Professional Documents
Culture Documents
Business Plan - Bichoffee
Business Plan - Bichoffee
Business Plan - Bichoffee
By:
Angel D. Hijosa
Harry A. Astrolabio
Keisha D. Danao
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I. INTRODUCTORY PAGE
Bichoffee is located at 098 Maysan Road, Valenzuela City, 1442, Metro Manila
1. Astrolabio, Harry A. (Blk. 10 Lot 16, Dekada Vill, Bagbaguin, Valenzuela City)
2. Canastra, Beatrice Anthea M. (32 F. Lazaro St. Rubyville Subd, Canumay West,
Valenzuela City)
4. Del Mundo, Carl Exeviel D. (158 C. Cabral St. Maysan Valenzuela City)
Caloocan)
6. Hijosa, Angel D. (Lot 10 Block 23, Copenhagen St. Ciudad Grande Phase II, Lawa,
Meyycauayan, Bulacan)
7. Rodriguez, Iann Patrick DC. (11 N. De Galicia St. Maysan, Valenzuela City)
business and is managed by the owners having an equal right and authority to make decisions
and is responsible for all profits and liabilities the company might face. Bichoffee is located at
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098 Maysan Road, Valenzuela City, 1442, Metro Manila. Commonly seen in this location are
beverages such as coffee, tea, and milk tea. Therefore, bichoffee targeted this location to put
something new where there are no similar products being offered, implying that there are little to
no competitors, and to provide a better option for their snack and completely satisfy their
cravings. The aim of Bichoffee is to establish a business that will offer products that aree
affordable and easy to consume and it's also perfect for the people who love sweets that will
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Bichoffee is a microbusiness that will have a physical store. It is also a snack and on-the-
go food shop owned by seven individuals in the form of a partnership. Bichoffee serves original
specialty known as Bicho-bicho. It is also served with a refreshing drink of the customer's
Bichoffee is a food business on 098 Maysan Road in Valenzuela City. Bichoffee's target
market is in the Maysan area because the company is based there. The business has little or no
competitors in the area. Despite the fact that the company offers a product that is still new to the
market for some, Bichoffee is certain that the firm will be distinguished by its product's
distinctive features and price. Bichoffee wants people to learn more about diverse Filipino
delicacies, particularly bicho-bicho, which is why the business sells the product for people to
The major purpose of the business is to share and be loved by their clients, which will
decide their pleasure with the company's service or product. It is also great for people who adore
sweets because it will satisfy their wants and cravings by making work simpler, faster, and more
collaborative.
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A. Political
The Ease of Doing Business and Efficient Government Service Delivery Act of 2018,
also known as Republic Act No. 11032, is a landmark law that aims to improve the ease of doing
business in the Philippines. The law seeks to streamline government processes and reduce red
tape by simplifying the requirements and procedures for businesses to obtain permits and
licenses, register their businesses, and comply with other government regulations. It also
provides for the establishment of a one-stop shop, where businesses can transact with different
government agencies in one place. The law is significant because it signals the Philippine
investments.
This law could benefit Bichoffee by making it easier for the business to navigate the
government bureaucracy and conduct transactions with government agencies. By reducing the
time and costs involved in obtaining permits and licenses, Bichoffee can focus more on its core
business activities, such as improving its products and services, and expanding its customer base.
The law also promotes transparency and accountability in government processes, which can
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B. Economic
development program that aims to accelerate economic growth and create jobs in the country.
The program involves the construction of major infrastructure projects, such as airports, seaports,
highways, and railways, that are expected to improve connectivity, reduce transportation costs,
and promote economic activity in different parts of the country. The program is a priority of the
current administration, which aims to spend around Php 8 to 9 trillion from 2017 to 2022 on
infrastructure projects.
The Build, Build, Build program could benefit Bichoffee by improving the country's
infrastructure, which could result in easier access for customers to Bichoffee's location. With
better roads, airports, and other transportation facilities, customers can travel more easily and
conveniently to Bichoffee's shop. This could increase the business's foot traffic and revenue.
