1.

0 - Infrastructure and Design - 20%

1.1 Describe the key design elements of the following, pertaining to the Cisco
Collaboration architecture as described in the SRND/PA

https://www.cisco.com/c/en/us/td/docs/solutions/PA/overview/12x/clbpa12x.html

1.1.a Licensing (Smart, Flex)

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/212915-configure-cucm-smart-licensing-
direct.html
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/212883-cucm-smart-licensing-mediated-model.html
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/214381-smart-license-reservation-for-cucm-
versi.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/netmgmt.html#pgfId-1283759

1.1.b Sizing
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/
virtualization/cisco-collaboration-virtualization.html **
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/sizing.html#46680

1.1.c Bandwidth
Covered in QoS, Call Admission Control, and Dial Plan

1.1.d High availability

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-im-presence-service/200958-IM-and-Presence-Server-High-
Availability.html **
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/netstruc.html#pgfId-1304545

1.1.e Disaster recovery

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/
admin/cucm_b_administration-guide-1251/cucm_b_administration-guide-
1251_chapter_010011.html
I will be doing some videos which pertain to this topic.

1.1.f Dial plan

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/dialplan.html
I will be doing some videos which pertain to this topic.

1.1.g Security (certificates, SRTP, TLS)

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/security/12_5_1/
cucm_b_security-guide-1251/cucm_b_security-guide-1251_chapter_011101.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/security.html

https://community.cisco.com/t5/collaboration-voice-and-video/communications-
manager-security-by-default-and-itl-operation-and/ta-p/3129362

https://www.cisco.com/c/en/us/support/docs/content-networking/certificates/213295-
how-to-install-an-lsc-on-a-cisco-ip-phon.html
I will be doing some videos which pertain to this topic.
 1.1.h QoS
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/netstruc.html#pgfId-1044009
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/netstruc.html#pgfId-1168364
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/netstruc.html#pgfId-1355335
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/
collab12/netstruc.html#pgfId-1165070

1.2 Describe the purpose of Edge devices in the Cisco Collaboration architecture
such as Expressway and Cisco Unified Border Element
https://www.cisco.com/c/en/us/products/collateral/unified-communications/
expressway-series/datasheet-c78-737605.html?cachemode=refresh
https://www.cisco.com/c/en/us/products/collateral/unified-communications/
unified-border-element/data-sheet-c78-729692.html

1.3 Configure these network components to support Cisco Collaboration solutions

1.3.a DHCP
https://www.youtube.com/watch?v=PX-cAHjY60I&feature=youtu.be

1.3.b NTP
https://youtu.be/BnkhRZ68BAc?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac&t=779
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/215537-network-time-protocol-ntp-on-cucm.html

1.3.c CDP
https://en.wikipedia.org/wiki/Cisco_Discovery_Protocol
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/cdp/configuration/15-mt/
cdp-15-mt-book/nm-cdp-discover.html
https://youtu.be/kmXDs5w6B-U

1.3.d LLDP
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst2960/software/
release/12-2_37_ey/configuration/guide/scg/swlldp.html

1.3.e LDAP
https://youtu.be/irXU2zSU838
https://youtu.be/MGU0U06C0pM

1.3.f TFTP
https://www.youtube.com/watch?v=kmXDs5w6B-U

1.3.g Certificates
I will be doing some videos which pertain to this topic.

https://community.cisco.com/t5/collaboration-voice-and-video/communications-
manager-security-by-default-and-itl-operation-and/ta-p/3129362

https://www.cisco.com/c/en/us/support/docs/content-networking/certificates/213295-
how-to-install-an-lsc-on-a-cisco-ip-phon.html

1.4 Troubleshoot these network components in a Cisco Collaboration solution

1.4.a DNS (A/AAA, SRV, Reverse Pointer Record (PTR))

best to know how to explain DNS - link provided later
 1.4.b NTP
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/215537-network-time-protocol-ntp-on-cucm.html

1.4.c LDAP integration on Cisco Unified Communications Manager

https://youtu.be/irXU2zSU838?t=329
https://youtu.be/MGU0U06C0pM?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac&t=26

