Namaskar …

Mera naam [agent-name] hai, mein apko flipkart se call kar rha hu.
kya meri baat [customer-name] ji se ho ho rhi hai?
Naam confirm karne ke liye dhanyawad sir!

[customer-name] ji, apne apne flipkart application se call me back ke liye request raise kia tha.
Kya ye sahi samay hai apse baat karne ke liye?
Confirm karne ke liye fir se dhanyawad sir!

[customer-name] ji, mujeh apne system pe last order [product name] show ho rha hai.
kya aap isi order ke bare mein baat karna chahte hai?
Jankari confirm karne ke liye dhanyawad sir!

Is order se related mein apki help kese kar sakta hu?

✓ Apko jo pareshani hui hai uske liye mein mafi chahuga. Mein koshish karuga ki mein apki madad kar pau.
✓ Mein khud bhi nahi chahuga ki ap jaisey valuable customer ko koi pareshani aaye.
✓ Mein samajh sakta hu apko jo pareshani hui hai, mujeh khushi hogi apki help karne mein
✓ Team ke liye important hota hai customer satisfaction. Apki help karke, apke bharosey ko maintain karne ki puri koshish ki jayegi.
✓ Mein samajh sakta hu aap abhi kesa mehsus kar rhe hongey. Apki jagah agar mein hota toh shayad mujeh bhi itini hi pareshani hoti.

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Hold-1 : Jankari check karne ke liye, kya mein apki call ko ek minute ke liye hold pe rakh sakta hu?
Say thanku or dhanyawad sir!

Hold-2 : Mein mafi chahuga, system slow honey ki wajah se thoda samay aur lag raha hai.
Kya mein apki call ko ek aur minute ke liye hold pe rakh sakta hu.
Say thanku or dhanyawad sir.

Disclaimer (When no response) : Apki taraf se koi response na aney ki wajah se, apki ye call disconnect bhi ki ja sakti hai.

Apki tarah se koi response receive nahi hua hai, mujeh apki ye call disconnect karni padegi.

Mafi chahuga, koi response receive na honey ke karan apki ye call disconnect ki jar hi hai.
Flipkart se shopping karne ke liye dhanyawad.
Apka din shubh rahey …!!

Disclaimer (Unprofessional conversation) : Mein request karuga ki aap unprofessional language ka use na karein?

Agar aap fir se unprofessional baat karege, to mein apki help nahi kar pauga.
Request karuga ki aap aisey baat na karein.

Baar-baar unprofessional language use karne ki wajah se, apki ye call disconnect ki ja rahi hai.
Ap chahe toh fir se callback request raise bhi kar sakte hai.
Flipkart se shopping karne ke liye dhanyawad.
Apka din shubh rahey …!!
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Iske ilaway kya mein apki flipkart se related kuch aur help kar sakta hu?
Aap apne order se related information apne flipkart application ya website pe bhi check kar sakte hai.

Apka feedback hamare liye bohot hi mehetvapurna (important) hai, kripya is call ke baad milne wale, email survey ke dwara, hamari baat-cheet ke aadhar pe
aap apna anubhav jarur share karein.

Fipkart se shopping karne ke liye dhanyawad.

Apka din bohot shubh rahey…!!

Positive Statements Prohibited word’s or statements (not to use)

Meiney apke behalf pe complaint raise kar dia hai, team get back karne ki hum, hamara, delivery boy, wishmaster, asuvidha,
koshish kargi apko resolution ke sath is date se pehle ya is date tak. Thodi hi
der mein apko confirmation msg ya email bhi receive ho sakta hai.
Team hamesha koshish karti hai apke issue jo jaldi se jaldi resolve karne ki. hold pe laga sakta hu …
Mein request karuga ki aap please wait kar lijiye.
Bhavshya mein agar apko fir bhi koi problem ati hai, toh aap apne flipkart shama chahuga ..
application se ek call me back ke liye request raise kar sakte hai. Team
hamesha available hai apki help karne ke liye.
Priority delivery wese toh system pe available nahi hai, lekin mein ye bhi Hamari team, hamara delivery boy, hamara technician,
check kar pa rha hu ki past mein apke kuch orders samay se pehle bhi deliver apki delivery, apki installation
huey hai. Toh aap ummed kar sakte hai ki shayad ye order apka samay se
pehle bhi deliver ho jaye. Mein request karuga ki aap please wait kar lijiye.