Additionally, the program could create more job opportunities, which could lead to higher
C. Social
According to a study by JLL Philippines, the food and beverage industry is expected to
continue growing in the country, with a projected market size of Php 1.7 trillion by 2023. The
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rise of remote work and flexible schedules also creates opportunities for coffee shops like
Bichoffee to become go-to places for people who want to work outside of their homes. The
growing middle class in the Philippines could translate to more customers for Bichoffee as
people in this segment tend to have more disposable income and are willing to spend on food and
beverages. Bichoffee can take advantage of these social trends by improving its products and
services to cater to the changing needs and preferences of its customers. For instance, it could
offer healthier and more diverse food options, provide free Wi-Fi and charging stations for
customers, and organize events and promotions to attract more foot traffic. Bichoffee could also
leverage social media and other digital platforms to reach more customers and build brand
awareness.
D. Technology
operations and enhancing the customer experience. To start with, the business could establish an
online presence through social media platforms and a website, where customers can view the
menu and place orders online. This can also help Bichoffee reach a wider customer base.
In addition, the business could leverage technology to manage its inventory efficiently.
By using inventory management software, Bichoffee can easily track its supplies and avoid
stockouts. This can help the business save time and reduce the risk of losing customers due to
unavailable products. Moreover, Bichoffee could use a point-of-sale (POS) system to make
transactions more efficient and accurate. This system can help in managing sales, inventory, and
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customer data in real-time. By using a POS system, Bichoffee can speed up its payment process
Furthermore, with the rise of cashless transactions, Bichoffee could offer electronic
payment options like Gcash and Maya to make transactions more convenient for customers. This
can also help reduce the risk of theft and increase the security of transactions. Additionally,
Bichoffee could use digital marketing tools such as email marketing, SMS marketing, and social
E. Legal
The legal environment is an essential aspect that Bichoffee needs to consider in its
requirements and regulations set by the government. Compliance with these laws and regulations
is crucial to avoid legal issues and penalties that may harm the business's reputation and financial
stability.
One critical legal requirement that Bichoffee needs to comply with is tax laws. The
Philippine tax system is regulated by the Bureau of Internal Revenue (BIR), and businesses are
required to register with the agency and pay their taxes on time. Failure to comply with tax laws
may result in penalties and legal issues that can harm the business's financial stability. Therefore,
it is imperative for Bichoffee to prioritize its tax obligations and ensure that all tax-related
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Furthermore, Bichoffee needs to ensure the safety and health of its employees by
complying with the Occupational Safety and Health Standards (OSHS) law. The OSHS law aims
to protect workers' rights to a safe and healthy working environment, and compliance with this
law
can help Bichoffee reduce the risk of workplace accidents and promote the well-being of its
employees. Failure to comply with OSHS regulations may result in legal issues and penalties that
can harm the business's reputation and financial stability. Therefore, it is crucial for Bichoffee to
prioritize employee safety and health by complying with the OSHS law and implementing
F. Environmental
especially in Valenzuela City, which is known for its high production of plastic waste. By
customers and contribute to the sustainable development of the city. To start with, the business
could source its ingredients from local suppliers and farmers, reducing the need for
transportation and thereby, the carbon footprint associated with the business.
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In addition, the business could use energy-efficient appliances to reduce energy
consumption and lower its operating costs. By using LED lights and energy-efficient
refrigerators, Bichoffee can reduce its energy consumption and operating costs, which can help
the business become more financially sustainable in the long run. The business could also
promote waste reduction by implementing a recycling program for its paper and plastic products.
This can help reduce the amount of waste generated by the business and contribute to a cleaner
environment,
especially in Valenzuela, which is also known as the "plastic city" due to the large amount of
products, such as biodegradable cups and straws, to further reduce its impact on the environment.
By doing so, Bichoffee can align itself with the city's goal of reducing plastic waste and
contribute to a more sustainable future. In doing so, the business can attract more customers who
are environmentally conscious and position itself as a responsible corporate citizen in Valenzuela
City.
In terms of supply, the quantity of Bicho-bicho and refreshing drinks available will
depend on the production capacity and resources of Bichoffee, including the availability of
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ingredients, equipment, and labor. Bichoffee may also consider the price of their inputs such as
flour, sugar, and flavorings, and the availability of these inputs in the market when deciding how
much to produce. Additionally, the price of Bicho-bicho and refreshing drinks may also affect
the supply, as higher prices may incentivize Bichoffee to produce more to increase profits.
