Chapter 123 All Files

Table of Contents
Page
Cover Page.............................................................................................................I
Title Page...............................................................................................................II
Abstract................................................................................................................III
Acknowledgment.................................................................................................V
Chapter I: INTRODUCTION.............................................................................1
Background of the Study............................................................1
Statement of the problem...........................................................3
Conceptual Framework..............................................................4
Scope and Delimitation..............................................................4
Significance of the Study............................................................5
Definition of Terms.....................................................................6
Chapter II: REVIEW OF RELATED LITERATURE..........................................7
Review Related Literature..........................................................7
Computer System Servicing skills..............................................7
Research Gap..........................................................................18
Chapter III: METHODODLOGY......................................................................19
Research Design...................................................................19
Research Population and Sample........................................19
Sampling Procedure..............................................................20
Research Instruments...........................................................21
Data collection procedure.....................................................21
Reference.............................................................................................................23
Appendices..........................................................................................................26
Appendix A - Letter to Conduct the Study……………………………….
26
Appendix B - Letter to the Validators....................................................27
Appendix C - Scale Type Questionnaire for Validity.............................30
Appendix D - Validation Rating Sheet...................................................32
Curriculum Vitae.................................................................................................38
FACTORS AFFECTING ACADEMIC PERFORMANCE OF INFORMATION
COMMUNICATION TECHNOLOGY SENIOR HIGH SCHOOL STUDENTS IN
COMPUTER SYSTEM SERVICING DURING PANDEMIC
A Research Proposal
________________________
By:
Casimiro, Daryl Dave

Comaingking, Godwin
Importante, Ryan
Guzman, April Mae
Lastimosa, Aljie
Luminao, John Mark
Malintad, Mark
Navarro, Bruks Kyle
GRADE12/ ICT- Macintosh
SENIOR HIGH SCHOOL DEPARTMENT
GENERAL SANTOS CITY NATIONAL HIGH SCHOOL
Calumpang, General Santos City
June 2023
COMPUTER SYSTEM SERVICING DURING PANDEMIC
________________________
A Research Proposal
Presented to the Faculty of Senior High School Department
General Santos City National High School
In Partial Fulfillment of the Requirements in the Course
Practical Research 2
________________________
By:
Casimiro, Daryl Dave
Comaingking, Godwin
Importante, Ryan
Guzman, April Mae
Lastimosa, Aljie
Luminao, John Mark
Malintad, Mark
Navarro, Bruks Kyle
GRADE12/ TVL-ICT
SENIOR HIGH SCHOOL DEPARTMENT GENERAL SANTOS CITY NATIONAL

HIGH SCHOOL
Calumpang, General Santos City
January 2023
Acknowledgment
The researchers would like to express sincere gratitude to our esteemed
principal, Mr. Rustico S. Pelonio Jr., for granting us permission to conduct our
research survey within our school premises. Your unwavering support and belief
in the importance of academic inquiry have been instrumental in enabling us to
pursue this study.
Besides, we would like to express our deepest gratitude to the
panelists, Ms. Aimee Grace S. Sapa, Ms. Hazel Rose V. Corachea, and Ms.
Armor Faldas, who generously shared their expertise and valuable insights
throughout our research. Your thoughtful feedback and constructive criticism
have greatly contributed to the development and refinement of this study. Your
commitment to excellence in academia and dedication to advancing knowledge
have been instrumental in shaping the direction of our research project.
This is to inform you that we extend our heartfelt appreciation to our
esteemed validators, Mr. Benjamin S. Seniel, Ms. Wendelyn M. Alo, and Mr.
Oliver M. Quintanilla, for their meticulous examination and review of our
research. Your meticulous attention to detail, insightful suggestions, and rigorous
evaluation have undoubtedly enhanced the quality and credibility of this work.
Your commitment to upholding academic standards and ensuring the validity of
the findings is truly commendable.

