(HTTPS://IIYAMA.

COM/GL_EN/)

Standard Warranty (/gl_en/support/#warranty)

Customer Service (/gl_en/support/#customer-

W
service)
STANDARD WARRANTY
Downloads (/gl_en/support/#downloads)

Energy efficiency class

¬

(/gl_en/support/#energy-efficiency-class)

Recycling (/gl_en/support/#recycling)

F.A.Q (/gl_en/support/#faq) GENERAL EUROPEAN WARRANTY CONDITIONS

How to clean your monitor screen during
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The standard European warranty period is three (3) years, (CCTV

COVID-19 (/gl_en/support/#cleaning)
Products two (2) Years), from the date of sale to the first end user as a

Windows 8/10 and iiyama monitors new device An end user is exclusively a person who acquires the
¬

(/gl_en/support/#windows8_10) product for their own use and not for the purposes of commercial

resale. The warranty period for accessories, such as remote controls, is

Service form (/gl_en/service-form/) one (1) year from date of purchase. The warranty claim entitles the

user to a repair, the replacement of defective parts or an exchange of

the product for a product of equal quality without charging labor or

material costs. The performance of warranty claims shall cause

neither an extension nor a restart of the warranty period. The cost and

handling for the warranty process will be covered by iiyama, unless a

No Defect Found is detected. In this case iiyama reserves the right to

raise any relevant charges to the customer.

WARRANTY COVER BY PRODUCT GROUP

 iiyama provides the following VisionCare standard warranty cover for

(HTTPS://IIYAMA.COM/GL_EN/) each product group.

Product Group Product Description  Warranty

Desktop monitors 17"~ 3 years VisionCare Onsite  

Desktop monitors  
43"

Standard Warranty (/gl_en/support/#warranty)

Touchscreen Touchscreens monitor
Customer Service (/gl_en/support/#customer- 3 years VisionCare Onsite  
monitor up to 32 inch
service)

Downloads (/gl_en/support/#downloads)
Large Format Display 32" 3 years VisionCare standard warranty
LFD
and bigger For details please check your iiyama local webs
Energy efficiency class
¬

(/gl_en/support/#energy-efficiency-class) or contact your dealer

Desk stands DSxxxx series 5 years Return to Base

Recycling (/gl_en/support/#recycling)

F.A.Q (/gl_en/support/#faq)
Mounting devices
MDxxxx series 5 years Return to Base
How to clean your monitor screen during
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(electric)

COVID-19 (/gl_en/support/#cleaning)

Parts like remote

Windows 8/10 and iiyama monitors
¬

Other devices 1 year Return to Base

(/gl_en/support/#windows8_10) control, etc.

Service form (/gl_en/service-form/)

ONSITE SERVICE 

If you have a defect within 8 days of purchase (called DOA period) check

your local Website or contact your Dealer/Supplier. For devices that are

already in use longer than 8 days and within the warranty period we

offer an extended on-site service. Your defective monitor will be picked

up at the registered address during the warranty. Next, we provide,

depending on the type of monitor, service on one of the following ways:

 You will receive immediately after taking your defective monitor a

(HTTPS://IIYAMA.COM/GL_EN/) replacement, which you can keep. The replacement monitor remains

your property. In exceptional cases and at most of the touch screen

monitors and Large Format Display the defective unit will be repaired

by our service and delivered usually within 8days to you back. Iiyama

reserves the rights to repair your monitor in our own workshop or over

an authorized Service Partner.

How to request an RMA in regions Middle-East, Turkey, Greece, Balkans,

Standard Warranty (/gl_en/support/#warranty)
Israel, East-West Africa
Customer Service (/gl_en/support/#customer-
Gather the following information:
service)
• Proof of purchase
Downloads (/gl_en/support/#downloads)
• Product serial number

Energy efficiency class

¬
• Clear failure description

(/gl_en/support/#energy-efficiency-class)
Your IIYAMA product must have been purchased from an authorized

Recycling (/gl_en/support/#recycling) IIYAMA reseller or distribution partner in order to be eligible for

warranty coverage. Warranty is for the original purchaser only and is

F.A.Q (/gl_en/support/#faq) not transferable. Original proof of purchase is required to receive

warranty service.
How to clean your monitor screen during Note:
¬

Without proof of purchase, you might not be eligible for

COVID-19 (/gl_en/support/#cleaning)
complimentary support

Windows 8/10 and iiyama monitors

¬

An iiyama local RMA service representative will perform a hardware

(/gl_en/support/#windows8_10)
check to determine if your device is defective and if an RMA is needed.

Service form (/gl_en/service-form/) If an RMA is issued, securely package your product with your name,

address, phone number, and hand the product to the local RMA service

presentative. Customers or local RMA service representative must pay

for the cost of shipping the defective product.

iiyama does not offer any onsite or next business day replacement

warranty for the above mentioned regions.

(HTTPS://IIYAMA.COM/GL_EN/)

S
CUSTOMER SERVICE
Standard Warranty (/gl_en/support/#warranty)

Customer Service (/gl_en/support/#customer-

service)

Downloads (/gl_en/support/#downloads)
¬
Energy efficiency class WARRANTY COVER BY COUNTRY AND CONTACT DETAILS
(/gl_en/support/#energy-efficiency-class)
iiyama international support a product purchased and installed in
Recycling (/gl_en/support/#recycling)
Europe Mainland and Nordics.

F.A.Q (/gl_en/support/#faq)
In case of a defect, please call your local support hotline or use our
How to clean your monitor screen during
¬

online service form

COVID-19 (/gl_en/support/#cleaning)

Windows 8/10 and iiyama monitors

¬
Country  Phone number 
(/gl_en/support/#windows8_10)
Austria  +49 (0)8165- 98 04 450
Service form (/gl_en/service-form/)
+375 17 319 99 09
Belarus
+375 29 312 64 85

Belgium +32 078 353037

+33 (0)97 999 0399 (français)

+49 1805 44 92 62, +359 2 979 99

Bulgaria
35

Czech Republic +420 596 253 677

France  +33 097 999 0399

 +49 (0)8165- 98 04 450
(HTTPS://IIYAMA.COM/GL_EN/) Germany   (Festnetzpreis 14ct/min,

Mobilfunkpreise max 42ct/min)

Great Britain  +44 1926 819 189

Italy +49 1805 44 92 62

Luxemburg +31 499 750 280

Standard Warranty (/gl_en/support/#warranty)

Netherlands  +31 900 666 4867 

Customer Service (/gl_en/support/#customer-Poland  +48 717 151 857

service) Russia, Kaliningrad  +7 4012 631 061 

Downloads (/gl_en/support/#downloads) Russia +7 495 953 1157

Energy efficiency class

¬
+420 596 253 677, +420 596 253
Slovak Republic
(/gl_en/support/#energy-efficiency-class) 670

Recycling (/gl_en/support/#recycling) Switzerland +49 (0)8165- 98 04 450

+380 44 489 3888, +380 44 483

F.A.Q (/gl_en/support/#faq) Ukraine 
0389, +380 44 483 8653

How to clean your monitor screen during

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other EC Countries* excl. +49 (0)8165- 98 04 450 *covered

COVID-19 (/gl_en/support/#cleaning)
Balearic, Canary islands , or languages : English, German ,

Windows 8/10 and iiyama monitors

¬
other islands  Italian, Spanish, French 

(/gl_en/support/#windows8_10)

Service form (/gl_en/service-form/) For further details please check your local iiyama website or contact

your dealer.