First-hand knowledge.

Browse the Book

This chapter provides an overview of SAP Fiori, the user interface (UI) for
SAP S/4HANA Cloud and the intelligent suite. It starts with an introduc-
tion to the SAP Fiori design system, with a focus on the browser-based
UX most users can use for their daily work. Next, it covers native apps for
mobile devices. Finally, the chapter discusses UI adaptation by key users
and end users.

“User Experience”

Contents

Index

The Authors

Thomas Saueressig, Jan Gilg, Oliver Betz, Marcus Homann

SAP S/4HANA Cloud: An Introduction

463 Pages, 2021, $79.95
ISBN 978-1-4932-2074-8

www.sap-press.com/5255
 Chapter 4
User Experience
4
The SAP Fiori user experience (UX) has redefined the way enterprise users
work. With a new visual design and appearance, SAP is making work
more delightful and ready for the next-generation workforce.

This chapter provides an overview of SAP Fiori, the role-based and intuitive user inter-
face (UI) for SAP S/4HANA Cloud and the intelligent suite. We’ll start with an introduc-
tion to the SAP Fiori design system, with a focus on the browser-based UX most users
can use for their daily work. The SAP Fiori design system also has design languages for
native apps for mobile devices, which we’ll cover in subsequent sections.
SAP S/4HANA Cloud software apps have been designed to fit typical use cases for users.
Nevertheless, organizations and end users often want to adapt the UX for their specific
needs. Users in particular may want to define favorites and personalize the selection
and layout of data. UI adaptation by key users and end users is covered in Section 4.3.
The final section of this chapter concludes with a brief summary of the main points.

4.1 SAP Fiori Design System

SAP Fiori is the target design system for all SAP products, so we’ll start this chapter with
an overview of SAP Fiori before continuing with an overview of how SAP S/4HANA
Cloud provides the SAP Fiori UX, including accessing apps through the SAP Fiori
launchpad, the useful services available to users everywhere, the main SAP Fiori app
patterns used by SAP S/4HANA Cloud, and finally how artificial intelligence (AI) can
enhance the UX.

4.1.1 Introduction to SAP Fiori

Providing a coherent and delightful UX for the multitude of SAP products with thou-
sands of apps in total—leveraging various technologies such as web, mobile, and
conversational—requires a comprehensive design system. SAP Fiori, the design sys-
tem for SAP solutions, has received numerous design awards over the years.
SAP Fiori starts with core values, practices, and principles. Values are led by SAP’s cor-
porate values. One key value is inclusion, for instance, supporting people with visual
disabilities (the topic of accessibility).

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Practices include helping ensure that SAP conducts user research, defines personas,
provides guidelines, and so on. In fact, SAP has gone further and defined a design-
driven development approach to help ensure that end user needs have been ade-
quately captured upfront and are later properly supported by the resulting apps.
4
SAP Fiori adheres to five design principles, as follows:
쐍 Role-based
The UX is designed for you, your needs, and how you work.
쐍 Adaptive
Apps can be used on different form factors, such as desktop or mobile.
쐍 Simple
The design system includes only what is necessary by avoiding clutter and using
progressive disclosure to give users access to information as needed.
쐍 Coherent
Many apps feel as though they all belong to the same “family”; that is, they behave
consistently, and they seem coherent.
쐍 Delightful
SAP Fiori makes an emotional connection to the user—delighting the user with a
positive connection to the experience.

The SAP Fiori design system includes design languages for dedicated technologies:
web, native mobile (one for iOS and one for Android), and conversational. Each design
language specifies the look and feel, controls and floor plans, and common functions
and includes guidelines and templates for designers and developers.
Standing still means falling back, so SAP ensures that the SAP Fiori design system
evolves constantly over time. Currently, SAP Fiori 3 is being introduced step by step,
focusing on enhanced consistency across SAP products, bringing machine intelligence
to the user, and supporting integration across multiple products. Machine intelligence
includes machine learning and providing appropriate guidance, recommendations,
and explanations to users, as well as using natural language interaction for a conversa-
tional UX. The evolution of SAP Fiori doesn’t stop there: As new technologies become
available, such as augmented reality (AR) and virtual reality (VR), wearables, and so on,
SAP actively investigates whether and how users can benefit from these technologies
through the further evolution of the SAP Fiori design system.
4.1.2 SAP Fiori and SAP S/4HANA Cloud
Most users access SAP S/4HANA Cloud via a browser from a desktop, laptop, or tablet,
using the web-based SAP Fiori launchpad. As shown in Figure 4.1, the SAP Fiori launch-
pad enables direct access to all your apps. You can personalize the layout and the apps
that are displayed to fit your needs.
Figure 4.1 SAP Fiori Launchpad
Whenever you launch an app, it runs in the SAP Fiori launchpad, so that, wherever you
are, you’ll always see the same header bar at the top of the screen (as shown in Figure
4.1), which provides access to common functions such as search, frequently used and
recently used apps, personalization of the pages, and so on. For mobile use cases, apps
run in a browser on laptops and tablets; selected apps also run on smartphones.
SAP provides powerful and intuitive tools for administrators and key users to adapt the
layout of pages and individual SAP Fiori apps; in addition, end users can personalize
the layout of the pages in addition to other aspects of the apps.
If you need to develop your own apps, SAP provides development tools, like SAP Busi-
ness Application Studio with SAP Fiori tools for SAP Fiori elements, that leverage the
SAPUI5 HTML5/JavaScript framework. These tools provide built-in enterprise-level
capabilities for security, accessibility, and automated design updates. You can learn
more about these tools in Chapter 7 on extensibility.
For a native mobile phone or tablet UX, the SAP Fiori for iOS or SAP Fiori for Android
design language enables you to build apps using dedicated software development kits
(SDKs). A select number of native mobile apps are provided by SAP.

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4.1.3 Your Personal Entry Point: The SAP Fiori Launchpad
The SAP Fiori launchpad is your browser-based point of entry to SAP S/4HANA Cloud.
To help users access their typically used apps as quickly as possible, the SAP Fiori
launchpad gives administrators a lot of flexibility to define the layout of the pages for
each business role, as well as allowing users to personalize pages to fit their needs.
For every business role, administrators can define any number of pages and group
these pages into a space for the role. The names of each space appear at the top of the
screen, below the header bar of the SAP Fiori launchpad, as shown in Figure 4.2. A page
covers a certain area of responsibility within the role. Pages can contain sections for
subareas of responsibility; each section can contain tiles of various sizes to launch apps
or may contain links to apps.
Some tiles show useful information at a glance, embedded within the tile—for exam-
ple, the number of open items in a list, such as your inbox, or certain key performance
indicators (KPIs), represented by numbers or as microcharts, as shown in Figure 4.1 and
in Figure 4.2.
Figure 4.2 Users Accessing Apps Using Tiles or Links
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4.1 SAP Fiori Design System
Users can find apps by choosing the appropriate space and page and then looking for
the relevant section on the page. However, another option for finding a specific app
exists: Useful services provided by SAP Fiori launchpad include search, the navigation
menu, or the app finder—topics covered in the next section.
4
Note that, to avoid clutter, we recommend that administrators place only regularly
used apps on users’ pages. Users can access the other apps for which they are autho-
rized using search, the navigation menu, or the app finder. To add one of these other
apps on a page, users can add it themselves using page personalization.
4.1.4 Useful Services Available Everywhere
The SAP Fiori launchpad, as well as every SAP S/4HANA Cloud app, runs in the SAP Fiori
launchpad shell, which provides a header bar to access the following useful services:
쐍 Search
You can find all important business documents and apps using search. You can
refine the results further, for example, by choosing to look only at sales orders (and
not invoices too) and then filter even further using facet filters, for example, as
shown in Figure 4.3.
Figure 4.3 Example Search Functionality
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In this example, the user entered “CostClub” in the search field in the header bar and
then narrowed the search down to Sales Orders, clicked on the pie chart to select
those that are In Process, and chose the document date option Last 7 Days. Quick
actions are offered for each item, such as Resolve Sales Order Fulfillment Issues. The
results list provides a quick overview of pertinent information for each hit and also
offers action links to start relevant actions for the business object directly.
쐍 Collaboration through a digital assistant
You can efficiently collaborate with colleagues to support issue resolution and fol-
low-up and help you take immediate action. Your digital assistant can take intelli-
gent screenshots of your apps and can also recognize business objects within the
current app context and add these to your chat. Chats are linked to the app where
you created the chat, helping you find them when you return to that app (listed
under Relevant Chats). You can also use this feature to make notes for yourself, by
creating a chat but not inviting anyone else to it. Finally, in some cases, you can
directly perform quick actions, for example, quickly creating a new contact person
for a business partner.
The example shown in Figure 4.4 displays a quantity contract that has been shared
along with a screenshot, with a red arrow added by the user. Users can add text and
draw shapes to highlight areas in screenshots as well as hide areas with sensitive
data. Chat recipients can navigate directly to the linked objects and screenshot
source apps if they have the required authorizations.
Figure 4.4 Using Your Digital Assistant to Share Business Objects and Screenshots
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4.1 SAP Fiori Design System
쐍 Notifications
Users can be notified by SAP S/4HANA Cloud about things that require attention,
such as workflow items or business situations or chat updates from the SAP CoPilot
digital assistant. You can open the notification center from the header bar to access
all your notifications—with options for sorting notifications by date and time, by 4
type, or by priority.
쐍 Web assistant
You can also get help through the web assistant service, which provides information
on key fields within apps and provides access to relevant tutorial videos and docu-
mentation. Chapter 9, Section 9.10 describes this capability in more detail.
쐍 Navigation menu
This menu provides access to all the apps available to you, using a list of catalog
entries that group relevant apps by topic, such as Accounts Payable – Invoices.
쐍 User actions menu
By clicking on your image, you’ll open the user actions menu, which gives you quick
access to apps and actions, as well as personalization options, through the following
links:
– Recent activities: One-click access to all your recent activities, such as apps or
searches conducted, with the most recent ones at the top.
– Frequently used: One-click access to the apps you use most often. Even if you
recently used many different apps, your most frequently used apps appear
directly in this list, the most frequent ones at the top.
– App Finder: A feature to help you find all apps available to you as well as to add
them to a selected page.
– Settings: Enablement of personal settings, such as customizing the appearance,
switching on personalized search, or adjusting options for notifications.
– Edit Current Page: Ability to personalize the layout of the SAP Fiori launchpad
page you’re on; you can add or remove apps and add or remove sections.
Clicking on the SAP logo on the far left of the header bar brings you back to the start
page.
The SAP Fiori launchpad also provides powerful navigation features. Multiple ways
exist for you to find an app beyond going to a page and clicking on a tile: search; the
navigation menu, the app finder, recent activities, and frequently used apps. In addi-
tion, when clicking on a link to a document or business object such as an account or
sales order, you’re offered a number of relevant links, rather than automatically going
to a default “display” app. In addition, you can also personalize which navigation links
you would like to be offered for each link type.
In the example shown in Figure 4.5, a user has clicked on the sold-to-party Top Bike
(USCU-CUS69), and the popup window provides a default link at the top (Top Bike),
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along with a quick preview of pertinent information and three links at the bottom for
additional actions. You can personalize this list of additional links by clicking the More
Links button.