Regarding demand, several factors may influence the demand for Bicho-bicho and
refreshing drinks. Consumers who enjoy the taste of Bicho-bicho and refreshing drinks are more
likely to demand them, while those who do not may opt for other food and beverage options. The
price of Bicho-bicho and refreshing drinks may also impact demand, as higher prices may
discourage some consumers from purchasing them. Availability may also affect demand, as
consumers may be less likely to demand Bicho-bicho and refreshing drinks if they are not readily
In summary, the supply and demand for Bicho-bicho and refreshing drinks will depend
on various factors, including production capacity, resources, taste, price, and availability. For
Bichoffee to maintain a successful business, it must balance its production capacity with the
demand for its products, ensuring that its customers are satisfied with the quality and price of its
offerings.
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COMPETITORS ANALYSIS
The researchers were able to recognize the business's indirect and direct competitors.
Coffee Us Cafe and Goldilocks are the business's indirect competitors. While Happy Haus Donuts
and LMR Bake Shop are the direct competitors of the business.
The company intends to market itself as a business that will cater to the excess of the
competitors after the researchers analyze the menu, pricing, and strategies of both the direct and
indirect competitors.
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Mission:
Our mission is to establish a business that will offer products that are affordable and easy
to consume. It is also ideal for people who enjoy sweets since it will ensure the satisfaction of
their needs and cravings through working simpler, faster, and more collaboratively.
Vision:
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Our vision is to increase the recognition of our product, make it popular among Filipinos,
and make Bichoffee the place of choice through quality in product and service
Core Values:
Customer Service: We value our customers, and we pay attention to every single detail
that our consumers require. When our consumers require assistance, we strive to be
Quality: Our greatest source of pride is the high quality of our products. We succeed by
creating better products that constantly meet the expectations and cravings of our
customers.
Teamwork: We respect each colleague's skill, personality, and contribution, and we work
in support of one another while having fun doing our work and readily exchanging best
The Bichoffee is located at #098 Maysan Rd, Valenzuela City, 1440 Metro Manila. This
location was chosen because the majority of our intended customers are teenagers and young
adults who are mostly students and workers in Maysan Elementary School, Maysan High
School, and the Pamantasan ng Lungsod ng Valenzuela. Beverages such as coffee, tea, and milk
tea are also common in this locale. So we target the area to put something new where there are
only a few similar products available, meaning that there are few competitors, and to provide a
better option for their snack and completely satisfy their cravings. The location serves as a
business asset because the more people there are, the more potential customers the business can
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get. The Bichoffee chose a food-related business with a target market of everyone, which means
that the business or the goods being sold are obtainable to everyone.
Bichoffee’s business owners are Canastra, Danao, Frencillo, Rodriguez, Hijosa, Del
Mundo and Astrolabio. They are all diligently working to build a successful business that will
satisfy its customers. Starting with Beatrice Anthea Canastra is creative that she provides a
resourceful idea in preparing the products. She's the one who’s managing the operation of the
business. While, Keisha D. Danao has also a idealistic and a good financer. She assists the
manager and has responsibility for the charge of finance and customer service. Then, Ma.
Dorothy Frencillo, has cooking abilities inspire her to pursue the idea of a small business. She is
in responsible for the kitchen, where she is the cook. Further, Iann Patrick Rodriguez is
resourceful with materials in his business venture. He is in charge of the company's computer
operations. Moreover, Angel D. Hijosa is energetic, which adds to the positive vibes throughout
the firm. She is the one in charge of client service. Then, Carl Exeviel Del Mundo, the one who
serves for the customers and responsible for the operation. Lastly, Harry Astrolabio is in charge
Bichoffee is a snack and on-the-go meal shop owned by seven people in the form of a
partnership. Bichoffee offers the original and flavored bicho-bicho, as well as the bicho-bicho-
paired drink. The company is located in Maysan Valenzuela City, and the risk is relatively
neutral because the location has benefits in terms of attracting customers. The business’s primary
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goal is to share and be loved by their customers, which will determine their satisfaction with the
Coffee Bicho is a Filipino delicacy called Bicho-bicho. This is made by shaping yeasted
wheat dough or glutinous rice flour dough into twisted ropes, then coating it with sugar. It is also
served with a refreshing drink of the customer choice, either chocolate drink or iced coffee.
