SECTION 2 Vocabulary and stening 2 The business traveller The needs of the business traveller In groups, discuss the following questions. 1 From the travel agent's point of view, what differences are there between dealing with a business traveller and an ordinary tourist? 2. What does a business traveller look for when arranging a trip? 3. When arranging (a) a flight and (b) a hotel, which of these things are most important for the business traveller? light hotel ‘a choice of fight times ‘express reservation a choice of airlines comporate discount rate “express check: "express check-in/check-out ‘automaticupgrade "access tofax goodfoodwithfiee champagne __—-modempointinroom lotsofleg-room mi “reclining seats close toairport airmilesincentive scheme ~_ freenewspaper immediate car hire pick-up onarrival room for business meetings limousine service from airport tohotel sports centre Now listen toa travel agent who specializes in corporate travel describing, the particular needs of the business traveller. Before you listen, think about the meaning of these phrases: extended credit ensuite facilites at short notice client history acomplete package tosettle up 1. What does he think are the main differences between a business traveller and an ordinary tourist? 2 What does he think are the most important things for the business traveller?Readingand speaking Holiday Inn Priority Club @ _ Inthe listening on page 34, Mark mentioned that business travellers often like to join hotel chain ‘priority clubs. What do you think would be the benefits of joining such a club? @ Read this leaflet giving information on the Holiday Inn Priority Club. MAKE THE MOST OF YOUR TRAVEL Join Holiday Inn Priority Club now and benefit from the awards and privileges that membership can bring, As a member you will receive special benefits every time you stay at a Holiday Inn hotel worldwide, At hotels in Europe, the Middle East, and Aftica the benefits include: = Corporate rate* im Express reservations = Your family can stay FREE, up to four people in the same room, when you pay corporate rate = Express check-in (advance reservation required) and check-out m Extended check-out time until 2.30 p.m. upon request 1 20% discount on specifichotel business services 1 Special Priority Club rate for business and Teisure carrentals from Hertz —just quote CDP 1500166 and rate code ‘FIR’ att reservation = Free weekday newspaper im Regular special offers cof EARN POINTS NOW You will earn Priority Club points every time you stay ‘on most business and leisure room rates, which you ‘can exchange for personal awards ranging from free in-house movies, store vouchers, and Holiday Inn Executive Bedroom upgrades to free weekend stays and exciting special activity awards. ‘There are over 140 hotels to select from for your free weekend and a wide range of special activities ~ the choices yours. Just imagine, you could soon be in Paris ‘enjoying a romantic weekend, touring Michelangelo's masterpieces in Florence, or experiencing a Broadway showand dinnerin New York. * Excludes Holiday Inn Garden Court® hotels in South Africa, Zambia, and Zimbabwe and specific Jair periods. HOW TO JOIN Priority Club membership normally costs US$10 per year (orlocal currency equivalent) For FREE Priority Club membership until 31 December just complete theenclosed application form and hand itto reception before 30 September, so you can start earning your points and enjoying your special benefits right now. ‘Your temporary membership card is enclosed. Please ‘quoteyour membership number when youmake your next reservation ata Holiday Inn hotel, and show the card at check-in to reecive your points. ‘We will send you your full membership packafter your second night at a Holiday Inn hotel. A quarterly statement will be sent to you, detailing your personal points balance and special offers when you stay at a Holiday Inn hotel during the preceding three months. AIRLINE OPTIONS Ifyou belong to any of the followingairlines frequent flyer programmes, you can choose to receive ainline credits instead of Priority Club points. American Airlines® Lufthansa Delta Airlines Sabena Northwest Airlines Swissair United Airlines Ansett Australia Air Canada Asiana Airlines FIAL Qantas Finnair ‘Thai Airways International KLM ‘Simply indicate your preferred airline and enter your frequent flyer number on the application form. Please remember to quote your airline alliance number when making a reservation. Your stays at Holiday Inn will appear on your airline programme statement. YOU WILL ONLY RECEIVE CORRESPONDENCE FROM. PRIORITY CLUB IF YOU CHOOSE TO EARN PRIORITY CLUB POINTS. Youmayswitchtocarning Priority Club points by contacting the Priority Club Service Centre.