Furthermore, we are indebted to our research coach, Mr. Cristian
Paderes, whose guidance and support have been invaluable throughout this
journey. Your expertise, patience, and unwavering belief in our abilities have
encouraged us to overcome challenges and reach new heights in our research
endeavors. Your mentorship has not only shaped our research skills but has also
nurtured our intellectual growth, and for that, we are sincerely grateful. The
researchers would also like to acknowledge the contributions of all the individuals
who supported us during this research endeavor, whether through their
encouragement, technical assistance, or provision of resources. Your
involvement has played a crucial role in the successful completion of this study.
To all those mentioned and those unmentioned, thank you for your invaluable
contributions and support. This research project would not have been possible
without every one of you.

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Chapter 1
Introduction
Background of the Study
This study is all about finding the factors affecting the academic
performance of information and communication technology (ICT) students on
computer system servicing (CSS) during the COVID-19 pandemic in General
Santos City National High School. It has been years since this pandemic broke
out globally. From the very beginning of the government's implementation of
various lockdowns and home quarantines, schools and many business
establishments were closed. Schools, especially the GSCNHS, were temporarily
closed, and all teachers, students, and even parents were prohibited from going
to school.
As we know, the COVID-19 pandemic affected the academic performance
of senior high school ICT (information and communication technology) students
during the COVID-19 pandemic, especially their major subject, CSS (computer
system servicing). As time goes on, students struggle in this situation, and
consequently, they struggle with the availability of internet connections, online
learning materials, and the lack of in-person interaction, which causes them to
lose interest or concentration.

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Since the COVID-19 pandemic started, information and communication
technology (ICT) has been utilized in different fields. The Department of
Education (DepEd) has applied distance learning modalities to ensure learning
continuity, which involve technology and an internet connection. This way,
students can continue their education in remote setups on online and offline
platforms. However, COVID-19 still has an effect on the academic performance
of senior high school ICT students.
The recent outbreak of the coronavirus (COVID-19) pandemic has led to
the total lockdown of major cities in Nigeria. According to Oyinloye (2020), the
pandemic has had a negative outcome on the performance of senior secondary
students.
Limniou et al.'s (2021) study shows that senior high school students with
high levels of self-regulation and digital capabilities were able to keep focused on
their academic performance and engaged during the lockdown. Although
universities and teachers were "forced" to shift their teaching approach due to the
unfortunate disruption of the COVID-19 pandemic.

3
The purpose of the study is to determine the factors affecting the
academic performance of senior high school ICT students on CSS during the
COVID-19 pandemic in General Santos City National High School and
satisfaction with online classes during the COVID-19 pandemic and to develop a
relationship between these variables.
Statement of the problem
This study aims to determine the factors affecting the academic
performance of senior high school ICT students on computer system servicing
(CSS) during the COVID-19 pandemic at General Santos City National High
School.
Especially it will seek to answer the following questions:
1. What are the factors affecting the academic performance in Computer
System Servicing during COVID-19 pandemic, in terms of?
1.1 CSS skills
1.2 Classroom activities
1.3 Practicum
4
Conceptual Framework
The conceptual framework of the study presents the factors affecting
academic performance as independent variables, as well as the senior high
school ICT students on CSS at General Santos City National High School.
Likewise, the dependent variable of the study will serve as a factor to determine if
there are any effects on the academic performance of the students.
Independent Variable Dependent Variable
Academic Performance of
COVID-19 Pandemic the senior high school ICT
Students
Scope and Delimitation
This study will be conducted to determine the factors affecting the academic
performance of the ICT students at General Santos City National High School.
The participants of the study will be senior high school ICT students. In line with
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this study, it will discuss the insights of the students regarding the factors that
affect their academic performance.
Significance of the Study
This study is significant to students, upcoming senior high school
students, future researchers, teachers, and faculty heads because it serves as
awareness, a baseline study, additional knowledge and information, a driving
force, and mental and moral support.
The study is made with the aim of providing information and knowledge
regarding the chosen topic from the respondents and other research studies
needed for its expected importance to the following sectors:
Students
This study will help students determine the factors that affect the
academic performance of senior high school students on their computer systems
during the COVID-19 pandemic.
Future Researcher
This study can help future researchers know how senior high school
students in GSCNHS overcome the challenges of the new normal learning
system. This study can help future researchers; they can use it for future
references.
Teachers
This research will help teachers learn how to be considerate of students
who are unable to complete their activities on time. This study will enable the
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teachers to be more considerate with the deadline for the submission of activities
by the students. Also, this study can enable teachers to become aware of the
challenges facing students in the new normal learning system.
Definition of Terms
Academic Performance
Operational definition – This is where student academic achievement is
measured.
COVID-19 Pandemic
Operational definition - Is an infectious disease that spread from person to
person through droplets released when an infected person coughs, sneezes, or
talks.
Computer System Servicing
Operational definition - It develops student’s skills in diagnosis and
troubleshooting of computer systems, as well as in the performance of computer
operations.
Information Communication Technology
Operational definition - Is a senior high school stand that prepares students for a
career in Information and Communication Technology.