Figure 4.6 The Procurement Overview App: An Example of an Overview Page Floor Plan

The list report is a key floor plan for managing your work on specific business objects,
for example, the Manage Purchase Contracts app shown in Figure 4.7.

Figure 4.5 Intent-Based Navigation

4.1.5 Apps
With SAP Fiori, SAP has introduced new floor plans (patterns) for working with busi-
ness data, where you can first get an overview of what needs your attention before div-
ing into the details. People’s information needs depend on the role they have; for
example, a manager most likely needs aggregated and key information, ideally in a
graphical form, whereas team members may primarily need lists of items that need
processing or the details of the items themselves, with all relevant business context. In
all cases, users can profit from graphical representations of the data in addition to text
or lists and tables. Also, powerful search and filtering is essential—and a key element of
SAP Fiori apps.
Figure 4.6 shows an example of an overview page, which contains cards displaying both
aggregated information as well as the most important objects needing work. Note that
you can filter the view using the filter bar at the top. Furthermore, you can drill down
Figure 4.7 The Manage Purchase Contracts App
from each of the cards to work on details and resolve issues.

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The filter bar enables powerful search capabilities, including auto-suggestions in a

dropdown list as well as your recently entered values. Notice how these lists can also
include graphical representations in addition to text and numbers.
A particularly powerful feature of these list reports is the ability to define your own fil-
4
ter variants, which you can select rapidly using a simple dropdown list. In this way, you
can define the subsets of data you typically work on and access these datasets easily
without having to always re-enter filter values. For even quicker access, you can save a
variant as a dedicated tile on one of your SAP Fiori launchpad pages.
The object page floor plan lets you work on the details of a particular business object.
Figure 4.8 shows an example of the object page floor plan, including graphical ele-
ments, for working on a purchase contract. Figure 4.9 shows an example of a classic
object page, with text and numerals, for working on a sales order, which remains a pop-
ular layout for power users.
In all these examples, notice how the header bar is available so you can access useful
services provided by the SAP Fiori launchpad anytime.

Figure 4.9 A Classic Object Page for Changing a Sales Order

An example of the analytical list page pattern is in use in the Monitor Purchase Order
Items app, shown in Figure 4.10.

Figure 4.8 The Object Page Floor Plan for Working on Business Objects

In some cases, users need to quickly navigate through lists with tens of thousands of
entries to work on specific areas. The analytical list page is the relevant pattern in such
cases and provides users with an optional graphical representation of the filter bar, as
well as a graphical summary and drilldown capabilities to view the data in a filtered
Figure 4.10 The Analytical List Page Floor Plan to Quickly Navigate through Very Large Lists
table.

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The chart in the middle summarizes the filtered data in the table, and you can drill
down by selecting one of the chart’s columns, which in this example represent material
groups. Users can select from various chart types to change the visualization of the
data in the table.
If you want to extend an SAP S/4HANA Cloud functionality by building your own apps,
you can use floor plans with little to no frontend coding: SAP Fiori elements provide
built-in SAPUI5-based apps, and apps can be developed using SAP Fiori tools—either
from the web using SAP Business Application Studio or locally using Visual Studio
Code. We’ll cover this topic in more detail in Chapter 7, Section 7.2.
4.1.6 Bringing Artificial Intelligence to the User Experience
In Chapter 3, we discussed how SAP S/4HANA Cloud can leverage intelligent technolo-
gies for your business. Often, machine intelligence is used to assist or guide users: how
a task is best done and, in particular, how can we build user trust in the recommenda-
tions made by the system?
Figure 4.11 An Example of Machine Intelligence Using Ranking and Explanations
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4.2 Mobile User Experience
The SAP Fiori design system includes a number of patterns for AI, such as recommenda-
tions, clustering, prediction, ranking, classification, and matching. Displaying intuitive,
easy-to-understand explanations of why the system is making certain recommenda-
tions is a good way to build trust with the user.
4
Figure 4.11 shows an example of how ranking can be used as well as explanations. The
Monitor Materials Without Contract app analyzes your company’s order history and
identifies materials that are not covered by contracts with suppliers. These materials
are presented in a ranked list, with the rank indicating how likely you can reduce costs
by negotiating a contract for the materials. Users can click on the rank indicator, which
will open a popup window explaining the recommendation by showing the individual
contributing factors for calculating the rank, as shown in Figure 4.11.
Situation Handling is a particularly powerful way to enable machine intelligence for
users and to leverage notifications, which include dedicated explanations of the situa-
tion along with recommended actions to deal with the situation, as described in Chap-
ter 3.
4.2 Mobile User Experience
A clear trend in the private user space as well as in the consumer space is also making
its way into the enterprise space: People no longer interact with applications and sys-
tems through PCs or laptops. Users prefer the freedom to work wherever they are,
using the device they have at hand at that point in time.
This expectation sets the standard for SAP S/4HANA Cloud from a mobile perspective.
This robust solution must provide access through a desktop in an office, through a tab-
let on a campus, on the shop floor, and even on phone while on the go.
The full functional scope of SAP S/4HANA Cloud is accessible through all major brows-
ers running on desktops (PCs or laptops).
To support software users on mobile devices, we can differentiate between use cases
and activities by looking at the daily life of an end user. Let’s briefly consider a few
modes of activity:
쐍 Tablet usage
A user of SAP S/4HANA Cloud can perform nearly all daily activities in a browser on
a tablet device and expect a similar UX as on the desktop.
쐍 Phone usage
Not all, but a number of activities can be performed in a browser on mobile phones
as well. Dedicated applications are not meant to be used on phones.
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쐍 Native application usage

In some use cases, the user is permanently on the road and absolutely relies on
mobile applications to get their work done—for example, a maintenance technician
using an app to plan the day’s work, document each visit, keep track of repairs done,
and so on. This app must always be available and perhaps must even allow work 4
offline if no network is available on site. Therefore, although the SAP Fiori UX runs
nicely on mobile phones in a web browser, a native mobile experience is even better
and is also needed to support offline work. For some workflows, such as scanning
many products, native apps are much faster. Additionally, the newest generation of
mobile devices comes with on-device machine learning, which can be used directly
by native apps.

Let’s look at a few examples of how SAP S/4HANA Cloud UIs for tablets and smart-
phones can support users in different business roles. As a reference, in the following
sections, we’ll always describe the behavior on desktop screens first.

4.2.1 Mobile Web Experience of an Inventory Manager

In the area of logistics, an inventory manager will probably use the Post Goods Receipt
for Purchasing Document app, shown in Figure 4.12. As shown in Figure 4.13, notice how
the app works seamlessly across all devices (i.e., desktop, tablet, and mobile phone).
Figure 4.13 Example App for an Inventory Manager: Tablet and Mobile Phone
4.2.2 Mobile Web Experience of an Internal Sales Representative
In the area of sales, a user will typically prepare sales proposals with the Manage Sales
Item Proposals app, shown in Figure 4.14 and Figure 4.15. As users with the internal sales
representative role often work also on the go, the apps they use daily must generally
support all devices (i.e., desktop, tablet, and mobile phone).

Figure 4.12 Example App for an Inventory Manager: Desktop

Figure 4.14 Sales Items App, for an Internal Sales Representative: Desktop

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Figure 4.15 Sales Items App for an Internal Sales Representative: Tablet and Mobile Phone
Another typical activity in the daily life of internal sales representatives, handling sales
orders will involve the Display Sales Order – VA03 app, shown in Figure 4.16 and Figure
4.17.
Figure 4.16 Example App for an Internal Sales Representative to Display a Sales Order: Desktop
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4.2 Mobile User Experience
Figure 4.17 Example App for an Internal Sales Representative to Display a Sales Order: Tablet
As with the Sales Item Proposal app, the Display Sales Order – VA03 app can also be
used by internal sales representatives in mobile situations, in addition to the typical in-
office use case.
4.2.3 Native Mobile Apps
As described earlier in Section 4.1, the SAP Fiori design system also supports native
mobile apps. With SAP Fiori for iOS and SAP Fiori for Android, SAP created a design lan-
guage that unifies its deep understanding of business user needs, the rigorous require-
ments of the modern enterprise, and principles of good mobile design. With this design
language, organizations and partners can make beautiful, native mobile apps, as shown
in Figure 4.18.
SAP Customer Guide is mobile app based on SAP Fiori for iOS for use with SAP
S/4HANA Cloud. This app helps finance managers prepare for C-level customer meet-
ings by providing financial and commercial data to inform the conversation with the
customer, such as contracts, purchase orders (POs), accounts receivables, payment
behavior, and so on. This app thus increases productivity by making key customer
information available at your fingertips while on the go. Figure 4.19 shows two views of
the SAP Customer Guide mobile app.
SAP Customer Guide is provisioned through the relevant app store for the specific
mobile device or operating system vendor. Currently, SAP Customer Guide is available
for integration with the on-premise version of SAP S/4HANA through SAP Mobile Ser-
vices.
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4.2.4 SAP SDK for iOS and SAP SDK for Android
SAP SDK for iOS extends the standard Swift Apple iOS framework with the reusable UI
components from the SAP Fiori for iOS design language. Additionally, the SDK provides
application programming interfaces (APIs) that integrate apps with the services avail-
4
able through SAP Business Technology Platform (SAP BTP).
This approach enhances design efficiency through the SAP Fiori design language. Deve-
lopment efficiency is supported through a library of reusable SAP Fiori app compo-
nents and through preconfigured integration in two areas: integration with services on
SAP BTP and subsequent integration into SAP-based backend software through the SAP
Connectivity service.
With these tools, developers can more easily and more efficiently build native iOS apps
that integrate with SAP software.
SAP provides a similar level of efficiency and support for Android, via the Android
design language for SAP Fiori and SAP SDK for Android, with its library of reusable SAP
Fiori app controls.
Figure 4.18 SAP Fiori for iOS App for Store Managers
Companies also have the option of providing native apps for both iOS and Android
with a single code line by using the mobile development kit provided by SAP Mobile
Services.

