Payel Roy royp99680@gmail.

com

9733356003
I am a highly motivated , with outstanding
networking and organizational skills with more
Durgapur, India
than 1 years' professional experience .

linkedin.com/in/payel-roy-97bb36244

EDUCATION SKILLS
Bachelor's Of Computer Application Strong Communication Skills
Raniganj Institute of Computer and Information
Science Strong Verbal communication Skill
06/2019 - 07/2022, CGPA-9.5
Strong written skills Leadership Skills

Time Management Skills Team Work

WORK EXPERIENCE
Problem-Solving Skills MS Excel
Customer Service Associate
Indiamart Intermesh L.T.D Microsoft Word
05/2022 - Present, Noida, Uttar-pradesh, India
Indiamart InterMESh LTD is an Indian E-Commerce Company that
provides B2B and customer to customer sales services via to web portal.
Achievements/Tasks
Handled 90+ customer's calls daily and responded to queries CERTIFICATES
about services ,tracked products malfunction, Think Deeply ,
promotions and billings. Tally Erp9 (01/2021 - 01/2022)
Improved the seller profiles, retail enquiry and and achieved Tally ERP 9 is a perfect business management solution and GST
software with an ideal combination of function, control, and in-
the traffic accuracy for 15%, and helped in Up-Sell and
built customisability .
managed the user accounts.
Worked to address all customer concerned and delivered in a Ms Office Suite (01/2017 - 05/2017)
timely and effective manner. This is composed of all MS Softwares like Ms word, Powerpoint,
excel, Office and typing skills
Researched about the Customer Concern and solved their
problem via chat process or by call.
Handled large volume of calls on a day to day basis with a
sense of calm and good work ethics.
Developed successfully the tactics to sell products and
ACHIEVEMENTS
services to customer.
Best Performer of the Month Award
Worked to understand the needs of each customer and build a (12/2022 - Present)
strong Customer Relationship Management. Achieved an best performer of the month award by achieving a
Received an average 85℅ Customer Satisfaction rating to target of enriching over 100 profiles and client's products.
date, 15% higher than company average.
Suggested a new tactic to persuade cancelling customer to
stay with the company resulting in a 5% decreasing in
cancelation. LANGUAGES
Hindi English
Freelancer Native or Bilingual Proficiency Full Professional Proficiency
Content Writer
02/2021 - 05/2022, India Bengal
Achievements/Tasks Native or Bilingual Proficiency
Strong experience owning an end-to-end documentation
creation process.
Strong written and verbal communications and experience
working with content in multiple mediums. INTERESTS
Written an documentation on Insurance and life policies.
Pencil Sketching, Traveling, Newspaper reading