© Which ofthe things listed in exercise 1 on page 34 (hotel) are available through the Holiday Inn Priority Club? @ _Abusiness traveller has contacted his travel agent to ask about the Holiday Inn Priority Club. How should the travel agent answer these questions? How do get points? ‘What sort of things can I spend my points on? Do Igeta discount atall Holiday Inn hotels? How much does membership cost? What do Ihave to do to qualify for membership? T’m also a member of the KLM frequent fliers club. Can I get air mile credits instead of priority points? If do this will I still get Holiday Inn Priority Club points as well? OK, Pd like to join. What do I do now? menos =o © _ Inpairs, role-play a conversation between a travel agent and a business traveller. 1 Asabusiness traveller, decide what company you work for, your position, the countries you visit, how often you travel, and your preferences for flights and hotels. 2. Take turns to be the travel agent and the customer. Fill in the Holiday Inn Priority Club application form for your ‘business traveller’ partner. Taare | Room preference — — king-sizebed standard smoking non-ssoking ‘Are oua member of any other hotel loyalty programmes? Please tick, hoste/nusieess ADDRESS Hilton Sofitel Intercontinental Novotel SS Sheraton Forte Best Western Marriott maT P Yourage 18-25 26-35 36-45 46-55 56+ CONFARTRAN [Nights spent in hotel accommodation on business last year 15 515 16-25 254 CECE be ‘Which countries/regions do you visit regularly? Please tick. sovemican Lat svessain astern Europe United Kingdom sormuwist ot sana caer tea Neacane ssc at ie) ae " Scandinavia AsiPacite Spain USA/Canada SL ENERO Rtn NetheandBlglam/ —_Caibean/Latin Amerie Luxembourg TcARD Na TSSUING COUNTRY What are your maia leisure interests? Please tick. FARSPORT NUONDER TSSUING COUNTRY ma reer DateofBirth pay onTH Ean Sailing/Watersports Motorsports Skiing Food and wine American Express (AX) Visa (V) Eurocard (EO) Golf ‘Theatre/Arts Mastercard (MC) Diners Club (DC) E Athletics Other Validto: — Moxr vean Do you take short breaks and holidays? ‘Alone Withotheradults With the family Signature. + Date..Output task Comparing facilities at three hotels Stage1 In groups of three or four, look again at the imaginary business travellers you each invented in exercise 5 of the previous section. Make sure you have detailed information about each of them, including their personal details, and the company they work for. Invent more information if necessary. All four of the travellers have to go to Vienna for business. Decide: —exactly what business they will be doing (c.g. meeting clients, attending a conference, planning a sales promotion, etc.) —what type of hotel each of them will be looking for in Vienna —what facilities they will need —how important the location is —what recreational facilities they will want how important the price is, Stage2 Now imagine you are travel agents specializing in business travel. You have been approached by each of the four business travellers for information on suitable hotels in Vienna. Look at the information on three Vienna hotels, Discuss which hotel would be most appropriate for each of your clients. ASTRON Radisson MISAS wow a ee Description four star hotel with 107 Description luxury five star hotel in Description large modern five-star suites (see room facilities). attractive old-fashioned building hotel (600 rooms). Location near to shops and (246 rooms). Location nearthe City AirTerminal, underground system, About twenty. Location on ‘the Ring’ ten minutes ten minutes’ walk from city centee. minutes from the city centre. from the city centre. Hotel facilities restaurants and bars, Hotel facilities the hotel isan Hotel fac restaurants and bars, fitness club, and sauna. ‘American-style‘all-suite’ hotel, so fitness centre, and sauna. Room facilities en suite rooms, cable there are few facilities — reception, Room facilities cable and satellite ‘tv, individually-controlled air- café (for breakfast). ‘1v, air-conditioning, mini-bar, conditioning, telephone, mini-bar. Room facilities