4.3 User Interface Adaptation

SAP provides powerful and intuitive tools for administrators and key users to adapt the
layout of pages and individual SAP Fiori apps. In addition, end users can intuitively per-
sonalize the layout of pages and customize many aspects of existing apps.
Adaptations made as UI adaptations at runtime by key users apply to the whole app
and therefore also to all users of the app. In contrast, when an individual end user per-
sonalizes an app, these customization choices apply only to this individual user.

4.3.1 Key User Adaptation

Figure 4.19 SAP Customer Guide
With UI adaptation at runtime, key users can adapt the UI of applications in the SAP Fiori
launchpad to fit their company’s particular tasks and processes. This customization can
be set up intuitively, without needing new code. Adaptations can even be published as a
separate app, called an app variant, that can be made available to all users. The top of
Figure 4.20 shows the navigation bar of the Manage App Variants app. All adaptations
can always be reverted, and key users can always reset the app to its default state.
When you’re in the adaptation mode as a key user, you can edit all UI elements (such as
fields, groups of fields, and sections) that are highlighted when you hover over or select
them. Figure 4.20 shows the adaptation mode for the Manage Sales Orders app, which
is often used by internal sales representatives.

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UI, but the element is not permanently deleted from the app. You can add the ele-
ment again at any point within its original container.
쐍 Adding a UI element
To add additional fields that are already part of an object displayed on the UI, for
example, a group of UI elements, select that group and click the plus sign icon (+). 4
Then, from the available fields list, select the field or fields you want to add. Figure
4.22 shows an example using the Manage Sales Orders app.

Figure 4.20 Adaptation Mode for Editing All UI Elements, Including Fields, Groups of Fields, or
Sections

In adaptation mode, a key user can change a variety of things, such as the following:
쐍 Moving a UI element
To move a UI element, simply drag and drop it to the new position on the screen.
You can also achieve the same result by cutting and pasting a UI element to a new
position. To cut a UI element, click on the element (or on the group) and then click
on the scissor icon.
Figure 4.22 Adding Existing Fields by Hovering over the Respective Area

In the same way as for adding fields, you can also create groups and add fields later.
쐍 Change settings
Some UI elements allow you to change their settings. Click the UI element and select
the Settings icon. For example, you can change the links that are displayed in the
popup window for a smart link.
You can change the settings of a UI element, as shown in Figure 4.23 for the Sold-to
Party smart link within the Manager Sales Orders app. Similarly, as shown in Figure
Figure 4.21 Removing or Cutting Fields from a Group of UI Elements
4.23, you can also rename, combine, or split UI elements.

쐍 Removing a UI element Because UI adaptations can be saved as app variants, you’ll see the saved app variant.
You can simply remove a UI element by clicking the element and selecting the Figure 4.24 shows the information on Sales Organization (an added field below the
minus sign icon (−), as shown in Figure 4.21. The element is then removed from the Sales Area field).

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An administrator can publish a newly created app variant to the homepages of the rel-
evant end users later.

4.3.2 End User Personalization 4

End users of SAP S/4HANA Cloud can personalize the SAP Fiori launchpad as well as
individual applications to suit the way they work best. Personalization options are
available only to the end user who adjusted the personalization setting. End user per-
sonalization must be enabled by a system administrator.
In the following sections, we’ll look at personalizing both the SAP Fiori launchpad and
individual apps.

Personalizing the SAP Fiori Launchpad

You’ll find personalization options via the user actions menu in the SAP Fiori launch-
pad, as shown in Figure 4.25. Choose Edit Current Page.

Figure 4.23 Changing the Settings of a UI Element

Figure 4.25 Personalizing the Current Page through the User Actions Menu

Figure 4.24 Saving UI Adaptations as an App Variant Now, you can edit the page you’re currently on. You can adjust every page associated to
your user.

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The following personalization options are possible:

쐍 Renaming sections
쐍 Adding sections
쐍 Hiding sections 4
쐍 Adding tiles
쐍 Removing tiles
쐍 Resetting actions

Figure 4.26 shows these personalization options.

Figure 4.27 Using the App Finder to Add an App to the Purchasing Page

Figure 4.26 Personalizing the Purchasing Page of an End User
Alternatively, you can add apps to a page using the user actions menu by selecting App
Finder, as shown in Figure 4.27. In this example, we want to add the Monitor Mass
Changes app for purchase requisitions to the Purchasing page. Note that the applica-
tion is already on a page in our example with the Mass Changes to Purchase Requisi-
tions app, with a checkmark to indicate that the app has already been selected.
Personalizing Apps
One of the most useful ways to personalize apps is to use selection views, which are
available wherever a filter bar appears at the top of an app—typically for lists. If you
have particular filter values that you regularly use, you can save these values as selec-
tion views. You can then quickly select a selection view, rather than having to enter sev-
eral filter values each time. Note that you can also make a selection view your default
view, which will appear every time you open the application.
Figure 4.28 shows an example where the selection view Bikes Pro has been defined and
is offered to the user through the selection view dropdown list on the left. The Save As
button at the bottom of this dropdown list enables you to save your variants. Click
Manage to manage selection variants, for example, to change the default variant or to
rename or delete variants.
If you regularly use a number of views, you can go a step further and add each view as
a tile to your homepage, as shown in Figure 4.29. You can also share the view with a col-
league via email or the SAP Jam collaboration platform.

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Figure 4.28 Saving Filters: Defining and Saving Selection Views
Figure 4.29 Saving a Selection View as a Tile on the Launchpad
You can also personalize and save KPIs as tiles too, which we’ll discuss in more detail in
Chapter 5. In addition to selection variants and KPIs, you can also personalize individ-
ual table layouts for visualizing lists.
4.4 Summary
In this chapter, we provided an overview of the SAP S/4HANA UX. We introduced you
to the SAP Fiori design system and provided insights into the mobile UX on tablets and
smartphones as well as on options for adapting the UI. The SAP Fiori UX provided by
SAP S/4HANA Cloud helps users work efficiently and effectively on desktops as well as
on mobile devices.
Most users access SAP S/4HANA Cloud using a browser from a desktop, laptop, or tab-
let, using the web-based SAP Fiori launchpad. Many ways are available to start your
applications: through the tiles or links on pages, via search, through the menu, or in fre-
quently used/recently used lists.
122
4.4 Summary
The SAP Fiori launchpad header bar enables access to a number of useful services—in
particular, search, notifications, collaboration through a digital assistant, the web assis-
tant, and settings. In addition, the SAP Fiori launchpad provides intent-based naviga-
tion, giving you a choice of destinations when clicking on a link for a business object.
4
SAP Fiori apps provide graphical elements and charts in addition to showing just text
and numbers, helping users work more effectively. Many typical use cases are covered
by the main floor plans defined by SAP Fiori. SAP Fiori has a number of ways for sup-
porting users with AI, such as rankings and Situation Handling, and for building user
trust using explanations.
Using mobile devices, most of your work can be performed in a browser on a tablet, and
a decent amount, on a smartphone. For certain dedicated use cases, native apps are
more suitable, for example, SAP Customer Guide.
Finally, SAP Fiori gives administrators and users many options for adapting and per-
sonalizing the UX: for defining and personalizing spaces and pages as well as individual
SAP Fiori apps. Finally, SAP also provides tools for you to more easily and more rapidly
develop your own apps, both for browser-based apps as well as for native mobile apps.
Now that you are familiar with the overall UX of SAP S/4HANA Cloud from this chapter,
the next chapter will turn to analytics. As you’ll see, analytics plays an important part
in providing a good UX.
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Contents

Foreword by Thomas Saueressig ...................................................................................................... 15

Preface ....................................................................................................................................................... 17

1 Introduction 21

1.1 Current ERP Challenges ....................................................................................................... 21

1.2 A New ERP Paradigm: Cloud ERP .................................................................................... 25

1.2.1 SAP S/4HANA Cloud: The New ERP Concept ................................................. 25
1.2.2 Composable Applications and Industry- and
Scenario-Based Applications .............................................................................. 26
1.3 SAP S/4HANA: Deployment Options ............................................................................ 29
1.3.1 Introduction ............................................................................................................. 29
1.3.2 Public Cloud .............................................................................................................. 31
1.3.3 Private Cloud ............................................................................................................ 32
1.3.4 Hybrid Cloud ............................................................................................................ 32
1.4 SAP S/4HANA Cloud Use Cases and Business Value .............................................. 33
1.4.1 Strategic Business Value ...................................................................................... 33
1.4.2 Operational and Financial Benefits .................................................................. 37
1.4.3 The New Digital Reality ........................................................................................ 40
1.5 SAP S/4HANA Cloud Solution Architecture ............................................................... 41
1.5.1 Cloud Qualities ........................................................................................................ 41
1.5.2 Solution Architecture ............................................................................................ 43
1.5.3 Multitenancy and Zero Downtime ................................................................... 46
1.5.4 Scalability and Elasticity ....................................................................................... 48
1.6 Summary ................................................................................................................................... 50

2 The Intelligent Enterprise Suite 51

2.1 From the Monolithic ERP to the Intelligent Suite ................................................... 51

2.1.1 Intelligent Enterprises .......................................................................................... 52
2.1.2 Starting Situation and Market Demands ....................................................... 53
2.1.3 Intelligent Enterprises as Integrated Enterprises ........................................ 54

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2.1.4 Suite Qualities ......................................................................................................... 56 4 User Experience 97