V. PRODUCTION PLAN
D. Manufacturing Process
Bichoffee's manufacturing process begins with the preparation of the dough, which is
made using either wheat flour or glutinous rice flour. The dough is then shaped into twisted
ropes and deep-fried until golden brown. After frying, the bicho-bicho is coated with sugar to
If the customer chooses to add toppings, such as chocolate syrup, choco-caramel syrup,
cheese, or strawberry jam, the staff adds them to the bicho-bicho accordingly. These toppings are
carefully selected to complement the flavor of the bicho-bicho, providing customers with a
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In addition to the bicho-bicho, Bichoffee also offers paired drinks, which are prepared
according to the customer's choice. For those who prefer a chocolatey taste, iced chocolate drink
is offered. The staff blends high-quality cocoa powder, milk, and sweeteners to create a rich and
indulgent beverage. For those who prefer a more refreshing option, iced coffee is available. The
staff prepares the coffee using high-quality beans, brewing it to perfection before adding ice and
sweeteners.
E. Physical Plant
Figure 1. Kitchen
Bichoffee's physical plant is located in Maysan, Valenzuela City. The store has a floor area of
approximately 50 square meters, with a front area for customers to order that has a small seating area for
customers who want to enjoy their snacks on site and a back area for the preparation and production of
the bicho-bicho and paired drinks. The kitchen is an essential component of every food service business,
and its design and management may considerably influence food quality, business efficiency, and
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consumer satisfaction. The kitchen is where food is produced, cooked, and plated before it is given to
customers. Many important tasks related to food safety and sanitation are also performed in the kitchen,
such as cleaning and sanitizing equipment, properly storing and handling ingredients, and ensuring that
The machinery and equipment needed for the manufacturing process include a deep fryer, a
dough mixer, a sugar-coating machine, a blender, and a coffee maker. The deep fryer is used to
fry the twisted ropes of dough until golden brown. The dough mixer is used to mix and knead the
dough before shaping it into twisted ropes. The sugar-coating machine is used to evenly coat the
bicho-bicho with sugar. The blender is used to mix the ingredients for the paired drinks, and the
coffee maker is used to brew coffee for the iced coffee option.
G. Production Costs
The production costs for Bichoffee include the cost of raw materials, labor, utilities, and rent.
The raw materials and ingredients for the bicho-bicho and paired drinks are sourced at
reasonable prices from the local market and Manila-based suppliers. The labor costs include
wages and benefits for the seven partners who own and operate the business, as well as future
additional employees. The utilities include electricity, water, and gas used in the production
process. Finally, the rent for the physical plant is also included in the production costs.
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Bichoffee's future capital equipment needs include upgrading their existing machinery and
equipment to increase production capacity and efficiency. As the business grows, they may need
to invest in larger, more advanced equipment to meet demand while maintaining the high quality
of their products. They may also need to expand their physical plant to accommodate more
SCHEDULE OF BICHOFFEE
WEEKDAYS WEEKENDS
PREPARATION TIME 9 AM – 10 AM 9 AM – 10 AM
OPERATION HOURS 10 AM – 7 PM 10 AM – 9 PM
Bichoffee has a seven-day workweek on its proposed schedule. The business will open at
10:00 A.M, employees must report to work at 9:00 in the morning to start getting ready the
supplies and tools needed to make Rainbow Bicho. On weekdays, the company will be open
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until 7 P.M., and on weekends, until 9 P.M. Prior to the end of their shifts at 8 P.M., and on
weekends, until 10 P.M., employees are required to clean the area and close up.
service. This commitment starts with the initial greeting of the customer as they enter the shop.
The staff greets customers warmly and provides them with a menu of the available products. The
team ensures that customers are well-informed of the different flavor combinations and drink
options available to them, answering any questions or concerns they may have. The team at
Bichoffee understands the importance of consistency in operations. They maintain strict quality
control measures to ensure that every product is of the same high standard. This includes
regularly monitoring the freshness and quality of ingredients, maintaining equipment, and
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At Bichoffee, the flow of goods and services starts with the purchasing of raw materials and
ingredients needed to make their products. Once the raw materials and ingredients are acquired,
they are stored in the store's inventory area. Bichoffee keeps a careful inventory of their raw
materials to ensure that they always have enough on hand to meet customer demand.
