STYLES OF LISTENING

MIND MAP
EMPATHIC &
OBJECTIVE
LISTENING

IMPORTANCE OF LISTENING PURPOSES OF LISTENING 1. Punctuate from Speaker’s Point of View

1. Job Advancement 1. Learning

2. Engage in Equal, Two-Way Conversations
2. Establish and 2. Relating 3. Seek to Understand Thoughts and Feelings

Listening
Communicate Power 3. Influencing 4. Avoid “Offensive Listening”
3. More Likely to Emerge as a 4. Playing 5. Strive to be Objective
Leader 5. Helping

Mind Map
4. Relationship Development

IMPLICATION OF LISTENING LISTENING BARRIERS NONJUDGMENTAL &

CRITICAL
1. Listening is a Collection 1. Physical/Mental
of Skills Distractions
2. All Five Stages Overlap 2. Biases and Prejudices 1. Keep Open Mind
3. Listening is Never 3. Lack of focus 2. Avoid Filtering or Oversimplifying
Perfect 4. Premature Judgment 3. Recognize Own Biases
4. Listening is Situational 4. Avoid Sharpening
MIND MAP 5. Recognize the Fallacies of Language
Most of the successful

CULTURE AND LISTENING

GENDER AND LISTENING

people I know are the

1. Language and Speech

1. Rapport and Report Talk

ones who do more 2. Nonverbal Behaviors 2. Listening Cues

LISTENING
listening than talking. 3. Feedback ACTIVE & INACTIVE
3. Amount and Purpose of
Listening
- Bernard Baruch
4. Differences Changing
Rapidly 1. Paraphrase Speaker’s Meaning
BY FAIQAH IZZATI 2. Express Understanding of Speaker’s
Feelings

3. Ask Questions

FUNCTION OF
UNIMPARED ROLE 1. RECEIVING ACSTIVE LISTENING

STAGES OF LISTENING

1. Helps Check for Understanding
1. Focus Attention on Speaker’s Verbal
1. Set up Comfortable Context and Avoid Interference and Nonverbal Cues 1. Receiving 2. Speaker Knows Listener Acknowledges
2. Speak at Adequate volume 2. Avoid Distractions 2. Understanding 3. Stimulates Speaker to Explore Thoughts
3. Phrase Ideas in Different ways 3. Focus on Speaker, Not What You’ll Say 3. Remembering and Feelings
4. Avoid Overlapping Speech Next 4. Evaluating
5. Ask for Additional Information 4. Avoid Interrupting 5. Responding
6. Don’t Avoid Common Terms

7. Use Non-Verbal Cues

IMPARED ROLE
2. UNDERSTANDING 3.REMEMBERING 4. EVALUATING 5. RESPONDING

1. Eliminate Background Noise

2. Move Close to Speaker 1. Avoid Assuming You Understand 1. Identify Central Ideas and Major 1. Resist Premature Evaluation 1. Express Support for Speaker
3. Ask for Adjustments 2. See Speaker’s Point of View Support 2. Distinguish Facts from Inferences 2. Own Your Responses
3. Ask Questions for Clarification 2. Summarize the Message 3. Identify Speaker’s Biases and/or 3. Resist Responding to Feelings and
4. Position Yourself for Best Reception
4. Paraphrase Speaker’s Ideas 3. Repeat Names and Key Concepts Prejudices Solving Problems
5. Ask for Additional Cues
4. Recognize Logical Fallacies