2.1.5 Further and Updated Guidance ......................................................................... 59
2.2 End-to-End Business Processes ........................................................................................ 60 4.1 SAP Fiori Design System ..................................................................................................... 97
2.2.1 Strategic Significance for SAP S/4HANA Cloud ............................................ 60 4.1.1 Introduction to SAP Fiori ...................................................................................... 97
2.2.2 SAP Reference Business Architecture .............................................................. 61 4.1.2 SAP Fiori and SAP S/4HANA Cloud .................................................................... 98
2.2.3 Business Process-Driven Software Development at SAP .......................... 63 4.1.3 Your Personal Entry Point: The SAP Fiori Launchpad .................................. 100
2.3 SAP Business Technology Platform ............................................................................... 64 4.1.4 Useful Services Available Everywhere ............................................................. 101
2.3.1 Platform Business Models, Platform Types, and 4.1.5 Apps ............................................................................................................................ 104
SAP Business Technology Platform .................................................................. 65 4.1.6 Bringing Artificial Intelligence to the User Experience .............................. 108
2.3.2 SAP Business Technology Platform Capabilities .......................................... 66 4.2 Mobile User Experience ...................................................................................................... 109
2.3.3 Continuous Technical Consolidation and Evolution .................................. 69 4.2.1 Mobile Web Experience of an Inventory Manager ...................................... 110
2.3.4 Development and Extension Options ............................................................. 70 4.2.2 Mobile Web Experience of an Internal Sales Representative .................. 111
2.3.5 Usage Model for Organizations and Partners .............................................. 71 4.2.3 Native Mobile Apps ................................................................................................ 113
2.3.6 Partner and Organization Enablement ........................................................... 72 4.2.4 SAP SDK for iOS and SAP SDK for Android ..................................................... 115
2.4 Summary ................................................................................................................................... 73 4.3 User Interface Adaptation ................................................................................................. 115
4.3.1 Key User Adaptation .............................................................................................. 115
4.3.2 End User Personalization ..................................................................................... 119

3 Intelligent Technologies 75 4.4 Summary ................................................................................................................................... 122

3.1 Situation Handling ................................................................................................................ 76

3.1.1 Situation Handling: An Example ....................................................................... 76 5 Analytics 125
3.1.2 Proactive User Support ......................................................................................... 77
3.1.3 Tracking and Analysis ........................................................................................... 78
5.1 Embedded Analytics and Enterprise Analytics ......................................................... 125
3.1.4 Intelligent Situation Automation and Machine Learning Concept ....... 78
5.1.1 Embedded Analytics Enabled by SAP Fiori and SAP Analytics Cloud .... 127
3.1.5 Configuration and Adaptation .......................................................................... 80
5.1.2 Enterprise Analytics Using SAP Analytics Solutions ................................... 130
3.2 Robotic Process Automation ............................................................................................ 80
5.2 Embedded Analytics in SAP S/4HANA Cloud ............................................................ 132
3.2.1 Background: Architecture and Solution Components ............................... 80
5.2.1 Business User Persona .......................................................................................... 132
3.2.2 Addressed Business Challenges and Business Value ................................. 82
5.2.2 Functions for Business Users .............................................................................. 133
3.2.3 SAP Best Practices Packages Providing Prebuilt Bots ................................. 83
5.2.3 Analytics Specialist Persona ................................................................................ 141
3.3 Machine Learning and Predictive Analytics ............................................................... 84 5.2.4 Custom Queries, Reports, and KPIs .................................................................. 143
3.3.1 Approaches to Machine Learning ..................................................................... 86
5.3 Architecture and Integration with Other SAP Analytics Solutions ................. 148
3.3.2 Solution Architecture ............................................................................................ 89
5.3.1 Analytics Architecture of SAP S/4HANA Cloud ............................................. 149
3.4 Internet of Things .................................................................................................................. 90 5.3.2 ABAP Core Data Services Used for Analytics in SAP S/4HANA Cloud ... 152
3.4.1 Main Services ........................................................................................................... 90 5.3.3 Data Extraction to SAP BW/4HANA and SAP Data Warehouse
3.4.2 Internet of Things-Enabled Business Processes in Cloud ........................................................................................................................... 154
SAP S/4HANA Cloud .............................................................................................. 92 5.3.4 SAP Analytics Cloud ............................................................................................... 154
3.5 Intelligent Technologies: An Example ......................................................................... 94 5.4 Summary ................................................................................................................................... 156
3.6 Summary ................................................................................................................................... 96

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6 Business Capabilities 159 6.5.4 Service Contract Management .......................................................................... 229

6.5.5 In-House Repair ....................................................................................................... 232

6.1 Sourcing and Procurement ................................................................................................ 159 6.6 Maintenance Management .............................................................................................. 235
6.1.1 Process Overview .................................................................................................... 159 6.6.1 Intelligent Asset Management .......................................................................... 236
6.1.2 Service Procurement ............................................................................................. 161 6.6.2 Managing Asset Master Data ............................................................................. 239
6.1.3 Sourcing ..................................................................................................................... 162 6.6.3 Plan-to-Optimize Assets ...................................................................................... 239
6.1.4 Operational Procurement .................................................................................... 164 6.6.4 Operate-to-Maintain Assets ............................................................................... 242
6.1.5 Machine Learning-Based Purchasing Functionality in 6.7 Finance ....................................................................................................................................... 248
SAP Business Technology Platform .................................................................. 167 6.7.1 Universal Journal .................................................................................................... 249
6.1.6 Analytics in Sourcing and Procurement Functionality: 6.7.2 Record-to-Report Process ..................................................................................... 250
Insight to Action ..................................................................................................... 169 6.7.3 Financial Planning and Analysis ........................................................................ 254
6.2 Manufacturing ........................................................................................................................ 172 6.7.4 Invoice-to-Pay and Invoice-to-Cash Processes .............................................. 255
6.2.1 Supported Production Modes ............................................................................ 172 6.7.5 Treasury and Cash Management ...................................................................... 257
6.2.2 Demand-Driven Production Planning ............................................................. 174 6.8 Cross Capabilities .................................................................................................................. 258
6.2.3 Integrated Production Scheduling .................................................................... 175 6.8.1 Advanced Variant Configuration ...................................................................... 259
6.2.4 Transparent Production Operations ................................................................ 176 6.8.2 Billing and Revenue Management ................................................................... 264
6.2.5 Embedded Production Execution and Integrated 6.8.3 Product Lifecycle Management ......................................................................... 269
Production Execution ............................................................................................ 179 6.8.4 Enterprise Portfolio and Project Management ............................................. 276
6.2.6 Repetitive Manufacturing ................................................................................... 181 6.8.5 Environment, Health, and Safety ...................................................................... 281
6.2.7 Transparent Material Flow with Kanban ....................................................... 181 6.8.6 Product Compliance .............................................................................................. 282
6.2.8 Outsourced Manufacturing ................................................................................ 183
6.9 Industry Variants ................................................................................................................... 285
6.2.9 Quality Management ............................................................................................ 185
6.9.1 Professional Services ............................................................................................. 285
6.3 Logistics ...................................................................................................................................... 186 6.9.2 Discrete Manufacturing Industries .................................................................. 290
6.3.1 Inventory Management ....................................................................................... 187 6.9.3 Process Manufacturing Industries .................................................................... 296
6.3.2 Logistics Execution ................................................................................................. 191
6.10 Industry Cloud ......................................................................................................................... 301
6.3.3 Integrated Warehouse Management .............................................................. 193
6.10.1 Industry Cloud Strategy ........................................................................................ 301
6.3.4 Order Promising: Available to Promise ........................................................... 195
6.10.2 Key Concepts of SAP’s Industry Cloud ............................................................. 304
6.3.5 Transportation Management ............................................................................ 198
6.3.6 Handling Unit Management .............................................................................. 198 6.11 Globalization ........................................................................................................................... 306
6.3.7 Track and Trace: Batch and Serial Number Management ........................ 201 6.11.1 Global Tax Management ..................................................................................... 307
6.11.2 Global Payments ..................................................................................................... 312
6.4 Sales ............................................................................................................................................. 203
6.4.1 Product Vision and Direction .............................................................................. 203 6.12 Summary ................................................................................................................................... 314
6.4.2 Quote to Order ........................................................................................................ 205
6.4.3 Order and Contract Management .................................................................... 209
6.4.4 Customer Invoice Management ........................................................................ 215
6.4.5 Customer Returns Management ...................................................................... 216
7 Extensibility 315

6.4.6 Sales Analytics ......................................................................................................... 218

7.1 In-App/Key User Extensibility ......................................................................................... 316
6.5 Service ......................................................................................................................................... 220
7.1.1 User Interface Flexibility ...................................................................................... 317
6.5.1 Introduction into Service ..................................................................................... 220
7.1.2 Field Extensibility ................................................................................................... 317
6.5.2 Types of Service ....................................................................................................... 221
7.1.3 Business Logic Extensibility and Tracing ........................................................ 319
6.5.3 Service Order Management ................................................................................ 224

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7.1.4 Custom Business Objects .................................................................................... 320 9.2.1 Key Concepts of SAP Activate ............................................................................. 359
7.1.5 Custom CDS Views ................................................................................................. 321 9.2.2 Components of SAP Activate .............................................................................. 363
7.1.6 Lifecycle Management of In-App Extensions of SAP S/4HANA Cloud ... 322 9.3 SAP S/4HANA Cloud System Landscape ...................................................................... 367
7.1.7 Extensibility Templates ........................................................................................ 322
7.1.8 Exploring Extensibility Options ......................................................................... 322
9.4 Tool Support for SAP Activate .......................................................................................... 368
9.4.1 Business-Driven Configuration .......................................................................... 369
7.2 Side-by-Side Extensibility .................................................................................................. 323
9.4.2 SAP Cloud ALM ........................................................................................................ 381
7.2.1 Side-by-Side Extensions ....................................................................................... 323
7.2.2 SAP Extension Suite ............................................................................................... 326
9.5 Phases of SAP Activate ........................................................................................................ 390

7.2.3 Event-Driven Extensions ...................................................................................... 329 9.5.1 Discover ..................................................................................................................... 390

