof) is completed. The relevant data and any necessary actions taken are filed
and maintained under the responsibility of the Chief Design Engineer.
Expertise gained from previous design validations is used for subsequent projects in
which the Company will participate.
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In cases where design / engineering software is involved in the design activities,

various well-known and widely accepted software programs are used satisfying the
requirements of proven quality and reliability.
Relevant Procedures
7.3.7 Control of design and development changes
There are cases when changes are required in the design works, such as:
- When there are mistakes, omissions or contradictions in the design;

- When clarifications are required in various subjects, which lead to changes in the
design works;
- When the design requires additions and/or modifications.
In such cases:
- The changes and/or the new data are documented;
- The Project Manager is informed by the Chief Design Engineer in order to review,
verify, evaluate and approve the changes before implementation. The Branch
Management may be involved according to the case.
The review of the design changes shall include evaluation of the effect of the change
on constituent part already constructed/delivered.
In cases where the design changes require the approval of the Client, then the
Project Manager is responsible for the appropriate communication with the Client in
co-operation with the Chief Design Engineer.
Relevant Procedures
7.4 Purchasing
7.4.1 Purchasing process
All purchased materials, which are to be incorporated in the works or affect their
quality, are covered by relevant specifications. These specifications are included in
the purchasing orders or the Contract Agreements.
The quotations from suppliers are evaluated for:
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- The conformity to the specifications;

- Technical adequacy;
- The provision of inspection certificates by independent organizations;
- The test reports;
- The delivery time;
- The financial terms and conditions.
The suppliers and the subcontractors of the Company are evaluated and selected
based on established criteria.
The Company has established an evaluation procedure for at least the main
materials that are incorporated in the project or have an impact on its quality.
Information concerning evaluation is provided both by the suppliers (by filling in the
appropriate questionnaires) and by the Company’s personnel that have used in the
past the materials.
The Company’s subcontractors (designers, constructors, inspection and test

laboratories, maintenance companies for mechanical equipment) are evaluated in a
similar way.
The Company records all information for suppliers/subcontractors in appropriate files

that are used for their re-evaluation at the annual Quality Management System
review.
Relevant Procedures
P.320 PURCHASING
7.4.2 Purchasing information
The Company’s purchasing includes the supply of materials as well as the supply of
services from subcontractors:
Materials purchasing
Materials requisitions are sent to the Chief Materials’ Engineer, together with all the
necessary data / information that define the material to be purchased.
The Chief Materials’ Engineer checks the existing stocks and if the material is
available gives appropriate instructions for its dispatch. Otherwise, he places
appropriate orders either locally or through J&P offices abroad ensuring that the
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orders to suppliers include all the necessary information, specifications etc. for the
procurement of materials.
Supplier
All new suppliers (either producers or traders), are assessed by the Company prior to
any cooperation with them. The Chief Materials’ Engineer is responsible for gathering
the relevant information, which is recorded and maintained.
During the assessment process, factors such as the following are taken into
consideration:
- The type of supplied materials;
- The quality of the materials;
- The impact of the materials on the quality of the works;
- The prices of the materials;
- The suppliers capability and reliability
- The suppliers Quality System and Certifications;
- The delivery against scheduled time;
- The inspections by Company’s employees;
- The inspection by third parties;
- The Client’s Approval and / or Comments.
All approved suppliers for certain category (i.e. production or trade) and type of
products (e.g. cement, structural steel, pipes etc.) are recorded by the Chief
Materials Engineer and are taken into consideration when material orders are placed.
Subcontracting
The subcontracting documents are prepared by the Quantity Surveying Department,
in co-operation with the responsible persons for each category of subcontractors and
among others include:
- The specifications of the subcontractor's works;
- The time schedule of the works' execution / completion;
- The personnel's qualifications;
- The specifications and maintenance requirements of the plant and equipment;
- The responsibilities for filing, registrations, records etc;
- The allotment of space to the subcontractor for storing equipment and materials
or for other purposes;
- The inspection of materials used by the subcontractor;
- The occupational health and safety issues;
- The subcontractors' conformance to the quality requirements of the main
Contract;
- The subcontractor’s Quality System;
- The subcontractor’s licenses, certificates and authorizations.
Relevant Procedures
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P.320 PURCHASING
7.4.3 Verification of purchased product
When ordering materials that are to be incorporated in the permanent works or affect
the quality of the projects, the requirements and specifications of these materials are
defined in detail.
Verification of the materials is performed in various ways.
The purchased materials are received at stores by the Storekeeper, who performs a
visual inspection of the materials and verifies their quantity. The findings are
recorded.
Accompanying documents are examined and compared to the specifications