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Chapter 2
Review Related Literature
This chapter presents the relevant literature for this study. It focuses on
the different factors affecting the academic performance of ICT students. It
includes the different variables that can affect the academic performance of
senior high school ICT students in computer system servicing.
Computer System Servicing skills
According to Michels (2012), acquiring CSS involves learning how to
perform the skills (procedural knowledge), the rationale for doing them
(underlying basic science knowledge), and the interpretation of the findings.
Without these three components, CSS is merely a mechanical performance with
limited clinical application. However, clinicians are often unaware of the complex
interplay between different components of a CSS that they are practicing and
consequently do not teach all these aspects to students.
1. Network Configuration on CSS
Embedded systems are constantly becoming more complex, as they are
increasingly equipped with more functionality. Networking capability is one of the

8
most desired features even for embedded systems, hence network applications,
typically used in desktop systems, are required to become available in the
embedded system domain. Rewriting these applications to fit into embedded root
file systems takes time and effort that may entail a considerable cost. On the
other hand, using the existing desktop applications is a good strategy, although
introducing many challenges. Formulating storage specifications is easy, but it is
not the same for memory as traditionally used memory tools do not utilize the
Proportional Set Size value. A thoroughly architecture-independent development
methodology is proposed about the construction of an optimized medium-sized
network embedded system utilizing the large GNU/Linux code base and
emulation. (Anders 2020)
2. Troubleshooting software issues
Today’s digital world and evolving technology have improved the quality of
our lives, but they have also come with a number of new threats. In the society of
smart cities and industries, where many cyber-physical devices connect and
exchange data through the Internet of Things, the need to address information
security and solve system failures becomes inevitable. System failures can occur
because of hardware failures, software bugs, or interoperability issues. In this
paper, we introduce the industry-originated concept of "smart troubleshooting,"
which is the set of activities and tools needed to gather failure information
generated by heterogeneous connected devices, analyze it, and match it with
troubleshooting instructions and software fixes. As a consequence of

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implementing smart troubleshooting, the system would be able to self-heal and
thus become more resilient. (Mauro et al., 2020)
3. Understanding of Operating System
Many modern applications have a significant operating system (OS)
component. The OS component has several implications, including affecting
control flow transfer in the execution environment. the operating system's effects
on control flow transfer and prediction, and designing architectural support to
alleviate the bottlenecks. We characterize the control flow transfer of several
emerging applications on a commercial operating system. We find that the
exception-driven, intermittent invocation of OS code and the user/OS branch
history interference increase the misprediction in both user and kernel code. We
propose two simple OS-aware control flow prediction techniques to alleviate the
destructive impact of user/OS branch interference. (Tao Li et al., 2002)
4. Installing and configuring computer systems
The techniques used to build highly available computer systems are
sketched. Historical background is provided, and terminology is defined.
Empirical experience with computer failure is briefly discussed. Device
improvements that have greatly increased the reliability of digital electronics are
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identified. Fault-tolerant design concepts and approaches to fault-tolerant
hardware are outlined. The role of repair and maintenance and of design-fault
tolerance is discussed. Software repair is considered. The use of pairs of
computer systems at separate locations to guard against unscheduled outages
due to outside sources (Gray et al., 2019)
5. Knowledge of computer hardware and software components
The application domain that is considered in this project contains
combined hardware and software systems. Those systems share a lot of
commonalities and are configured for a rich variety of outgoing products. Among
others, we discuss issues concerning features and evolution. Feature trees
describing the functionality in terms of customer requirements are used to
efficiently select, combine, and configure components from the product catalog.
Mappings between these feature models and the product descriptions have to be
developed and modeled sufficiently for the configuration task. A further problem
area arises in this application domain with the evolution of both the products
themselves and the models describing the product catalog. (Thorsten Krebs
2002)
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Factors affecting the performance on classroom activities
In this era of globalization and technological revolution, education is
considered the first step in every human activity. It plays a vital role in the
development of human capital and is linked to an individual’s well-being and
opportunities for better living. It ensures the acquisition of knowledge and skills
that enable individuals to increase their productivity and improve their quality of
life. This increase in productivity also leads to new sources of income, which
enhances the economic growth of a country. The quality of student’s
performance remains a top priority for educators. It is meant to make a difference
locally, regionally, nationally, and globally. Educators, trainers, and researchers
have long been interested in exploring variables that contribute effectively to the
quality of learners' performance. (Saxton, 2000)
1. Understanding about Operating System (OS)

