Loubna

Sadik
I am a motivated person who is able to work under pressure in a busy
environment to produce high level of work. I do have an outstanding
communication skills within multinational environments and ability to deal with
+97439906571
different kind of people with all of my job experiences. Besides I also learnt how
to maintain an excellent team work between the colleagues and clients in order
Loubnasadik62@gmail.com
to provide my best customer service and achieve the target

Qatar,Al wakrah , Al wukair

EXPERIENCE
CUSTOMER SERVICE
SKILLS Qatar Airways duty free

2022 - Present
Back office providing assistance for passengers who are checking-
Communication in, making reservations, rebooking a flight, and

Problem solving checking in baggage.

Handling customer complaints, providing appropriate
Team working
solutions and alternatives within the time limits
Multitasking
Customer service CUSTOMER SERVICE
Leadership Fifa World Cup 2022
Analytical ability 2022

Ensuring high levels of customer satisfaction

Maintaining store quality and marchandise display
EDUCATION Manage point-of-sale processes
Processing customer payments at the checkout point
SCIENTIFIC BACCALAUREATE
DEGREE BANKER
Al mansour dahbi high school Attiijari wafabanque
2018 - 2019 06/2022-08/2022
BACHELOR IN ECONOMIC SCIENCES customer reception
daily management and monitoring of client portfolio accounts
AND MANAGEMENT
logging;
Hassan II university of Economic and social
contacting customers in the event of a dispute or problem
legal sciences
providing customers with information about news that may be of
2019- 2022 interest to them;

ACCOUNTING ASSISTANT
LANGUAGE
Different companies *
2019-2022
English Reconcile invoices and identify discrepancies

French Create and update expense reports

Process reimbursement forms
Arabic Prepare bank deposits
Enter financial transactions into internal databases
Check spreadsheets for accuracy
Maintain digital and physical financial records
Issue invoices to customers and external partners, as needed
Review and file payroll documents
Participate in quarterly and annual audits