required. A crosscheck is also performed in order to verify that the Heat No / Serial
No / Lot No stated on the documents comply with the material’s identification data.
If the Contract and/or the Project Quality Plan so stipulate then the materials are
tested prior to use for compliance with specifications. In case of Nonconformity, an
NCR is issued.
In the purchasing information the company shall state the intended verification /
inspection arrangements of the company’s authorized inspector and of the client’s
representative at the supplier’s premises and the method of product release.
The appropriate Company’s personnel inspect subcontracting works in order to

ensure that the subcontracted works specified requirements are met.
Relevant Procedures
P.320 PURCHASING
P.430 QUALITY PLANS
7.5 Production and service provision
7.5.1 Control of production and service provision
All necessary data for the project’s execution are included in the relevant Contract
documents. When the Company undertakes design activities as well, the drawings,
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specifications, technical descriptions etc provided by the Company (see paragraph

7.3) are also used as input data for the execution.
A Quality Plan is generally prepared for every project undertaken by the Company. In
the Quality Plan all activities of the project are described in detail. Arrangements
necessary for inspection and testing of materials and works are also established in
the Project Quality Plan. The Project Manager approves the Project Quality Plan and,
if required by the Contract, it is submitted to the Client for review and approval.
Personnel are trained, if necessary, and their performance is evaluated upon

completion of the project, as described in the relevant Procedure of the Quality
Management System.
The Company based on the past experience, issues procedures, work instructions
and method statements in order to standardize and control particular matters of the
projects. These procedures, work instructions and method statements may be either
of general purpose or for specific projects reflecting the Client’s requirements.
Particular work instructions are drawn up for incoming materials including guidelines
concerning the delivery, inspection and warehousing of materials received by the
Sites, especially about the materials, which require a special care. Similar work
instructions are also drawn up for on-site produced materials.
Technical libraries are established in the Company’s premises, comprising all

specifications for the electrical, mechanical, civil etc works. These libraries also cover
legal and other matters.
An important factor for the execution of projects is the plant and equipment used.
Allocation and delivery of this plant and equipment is performed as described in the
appropriate procedure of the Quality Management System. Plant and equipment is
handled in order to ensure both the quality of the projects and their economic
implementation. For this reason plant and equipment of the Company is
systematically maintained and repaired when required. Servicing of plant and
equipment is carried out at regular time intervals and as recommended by
manufacturers' manuals, to ensure that plant and equipment is maintained in good
working condition.
During project’s execution, appropriate measuring and test equipment is used for
quality control purposes and records are kept. Measuring and test equipment is
checked, maintained and calibrated, as applicable, in accordance with manufacture’s
instructions.
The Project Manager is responsible for the proper and timely execution of the
project. He plans, organizes and controls the project's resources (personnel,
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equipment, materials) in order to achieve the technical and financial targets and meet
the programme.
The Site Manager, or the responsible construction engineer on site, plans the site
works on a daily basis according to the time schedule and informs the responsible
person (e.g. foreman, subcontractor) accordingly. Daily, at the end of the site working
hours, the responsible engineers / foremen meet with the Site Manager. During the
meeting the progress achieved is monitored, the problems encountered are dealt
with and the targets for the next day are set.
At the end of each day, the Site Manager completes the project’s daily reports and
forwards them to the Project Manager. These daily reports address issues such as
work progress, site requirements and concerns (e.g. for materials and
instrumentation, drawings, manpower, equipment etc). The Project Manager
depending on the Project informs the Branch Management and the Heads of the
relevant Departments / Sections of the project’s progress on a daily or monthly basis.
When the project's construction enters the completion phase, a meeting is convened
by the Project Manager to review and organise issues such as project’s completion,
suppliers / subcontractors, site's close out, financial data etc.
Relevant Procedures
P.430 QUALITY PLANS
7.5.2 Validation of processes for production and service provision
The Company based on the past experience, issues procedures, work instructions
and method statements in order to validate particular processes of the projects for
production and service provision where the resulting output cannot be verified by
subsequent monitoring or measurement including any processes where deficiencies
become apparent only after the product is in use or the service has been delivered.
These procedures, work instructions and method statements may be either of

