Nike Virtual Assistant: To start a return for an order and get a return label, and

to see return policies, the easiest way is to visit

https://www.nike.com/help/a/how-to-return?sf-bot-link-type=START_RETURN_URL
Nike Virtual Assistant: Do you need further help?
Nike Virtual Assistant:
Joecel Lanasa: Yes, I want to chat with a Representative.
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
Joecel Lanasa: There is a problem on the stitching of air jordan at the back
Nike Virtual Assistant: Got it. I'll transfer you now.

It may take a moment for my Teammate to get up to speed.

System Message: Your chat is being transferred. Please wait for the next available
Athlete.
System Message: A member of Team Nike will join you soon. Your current position in
the queue is 1
System Message: You are being transferred to: Arianne.
Arianne: Thanks for contacting Nike! My name is Arianne, how can I help you?
Joecel Lanasa: Hi arianne i bought a nike air jordan 1 low vintage grey
Joecel Lanasa: and there is a problem at the back
Joecel Lanasa: the stitching of air jordan
Arianne: Hi, Joecel ! Thank you for contacting Nike. I'm sorry to hear that your
shoes is already defective. No worries! I'm here to help. Do you have the order
number and the email address that is associated with your order?
Joecel Lanasa: the stitch of letter A is not visible missing
Joecel Lanasa: if i return it will i get another jordan 1 low vintage grey
Joecel Lanasa: G10078223534
Joecel Lanasa: valorantvovo@gmail.com is email i used
Arianne: Thank you for all of the information. I can see that this is for the Air
Jordan 1 Low Men's Shoes size US 9.5, right?
Joecel Lanasa: yes
Arianne: May I ask you to attach a photo of the damaged part of the shoe?
Joecel Lanasa: the stitching at the back of the shoe air jordan the letter A is
missing or incomplete
Joecel Lanasa: ok wait a minute i will picture it
Joecel Lanasa: wait for 5 mins plesase
Joecel Lanasa: please
Arianne: Sure, take your time.
Arianne: If in case this chat will be automatically closed, please start a new chat
and I will be fully notating everything in here to make sure that you don't have to
repeat yourself.
Joecel Lanasa: wait
Arianne: Sure, thank you
Joecel Lanasa: im sending it to my email
Arianne: Perfect! Thanks for the update.
System Message: Your file has been successfully uploaded to the Athlete.
Joecel Lanasa: sending it now
Joecel Lanasa: i send it now
Joecel Lanasa: can you check
Arianne: Got it! Thanks. I am now reviewing the photo and checking the best options
that we have for you. One moment please.
Joecel Lanasa: yes
Joecel Lanasa: im here
Arianne: Thank you for your patience. First of all, I would like to apologize for
receiving the damaged item. I know how you are excited to receive this pair but
then you receive it with a flaw. We will make sure to take your feedback to our
management team to make sure that this won't happen again.
Joecel Lanasa: yes please
Arianne: Upon checking, we have two options for you. We can process a return and
refund. Product should be unworn and unwashed. We will be sending you a return
label and then the item will be inspected in our warehouse so we can get you a full
refund. We would like to replace it however it looks like this item is already out
of stock.
Arianne: The second option that we have for you is to keep the shoes and we will
take this feedback to our management team to make sure that this won't happen
again. And as a compensation, we can offer you a 10% promo code for your next
order. Which one works best for you?
Joecel Lanasa: wait
Joecel Lanasa: im thinking
Joecel Lanasa: let me think for 5 minutes
Arianne: No problem. Please take your time.
Joecel Lanasa: wait ha
Arianne: No worries, I am still here/
Joecel Lanasa: 5 minutes
Arianne: Sure.
Joecel Lanasa: wait 3 mins
Arianne: No worries, I'll be waiting.
Joecel Lanasa: can you double check it if you have still stock even if its not size
9.5
Joecel Lanasa: size 10 good
Arianne: Sure! Please allow me a minute to check our inventories.
Joecel Lanasa: pls
Arianne: Thank you for waiting. I was able to check our inventories and I'm afraid
that this pair is a limited edition kicks and this is already sold out for all
sizes. No worries, I will be taking this feedback to our management team and we
will try our best to release more stocks for this shoes very soon.
Joecel Lanasa: so ad
Joecel Lanasa: sad
Arianne: We will make sure to take this feedback to our management team so we can
have it back in stock real soon. As of the moment, there is no specific date when
we will have it back in stock. You can keep on checking our website, so you can
reorder immediately once we have it back in stock. As of the moment, would you like
to proceed with the return/refund?
Joecel Lanasa: can i changed for another jordan 1 low
Joecel Lanasa: for example
Arianne: That is a great option however we can only process a replacement for the
same item if the item from the original order is still available. I'm afraid that
in this case, the only option that we have is to get you a refund or get you a 10%
discount on your next order so can still keep the shoes with you.
Arianne: Which one works for you?
Joecel Lanasa: okay can you give me more higher discount for compensation of the
damaged jordan
Arianne: Sure. The maximum discount that we can provide is 15%. Is that okay with
you?
Joecel Lanasa: okay 15%
Joecel Lanasa: sure
Arianne: Thank you for your kind understanding. I have successfully sent you the
15% discount and you will receive it on your email within a few minutes.
Arianne: Aside from this, I just wanna make sure, will there be anything else I
can assist you with today?
Joecel Lanasa: nothing only that is my problem
Joecel Lanasa: the air jordan wing stitching is my problem
Arianne: I understand. Would you like to still return the shoes and reorder it once
we have it back in stock?
Joecel Lanasa: if i reorder I will buy again?
Joecel Lanasa: or replacement only
Joecel Lanasa: i will pay money again? js that you are trying to say
Arianne: That is correct. For the security of your personal information we are
unable to create an order for you. You will have to place a new order once the item
is back in stock. And for sure, you will have your money back from this order by
the time that we have this Air Jordan back in stock.
Arianne: Shall we proceed with the return?
Joecel Lanasa: uhmm wait
Joecel Lanasa: let me think again
Arianne: No worries, if you are decided to return it, the return button is
available on our Nike app under the order history.
Arianne: You will just have to click on that button and our system will send you a
return label that you can attach on the box and you can just drop it off to the
nearest LBC branch.
Joecel Lanasa: oh okay how many days
Joecel Lanasa: to return an item
Arianne: Since our warehouse is located internationally, the return will arrive on
our warehouse within 7-10 business days and then once we received the item back to
our warehouse, we have 4 business days to process the refund and it will be
reflected on your original payment method within 10 business days.
Arianne: Are we good with this?
Joecel Lanasa: nah
Joecel Lanasa: i will just keep it
Arianne: I understand how you love this pair. No worries, your feedback has been
forwarded to our management team to make sure that this won't happen again.
Arianne: Anything else I can help you with today?
Joecel Lanasa: None
Joecel Lanasa: thank you for your time ariannme
Arianne: All for you, Joecel! I’m glad that I was able to assist you today. Have a
great day and stay safe! :)