1.5 Explain these components to support Cisco Collaboration solutions

1.5.a SNMP
https://www.cisco.com/c/en/us/td/docs/optical/15000r/dwdm/configuration/
guide/b_snmp.html
https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/
setting_up_devices/PCA_12-1/
Setting_up_Devices_for_Cisco_Prime_Collaboration_Assurance.html

1.5.b DNS
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/
CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide/CJAB_BK_C606D8A9_00_cisco-
jabber-dns-configuration-guide_chapter_00.html

2.0 - Protocols, Codecs, and Endpoints - 20%

2.1 Troubleshoot these elements of a SIP conversation

2.1.a Call set up and tear down

https://www.youtube.com/playlist?list=PL0TL-g5HVlo2B9QT6wFgoXtwnCFN8nH-W

2.1.b SDP
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2B9QT6wFgoXtwnCFN8nH-W
https://www.youtube.com/watch?v=o0EKpldTn8k

2.1.c DTMF
https://youtu.be/eN-Og5HdIJk

2.2 Identify the appropriate collaboration codecs for a given scenario

https://www.youtube.com/playlist?list=PL0TL-g5HVlo2B9QT6wFgoXtwnCFN8nH-W
https://www.youtube.com/watch?v=MGU0U06C0pM&list=PL0TL-
g5HVlo2jxzF88ovld2f8n_Ztuaac&index=13
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/
cube-book/cube-codec-basic.html

2.3 Configure codec negotiations

https://www.youtube.com/watch?v=MGU0U06C0pM&feature=youtu.be
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/
cube-book/cube-codec-basic.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_proto/
configuration/xe-3s/cube-proto-xe-3s-book/voi-negt-aud-code.html

2.4 Deploy SIP endpoints

2.4.a Manual
https://youtu.be/PX-cAHjY60I

2.4.b Self provisioning

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/214228-configure-self-provisioning-feature-on-
c.html
 2.4.c Bulk Administration Tool (BAT)
https://www.cisco.com/c/en/us/support/docs/unified-communications/bulk-
administration-tool/200596-Bulk-Configure-Changes-with-Import-Expor.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/bat/12_5_1/
cucm_b_bulk-administration-guide-1251.html

2.5 Troubleshoot collaboration endpoints

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-callmanager/212143-General-Information-for-CUCM-IP-Phone-
Re.html
https://www.youtube.com/watch?v=kmXDs5w6B-U

3.0 - Cisco IOS XE Gateway and Media Resources - 15%

3.1 Configure these voice gateway elements

3.1.a DTMF

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-
book/dtmf-relay.html

3.1.b Voice translation rules and profiles

https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/
61083-voice-transla-rules.html
https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/
64020-number-voice-translation-profiles.html

3.1.c Codec preference list

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-
book/cube-codec-basic.html
https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_proto/
configuration/xe-3s/cube-proto-xe-3s-book/voi-negt-aud-code.html

3.1.d Dial peers

https://www.cisco.com/c/en/us/support/docs/voice/ip-telephony-voice-over-
ip-voip/211306-In-Depth-Explanation-of-Cisco-IOS-and-IO.html

3.2 Configure ISDN PRI/BRI

I will be doing a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac
For now, Kevin wallace has some great ones out already:
https://www.youtube.com/watch?v=TLCOxlcMbWo
https://www.youtube.com/watch?v=9SiW7ZCIt8s

3.3 Troubleshoot ISDN PRI/BRI

https://youtu.be/rNoqrehSRPA?list=PL0TL-g5HVlo2B9QT6wFgoXtwnCFN8nH-W&t=405
I will be doing another video which is more in depth

3.4 Configure and verify the MGCP

I will be doing a video on this
show ccm
mgcp-fallback

3.5 Identify the appropriate media resources for a given scenario (hardware and
software)
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2B9QT6wFgoXtwnCFN8nH-W
I will be doing a video about media resources as part of my CCNP/CCIE lab
playlist: https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac
where I discuss how to configure them and how to control there selection