general purpose or for specific projects and they establish arrangements for these
processes including, as applicable:
a) Defined criteria for review and approval of the processes,

b) Approval of equipment and qualification of personnel,
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c) Use of specific methods and procedures,

d) Requirements for records, and
e) Revalidation.
Relevant Procedures
P.430 QUALITY PLANS
7.5.3 Identification and traceability
The implementation of the Procedures of the Company’s Quality Management

System assures the:
- Identification of materials and works;
- Traceability of materials and works, i.e. the ability to search for information
concerning the materials or the works through the retained records.
All data regarding the materials ordered from the Company’s suppliers is obtained
through the order procedures described in the Quality Management System.
Identification of materials and verification that they are in accordance with the order
data takes place during their receipt. Whenever the Quality Plan requires, inspection
and tests are performed and the results are recorded and kept. Information obtained
covers matters such as:
- When the material was delivered;

- Who the supplier is;
- Who has received and checked it;
- Which part of the project it was incorporated;
- When this happened etc.
Works included in each project are specified in the related contract. Monitoring of
works performed, in order to assure that they meet the requirements, is performed
according to the Quality Plan. Whenever the Quality Plan requires, inspection and
tests are performed and the results are recorded and kept. Information obtained
covers matters such as:
- When the specific work was performed;

- Who performed the work;
- Which part of the project it concerned;
- Who inspected it;
- The weather conditions when the work was implemented;
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- Which materials were used etc.
Identification and traceability of the documents / drawings, which are the output of
design activities performed by the Company or by design / engineering
subcontractors, is also ascertained by:
- Their unique code, which is described in appropriate Company instructions or has

to meet the Client’s numbering requirements stipulated in the contract
- Their issue or revision number
- Date and signatures of the involved persons
Relevant Procedures
P.430 QUALITY PLANS
7.5.4 Customer property
Care shall be taken with Customer property while it is under J&P control. J&P control
of Customer property is considered to commence at the receipt of an Invitation to
Tender (ITT) and continue through until final hand over of the project.
Customer property shall be identified, verified, protected and safeguarded. This shall
apply both to property provided for use or for incorporation into the works. Any
Customer property that is lost, damaged, or otherwise found to be unsuitable for use
shall be reported to the Customer and records maintained.
The responsibilities in relation to Customer property shall be identified.
Examples of Customer property are:
- Tender documents and all documents and data contained therein;

- All proprietary information and items provided by the Customer;
- Hardware and software provided by the Customer;
- Equipment and construction aids provided by the Customer;
- Equipment, materials etc purchased on the Customer’s behalf;
- Product supplied for repair, maintenance or upgrading;
- Services and equipment supplied on behalf of the Customer e.g. transport;
- Customer intellectual property, including specifications, drawings, software and
proprietary information.
Relevant Procedures
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P.430 QUALITY PLANS
7.5.5 Preservation of product
Any activities concerning identification, handling, storage and protection of the

projects and / or of parts thereof are described in the Quality Plan.
Hand-over (“delivery”) to the Company's customers is also described in relevant