each suite has telephone, fax point. Business facilities Business Service snge G9)! Betrsora (29) Business facilities Business Service Centre in the foyer providing secretarial bathroom and toilet, bar area, Centre in the foyer with fax, services, fax, photocopying, personal kitchenette (microwave, refrigerator — telephone, personal computer, and computer, notebooks, laser printer, with drinks), and office centre. secretarial services. modem points, worldwide courier Business facilities each suite has Fourteen conference rooms. service. spacious desk, telephone and Po, fax Conference and banqueting facilities and modem connections. The suite is for up to 500 people. big enough for small meetings. Meeting rooms for 10t020 people Contereeca octes rue sia nani people are available. Limousine transfer service from hicpar? Stage 3 In pairs, act out the roles of PA and travel agent. Personal Assistant BQ _tavetagent Ba You are the Personal Assistant of one of the business You are the travel agent. You are speaking to the travellers you invented in Stage 1. Youare speaking to Personal Assistant of a business person who doesa lot yourtravel agent about the best hotel for yourboss. of travelling, Find out about the needs of your client Make certainall the facilities you require are there. and recommend the most suitable hotel.SECTION3 Listening 3 Visas US visa requirements Have you ever travelled toa country where you needed a visa? How did you apply for it? Why do some countries require visas? Have you ever been to the United States? Did you need a visa? Listen to a recorded telephone message giving information on visa requirements for travellers to the United States. Decide whether the following statements are true or false. 1 A British citizen only requires a visa ifhe or she nineteen days. staying for more than Citizens from Japan can participate in the visa-waiver programme. You are allowed to work while in the US. You can enter on any airline or sea carrier. You are allowed to make return trips to Mexico while you arein the US, Ifyou need a visa for a holiday the correct visa is a B1/B2 visa, You should get your visa before you buy your travel ticket. ey auewn Ifyou have already been refused a visa you will not get one when you apply again. 9 Postal applications take about three weeks. 10 You will need to send your passport when you apply fora visa © _ Thefollowing people have all contacted your travel agency for advice on ‘visas for travelling to the US. What information would you give them? Listen to the recorded message again. 4 Masato Suzuki from Japan, flying to San Francisco for four weeks’ holiday in California, followed by a trip to Canada, and then home to Japan, b Greg Sheldon from New Zealand, planning a six-month world trip. Hell probably arrive in the US from Mexico and stay a month or so. He hasn't got much money. ¢ Mrand Mrs Henderson, a retired British couple travelling for a two- week holiday in the US and then staying with their son and his family in. Canada for an unknown period (probably 3 to 6 months). d- Mehmet Ozgun, a Turkish national resident in the UK, who needs to visit the US on business in two weeks’ time. Annika Johansson and Carina Lundgren, two students from Sweden ‘who want to spend three to four months over the summer travelling. round the US. They hope to find some casual work to help finance their trip.[Languagefocus2 Obligation and permission 1 Lookat these sentences from the visa information recorded message. Obligation Youmust hold a return ticket. You needto complete_avisa-waiver application form. Avisais required ifyou‘re staying more than 90 days. You haveto send a completed visa application form. Lack of obligation Avisa isnot requited for British citizens for most holidays. Ifyou‘re entering the US from Canada you don't need to haveavisa Permission Youmay make side trips to Canada, Mexico, andthe Caribbean islands Citizens oftwenty-three countries are able to travel to the US without a visa Lackof permission You cannot perform productive work. Youarenot allowed to accept paid or unpaid employment: 2 Although a recorded information message is spoken, the styles often like that of written language. Match these spoken statements with the four language functions. They all refer to laws and customsin the UK. a You can get married at 16 provided your parents agree. b You've got to drive on thelleft. Children under 