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    Balanced Scorecard

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    Bryant Castillo
    The document outlines a balanced scorecard with metrics for financial, customer, internal processes, and learning & growth categories. It includes the current performance and objectives for each category, as well as initiatives to meet targets, associated measures, budgets, and progress for initiatives.

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    Balanced Scorecard

    Uploaded by

    Bryant Castillo
    2 views116 pages
    The document outlines a balanced scorecard with metrics for financial, customer, internal processes, and learning & growth categories. It includes the current performance and objectives for each category, as well as initiatives to meet targets, associated measures, budgets, and progress for initiatives.

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    Balanced_Scorecard

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    The document outlines a balanced scorecard with metrics for financial, customer, internal processes, and learning & growth categories. It includes the current performance and objectives for each category, as well as initiatives to meet targets, associated measures, budgets, and progress for initiatives.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    2 views116 pages

    Balanced Scorecard

    Uploaded by

    Bryant Castillo
    The document outlines a balanced scorecard with metrics for financial, customer, internal processes, and learning & growth categories. It includes the current performance and objectives for each category, as well as initiatives to meet targets, associated measures, budgets, and progress for initiatives.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 116

    Balanced Scorecard

    Financial
    Name Owner Current Performance Objectives
    Increase Revenue $700,000 Detail objectives
    Minimise Debt $40,000 Detail objectives

    Customer
    Name Owner Current Performance Objectives
    Retain Customers 15% churn Detail objectives
    Satisfy Customer Needs 5.4 NPS Detail objectives

    Internal Processes
    Name Owner Current Performance Objectives
    Centralize IT 70% centralized Detail objectives
    Reduce Office waste 20% waste Detail objectives

    Learning & Growth


    Name Owner Current Performance Objectives
    Employee Training 1 session p/a Detail objectives
    Recruit Partners 1 employee Detail objectives
    Initiatives Target Measures Budget On Target
    Procurement measures $1M $ 1000 Yes
    Cut C-Suite bonuses $0 $ 1000 No
    2000

    Initiatives Target Measures Budget On Target


    Improve loyalty programme 5% churn % churn 400 Yes
    Improve customer wait times 7 NPS NPS survey results 400 Partially
    800

    Initiatives Target Measures Budget On Target


    Detail initiative 80% centralized IT data 9000 No
    Detail initiative 10% waste survey results 9000 Yes
    18000

    Initiatives Target Measures Budget On Target


    3 manager workshops 3 sessions p/a Sessions held 10000 Partially
    LinkedIn drive 4 hires 3 of recruits 400000 Yes
    410000
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