NEW MESSAGE

TO : syerryinah@duck.com.my
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY YUSOF

Dear Miss Sharifah Sakinah

Greetings from UITM Puncak Alam Hotel!

We are grateful for your decision and anticipate welcoming you to the UITM Puncak Alam
Hotel. We are delighted and thrilled to have Yang Berbahagia (YBHG) Datin Vivy Sofinas
Yusof and her husband Yang Berbahagia (YBHG) Dato' Fadzaruddin Shah Anuar as
guests at our hotel. We would like to make every effort to ensure that your stay is as
enjoyable and memorable as possible.

My name is Ena Hafinah and I am one of the butlers at Puncak Alam selangor of UITM
Puncak Alam Hotel. To make YBHG stay in our hotel more enjoyable, please provide the
details following information:

Reservation Number:
Date of Arrival:
Date of Departure:
Room Type:
Arrival Pick-up:
Airport Tranfer:
Number of pax:
Purpose of travel:

Let me know if there are any additional requests.

We look forward to make your stay always comfortable and enjoyable.

Best regards,
Ena Hafinah
The Butler
UITM Puncak Alam Hotel.
NEW MESSAGE
TO : enahfnh@tpl.com
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY SOFINAS YUSOF

Dear Miss Ena,

Thank you for your email. Here are the details that you need it.

Reservation Number: 120876030307

Date of arrival: 6 JANUARY 2024 – 14 JANUARY 2024 (tbc)
Date of departure: -
Room type: AMBASSADOR SUITE
Arrival pick-up: -
Airport Tranfer: -
Number of pax: 3 PAX
Purpose of travel: SPECIAL DUCK AGENTS APPRECIATION DINNER ON 13
JANUARY 2024

Additional requests:
1. Celebrating anniversary dinner on 12 January 2024 at Thirthy8 Restaurant, Bar &
Lounge, Grand Hyatt Hotel Kuala Lumpur (Private Room)
2. Squash session at Bukit Kiara Squash Centre for Dato’
3. Full spa and massage package at the hotel for Datin Vivy

Thank you so much. I sincerely appreciate your help.

Cheers,
Miss Sharifah Sakinah

NEW MESSAGE
TO : syerryinah@duck.com.my
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY SOFINAS YUSOF

Dear Miss Sharifah Sakinah

Thank you so much for your prompt e-mail.

The specifications and any other requests will be noted.

We appreciate you taking the time to think about helping us out. If you require any
additional help please let us know. Along with my employees, I will assist you. Before
that, can you reconfirm date and time for the squash session and spa for Dato’ and Datin
Vivy ?

We look forward to hearing from you soon.

Best regards,
Ena Hafinah
The Butler
UITM Puncak Alam Hotel.

NEW MESSAGE
TO : enahfnh@tpl.com
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY SOFINAS YUSOF

Dear Miss Ena,

I apologise for the delay in replying your email. Can you make a reservation for squash
session on 12 January 2024 at 2 PM for Dato and full spa and massage package on the
same day and at the same time for Datin Vivy ?

Thank you for your assistance. Highly appreciate it.

Best regards,
Sharifah Sakinah

NEW MESSAGE
TO : syerrinah@duck.com.my
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY SOFINAS YUSOF

Dear Miss Sharifah Sakinah

Thank you for your reply.

I will be noted with any requests. For your information, I already reserved a squash session
at Bukit Kiara Squash Centre for Dato and full spa and massage package at the hotel for
Datin Vivy. Both of the session is reserved for 12 January 2024 at 2 PM.

Other than that, are there any other information or requests you would like me to make for
you at my hotel?

Thank you very much, and I really appreciate your prompt reply.

Best regards,
Ena Hafinah
The butler
UITM Puncak Alam Hotel.

NEW MESSAGE
TO : enahfnh@tpl.com
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY SOFINAS YUSOF

Good Evening, Miss Ena

For your information, there are three requests from Datin Vivy that you need to pay
attention to:-
1) Nut allergies for Datin Vivy
2) Crabtree & Evelyn toiletteries baby cot with soft toys.

That should be all from my side. Thank you and have a great day!

Please help us stay in touch with Thirthy8 Restaurant, Bar & Lounge, Grand Hyatt Hotel
Kuala Lumpur so we don't forget to celebrate anniversary dinner on 12 January 2024.
Please ensure that I booked the private room for that event.

Thank you.

Best regards,
Sharifah Sakinah

NEW MESSAGE
TO : syerryinah@duck.com.my
SUBJECT : PRE-ARRIVAL INFORMATION REQUESTS FOR YBHG. DATIN
VIVY SOFINAS YUSOF
Hi Miss Sharifah Sakinah
Thankyou for your email.

All of your requests have already been noted by me. In addition, I'll make sure that Datin
Vivy, who is allergic to nuts, doesn't receive any food that contains nuts while they are
staying here. To avoid disappointing Puan Sri, I'll take care of it.

Once again, we hope to see you soon at our hotel! If you need any extra assistance, do not
hesitate to contact me by phone or email.

Thank you and see you soon.

Cheers,
Ena Hafinah
The butler
UITM Puncak Alam Hotel.