9.5.2 Prepare ....................................................................................................................... 391
7.3 In-App Developer Extensibility ....................................................................................... 333
9.5.3 Explore ....................................................................................................................... 393
7.4 Localization Toolkit for SAP S/4HANA Cloud ............................................................ 334 9.5.4 Realize ........................................................................................................................ 395
7.4.1 Layers of a Localization ......................................................................................... 334 9.5.5 Deploy ........................................................................................................................ 398
7.4.2 Localization Toolkit ................................................................................................ 335 9.5.6 Run .............................................................................................................................. 399
7.4.3 Building a Community of Practice .................................................................... 336 9.6 Identity and Access Management ................................................................................. 400
7.5 Summary ................................................................................................................................... 336 9.6.1 Identity and Access Management and Authorizations ............................. 401
9.6.2 SAP Activate Methodology for Identity and Access Management ........ 402
9.6.3 Phase Activities ....................................................................................................... 403
9.6.4 SAP Cloud Identity Services ................................................................................. 405
8 Integration 337
9.6.5 Integration ................................................................................................................ 405
9.7 Data Migration ....................................................................................................................... 406
8.1 Integration Strategy ............................................................................................................. 337
9.7.1 SAP S/4HANA Migration Cockpit ...................................................................... 406
8.1.1 Integration Rationale ............................................................................................ 337
9.7.2 Data Migration Process and Project Considerations .................................. 409
8.1.2 Integration Best Practices .................................................................................... 338
8.1.3 Cloud Integration Setup Procedure and Tooling ......................................... 339 9.8 Release Management .......................................................................................................... 410
9.8.1 Release Upgrade Schedule .................................................................................. 410
8.2 Application Programming Interfaces ........................................................................... 340
9.8.2 Plan and Perform Preparation Steps ................................................................ 411
8.2.1 SAP S/4HANA Cloud API Technologies ............................................................ 340
9.8.3 Tools and Best Practices ....................................................................................... 412
8.2.2 SAP S/4HANA API Request Process ................................................................... 341
9.8.4 Communication and Organizational Change Management
8.2.3 Discovery of SAP S/4HANA Cloud APIs and Business Events ................... 342
Measures ................................................................................................................... 413
8.3 Master Data ............................................................................................................................. 343
9.9 Test Management ................................................................................................................. 413
8.3.1 Master Data Integration ...................................................................................... 343
9.9.1 Testing SAP S/4HANA Cloud Implementations ........................................... 414
8.3.2 Master Data Management .................................................................................. 349
9.9.2 Test Automation Tool for SAP S/4HANA Cloud ............................................ 415
8.4 Summary ................................................................................................................................... 355
9.10 Embedded Learning and User Assistance ................................................................... 418
9.10.1 In-Application User Assistance .......................................................................... 418
9.10.2 Embedded Enablement Content ....................................................................... 419
9 SAP S/4HANA Cloud Adoption and 9.10.3 “What’s New” Content ......................................................................................... 420
Lifecycle Management 357 9.10.4 SAP Enable Now ...................................................................................................... 421
9.11 Roadmap, Customer Influence, and Community .................................................... 422
9.1 Adoption Versus Implementation ................................................................................. 357 9.11.1 SAP Road Map Explorer ........................................................................................ 422
9.11.2 Customer Influence Opportunities .................................................................. 424
9.2 SAP Activate Methodology ............................................................................................... 359

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9.11.3 Experience Management in SAP S/4HANA Cloud with Qualtrics .......... 426
9.11.4 SAP Community ...................................................................................................... 429
9.12 SAP Services and Support Offerings .............................................................................. 431
9.12.1 Kickstart for Cloud Onboarding ......................................................................... 432
9.12.2 SAP Value Assurance for SAP S/4HANA Cloud ............................................. 433
9.12.3 Quick-Start Service for SAP S/4HANA Cloud ................................................. 433
9.12.4 Value Adoption Service for SAP S/4HANA Cloud ......................................... 434
9.12.5 SAP Preferred Success ........................................................................................... 434
9.12.6 SAP Enterprise Support ......................................................................................... 435
9.13 Critical Success Factors ........................................................................................................ 435

9.14 Summary ................................................................................................................................... 438

10 Conclusion 439

10.1 Additional Learning Resources ........................................................................................ 439

10.1.1 Learning Journey Guides ...................................................................................... 439
10.1.2 openSAP ..................................................................................................................... 440
10.1.3 SAP Learning Hub ................................................................................................... 441
10.1.4 SAP Global Certification ....................................................................................... 441
10.1.5 SAP Help Portal ........................................................................................................ 442
10.2 Summary and Outlook ........................................................................................................ 443

The Authors ............................................................................................................................................. 445

Index .......................................................................................................................................................... 453