The production process begins with the preparation of the dough for the bicho-bicho and the
mixing of ingredients for the paired drinks. Once the products are finished, they are placed in the
store's inventory area for display and sale. Bichoffee keeps a careful inventory of their finished
products to ensure that they always have enough on hand to meet customer demand. They also
keep track of their sales to ensure that they are producing the right amount of product to meet
customer needs.
Bichoffee's inventory control procedures involve regular checks of their raw materials and
finished products to ensure that they are not overstocked or understocked. This helps to minimize
waste and ensure that products are always fresh and of high quality. In addition, Bichoffee
closely monitors their sales and adjusts their production accordingly to ensure that they are
Finally, Bichoffee's distribution process involves selling their products to customers in the
store. Customers can place their orders at the front counter and receive their bicho-bicho and
paired drinks immediately. The company implemented an online ordering and delivery service in
addition to their in-store sales. Customers can order their bicho-bicho and paired drinks through
the Bichoffee website or mobile app and have their orders delivered to their doorstep. This
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additional distribution channel provides convenience to customers who prefer to order from the
Objectives:
To give more exposure to the Filipino delicacy (bicho-bicho) while providing it a new
To offer delicious snacks or sweets and to meet our customers' cravings for simple,
To establish a successful business which obtains high profit with low costs.
Market Segmentation:
Bichoffee's target market is primarily local residents in Valenzuela City and nearby areas
who enjoy sweet treats and are looking for an affordable yet delicious dessert. The business will
also target to people of all ages, genders, and preferences for snack foods and quick meals.
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Furthermore, individuals who want high-quality products that are also affordable and satisfy
their cravings.
A. Demographic
B. Geographic
Country: Philippines
Region: NCR
Density: Urban
C. Psychographic
D. Behaviographic
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Buying Behavior: Average Spending
Purchase reasoning: Satisfies what they crave and is convenient since it saves time.
Marketing Mix
A. Product:
Bichoffee offers a delicious Filipino delicacy called Bicho-Bicho, which is made from
deep-fried dough that is crispy on the outside and soft and fluffy on the inside.
It is served with a choice of three different syrups, including choco, choco caramel, and
strawberry, which are drizzled over the dessert to add an extra layer of sweetness and
flavor.
B. Pricing:
Bichoffee's pricing strategy is designed to make the product affordable for a broad range
The prices of the Bichoffee range from Php 40 to Php 60 for the combo which has 3
pieces of bicho-bicho and the chosen drink depending on the size and syrup choice.
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Bichoffee will offer discounts to customers who refer their friends or family and hold
special events and promotions during holidays and other special occasions.
C. Place:
Bichoffee is located at 098 Maysan Rd, Valenzuela City, 1440, Metro Manila.
The location is easily accessible to customers, and the store is designed to be comfortable
The business will also offer delivery services to customers within the area to expand its
D. Promotion:
Bichoffee's marketing strategy will focus on promoting the business through a mix of
Social Media: Use social media platforms like Facebook and Instagram to create a
business page and post photos of your Bicho-Bicho and drinks. You can also offer
Flyers and Brochures: Distribute flyers and brochures around the area to raise awareness
Referral Program: Offer a referral program where customers can refer friends and family
Loyalty Program: Offer a loyalty program where customers can earn points for their
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SWOT ANALYSIS
Product offered is The business is still Uses social media in There are many
affordable yet high new to the marketing the business. competitors in the
The owners are Not all people like to The location of the Prices of ingredients
skilled and eat sweet foods and business is where its and supplies are
workers. inflation.
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The business is Lack of tools and Has a good and effective Customers are
service. suggestions.
Has an eco-friendly
packaging.
