CTQ tree

CTQ trees (critical-to-quality trees) are the key measurable characteristics of a product or process whose
performance standards or specification limits must be met in order to satisfy the customer. They align
improvement or design efforts with customer requirements.

CTQs are used to decompose broad customer requirements into more easily quantified elements. CTQ trees
are often used as part of Six Sigma methodology to help prioritize such requirements.

CTQs represent the product or service characteristics as defined by the customer/user. Customers may be
surveyed to elicit quality, service and performance data. They may include upper and lower specification
limits or any other factors. A CTQ must be an actionable, quantitative business specification.

CTQs reflect the expressed needs of the customer. The CTQ practitioner converts them to measurable terms
using tools such as DFMEA. Services and products are typically not monolithic. They must be
decomposed into constituent elements (tasks in the cases of services).

See also
Business process
Design for Six Sigma
Total quality management
Total productive maintenance

External links
Six Sigma CTQ (https://www.mindcypress.com/what-is-ctq-in-six-sigma/)

References
Rath & Strong Management Consultants, Six Sigma Pocket Guide, p. 18. ISBN 0-9705079-
0-9
George, Michael L., Lean Six Sigma, p. 111. ISBN 0-07-138521-5

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