14
Index
8D report .................................................................. 295
A Asset under construction ................................. 278
ABAP ............................................................................. 53
ABAP Development Tools (ADT) ............. 44, 328
ABAP RESTful application programming
model .................................................................... 328
ABAP-managed database procedure
(AMDP) .................................................................... 87
Accelerated returns management ................. 217
Accelerators ............................................................ 366
Access levels ............................................................ 401
Access schema ........................................................... 48
Accruals Management app ............................... 251
Actual cost analysis .............................................. 240
Adaptation transport organizer ...................... 322
Advanced compliance reporting .................... 310
Advanced Financial Closing app ..................... 253
Advanced variant configuration
(AVC) .................................................. 209, 259, 292
After-sales service ................................................. 220
Agile techniques .................................................... 362
Alternative-based confirmation ..................... 197
Analytical list page ............................ 106, 137, 138
reports .................................................................. 146
Analytical query views ........................................ 153
Analytics ................................................................... 125
architecture ........................................................ 149
business user ...................................................... 132
sales ....................................................................... 218
sourcing and procurement .......................... 169
specialist .................................................... 141, 143
use cases .............................................................. 131
Analyze Automated Test Result app ............. 416
App Finder ............................................................... 120
Application development .................................... 68
Application integration ...................................... 340
Application lifecycle ............................................ 381
Application Programming Interface
(API) ...................................................... 79, 340, 341
request process .................................................. 341
strategy ................................................................ 340
Ariba Network ..................................... 165, 166, 213
Artificial intelligence (AI) ......................... 108, 109
phases ...................................................................... 85
Asset maintenance ............................................... 247
Asset management .............................................. 236
Asset master data ................................................. 239
Asset performance management ......... 237, 238
Attended bots ........................................................... 81
Automated order capture ................................. 212
Automation ........................................................ 40, 82
Available-to-promise (ATP) ..................... 195, 197
check ..................................................................... 196
B
Batch classification .............................................. 201
Batch derivation ................................................... 201
Batch determination .................................. 201, 299
Batch genealogy ........................................... 202, 299
Batch management .................................... 201, 298
Batch-managed products .................................. 194
Batch-specific unit of measure ....................... 202
Big data ........................................................................ 91
Bill of materials (BOM) ....................................... 272
Billing ............................................................... 204, 216
Billing documents ................................................ 215
Blue-green deployment ........................................ 47
Blue-listed API ....................................................... 179
Budget availability control ............................... 278
Buffer positioning ................................................ 175
Business activity ...................................................... 62
Business adaptation catalog ................... 371, 372
Business Add-Ins (BAdIs) ................................... 320
Business area ................................................. 371, 372
Business capabilities .............................................. 61
Business catalogs ......................................... 142, 401
Business challenges ................................................ 21
Business context .................................................. 323
Business option .................................................... 373
Business package .................................................. 372
Business process ...................................................... 63
flows ...................................................................... 363
group .................................................................... 371
monitoring ......................................................... 388
variants ........................................................ 62, 371
Business process as a service (BPaaS) ....... 27, 64
Business roles ........................................................ 401
Business topic ........................................................ 372
Business value .......................................................... 33
agility ...................................................................... 33
faster implementations ................................... 34
innovation ............................................................. 35
453
Index
Business value (Cont.)
mergers and acquisitions ................................ 36
operational and financial ................................ 37
preconfigured content ...................................... 37
standardization and automation ................ 39
TCO ........................................................................... 38
Business-focused coding ...................................... 71
By-product ............................................................... 299
C Convergent invoicing .......................................... 268
Calculated measure .............................................. 146
Capacity planning ................................................. 176
Cash application .................................................... 255
Cash Management app ....................................... 257
CDS views ................................................ 87, 147, 318
custom .................................................................. 321
Central governance .............................................. 353
Central payment monitoring .......................... 257
Centralized staffing .............................................. 288
Change execution ................................................. 273
Chats .......................................................................... 102
Chemical companies ........................................... 296
Cloud adoption ...................................................... 357
post go-live ......................................................... 358
vs. implementation ......................................... 357
vs. on-premise .................................................... 358
Cloud architecture ................................................... 30
Cloud ERP .................................................................... 25
Cloud Foundry ....................................................... 329
Cloud qualities .......................................................... 41
CloudEvents ............................................................ 330
Code pushdown ........................................................ 49
Collaboration .......................................................... 274
Collaborative sourcing ....................................... 160
Commodity processes ........................................... 24
Communication scenarios ................................ 339
Compliance Information app .......................... 283
Compliance reporting ......................................... 310
Compliance requirements ................................ 283
Compliant transport ............................................ 284
Composable applications ..................................... 26
Computer-aided design (CAD) ......................... 271
Condition contract ............................................... 210
Configuration ......................................................... 380
Configuration effort ............................................ 370
Configuration monitoring ................................ 370
Configure, price, and quote (CPQ) ........ 229, 265
Configure-to-order (CTO) .................................. 260
Connected products ............................................ 276
Consolidation ......................................................... 353
Consumable item ................................................. 164
454
Consumer products ............................................. 297
Content lifecycle .......................................... 369, 380
Contextual help ..................................................... 419
Contingent workforce ......................................... 288
Continuous success services ............................ 432
Contract accounting (FI-CA) .............................. 269
Contract management .............................. 160, 209
Contract type .......................................................... 287
Controlling ............................................................... 269
Co-product ............................................................... 299
Core data services (CDS) ... 49, 57, 132, 152, 241
Cost Center – Actuals app .................................. 139
Cost rates .................................................................. 286
COVID-19 pandemic .............................................. 23
Create, read, update, and delete
(CRUD) ............................................... 304, 320, 340
Cross-component serial number .................... 203
Cross-product analytics ........................................ 59
Cube view ................................................................. 152
Custom Analytical Queries app ............. 143, 145
Custom business objects .................................... 320
Custom Fields and Logic app ........ 317, 319, 320
Customer Influence program ........................... 424
Customer projects ....................................... 279, 285
Customer service ............................... 211, 220, 227
Cutover planning .................................................. 398
Cycle Counting Classification app .................. 190
D Embedded insights .............................................. 126
Dangerous goods ................................................... 284
Dashboards .................................................... 128, 139
Data access ............................................................... 150
Data extraction ...................................................... 154
Data ingestion service ........................................... 91
Data management .................................................. 67
Data manipulation ............................................... 340
Data migration ....................................................... 406
project considerations .................................... 409
steps ....................................................................... 407
transform data .................................................. 408
Data model ................................................................. 48
Data quality ............................................................. 409
Data quality management ....................... 351, 353
Data sources ............................................................ 145
Days sales outstanding ....................................... 255
Decentralized staffing ......................................... 288
Decision board ....................................................... 438
Define Compliance Reports app ...................... 310
Define Reports app ............................................... 311
Deliverables ............................................................. 365
Delivery management ........................................ 191
Deloitte Africa ........................................................... 26
Demand-driven analytics .................................. 175
Demand-driven replenishment ............ 174, 175
Dependency trace ................................................. 261
Deployment options .............................................. 29
Design-to-operate ............................................ 55, 56
Determination record ......................................... 199
Development efficiency ..................................... 327
Differentiating processes ..................................... 24
Digital assistant ..................................................... 102
Digital experience ................................................ 326
Digital process automation .............................. 327
Digital transformation .................................. 24, 33
Digital twins ............................................................... 90
Dimension views .................................................. 152
Discrete manufacturing ........................... 172, 290
Display Sales Order – VA03 app ...................... 112
Documentation ........................................................ 59
Domain models ........................................................ 57
Dynamic capacity management ....................... 50
E Finance ..................................................................... 248
Edmin ........................................................................ 431
EDocument Cockpit ............................................. 309
Elasticity ...................................................................... 50
Electronic document compliance .................. 308
Embedded analytics .................. 45, 125, 127, 132
End-to-end business processes .................. 60, 63
generic ..................................................................... 62
End-to-end process blueprints ........................... 57
Engineering and requirements
management ..................................................... 275
Engineering change management ................ 272
Engineer-to-order (ETO) ........................... 259, 293
Enterprise agreement ............................................ 71
Enterprise analytics ................................... 125, 130
Enterprise portfolio and project
management ..................................................... 276
Entitlement management ................................ 267
Entitlements .............................................................. 71
Environment management .............................. 282
Equipment as a service (EQaaS) ...................... 236
Evaluated Receipt Settlement (ERS) .............. 295
Event-based revenue recognition ........ 279, 288
Event-Based Revenue Recognition app ....... 229
Event-driven extensions ......................... 329, 330
example ............................................................... 331
Events ........................................................................ 330
sources .................................................................. 331
Index
Experience management .................................. 426
Extensibility .................................................. 108, 315
business logic .................................................... 319
explore options ................................................. 322
fields ............................................................. 317, 318
integration ......................................................... 319
options ................................................................. 315
templates ............................................................ 322
Extensibility cockpit ........................................... 323
External processing ............................................. 184
External services procurement ...................... 164
Extract, transform, load tool ........................... 408
F
Fast-moving service ............................................ 221
Federated access ................................................... 154
Field service ............................................................ 222
management ..................................................... 266
Fields ......................................................................... 318
Filter variants ......................................................... 106
Filters ......................................................................... 373
Financial planning and analysis (FP&A) ..... 254
Fit-to-standard ................. 358, 370, 373, 375, 394
workshop activities ......................................... 394
workshops .......................................................... 361
Floor plans ............................................ 104–106, 108
Freight charges and settlement ...................... 198
Fulfillment .............................................................. 214
of physical goods ............................................. 266
G
Gecode ...................................................................... 259
Generally Accepted Accounting
Standards (GAAP) ............................................ 250
Geo services ............................................................... 92
Geomarketing extension .................................. 331
Global compliance dashboard ........................ 310
Global payments .................................................. 312
Global tax management .................................... 307
Global Transport Label (GTL) ........................... 199
Globalization .......................................................... 306
Goods and Invoice Receipt Reconciliation
app ......................................................................... 250
Goods receipt ...................................... 184, 188, 191
GR/IR account ........................................................ 250
Group Reporting app .......................................... 252
Guided tours .......................................................... 420
455
Index
H Intelligent scenario lifecycle
Handling unit management .................. 198, 300
evaluation report ............................................. 200
Handling Unit Monitor app .............................. 200
Handling units .......................................................... 94
Hierarchy views ..................................................... 153
Hub-and-spoke model ........................................ 347
Hybrid analytical-transactional apps ........... 128
Hybrid cloud .............................................................. 32
Hyperscalers .................................................... 69, 416
I Inventory management ........................... 187, 190
IAM Key Figures app ............................................ 404
Identity and access management .................. 400
phase activities ................................................. 403
SAP Activate methodology .......................... 402
Identity Authentication service ..... 58, 368, 405
Identity management ............................................ 58
Identity Provisioning service ........................... 405
iFlows ......................................................................... 340
Image-based buying ............................................ 167
Improvement maintenance ............................. 242
In-app developer extensibility .............. 316, 333
In-app extensibility ............................ 44, 315, 316
lifecycle management .................................... 322
In-application user assistance ......................... 418
Inbound processing with deliveries .............. 192
Incident management ........................................ 281
Industry cloud .............................................. 301, 304
Industry variants .................................................. 285
In-house repair ................................... 222, 232, 233
transaction history .......................................... 235
Innovation ........................................................ 40, 302
platform .................................................................. 66
In-place analytical apps ...................................... 128
Insight-to-action ...................... 133, 135, 138, 177
Integrated production scheduling ................. 175
Integration ........................................................ 28, 337
best practices ..................................................... 338
monitoring ......................................................... 387
packages .............................................................. 340
rational ................................................................ 337
SAP S/4HANA Cloud ....................................... 339
setup and tools .................................................. 339
strategy ................................................................ 337
Intelligent approval workflow ......................... 168
Intelligent enterprise ............................ 23, 51, 369
componenets ........................................................ 52
integrated enterprise ......................................... 54
456
management ................................................. 87, 89
Intelligent Situation Automation ..................... 76
framework ............................................................. 78
Intelligent technologies ................................ 69, 75
example .................................................................. 94
Intent-based navigation ..................................... 140
Intercompany Matching and
Reconciliation app ........................................... 252
Intercompany posting ........................................ 287
International Financial Reporting
Standards (IFRS) ................................................ 250
process overview ............................................... 187
Investment projects ............................................. 278
Invoice and payables management ............... 160
Invoice management ........................................... 215
Invoice-to-cash ....................................................... 255
Invoice-to-pay ........................................................ 255
Invoicing ................................................................... 166
J planning .............................................................. 242
Job monitoring ....................................................... 388
K Manage KPIs and Reports app ...... 143, 146, 156
Kanban ...................................................................... 181
Kanban Board app ................................................. 182
Key performance indicator (KPI) ......... 100, 122,
133, 134, 146, 169
framework ........................................................... 128
Key users ................................................................... 322
Kickstart for cloud onboarding ....................... 432
Klein, Christian ......................................................... 54
L Manage Your Test Processes app ................... 397,
Lead-to-cash .................................................... 55, 203
Learning Journey guides .................................... 439
Learning resources ............................................... 439
Learning tutorials .................................................. 419
Life sciences ............................................................. 297
Lifecycle management ................................ 58, 357
Lifecycle-stable artifacts ..................................... 316
Line-of-business (LOB) ........................................ 363
List and filter apps ................................................. 127
Localization ................................................... 306, 334
layers ..................................................................... 334
toolkit .......................................................... 334, 335
Logistics .................................................................... 186
execution ............................................................. 191
Low code .................................................. 70, 326, 329
M Migration objects ................................................. 407
Machine intelligence .......................... 98, 108, 109
Machine learning ........... 45, 79, 80, 84, 167, 219,
277, 278
approaches ............................................................ 86
embedded ............................................................... 87
enhance models ................................................... 89
side-by-side models ............................................ 88
solution architecture ......................................... 89
Maintenance
demand generation ........................................ 243
execution ............................................................. 247
management ........................................... 235, 237
notification ......................................................... 246
order ...................................................................... 246
plan .............................................................. 227, 228
strategies ............................................................. 241
Make-to-order (MTO) ....................... 173, 181, 292
Make-to-stock (MTS) ......................... 173, 181, 291
Manage Prices – Sales app ................................. 208
Manage Project Billing app ............................... 289
Manage Project Demand app ........................... 278
Manage RFQs app ................................................. 163
Manage Sales Item Proposals app .................. 111
Manage Service Entry Sheet app .................... 166
Manage Situation Types app ............................... 80
Manage Teams and Responsibilities app ....... 80
Manage Work Center Utilization app ........... 247
Manage Your Solution app ............................... 397
416, 417
Management of change ..................................... 282
Manual work request creation ........................ 243
Manufacturing ....................................................... 172
production modes ............................................ 172
Manufacturing execution system (MES) ..... 179
Margin Analysis app ............................................ 254
Marketplace platforms .......................................... 65
Mass processing .................................................... 353
Massive open online courses (MOOCs) ....... 440
Master data .............................................................. 343
consolidation ..................................................... 350
Master data integration ........................... 343, 349
Master data management ................................. 349
Master recipe .......................................................... 298
Index
Material flow .......................................................... 181
Material master ..................................................... 162
Midpoint scheduling .......................................... 176
Migrate Your Data app ....................................... 406
Mill products .......................................................... 296
Mobile analytics .................................................... 256
Mobile apps ............................................................ 113
Modeling .................................................................. 149
Modular architecture .......................................... 337
Modularity .............................................................. 361
Monitor Mass Changes app .............................. 120
Monitor Materials Without Contract app .... 109
Monitor Purchase Order Items app ..... 107, 170
Monitor Situations app ......................................... 78
Monitor Supplier Confirmations app ............. 95
Monolithic architecture .................................... 338
Multidimensional reports ................................ 138
Multitenancy ............................................................ 46
multitenant ............................................................... 47
My Sales Overview app ...................................... 211
My Situations app ................................................... 77
My Timesheet app ...................................... 278, 288
N
Nagarro ES .................................................................. 28
Navigation ...................................................... 103, 104
Near-zero downtime .............................................. 47
Networked asset management ....................... 238
No code .............................................................. 70, 326
Notifications ....................................... 103, 211, 330
O
OAuth 2.0 ................................................................. 339
OData ........................................................ 46, 132, 340
service ................................................................... 317
One ERP core ............................................................. 30
One workflow inbox .............................................. 57
openSAP ................................................................... 440
Operate-to-maintain ........................................... 242
Operational analytics ......................................... 256
Operational data provisioning (ODP)
framework .......................................................... 154
Operational procurement ................................ 164
Operational purchasing ..................................... 160
Operations and overhead maintenance ..... 242
Order capture ......................................................... 212
Order Engineering Worklist app .................... 260
Order management .................................... 204, 209
457
Index
Organizational change management
(OCM) ................................................. 361, 413, 436
Organizational structure ................ 370, 375–378
Outbound processing with deliveries .......... 192
Output management .......................................... 177
Outsourced manufacturing .............................. 183
Overdue Materials app ....................................... 190
Overview pages ...................................................... 135
P Product compliance ................................... 282, 300
PayPal Giving Fund ................................................. 22
Periodic billing plan ............................................. 229
Persistency .............................................................. 149
Persistent data storage .......................................... 79
Personalization ............................................ 119–122
Phases ........................................................................ 365
Physical inventory ..................................... 184, 189
Pivot tables .............................................................. 128