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One of the difficulties of operating systems is the highly unpredictable
nature of the demands made on them. Independent users submit jobs with
varying resource requirements at irregular intervals. An operating system is
expected to schedule this unpredictable mixture of jobs in such a manner that the
resources are utilized efficiently and the users can expect a response within
reasonably predictable times. The only way to satisfy these expectations is
probably to put restrictions on the characteristics of jobs so the designer can take
advantage of the expected usage of resources. This is certainly the main reason
for the success of small, specialized operating systems. It also gives a plausible
explanation of the failure of recent "general-purpose" operating systems, which
try to handle a much greater variety of jobs (in some cases for a variety of
machine configurations as well). (Hansen 2020)
2. Level of student engagement
E-learning platforms and processes face several challenges, among which
is the idea of personalizing the e-learning experience and keeping students
motivated and engaged. The event log is transformed using MATLAB to generate
a new dataset representing the considered metrics. Experimental results’
analysis shows that among the considered interaction-related and effort-related
metrics, the number of logins and the average duration to submit assignments
are the most representative of the students’ engagement level. Furthermore,
using the silhouette coefficient as a performance metric, it is shown that the two-
level model offers the best performance in terms of cluster separation. However,
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the three-level model has similar performance while better identifying students
with low engagement levels. (Moubayed et al., 2020)
3. Work readiness
Student work readiness relates to the acquisition of relevant skills and
knowledge that enable students to make meaningful contributions to the industry
and assist them in their transition from student to practitioner. An individual’s
smooth transition into the workforce translates into higher levels of interaction in
their workplace, resulting in benefits for both the employee and the employer.
In the built environment, employees are known to experience high levels of work-
related stress, exacerbating the need for built environment professionals to be
well-prepared for the workforce. (Eric. ed., 2020)
4. Availability of technical resources
Modern technology can spark more innovative and creative ideas in
students' minds. It can help the students learn their lesson on their own and
provide a lot of information that is required by students. Revolutionize the routine
of technology that increases educational paradigm shifts that provide importance
to student-centered learning. The main objectives were to probe available
technology resources in the education system and examine educating students
on the appropriate use of technology that can overcome the problems. It was
found that technology facilitates the students becoming independent learners and
improves their interest because many websites combine practical knowledge with
theoretical knowledge. (Nawaz and Amin, 2018)

