Battery Replacement Guide

Isilon
NL400

Replace a battery
994-0052-01
REV F

May 2016

l Replacing a battery.................................................................................................... 2
l Gather logs................................................................................................................ 2
l Install the battery replacement...................................................................................2
l Verify healthy batteries.............................................................................................. 4
l Gather logs................................................................................................................ 4
l Returning a failed part to Isilon.................................................................................. 4
l Update the install database....................................................................................... 5
l Where to go for support..............................................................................................5
Battery Replacement Guide

Replacing a battery
You can replace a failed battery in the field.

Gather logs
Before you begin any maintenance on a cluster, gather cluster logs.
You must collect cluster logs before all maintenance procedures. Cluster logs provide
snapshots of the cluster, which you can review to make sure that maintenance is
successful.
Procedure
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Gather cluster logs by running the following command:
isi_gather_info

Install the battery replacement

Remove the failed battery and install the replacement battery.

Remove the failed battery

Remove the failed battery from the node.
Procedure
1. Locate the batteries on the back panel of the node.
The LED light on the failed battery is red. If the LED is not lit, remove the battery that
the system event reported as failed.

1 2

1. Battery 1 2. Battery 2

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 Replace a battery

2. To remove a battery assembly, lift up the locking tab at the bottom of the assembly.

1. Locking tab 2. Battery

3. Remove the battery assembly from the node, using the handle.

Install the new battery

After you remove the failed battery, install the new battery.

Note

If you are replacing both batteries, wait for Battery 1 to recharge before you replace
Battery 2. The LED light on the back of the battery assembly shows green when the
battery is fully charged.

Procedure
1. Insert the new battery into the battery assembly.

2. Re-attach the velcro to the new battery.

3. Insert the battery assembly into the empty battery bay.

The locking tab clicks and the LED light shows green when the battery assembly is in
place.

Install the new battery 3

Battery Replacement Guide

Verify healthy batteries

After performing a battery replacement on a node, confirm the health of both batteries.
Procedure
1. Using a serial cable, connect to the node you are going to worked on.
2. Confirm that both batteries are healthy. Depending on your version of OneFS, type one
of the following commands:
OneFS 8.0 or later

isi batterystatus view

Earlier than OneFS 8.0

isi batterystatus

The system returns output similar to the following:

battery 1 : Good (10)

battery 2 : Good (10)
Battery 1 health test shows that it passed as of Tue Aug 2
16:55:11 2016
Battery 1 health test will run again on Sat Oct 1 16:55:11 2016
Battery 2 health test shows that it passed as of Tue Aug 2
20:55:20 2016
Battery 2 health test will run again on Sat Oct 1 20:55:20 2016

Gather logs
After you complete maintenance on a cluster, gather cluster logs.
You must collect cluster logs after all maintenance. Cluster logs provide snapshots of the
cluster that you can review to make sure that maintenance is successful.
Procedure
1. Gather cluster logs by typing the command:
isi_gather_info

Returning a failed part to Isilon

Return the failed part to Isilon Technical Support.
Procedure
1. Contact Isilon Technical Support to notify them that you are returning a failed part.
2. Package the failed part in the packaging materials provided with the replacement
part.
3. Attach the return label that was included with the replacement part.

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 Replace a battery

4. For the RMA number, write the support case number provided by Isilon Technical
Support.
5. Ship the failed part to the address specified on the return label.

Update the install database

After all work is complete, update the install database.
Procedure
1. Browse to the EMC Product Registration and Install base Maintenance service portal,
at: http://emc.force.com/createPSCcase.
2. Select the Product Registration and Install Base Maintenance
option.
3. To open the form, select the IB Status Change option.
4. Complete the form with the applicable information.
5. To submit the form, click Submit.

Where to go for support

Contact EMC Isilon Technical Support for any questions about EMC Isilon products.

Online Support Live Chat

Create a Service Request

Telephone United States: 1-800-SVC-4EMC (800-782-4362)

Support Canada: 800-543-4782
Worldwide: +1-508-497-7901
For local phone numbers for a specific country, see EMC Customer
Support Centers.

Help with Online For questions specific to EMC Online Support registration or access,
Support email support@emc.com.

Isilon Info Hubs For the list of Isilon info hubs, see the Isilon Info Hubs page on the
EMC Isilon Community Network. Isilon info hubs organize Isilon
documentation, videos, blogs, and user-contributed content into
topic areas, making it easy to find content about subjects that
interest you.

Support for IsilonSD Edge

If you are running a free version of IsilonSD Edge, community support is available through
the EMC Isilon Community Network. However, if you have purchased one or more licenses
of IsilonSD Edge, you can contact EMC Isilon Technical Support for assistance, provided
you have a valid support contract for the product.

Update the install database 5

Battery Replacement Guide

Copyright © 2016 EMC Corporation. All rights reserved. Published in the USA.

Published May 2016

EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.

The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
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For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).

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