SADIA BANU

Contact: +91 8374589565

Email: sadia.banu111@gmail.com

5 Years’ 8 months experience in Banking & Customer Service

Amazon Development Centre (05 Sep 2022 – Apr 2023)
First Abu Dhabi Bank (Apr 2014- Feb 2018)
Bank of America (July 2006- Sep 2007)

Forte

 Process development, implementation and improvements to build internal commitment

and external credibility.
 Able to handle multiple tasks at one time.
 An efficient organizer, excellent number crunching and presentation skills.
 Professional Experience in Export and Import and Retail Banking related products.
 Deals much in North American Treasury Operations.
 Six Sigma work Experience.

Professional Experience

Amazon Development Centre

Customer Service Associate (Sep- 2022- Apr 2023)

 Deal with Europe Based process which includes Germany, Austria, Belgium.
 Help customers with complaints and questions, give customers information about
 products and services, take orders and process returns for defective items.
 Processing returns by following company policies and procedures.
 Providing information about the status of an order or shipment, processing returns, and
 answering questions about shipping rates or methods.
 Receiving and processing orders for products or services from customers via phone,
 email, live chat, or other communications platforms
 Handling customer complaints regarding orders that were damaged, Not received and
 incorrect
 Meets or exceeds quality and productivity goal assigned by management.
 Demonstrate clear and polite written and oral communication.
 Escalates customer issues appropriately and correctly. Demonstrates timely, accurate
and professional customer service.
First Abu Dhabi Bank

Sales Support Officer.

Direct Sales Department (Apr 2014- Feb 2018)

Deal with different kind of products:

 Open Account.
 Personal Loan.
 Car Loan.
 Credit Card.

Role and Responsibilities

 Completion of daily assignments for business processing.

 Responsible for coaching/training of new hires or cross-training of internal candidates
from other departments who want a working knowledge of Business Banking Lending.
 Appraise credit risk in proposals for SME lending ensuring compliance with bank’s credit
policy and central bank guidelines.
 Making recommendations about procedural/policy/process flow changes and
product improvements. Was involved in various work groups for these issues and
involved working with Credit Policy Unit, Product Development and Operations unit.
 Coordinate between Sales Team and Credit to run the process smoothly.
 Checking Etihad Credit Bureau system, Central Bank system, and Rating system
to enhance credit decision making process.
 Abiding to ‘clean desk policy’ for successful initiation of business applications meeting
approved deadlines and business commitments ensuring smooth operations, with ‘zero’
errors / corrections.
 Update the unit daily trackers with accurate information.
 Regular tracking on case status and appropriate recording on daily trackers
ensuring business processing within agreed TATs.
 Assessing and analyzing business structure and recommending suggestions
for improvement.
 Gathering and performing business data analysis.
 Ensuring data integrity and controlling data quality.
 Creating test scripts with guidance of business team.
 Analyzing behavior of market and competitors.
 Assist line manager in completion of additional assignments allotted
from management.
 Updating customer records on the intellect system of the bank.
 Initiate credit card/personal loans/account opening application on Ultimus system.
 Manage the Personal Loans approval process.

Additional Responsibilities:

 Prepare monthly Incentives report for sales.

 Work with Supervisor/Manager to improve processes, identify/correct problems,
and Document revisions to procedure.
 Prepare MIS for Approved and Disbursed Loan.
 Updating Correction in Ultimus for additional documents if required from CPU
and Sales.
Bank of America

Process Associate

Wholesale Department (July 2006- Sep 2007)

Role and Responsibilities:

 Responsible for verifying the document and making payment to the customer.
 Maintaining the records as per work assigned in proper time.
 Making Comparison of Various Methods of Payment to the customer.
 Checking the document according to the Letter of Credit instructions.
 Making payment to the applicant if documents are complied with.
 Handling Import and Export Document examination for USA/UK/Middle East/Asia.
 Payments through SWIFT 202, 103.
 Professional Experience in Export and Import related products
 Handling 8 Asian branches and 2 US branches and EMEA.
 Deals in Global Trade Operations
 Very good at relevant Computer Operations and Applications
 Good at International Trade.
 Six Sigma work Experience.
 Ability to manage Corporate Clients.

ACHIEVEMENTS:

Achieved the set targets in all the three organizations consistently.

Achieved the set targets in all the products assigned for sales.
Awarded as the “Best Employee of the Month” for maintaining the customer service standards.

Computer/Communications skills
 Adobe Photoshop.
 MS Office.
 Web Programming.
 Tally

Educational Qualification

Bachelor of Commerce (B.Com) from Osmania University.

Certified Training Programs from Bank of America

 UCP 600 and ISBP

 UCP 500 and ISBP
 URR 725
 URC 522
 URGD 758
 INCOTERM 2000
 SWIFT
 Banking Domain
 Anti-Money Laundering
 Information Protection & Privacy
 Code of Ethics
 Six Sigma(achieving 99.997% accuracy in all we do)
 Advance Excel
 Conflict Management
 Lean
 Performing to Higher Standard
Other Products handle:

 LC Reimbursements
 Negotiation
 Confirmation
 SWIFT Payments (202, 103)
 Trade Financing
 Standby LC (Demand Guarantees)
 LC Issuance and amendment
 LC advising
 Open Account
 Documentary Collection

Personal Information

Availability : Immediate
Languages : English, Urdu, Arabic (Reading & Writing)
Date of Birth : 11 January, 1985
Marital Status : Married
Nationality : Indian
Languages Known : English, Urdu and Hindi (R & W) Arabic &
Telugu Strengths : Excellent Grasping Power, Ability to handle any
Kind of work with diligence & Quick Learner