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Summer Intern Report - Vaishnavi Final 2
Summer Intern Report - Vaishnavi Final 2
Summer Intern Report - Vaishnavi Final 2
At
By
Vaishnavi Tandon
JL21PG184
This is to certify that the Summer Project Study Report, titled Talent
Acquisition & HR Audit submitted by Ms. Vaishnavi Tandon as partial
fulfilment of the requirements for the two-year PGDM (2021-2023) is a
bonafide work carried out by the student at our Institute.
This Summer Project Study is her original work and has not been submitted to
any other University/Institute.
I further declare that to the best of my knowledge the project does not contain
any part of any work which has been submitted for any other project either in
this institute or in any other without proper citation.
Place:
Thank you,
Vaishnavi Tandon.
Executive Summary
This project revolves around the talent acquisition and HR audit part in
Shoppers Stop, aundh store, pune. I have been a summer intern In HR Domain
from 16th may to 31st July 2022. This project talks about the how talent
acquisition takes place in Shoppers Stop Pune. By using Naukri Portals and
other mediums. It also talks about the employee engagement activities which
take place every Saturday for the enjoyment of the employees.
Further, HR Audit is also mentioned in this project which is a very crucial and
important part of Human Resources Department.
It also talks about the onboarding activities and joining formalities done and
completed in shoppers stop aundh store pune.
TOPIC PAGE NO
Problem Statement 4
Rationale 4
Methodology 4
Scope 4
Limitations 4
Swot 8-9
Pestle 10-12
Clients 13
Products 14
Competition 15
Organization structure & 16-18
Functions
Methodology
1. Naukri Portals
2. Employee References
1. The period of the study was too short, hence might not be that
accurate.
2. We might not get candidates as and when required.
3. The study was carried out for a short of period, hence it is precise.
DETAILS OF THE ORGANIZATION
All businesses that offer products and services to consumers are in the retail
sector. Various retail sales and store types can be found all throughout the
world, including grocery, convenience, discount, independent, department, DIY,
electrical, and specialty shops. The retail sector expands consistently year over
year and employs a sizable workforce globally, especially with the rise in
popularity of online shopping.
This fast-paced industry's competitiveness has become more apparent in recent
years. Retail establishments have been forced to revaluate their established
procedures and strategies that have governed the industry for years for 2022.
The management and supply chain ideas that have changed on a worldwide
scale for many well-known businesses only serves to highlight how crucial
retail sales are to the economy.A retailer is a person or establishment
fromwhom you buy products. Typically, retailers don't produce their own
goods. They buy products from a producer
SHOPPERS STOP LTD
Shoppers stop is a retail store which offers a collection of exclusive brands both
national and international. It also has international tie ups such as Mac,
Clinique, Bobbi brown etc. It is the first store to launch its inhouse brands
namely-
Altlife
Life
Kashish
Arcelia
Bandeya
Haute Curry
Stop
Insense
Karrot
It is the first retail store to launch its loyalty programmes that is First Citizen
Membership and Black Card Membership. It is the first retail store to start
hiring MBA’S. Shoppers stop ltd also has a home stop brand which has all day-
to-day items for households. Be it furniture or beddings. It has a online delivery
application as well from where customers can get order online at their door step.
It also gives its customers endless aisle service. Endless Aisle means suppose a
customer enters the store and couldn’t find his size in the product he likes than
what the associate on the floor can do is order online for him if the size is
available and ask for a delivery option whether store pick up or doorstep
delivery. Shoppers stop also has separate personal shopper lounge for all the
black card customers. These customers are being attended by personal shoppers
in that very lounge. They don’t have to stand in long ques for billing, their
parking is redeemed, and they get a PS who assists them in all their shopping.
SWOT ANALYSIS
Political Factors- Shoppers Stop has locations across the nation. The
government's regulations and rules have an impact on a country's
business activities. If these issues are not resolved, the company can be
subject to severe fines or lose its ability to function effectively. Therefore,
political and macroeconomic considerations are crucial to a company's
ability to survive. Trade restrictions and taxes imposed on Shoppers
Stop's various brand-name products could have an impact on the
business's profitability. A nation's political stability helps the business
operate well without experiencing political unrest. Government regulation
of prices can occasionally have a significant impact on a firm and shifting
policies may also result in shifting political conditions, which may also
influence a company. Therefore, thorough examination of the political
environment variables must be performed on a regular basis for a nation
to thrive and grow effectively.
Unit VM- This person is responsible to design the windows and to ensure
that overall visuals of the store Basically, he decides that how the store
will look like. This person decides the display of the merchandise.
Tasks to be Performed-
Talent Acquisition- Recruitment of customer care associates and
personal shoppers. Searching for relevant profiles on Naukri portals and
approaching them.
Onboarding and Induction- Know your store activity & Shoppers stop
presentation. Filling of personal details on adrenalin.
Fnf – Full and Final Settlement for those who have left the organization.
Issuing of ID cards
5. Pan Card
6. Marksheets
7. Vaccination Certificate
8. Talocity Report
Employee Engagement-
In any organization engaging employee activities are a must so that
employees can be as productive as they can. Keeping this in mind
shoppers stop has a policy of having employee engagement activities
every Saturday with first and shift employees.
Through this study I got to know about the employee attrition in shoppers stop.
Employee attrition can be because of the following reason-
Retirement
Transfers
Health Issues
Resignations
Terminations
Salary Issues
a) What I found in shoppers stop was that the attrition rate was high.
b) This was mainly because of the low salary and long working hours.
c) The employee attrition rate of customer care associates and fashion
consultants was more as compared to managerial level.
INTERPRETATION OF OUTCOMES
Recommendations
Shoppers stop should ltd should have one to one interaction with their
low-level employees, should listen to them so that they are at least
satisfied and happy thinking that their seniors are with them.
They should also investigate the matter of long working hours, as in retail
it is most of the standing job.
They can plan picnics once in three months for the employees.
Health check-ups (free) can be organized for the employees.
They should try to increase their budget a bit so that employee attrition
rate goes down.
Now a customer care associate gets 3 breaks in a day. So the time of tea
break can be increased.
Learnings from the project
Recruitment - Searching profiles through Naukri portal & approaching
candidates with relevant profiles. ▪ Scheduling interview on teams with the
interested and suitable candidates. ▪ Recruitment through employee references. ▪
Joining formalities - Raising Zwayam, Talocity test, Documentation Check, and
filling of joining form. ▪ Orientation and Induction - know your store activity &
Shoppers stop presentation. ▪ Onboarding and filling of personal details on
adrenalin. ▪ Handling employee grievances and issues. ▪ HR Documentation. ▪
Arranging employee engagement activities and weekly meetings with unit head.
▪ Arrangement of RNR activity. ▪ Issuing of warning letters and internship
completion certificate.
I got to know a wholesome knowledge about human resources and its activities.
Moreover, a more comprehensive look about what a HR generalists’ role is.
What are the skills a HR should possess and how he/he should carry
himself/herself.
Limitations of the project
Time Constraints
Could not widen the study
The project was limited to a single store of shoppers stop.
Could not interact with more people.
WWW.SHOPPERSSTOP.COM
WWW.MBASKOOL.COM
WWW.SLIDESHARE.COM
WWW.COURSEHERO.COM