procedures, where details of the following are specified:
- Completion and repairs;
- Final documentation;
- Issuing of certificates;
- Settlement of pending matters of all kinds etc.
Relevant Procedures
P.430 QUALITY PLANS
7.6 Control of monitoring and measuring devices
During the planning stage monitoring and measuring points during the project
execution are determined and the monitoring and measuring devices needed to
provide evidence of conformity to the contract requirements are specified.
The frequency of inspections for each stage of the works is established to ensure
that the monitoring and measurements can be carried out and are carried out in a
manner that is consistent with contract requirements.
To ensure the validity of results, measuring equipment shall:
- Be calibrated or verified at specified intervals or prior to use against international

or national measurement standards; where no such standards exist, the basis
used for calibration or verification shall be recorded;
- Be adjusted or re-adjusted as necessary;
- Be identified to enable the calibration status to be determined;
- Be safeguarded from adjustments that would invalidate the measurement results;
- Be protected from damage and deterioration during handling, maintenance and
storage.
When a monitoring or measuring device is found not to conform to its specified

requirements, appropriate checking / maintenance / repair work is carried out on the
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equipment. The equipment will not be used until it is verified / calibrated. All
measurements made by a non-conforming device will be verified.
In order to effectively implement the checking / maintenance / calibration of the

monitoring and measuring equipment a “List of Measuring and Test Equipments” is
being prepared and maintained by the head of each department / section.
Relevant Procedures
8 Measurement, analysis and improvement
8.1 General
Conformity of projects to the requirements of the Company’s Clients is verified by

appropriate inspections and tests, described in the Project Quality Plan. Records of
inspection and tests are kept. Inspections and tests are performed using specific
measuring and test equipment and include, according to the case:
- Incoming materials, incorporated in the project or influencing its quality;

- On-site produced materials;
- Works performed by Company’s personnel;
- Works performed by subcontractors.
Cases of nonconformity detected during inspection and tests are handled according
to the relevant Procedure of the Quality Management System.
Conformity of the Quality Management System to the ISO 9001:2000 Standard is

verified by internal audits, performed as described in paragraph 8.2.2 of this Manual.
Continual improvement is monitored by the use of appropriate performance

indicators, which are examined during Quality Management System’s reviews.
Relevant Procedures
P.430 QUALITY PLANS
8.2 Monitoring and measurement

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8.2.1 Customer satisfaction
The Company is monitoring information related to customer perception as to whether

it has met customer requirements as an indicator of the performance of the Quality
Management System.
Communication with Clients is a major activity during the execution of projects, in

order to exactly define their requirements and to receive their view on the project’s
execution and the fulfilment of their requirements. Complaints from Clients are seen
as a negative measure of their satisfaction and dealt with swiftly to the satisfaction of
all parties, whereas letters and certificates describing the proper and satisfactory
execution of the specific project are positive endorsements of the Company’s system
of operations.
The Project Manager is responsible for gathering, recording and communicating to

the Branch Management all relevant information.
Relevant Procedures
P.130 COMMUNICATION
8.2.2 Internal audit
All company activities are audited at least once a year to determine whether the
Quality Management System conforms to the requirements of ISO 9001:2000 and
that the Quality Management System requirements, quality objectives and quality
policy are effectively implemented and maintained.
An annual audit program is planned, taking into consideration the status and
importance of the processes and areas to be audited, as well as the result of the
previous audits. The audit criteria, scope, frequency and method are defined.
The QESH & HRD Manager co-operates with other Department / Section Heads in
order to assign the auditors for each inspection. The auditors will have no direct
responsibility for the activity being audited.
During the audit, the auditor records his comments, and if applicable issues a
Nonconformity Report. When nonconformity is detected corrective and preventive
actions must be taken without undue delay to eliminate detected nonconformities and
their causes. Follow up activities shall include the verification of the actions taken
and reporting of verification results.
The auditor communicates all audit reports to the Quality Section Head and the
QESH & HRD Manager.
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The results of the internal audits are discussed in the Management Review.
Relevant Procedures
P.820 NONCONFORMITIES –CORRECTIVE AND PREVENTIVE ACTIONS
8.2.3 Monitoring and measurement of processes
Monitoring and measurement of the Company’s processes is performed by the use