4.0 - Call Control - 25%

4.1 Describe the Cisco Unified Communications Manager digit analysis process
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2B9QT6wFgoXtwnCFN8nH-W

4.2 Implement toll fraud prevention on Cisco Unified CM

OCG for CLACCM covers it well

4.3 Configure globalized call routing in Cisco Unified CM

4.3.a Route patterns (traditional and +E.164 format)

I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

4.3.b Translation patterns

I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

4.3.c Standard local route group

I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

4.3.d Transforms
I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

4.3.e SIP route patterns

I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

4.4 Describe Mobile and Remote Access (MRA)

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/
X12-5/exwy_b_mra-expressway-deployment-guide/exwy_b_mra-expressway-deployment-
guide_chapter_00.html
https://community.cisco.com/legacyfs/online/jabber-mra-call_flow-detailed.pdf

5.0 - QoS - 10%

5.1 Describe problems that can lead to poor voice and video quality

5.1.a Latency
https://en.wikipedia.org/wiki/Latency_%28engineering%29

5.1.b Jitter
https://en.wikipedia.org/wiki/Jitter
https://www.cisco.com/c/dam/en/us/support/web/mp3/Robotic.mp3

5.1.c Packet loss

https://en.wikipedia.org/wiki/Packet_loss
https://www.cisco.com/c/dam/en/us/support/web/mp3/Synthetic.mp3

5.1.d Bandwidth
https://en.wikipedia.org/wiki/Bandwidth_(computing)

5.2 Describe the QoS requirements for these application types (voice and video)
https://www.cisco.com/c/en/us/support/docs/quality-of-service-qos/qos-video/
212134-Video-Quality-of-Service-QOS-Tutorial.html
https://www.ciscopress.com/articles/article.asp?p=471096&seqNum=6

5.3 Describe the class models for providing QoS on a network

5.3.a 4/5 Class model

5.3.b 8 Class model
5.3.c QoS Baseline model (11 Class)

5.4 Describe the purpose and function of these DiffServ values as it pertains to
collaboration
https://en.wikipedia.org/wiki/Differentiated_services
https://www.cisco.com/c/dam/en/us/td/i/300001-400000/340001-350000/348001-
349000/348977.eps/_jcr_content/renditions/348977.jpg
https://www.cisco.com/c/dam/en/us/td/i/200001-300000/220001-230000/224001-
225000/224550.eps/_jcr_content/renditions/224550.jpg

5.4.a EF
5.4.b AF41
5.4.c AF42
5.4.d CS3
5.4.e CS4

5.5 Describe QoS trust boundaries and their significance in LAN-based

classification and marking
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9400/software/
release/16-6/configuration_guide/qos/b_166_qos_9400_cg/
b_166_qos_9400_cg_chapter_01.html#d2373e4779a1635

5.6 Describe and determine location-based CAC bandwidth requirements

https://youtu.be/MGU0U06C0pM
https://youtu.be/hUw4vc7wQBo

5.7 Configure and verify LLQ (class map, policy map, service policy)
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9400/software/
release/16-6/configuration_guide/qos/b_166_qos_9400_cg/
b_166_qos_9400_cg_chapter_01.html#concept_fsm_s1b_p1b

6.0 - Collaboration Applications - 10%

6.1 Configure Cisco Unity Connection mailbox and MWI

I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

6.2 Configure Cisco Unity Connection SIP integration options to call control
I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac

6.3 Describe Cisco Unity Connection call handlers

6.4 Describe Cisco Unified IM&P protocols and deployment

6.4.a XMPP
https://xmpp.org/about/

6.4.b High availability

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-
communications-manager-im-presence-service/200958-IM-and-Presence-Server-High-
Availability.html

6.5 Deploy Cisco Jabber on premises

I will do a video about this as part of my CCNP/CCIE lab playlist:
https://www.youtube.com/playlist?list=PL0TL-g5HVlo2jxzF88ovld2f8n_Ztuaac