Forms of Ownership
business and is managed by the owners having an equal right and authority to make decisions
and is responsible for all profits and liabilities the company might face. Bichoffee is located at
098 Maysan Road, Valenzuela City, 1442, Metro Manila. Therefore, Bichoffee targeted this
location to put something new where there are only a few similar products available, meaning
that there are few competitors, and to provide a better option for their snack and completely
satisfy their cravings. The aim of Bichoffee is to establish a business that will offer products that
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are affordable and easy to consume and it's also perfect for the people who love sweets that will
Business Owners
Experience
communication - Conducted
skills work
graduate
- Capable of work
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graduate Sales
overtime Entrepreneur
on time - Conducted
pressure Tygie
graduate
- Attention to - Conducted
detail work
graduate Kahilom
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on time work
- Is able to immersion at
multitask Shakey’s
- A high school
graduate
communication Entrepreneur
- Organizational - Conducted
skills work
- Is able to immersion at
multitask SLCV
graduate Department
communicate - Conducted
properly work
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groups Shakey’s
- A high school
graduate
Organizational Structure
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as well as guiding its overall business strategy. Their responsibilities include supervising
staff hiring and scheduling, as well as improving internal processes for increased
productivity. The qualifications for this position are being capable of problem-solving,
having excellent social skills, a high school graduate and having knowledge of business
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The Finance Manager is in charge of the company's financial activities. The financial
manager must determine how much money is required, how to best use the funds available, and
how to obtain the necessary financing. The qualifications for this position are a high school
graduate, financial reporting skills, formal accounting qualifications and ability to synthesize
company or organization. They develop and implement marketing strategies that promote the
company's products or services, increase brand awareness, and drive revenue growth. The
qualifications
for this position are excellent communication, leadership and analytical skills, strong strategic
thinking, having knowledge about digital marketing and a high school diploma.
The Cook is in charge of preparing the food on the menu and cooking it in the kitchen
according to business standards. The cook is also responsible for preparing ingredients for
cooking and maintaining a clean and orderly environment in the kitchen. The qualifications for
this position are a high school diploma, the ability to observe all sanitation procedures,
The Cashier is in charge of receiving the customer's order and payment as well as
assisting the customers. The cashier is in charge of receiving the customer's order and payment
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as well as assisting the customers. The requirements needed for this position are excellent
communication skills, customer service skills, a high school diploma, basic math skills, a
positive attitude, and the ability to handle transactions accurately and responsibly.
The Front staff plays a critical role in providing excellent customer service and ensuring
that customers and clients have a positive experience with the business. The requirements needed
for this position are strong communication, interpersonal, and organizational skills and a high
school graduate.
food service setting. They are the front-line staff who take orders, serve food and drinks, and
ensure that customers have an enjoyable dining experience. The requirements needed for this
position are strong customer service, physical stamina, attention to detail, multitasking skill,
knowledge of food and beverage service, professionalism; and a high school graduate.
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IX. FINANCIAL PLAN
Bichoffee
Sales Forecast (First Year)
Bichoffee
Income Statement
Jan Feb Mar April May June July Aug Sep Oct Nov Dec Totals
Sales 170,500 204,820 255,750 293,700 279,620 330,000 323,950 477,400 453,750 528,550 511,500 647,900 4,477,440
Less:Cost of goods sold 68,200 81,928 102,300 117,480 111,848 132,000 129,580 190,960 181,500 211,420 204,600 259,160 1,790,976
Gross Margin 102,300 122,892 153,450 176,220 167,772 198,000 194,370 286,440 272,250 317,130 306,900 388,740 2,686,464
Operating Expenses
Rent Expense 7,500 7,500 7,500 7,500 7,500 7,500 7,500 7,500 7,500 7,500 7,500 7,500 90,000
Utilities Expense 4,149 4,149 4,149 4,149 4,149 4,149 4,149 4,149 4,149 4,149 4,149 4,149 49,788
Sales Expense 17,000 17,000 17,000 17,000 17,000 17,000 17,000 17,000 17,000 17,000 17,000 17,000 204,000
Insurance 3,000 3,000 3,000 3,000 3,000 3,000 3,000 3,000 3,000 3,000 3,000 3,000 36,000
Depreciation 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 60,000
Total Operating Expenses 36,649 36,649 36,649 36,649 36,649 36,649 36,649 36,649 36,649 36,649 36,649 36,649 439,788
Net Profit (loss) 65,651 86,243 116,801 139,571 131,123 161,351 157,721 249,791 235,601 280,481 270,251 352,091 2,246,676
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40 | P a g e
SAINT LOUIS COLLEGE VALENZUELA
41 | P a g e
SAINT LOUIS COLLEGE VALENZUELA
42 | P a g e
SAINT LOUIS COLLEGE VALENZUELA
XI. TIMETABLE/MILESTONE
43 | P a g e
SAINT LOUIS COLLEGE VALENZUELA
44 | P a g e
SAINT LOUIS COLLEGE VALENZUELA
45 | P a g e
SAINT LOUIS COLLEGE VALENZUELA
46 | P a g e