of appropriate performance indicators, which are examined during Quality
Management System’s reviews.
Monitoring and measurement aims to verify that planned objectives have been met.
In cases when nonconformities are detected corrective action shall be taken as
appropriate. The relevant Procedure of the Quality Management System is applied.
Relevant Procedures
8.2.4 Monitoring and measurement of product
An Inspection and Test Plan (ITP) is generally prepared for individual operations on
projects undertaken by the Company. In the ITP all activities relating to inspection
and test are described in detail, allowing for monitoring and measuring of particular
characteristics of the project.
Appropriate records are kept from inspection and testing.
For inspection and test purposes specific measuring and test equipment is used,
which is checked, maintained and calibrated as applicable and according to
particular Instructions.
Relevant Procedures
P.430 QUALITY PLANS
8.3 Control of nonconforming product

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The Company has established a procedure for identifying, recording, monitoring and
controlling nonconformities, and the corresponding corrective and preventive actions
following nonconformity.
All Nonconformities are recorded in the “NONCONFORMITY REPORT (NCR)”.
The controls and related responsibilities and authorities for dealing with
nonconforming product are detailed in the procedure.
The objective of the procedure is to:
- Eliminate the nonconformity;

- Quarantining nonconforming product;
- Correcting the nonconformity;
- Establish actions for it’s use, release or acceptance by concession, including
the Client’s authorisation where required;
- Disposing of nonconforming product when an alternative use for it cannot be
established.
Nonconforming product that is subject to corrective action shall be re-verified before
its use.
Relevant Procedures
8.4 Analysis of data
The Company collects and analyses data from all relevant sources, in order to
demonstrate the suitability and effectiveness of the Quality Management System.
This data includes:
- Information from the Clients;

- Conformity to the project, Client’s and other requirements;
- Results from evaluation of suppliers and subcontractors;
- Analysis of preventive actions resulting from nonconformities.
Relevant Procedures
P.130 COMMUNICATION
P.430 QUALITY PLANS
8.5 Improvement
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8.5.1 Continual improvement
The Branch Management periodically reviews the Quality Management System, in

order to assess its effectiveness and suitability. Inputs for these reviews are:
- Results of the internal audits;

- Comments and remarks of the reports by Clients’ and Third Parties' audits;
- Nonconformities and corrective and preventive actions;
- Results of the previous reviews;
- Foreseeable changes to technology / legislation;
- Suppliers / sub-contractors performance and their conformance to the Quality
Management System requirements;
- Client’s and other interested parties’ requests / complaints;
- Policy, objectives and targets for quality;
- Performance indicators;
- General comments and remarks about the total performance, the continuing
suitability and proposals for improvement of the Quality Management System.
During the Quality Management System’s reviews decisions are taken concerning
the following issues:
- The appropriateness of the quality policy;

- The improvements required to the Quality Management System;
- The improvement of the Projects’ quality required by the Client and the prevailing
legislation;
- The resources needed to improve quality (human resources, training, financial
resources, equipment);
- The improvement in, and establishment of, new quality performance indicators, if
required.
Relevant Procedures
8.5.2 Corrective action
The Company has established a pprocedure to eliminate the cause of

nonconformities and to prevent their recurrence.
The procedure defines the policy for:
- Reviewing nonconformities (including Customer complaints);

- Establishing the cause of nonconformities;
- Establishing measures to prevent recurrence of nonconformities;
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- Establishing and implementing corrective actions;

- Reviewing the effectiveness of corrective actions;
- Recording of results.
Relevant Procedures
8.5.3 Preventive action
Preventive are actions taken to eliminate the causes of potential and actual
nonconformities in order to prevent their recurrence.
This procedure considers the following:
- Determining actual and potential nonconformities and their causes;

- Evaluating actions required to prevent recurrence of nonconformities;
- Establishing and implementing corrective actions;
- Recording the results of corrective actions;
- Establishing and implementing preventive actions.
Relevant Procedures
APPENDIX Α: LIST OF PROCEDURES

Code: QM/2
MANUAL
(Overseas) LTD
Page: 42 of 44
LIBYA BRANCH
P.110 COMPANY ORGANIZATION