Pixel perfect reports ............................................ 127
Plan asset maintenance ..................................... 244
Plan Customer Projects app ............................. 286
Planned independent requirement (PIR) .... 181
Planned orders ....................................................... 173
Planning and simulation apps ........................ 128
Planning buckets .................................................. 246
Plan-to-optimize ................................................... 239
Platform as a service (PaaS) .............................. 167
Point-of-sale (POS) ................................................ 265
Post Goods Receipt for Purchasing
Document app .................................................. 110
Postupgrade tests ....................................... 414, 417
Prebuilt bots ...................................................... 83, 84
Prebuilt content ....................................................... 83
Preconfigurations ................................................. 370
Predictive Accounting app ................................ 254
Predictive analytics ............................. 84, 168, 188
Predictive material and resource
planning .............................................................. 175
Predictive MRP ...................................................... 292
Preliminary billing document ......................... 290
Pricing ....................................................................... 205
agreements ......................................................... 230
definition ............................................................. 206
engine ................................................................... 207
Pricing Elements – Flexible Analysis app .... 208
Private, cloud ............................................................. 32
Pro code .................................................................... 326
Proactive maintenance ...................................... 242
Problem-solving process ................................... 186
Process content viewer ...................................... 384
458
Process manufacturing ............................. 173, 296
Process mapping ................................................... 143
Process model ........................................................... 62
Process orders ............................................... 173, 298
Procurement analytics ........................................ 161
Procure-to-pay ........................................................ 160
Product allocation ................................................. 196
Product and subscription modeling ............. 265
Product availability check ................................. 196
Product costing ...................................................... 274
Product data management (PDM) ................. 271
Product experience (PX) champions ............. 428
Product lifecycle management (PLM) ........... 269
Product master ....................................................... 162
Product stack ............................................................. 30
Product survey ....................................................... 427
Production execution ......................................... 179
Production operations .............................. 176, 178
Production part approval process (PPAP) ... 185
Production system ..................................... 368, 400
Production versions ............................................. 184
Professional services ............................................ 285
Progressive information disclosure ................ 78
Project .......................................................................... 71
Project billing ................................................ 287, 289
Project Briefs app .................................................. 280
Project budgeting .................................................. 278
Project collaboration ........................................... 280
Project Control App .............................................. 277
Project controlling object .................................. 278
Project cost planning ........................................... 277
Project Cost Report app ...................................... 278
Project Experience app .................. 373, 374, 376,
378, 380
Project Planning App ........................................... 277
Project profitability .............................................. 290
Project success engagement ............................. 431
Project-based services ......................................... 285
Provisioning of materials .................................. 184
Public cloud ............................................................... 31
Purchase order (PO) .................................... 166, 251
Purchase requisitions ............................................ 77
Purchasing Spend dashboard ........................... 171
Q Robotic process automation (RPA) ................... 80
Quality gates ........................................................... 361
Quality management ...................... 185, 186, 300
trigger points ...................................................... 185
Quality system ............................................. 368, 400
Qualtrics ................................................................... 427
Quantity contract ................................................. 210
Queries ...................................................................... 145
Quick-start service ................................................ 433
Quotation ....................................................... 208, 263
Quote-to-cash process ........................................... 35
Quote-to-order ....................................................... 205
R Sales force automation ...................................... 213
Reactive maintenance ........................................ 242
Real user monitoring .......................................... 389
Receivables management ................................. 255
Record-to-report ................................................... 250
Recruit-to-retire ........................................................ 55
Recurring service .................................................. 227
analytics .............................................................. 228
Release assessment and scope
dependency tool ............................................... 412
Release management .......................................... 410
postupgrade testing ........................................ 412
preparation ........................................................ 411
tools ....................................................................... 412
Release upgrade schedule ................................. 410
Release-for-delivery ............................................. 197
Reliability-centered maintenance ................. 237
Repair confirmations .......................................... 234
Repair objects ......................................................... 233
Repair order ............................................................ 234
Repetitive manufacturing (REM) ................... 172,
173, 181
Request for quotation (RFQ) ............................. 163
Requirements management ............................ 275
Resource management ...................................... 287
Resource scheduling .................................. 244, 247
Resource-related billing ..................................... 290
Responsibility management ............................... 76
Restricted measure .............................................. 146
Restrictions ............................................................. 401
Returns management ......................................... 216
Revenue Accounting app ................................... 252
Revenue recognition ........................................... 269
Review Customer Projects app ........................ 290
Roadmap viewer ................................................... 392
Roadmaps ................................................................ 422
Run Advanced Compliance
Reports app .............................................. 310, 311
Index
S
Safety data sheet ................................................... 285
Sales .................................................................. 203, 205
analytics .............................................................. 218
inquiries ............................................................... 208
order ............................................................ 279, 287
Sales Billing .................................................... 215, 268
Sales Management Overview app ................. 135
Sales Order Fulfillment Issues app ................ 129
SAP 3D Visual Enterprise Manufacturing
Planner ................................................................ 272
SAP Activate ............................... 357, 359, 360, 437
components ....................................................... 363
deploy phase ................................... 371, 398, 404
discover phase ......................................... 367, 390
explore phase ................................. 368, 393, 403
integration ......................................................... 370
key concepts ...................................................... 359
key principles ..................................................... 360
methodology ..................................................... 364
phases ......................................................... 364, 390
prepare phase ............. 367, 370, 391, 392, 403
realize phase .......................... 368, 370, 395, 404
run phase ......................................... 368, 399, 405
tools ............................................................. 366, 368
SAP AI Business Services ...................................... 88
SAP AI Core foundation ........................................ 88
SAP Analytics Cloud ........... 34, 45, 68, 85, 88, 92,
127, 130, 154, 277
dashboard .......................................................... 131
data access ......................................................... 154
embedded edition ................ 140, 147, 151, 155
smart features ...................................................... 89
SAP API Business Hub ......... 57, 62, 71, 204, 322,
338, 340, 342
capabilities ......................................................... 342
homepage ........................................................... 342
SAP Ariba .......................................................... 55, 161
SAP Asset Intelligence Network ............ 238, 239
SAP Asset Intelligent Network ........................ 237
SAP Asset Performance and Strategy
Management ..................................................... 240
SAP Asset Strategy and Performance
Management ......................... 237, 239, 241, 243
SAP Best Practices ................................ 83, 360, 363
SAP Best Practices Explorer .... 83, 338, 339, 363
SAP Beta Testing ................................................... 426
SAP Billing and Revenue Innovation
Management ............................................ 264, 266
SAP BTP, ABAP environment ........................... 329
459
Index
SAP Business Application Studio .... 99, 108, 328
SAP Business Explorer (SAP BEx) ................... 153
SAP Business Network ........................................... 53
SAP Business Planning and Consolidation
(SAP BPC) ............................................................. 130
SAP Business Suite .................................................. 53
SAP Business Technology Platform
(SAP BTP) .... 25, 27, 44, 51, 52, 64, 81, 88, 115,
167, 340, 345
analytics ................................................................. 68
capabilities ............................................................ 66
continuous evolution ........................................ 69
SAP BusinessObjects Business
Intelligence ......................................................... 130
SAP BW/4HANA ........................................... 130, 154
SAP Central Business Configuration ............... 28,
368–371, 373, 375, 377, 379, 381
SAP Cloud ALM ................. 58, 371, 381, 383, 384,
392, 396
automated testing ........................................... 386
business process content .............................. 385
implementation ................................................ 384
notifications ....................................................... 389
operations ........................................................... 387
project overview ............................................... 386
SAP Activate ....................................................... 385
test cases .............................................................. 386
SAP Cloud Application Programming
Model .......................................................... 328, 332
SAP Cloud Identity Access Governance ....... 405
SAP Cloud Identity Services ...................... 58, 405
SAP Cloud SDK ....................................................... 329
SAP Commerce Cloud ............................... 213, 292
SAP Community .......................................... 336, 429
SAP Continuous Integration and
Delivery ................................................................ 329
SAP Convergent Mediation by
DigitalRoute, cloud edition .......................... 267
SAP Conversational AI ........................................... 46
SAP CPQ ................................................. 262, 263, 292
SAP Customer Engagement Initiative .......... 425
SAP Customer Experience ................ 55, 203, 204
SAP Customer Guide ........................................... 113
SAP Data Intelligence .............................. 67, 79, 88
SAP Data Warehouse Cloud .... 68, 130, 132, 154
SAP Digital Manufacturing Cloud ................. 178,
180, 299
SAP Discovery Center ............................................. 72
SAP Document Compliance ............................. 308
SAP Early Adopter Care ...................................... 426
SAP Edge Services .................................................... 92
SAP Enable Now ..................................................... 421
460
SAP Engineering Control Center ..................... 271
SAP Enterprise Architecture
Methodology ................................................. 57, 61
SAP Enterprise Continuous Testing
by Tricentis ......................................................... 386
SAP Enterprise Portfolio and
Project Management ...................................... 271
SAP Enterprise Product Development ......... 269,
274, 275
SAP Enterprise Support ...................................... 435
SAP Environment, Health, and Safety
Management ...................................................... 281
SAP Event Mesh ........................................... 330, 332
SAP Extended Warehouse Management
(SAP EWM) ........................................................... 193
SAP Extensibility Explorer ................................ 323
SAP Extension Suite ................................... 324, 326
phases ................................................................... 328
tools ....................................................................... 327
SAP Fiori ....... 46, 56, 97–104, 108, 113, 115, 117,
119, 127
cards ...................................................................... 135
elements ............................................................... 329
mapping to process ......................................... 144
SAP Fiori apps reference library ...................... 317
SAP Fiori launchpad .......... 77, 97–101, 103, 106,
115, 119
SAP Global Certification ..................................... 441
SAP Graph ................................................ 71, 304, 348
SAP HANA ........................................................... 44, 48
database ............................................................... 126
SAP HANA Automated Predictive
Library .............................................................. 87, 88
SAP HANA Cloud ....................................... 47, 48, 67
SAP HANA Predictive Analysis Library .... 87, 88
SAP Help Portal ............................................ 442, 443
SAP Innovation Management .......................... 270
SAP Integration Solution Advisory
Methodology ................................................. 59, 60
SAP Integration Suite ....................... 341, 343, 344
SAP Intelligent RPA ................ 40, 80, 83, 94, 168,
213, 440
business value ...................................................... 82
components .......................................................... 81
desktop studio ..................................................... 84
factory ..................................................................... 83
trial ........................................................................... 84
SAP Internet of Things (SAP IoT) ....................... 90
delivery insights .................................................. 93
device management ......................................... 91
lifecycle management ...................................... 91
main services ........................................................ 90
SAP Internet of Things (SAP IoT) (Cont.)
replenishment ...................................................... 93
SAP Jam ..................................................................... 121
SAP Learning Hub ....................................... 439, 441
SAP Learning Rooms ........................................... 441
SAP Live Access ...................................................... 441
SAP Maintenance Assistant ........... 242, 243, 248
SAP Manufacturing Execution ........................ 180
SAP Master Data Governance .......................... 350
cloud edition ...................................................... 351
deployment options ........................................ 351
SAP Master Data Integration .................... 57, 344,
345, 347
SAP Mobile Services ............................................. 115
SAP NetWeaver Application Server
for ABAP .................................................................. 44
SAP One Domain Model .................. 57, 278, 343,
345, 347
SAP ONE Service .................................................... 306
SAP Predictive Analytics integrator ......... 87, 90
SAP Predictive Asset Insights .......................... 237,
239–241, 243
SAP Preferred Success ......................................... 434
SAP Product Lifecycle Costing ......................... 274
SAP Product Lifecycle Management
(SAP PLM) ............................................................ 274
SAP Qualtrics .......................................................... 275
SAP R/3 ......................................................................... 53
SAP Recipe Development .................................. 273
SAP Reference Business Architecture .... 61, 305
SAP Returnable Packaging Management .... 295
SAP Revenue Recognition ................................. 229
SAP Road Map Explorer ............ 59, 338, 422, 423
SAP S/4HANA ............................................................ 30
SAP S/4HANA Asset Management for
resource scheduling ........................................ 242
SAP S/4HANA Cloud, private edition .............. 32
SAP S/4HANA Cloud for master
data governance ..................................... 349, 352
SAP S/4HANA Cloud for projects .................... 288
SAP S/4HANA for central procurement ...... 161
SAP S/4HANA for product compliance ........ 282
SAP S/4HANA migration cockpit ................... 406
SAP SDK for iOS ..................................................... 115
SAP Self-Billing Cockpit ...................................... 295
SAP Services and Support .................................. 431
SAP Smart Business ............................................. 134
SAP Solution Manager ........................................ 383
SAP Supplier Problem-Solving ........................ 295
SAP Value Assurance ........................................... 433
SAP Variant Configuration and Pricing ....... 263
SAP Warehouse Robotics ................................... 195
Index
SAP Workflow Management ............................ 213
SAPUI5 ......................................................................... 53
Scalability .................................................. 48, 49, 361
Schedule Maintenance Plan app .................... 228
Schedule Physical Inventory
Documents app ................................................ 190
Scheduling agreements ..................................... 295
Scheduling parameters ...................................... 228
Scoping ............................... 370, 372, 373, 375–377
Screen maintenance demands ....................... 244
Search ............................................................... 101, 104
Security ....................................................................... 58
Security and compliance ................................... 345
Segment service ....................................................... 92
Selection views ...................................................... 121
Self-service configuration ................................. 206
Serial number management ............................ 202
Serial number master record .......................... 202
Serial number-managed products ................ 194
Serial Shipping Container Code (SSCC) ........ 199
Service
as a business ...................................................... 220
confirmation ..................................................... 224
contracts ................................................... 223, 266
level ....................................................................... 287
orientation ......................................................... 345
procurement ............................................. 161, 162
quotation ................................................... 224, 225
workforce ............................................................ 223
Service contract management ........................ 229
change processes ............................................. 231
Service Contracts app ......................................... 230
Service management .......................................... 220
integration ......................................................... 224
third-party providers ..................................... 223
types ...................................................................... 221
Service order ................................................. 224, 226
incomplete .......................................................... 227
management ............................................ 224, 225
Service-level agreement (SLA) ................ 209, 230
Settings ............................................................ 103, 117
Settlement management .................................. 210
Shop floor execution .......................................... 180
Shop-on-behalf features .................................... 165
Side-by-side analytics ............................................ 45
Side-by-side extensibility ................. 44, 316, 323
advantages ........................................................ 325
building ............................................................... 327
motivation ......................................................... 324
process flow ....................................................... 331
scenarios ............................................................. 325
Simple Object Access Protocol (SOAP) ......... 340
461
Index
Simplicity ................................................................. 345
Simulation Environment app .......................... 260
Situation Handling ......... 76, 80, 93, 95, 210, 278
apps ....................................................................... 128
configuration ........................................................ 80
example .................................................................. 76
tracking and analysis ........................................ 78
Slow or Non-Moving Material app ................. 188
Slow-moving service ........................................... 221
Software as a service (SaaS) .................................. 24
Solution architecture ..................................... 41, 43
Solution Billing ...................................................... 216
Solution fit ............................................................... 361
Solution order management ................. 264, 265
Solution Order Progress Monitor .................. 266
Source-to-pay ............................................................ 55
Sourcing
cockpit .................................................................. 163
products .................................................................. 76
Sourcing and procurement .............................. 159
Spend Variance app ............................................. 134
Split valuation ........................................................ 202
Spreadsheet upload ............................................. 213
SQL views .................................................................... 45
staging tables .......................................................... 407
Standard test automates .................................... 417
Starter project ........................................................ 373
Starter system ........................................................ 367
Stock
procurement ...................................................... 164
transfer ................................................................. 190
Stock Availability Analysis for
Just-In-Time Calls app .................................... 129
Stories ........................................................................ 140
Strategic value ........................................................... 33
Subcontracting ...................................................... 183
Subscription-based pricing .................................. 71
Subscriptions .......................................................... 267
Supervise Collections Worklist app ..... 129, 137
Supplier management ........................................ 160
Supply-to-line (S2L) .............................................. 294
Swift Apple iOS ...................................................... 115
SysML ......................................................................... 275
System
landscape .................................................. 357, 367
modeling .............................................................. 275
T end users ............................ 97, 99, 109, 115, 119
Tables ......................................................................... 141
settings ................................................................. 138
Tags ............................................................................. 373
462
Index
Tasks ........................................................................... 366 User support .............................................................. 77 W
Technical object breakdowns ........................... 240 Users access applications .................................. 401
Technical object damages .................................. 240 Warehouse inbound processing .................... 193
Technological debt ............................................... 345 V Warehouse KPIs – Operations app ................ 194
Technology platforms ........................................... 65 Warehouse management system
Tenant .......................................................................... 46 Value adoption service ....................................... 434 (WMS) .......................................................... 193, 194
databases ............................................................... 47 Value contract ........................................................ 210 Warehouse outbound processing ................. 194
isolation ................................................................. 47 Variant Configuration Overview page ......... 262 Web assistant ................................................ 103, 370
Test automation tool ....................... 413, 415, 416 Variants ..................................................................... 138 What’s New Viewer ..................................... 405, 430
Test execution infrastructure .......................... 416 View Browser app ....................................... 143, 147 Whitelisted APIs .................................................... 179
Test management ....................................... 275, 413 Virtual data model (VDM) .......................... 44, 321 Work in progress (WIP) ............................. 289, 290
phases ................................................................... 414 Virtual events ......................................................... 431 Work item ................................................................ 286
SAP Activate ....................................................... 414 Visual Design Stream (VDS) .............................. 276 Work package ................................................ 277, 286
Test scripts ............................................................... 363 Visual Studio Code ............................................... 108 Workflow inbox .................................................... 165
Test Your Processes app ..................................... 416 Visualization ........................................................... 151 Workstreams .......................................................... 365
Testing ....................................................................... 396 Voice of the customer ......................................... 275 Wrapper app ........................................................... 151
Text views ................................................................. 153
The Open Group Architecture
Framework (TOGAF) .......................................... 61
Third-party warehouse management ........... 193
Time series data ....................................................... 91
Total cost of ownership (TCO) ..................... 23, 38
Track Sales Orders app ........................................ 214
Transportation
demand ................................................................. 198
execution ............................................................. 198
management ...................................................... 198
planning ............................................................... 198
Treasury and cash management ..................... 257
Treasury Executive Dashboard app ............... 258
Trial system ................................................... 367, 391
U
Unattended bots ...................................................... 81
Universal Journal ......................................... 249, 250
Use cases ..................................................................... 33
User actions menu ...................................... 103, 120
User centricity ........................................................ 345
User experience (UX) ...................................... 56, 97
design language ........................................... 98, 99
design principles ................................................. 98
design system ............................................. 97, 113
mobile user experience ................................... 109
User interface adaptation .............. 115, 117, 317
app variant ......................................................... 119
app variants .................................... 115, 117, 121
key users ....................................... 97, 99, 115, 116
UI elements ............................................... 115–117
463
 First-hand knowledge.

