Claire: Hello, finance department

Female: Hello, ……..1…… Adrian Hopwood, please?

Claire: I’m …….3…….. in a meeting at the moment. …….2…….
Female: No I need to talk to Mr Hopwood, I think. ……9 …will he be out of
the meeting?
Claire: In about an hour. ……..4……...
Female: Okay, I’ll do that.
Claire: Or. ……..5……..
Female: Actually, would you mind? ……….6…….. Jennifer McAndrews
called and that I’m in the office all day if he could call me back.
Claire: Can …7…….., please?
Female: Yes, it’s 5556872.
Claire: 5556872.  Okay, ………….8…….. the message.
Female: Thanks very much for your help, bye!
Claire: Goodbye!
Session 1

Can I speak to  Could you tell him that I take your number

Can you call back later? I’ll make sure he gets

afraid he’s  Can I take a message?

Can I help? What time

Session 2

Michelle: Hello, you've reached the marketing department. …..1……

Male: Yes ……..2………, please?
Michelle: ……..3……….
Male: It’s Richard Davies here
Michelle: Certainly.  …4.…… and. …….5……….
Male: Thank you.
 

Please hold  can I speak to Rosalind Wilson

How can I help? Who’s calling please?

I’ll put you through

Session 1

“Good afternoon, Ladies and gentlemen, thank you very much for …1…….
along here today. I hope my …….2……isn’t going to take too long and that
you will find it interesting. The purpose of today’s ……3…… is to discuss
how we can ……4….. internal communications within our company.

Now let me begin by explaining that I’d like ……5….. about the business
case for better communication;

……6…., I want to cover different styles and methods; and finally I would
like to finish off by ……7……. about some of the basics we need to have in
place to deliver good quality, consistent communications across the
company.

I’d be very happy …..8…….you to ask questions at the end of the session
and I’m sure there’ll be plenty of time for us …..9…….some of ……
10…..that have been raised.”

Presentation (2) coming Improve to talk Secondly

Talking to invite to discuss. the points