P.130 COMMUNICATION
P.320 PURCHASING
P.430 QUALITY PLANS
P.710 ENVIRONMENTAL ISSUES
P.720 OCCUPATIONAL HEALTH AND SAFETY ISSUES
P.730 OH&S RISK MANAGEMENT
P.740 ACCIDENTS AND INCIDENTS
P.750 EMERGENCY PLANS
APPENDIX B: ORGANIZATION CHART
OVERALL ORGANISATION – LIBYA ATTACHED

JOANNOU & PARASKEVAIDES (OVERSEAS) LTD.
LIBYA BRANCH
ORGANISATION CHART
RESIDENT
MANAGER
DEPUTY RESIDENT
MANAGER
CONSTRUCTION FINANCIAL QESH & HRD

DEPARTMENT DEPARTMENT DEPARTMENT
ESTIMATING ADMINISTRATION PROJECT PLANT

QS DEPARTMENT
DEPARTMENT DEPARTMENT MANAGERS DEPARTMENT
MECHANICAL ELECTRICAL
MATERIALS QUALITY
ENGINEERING DESIGN SECTION ENGINEERING PLANNING SECTION SITE MANAGERS HSE SECTION HRD SECTION
SECTION SECTION
SECTION SECTION

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Code: QM/2

QUALITY MANAGEMENT SYSTEM

6.4 Work environment ...............................................................................20

8.5.2 Corrective action ..........................................................................40

The Quality Management System (QMS) of JOANNOU & PARASKEVAIDES

The Quality Management System is part of the Company’s Integrated Management

The Quality Management System Manual is supported by a number of Procedures

Joannou & Paraskevaides (Overseas) Ltd (J&P), a member of J&P Group of

J&P is registered in Libya and is in possession of certificates with the following

2.1 Structure and responsibility

The Branch presently functions through two major administrative areas:

Responsibilities and authorities are documented in “Job descriptions”.

The organization chart of the Company is attached in appendix B of this Manual.

3. Company principles for quality

The objective of the Company policy is the continual improvement of the

4. Quality management system

4.1 General requirements

The Company has established documented, implements and maintains a Quality

- Module 1: Company Organisation;

A list of the Procedures is included in Annex A of this Manual.

Clients Module 2 Module 5 Module 4 Clients

4.2 Documentation requirements

The Quality Management System (QMS) is developed and implemented in three

All the Quality Management System’s documentation is controlled in accordance with

The Quality Management System diagram is shown below:

4.2.2 Quality manual

4.2.3 Control of documents

The controlled documents, which are regulatory documents, give guidance to

The Quality Section Head keeps:

The documents distributed to each position are registered on the “CONTROLLED

4.2.4 Control of records

These records may be in printed or electronic form.

These records include training, communication, legislation, calibration-maintenance

P.510 DESIGN ACTIVITIES

5.1 Management commitment

- The establishment of objective quality goals and their corresponding performance

- The conduct of reviews of the Quality Management System by the Company’s

- The provision of the necessary resources (human resources, training, financial

5.2 Customer focus

When a Contract is awarded to the Company, the Branch Management appoints a

5.3 Quality policy

The Company’s Branch Management has established a Quality Policy appropriate to

5.4.1 Quality objectives

5.4.2 Quality management system planning

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

The Resident Manager defines the responsibilities of the Company's managers

5.5.2 Management representative

The Company has appointed a Management Representative for QESH MS.

5.5.3 Internal communication

The Quality Policy is communicated to all employees.

The internal communication among the several Departments is performed verbally, in

Branch Management meetings are held regularly, either in Tripoli or Benghazi, as

5.6 Management review

The Branch Management reviews annually the Company’s Quality Management

includes assessing opportunities for improvements, resources and training needs as

5.6.2 Review input

5.6.3 Review output

- The improvement of the projects’ quality according to the Client’s requirements

6.1 Provision of resources

Decisions concerning resources (such as human resources, infrastructure,

6.2 Human resources

The Company employs personnel in accordance with its planned operational