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THE INSTITUTE OF BANKERS, BANGLADESH (IBB)

93rd Banking Diploma Examinatio n, 2022
JAIBB
Organization & Management (OM)
Time--i hours
Full marks-l00
Pass marks_50
[N.8. Thefigures in the right margin indicatefull marks. Answer any/ive r"^rdfr#{,
'1. (a) What is organizational behavior? 4
(b) behavior?
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What are the factors influencing on organizational 10

(c) Highlight on the rule influence of technology in developing 6
quality of work-life of workers and employees.
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2. (a) Define management and explain its nature. 8

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(b) Discuss the barriers of management development in Bangladesh. 6

(c) State the process of MBO. 6
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J. (a) "Management is based on environmsnl"-pi5su55" o
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(b) Describe the elements of internal and external environment of an 12

organization.
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4. (a) What is strategic planning? 4

@ Describe the steps in strategic planning.
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(c) Conduct SWOT analysis of your organization. 8

5. (a) Define leadership. 4

(b)
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How many kinds of leaders are observed in industries? Explain. 10

(c) What kind of leadership is helpful for optimum effectiveness in 6
management?
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6. (a) How does co-ordination facilitate the organization? 6

(b)
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What are the principles of co-ordination? 7

@ Describe the ways of achieving co-ordination. 7
7. (a) Discuss the importance
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of personnel management. 6
(b) What are the most commonly used tests in the selection process 8
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of managers?
@ State the advantages and disadvantages of seniority basis of promotion. 5
8. (a) What is meant by appraising of personnel performance?
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(b) Discuss the factors to be considered in appraising personnel performance. 6
@ Describe any five techniques of performance appqisal. t0
9. (a) What is ethics and business ethics? 5
( (b) Discuss the influencing factors of ethical behavior of managers. 9
(c) How can ethics be institutionalized? 5
Write short notes on any four of the following :
10. (a) 5x4:20
Fourth Industrial Revolution (b) 'Crypto Currency
@ On-line Banking' (d) Outsourcing
(e) Virtual Organization (fl . Green Banking.
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