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    01 QF CC 01 CSS

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    JBMMPL - QUALITY
    The document is a customer satisfaction survey form used to collect feedback from customers on 11 elements of a company's performance including product quality, packaging quality, response to complaints, delivery performance, and employee competence. Customers indicate their level of satisfaction for each element on a scale of highly satisfied to highly dissatisfied. The form also includes spaces for customers to provide comments on future expectations for new product development, process development, and expected future business with the company.

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    01 QF CC 01 CSS

    Uploaded by

    JBMMPL - QUALITY
    11 views1 page
    The document is a customer satisfaction survey form used to collect feedback from customers on 11 elements of a company's performance including product quality, packaging quality, response to complaints, delivery performance, and employee competence. Customers indicate their level of satisfaction for each element on a scale of highly satisfied to highly dissatisfied. The form also includes spaces for customers to provide comments on future expectations for new product development, process development, and expected future business with the company.

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    The document is a customer satisfaction survey form used to collect feedback from customers on 11 elements of a company's performance including product quality, packaging quality, response to complaints, delivery performance, and employee competence. Customers indicate their level of satisfaction for each element on a scale of highly satisfied to highly dissatisfied. The form also includes spaces for customers to provide comments on future expectations for new product development, process development, and expected future business with the company.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    11 views1 page

    01 QF CC 01 CSS

    Uploaded by

    JBMMPL - QUALITY
    The document is a customer satisfaction survey form used to collect feedback from customers on 11 elements of a company's performance including product quality, packaging quality, response to complaints, delivery performance, and employee competence. Customers indicate their level of satisfaction for each element on a scale of highly satisfied to highly dissatisfied. The form also includes spaces for customers to provide comments on future expectations for new product development, process development, and expected future business with the company.

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    © All Rights Reserved
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    of 1

    Doc.No.

    : QF/CC/01
    CUSTOMER SATISFACTION SURVEY
    Rev. No. / Dt : - 00 /01.07.20
    FORM
    Page 1 of 1

    PERIOD TO

    CUSTOMER NAME: SURVEY DATE:

    NAME OF REPRESENTATIVE AND DESIGNATION:

    TICK MARK THE APPROPRIATE OPTION: ( √ )

    ELEMENTS A B C D E

    1. Product Quality Highly satisfied Satisfied Partially Dissatisfied Highly


    satisfied Dissatisfied
    2. Packaging Quality Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    3. Timely response to customer complaint Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    4. Customer Complaint Effectiveness Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    5. Delivery Performance Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    6. Timely Response to enquiries Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    7. On Time Development Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    8. Efforts on Improvement Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    9. Logistics Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    10. Employee competence Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    11. Premium Freight Highly satisfied Satisfied Partially Dissatisfied Highly
    satisfied Dissatisfied
    Please state your future expectations from us for next year to

    1. New Product development :

    2. New Process development :

    3. Expected business you will award us :

    Customer’s Signature. JBMMPL rep’s Signature

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