Thomas Saueressig is a member of the Executive Board of SAP

SE. He leads the SAP Product Engineering area and has global
responsibility for all business software applications. This includes
all functional areas from product strategy and management to
product development and innovation as well as product delivery
and support.
Jan Gilg is the president of SAP S/4HANA, SAP’s flagship product
that encompasses ERP, finance, and the supply chain. In this role,
he has global responsibility for the development, delivery, and
product management of SAP S/4HANA, SAP’s Industry Solutions,
as well as the SAP Digital Supply Chain portfolio.
Oliver Betz is a senior vice president and global head of product
management for SAP S/4HANA at SAP SE. In this role, he assesses
customer and market requirements and drives the SAP S/4HANA
product strategy. Under his leadership, his team has discovered
key market trends and collaborated with customers and partners
globally to define SAP’s next generation software solution for the digital core,
helping customers to gain a competitive advantage.

Marcus Homann is chief of staff and head of customer engage-

ment of SAP S/4HANA product management at SAP. In this role
he supports important strategic initiatives and takes care of critical
customer requirements. Marcus joined SAP in 2014 and has had
different roles in SAP’s support and engineering organizations
including development manager, IT planning architect, escalation manager,
operations expert, and customer office lead.
Thomas Saueressig, Jan Gilg, Oliver Betz, Marcus Homann

SAP S/4HANA Cloud: An Introduction

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