16 aren‘ allowed to buy cigarettes. You don't have to have an ID card. You can't drinkalcohol in pubs ifyou're under 18. f When you're 18 you can vote in elections if you want — butyou don't have toif you don't want to, Which words or phrases are different in the spoken version? Practice 1 Think about your own country. Discuss the following, areas using spoken register. ~driving a car/motorcycle = drinking alcohol wearing seat-belts/crash helmets ~ smoking getting married = military service 2 Now write a briefparagraph on laws and customs in your country - tobe usedin a guidebook. Telephone language 1 Lookat these expressions which are often used or heard when telephoning. Which three are from recorded messages? a Going Greek reservations. Jane speaking. Can | help you? » Canyou put me through to your Accounts Department? ¢ This is the American Embassy visa information line. d filjust transferyou. Hold ona moment. e Iljust see ifhe' in. Can ask who's calling? £ Allouroperatorsare busy at the moment. Please hold, 4g Imafraid the office is closed at the moment. Please leave your name and number after the tone and welll get back toyouas soon as possible. h Can| speak to Judith Vine, please? {mafraid its a bad line. Could you speak up? J Illget her to call you back. 2 Ofthe remaining seven expressions, which Involves asking the caller to wait? asking to speak to someone? ~ speaking to the switchboard operator? identifying themselves? offering to takea message? asking for repetition or clarification? = promising action? 3 Hereare some similar expressions. Match them with the functions in question 2 a Is Mario Ferrara there, please? b Illjust putyouon hold. ¢ Canthave extension 4784? d Til make sure she gets the message. ‘¢ Would you like to leavea message? f Somry, didn’t catch that. Could you repeat what you said? 4g Thisis Ruth Levine, How can help? 4 Now match one of the sentences in question 3 with one of the following sentences to make a dialogue. In pars, tryto continue the dialogue as long as possible. 8 Sorry. |said wed like to order some more brochures. b Speaking. ¢ Can you tell him it's Anna from CityTours about the ‘group from New York? d Hello, Im phoning to check the availability on your winter mini-breaks. € OK, but don't be too long - I've got a queue of people here. f Certainly... finjust tying to connect you. 4g Thanks. I's really very important. torent oe) Listen to these sentences spoken by people on the telephone. Note the pronunciation of the highlighted words, especially the way they are linked. Could you hold on amoment? just put you through. Could you calibacka litte later? Ml get back toyou this afternoon. He really busy, sodon't be surprised if he's late.Output task Telephone conversations Act out the following telephone conversations in pairs. Work with a different partner each time. Do your best to get what you want. Make sure your dialogues include some of the functions you practised in the Language focus section, — introducing yourself —asking for someone — speaking to the switchboard operator —asking the caller to wait — offering to take a message ~ promising action —asking for repetition and clarification At the end, compare with the rest of the class to see who got the best deal, Workin pairs. Student A should read the information below. Student B should turn to the information on page 175. 1 Arrangingan interview for a visa Traveller BQ _officia BR You want an appointment as soon as po: Look at the information on page 175. you plan to goto America next week. 2 Phoningatravel agent Tourist BQ) _teavetagent Ba ‘You want to find out ifthere are any good late deals for Look at the information on page 175. beach holidays. You are only interested ifthe priceis very cheap and sunshineis guaranteed. 3 Askingforan upgrade Business traveller BY _tavetagent 2 You want to be sure of an automatic upgrade when you Look at the information on page 175. fly to the US on your forthcoming business trip. You represent a big company which could give the travel agenta lot of business. My hols Judith Chalmers is a television presenter. She presents the holiday programme, ‘Wish you were here...?” on British TV. In the programme she travels to many different places and experiences many different types of holiday. In this article she describes her own holidays. @ Before you read, think about what she might look for in a holiday for herself