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5. Lack of time management
We argue that time management training can help develop students’ self-
control, which helps them spend less time on leisure activities and more time on
activities that are associated with student success. The imposition of measures
meant to reduce or stop the spread of the COVID-19 virus provided an
opportunity where the impact of time management training on student behavior
could be assessed when there was a significant change in the learning
environment, from in-person learning to online learning. The transition to online
learning was associated with an increase in unstructured time and the removal of
time norms for students. (Tabvuma et al., 2021)
Factors affecting the practicum on Computer System Servicing (CSS)
According to Olawale (2022), the practicum is a practical experience
offered to individuals as a means to enable them to put into practice the
theoretical knowledge they have learned during the process of education. The
objectives for doing this are to expose students to a minimum of two semesters
and six months of field experience, including observation, adaptation to office
conditions, and planning and preparation for social work intervention. Those who
engage in this exercise are expected to serve in both formal and informal
organizations. As a consequence of this, monthly reports are required.
1. Efficiency skills
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The state of ICT integration and the level of its implementation in the
school learning system of the Department of Education (DepEd) in senior high
schools in the Division of General Santos City during the school year 2019-2020
It utilized the convergent parallel mixed method.
Findings show ICT teachers taking big roles in the implementation of the
program, where learners were encouraged to participate in class. They maximize
the teaching-learning process despite a gap in facility maintenance and
upgrading software and internet connections as hindering factors in delivering
better educational services. While there were computers provided, not all
learners were able to use or access them. While ICT teachers were guided by
the curriculum guide with the competencies required as their legal framework,
they have not established standardized modules. They only relied on the
available resources on the internet. (Wilfred Bidad, 2021)
2. Work immersion project in CSS
During acquisition training, healthy participants navigated through virtual
environments containing dynamic snake and spider-conditioned stimuli, one of
which was paired with electrical wrist stimulation. During a 24-hour delayed
retention test, one group returned to the same context as acquisition training,
whereas another group experienced the CSS in a novel context. Unconditioned
stimulus (US) expectancy ratings were assessed online during fear acquisition as
an index of contingency awareness. Skin conductance responses (SCR) time-
locked to CS onset were the dependent measure of cued fear, and skin
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conductance levels during the interstimulus interval were an index of context
fear. (Nicole Huff et al., 2011)
3. Basic computer repair in CSS
Computer education in schools has come a long way. Gone are the days
when computer education used to be a subject for professionals only. Now, most
educational institutes have computers as part of the syllabus. In this regard, the
steps taken by various educational authorities are really commendable. There is
no doubt that computers, over a period of time, have changed our way of thinking
and doing things. Then, why should the students be far behind? They should also
be given the latest one. The curriculum of web technology has been designed in
such a fashion that students who, after passing out of school, plan to pursue
computer studies further can do so without any difficulty. Each chapter is
embedded with various illustrations and screen shots wherever possible. These
not only help the students understand the concept, but they also make them
aware of what to expect on the monitor screen. At the end of each chapter, there
is a total revision to brush up on the subject. There are also questions to test the
knowledge of the students. (Ramesh Bangia, 2011)
4. Information and Communication Technology related skills
The digital revolution has had a significant impact on daily life, as shown
by the widespread use of devices and the seamless incorporation of technology
into everyday activities.

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The purpose of this research paper is to find out the weak points in students'
awareness and usage of essential software applications as fundamental inputs to
the program enhancement for senior high school (SHS) technical-vocational-
livelihood-information communication and technology (TVL-ICT) students at
Lopez National Comprehensive High School. It was further revealed that there
was a significant difference in computer software application awareness between
senior high school students. To improve students' knowledge and literacy in
database applications, webpage design, and basic computer programming, an
enhancement program may be applied to the specialization or integrated into
other ICT subjects. (Jorlan Indrinal, 2022)
5. Network facilities
The use of end-to-end network slicing mechanisms allows for sharing the
related infrastructure among multiple operators or vertical industries and
customizing its capabilities on a per-tenant basis, creating a neutral host market
and reducing operational costs.
The first distributed tier is for offering low-latency services, and the second
centralized tier is for the provision of high processing power for computing-
intensive network applications. The present work identifies a variety of
challenges to be fulfilled by the 5G essence within the scope of an enhanced
architectural framework. In conclusion, since this influences many aspects of our
social and work lives, school experiences must equip students with the skills and
knowledge that will enable them to develop into effective, independent, creative,
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and lifelong learners to cope with the influx of changes. Given that teachers play
a key role in the effective use of technology in education, there is a need to
ensure that teacher education programs prepare teachers for the effective
integration of ICT in the classroom. (Chochliouros 2017)
In conclusion, the COVID-19 pandemic had rumpled the worldwide education
foundation, averting the learning needs of the students and thus affecting their
academic performance. A comparable education experience of how the
education sector had changed during the pandemic crises. The distinctive
variables have provided a clear understanding of how the pandemic affects the
individual performance of students.
Research Gap
Since the beginning of the COVID-19 pandemic, schools around the world
have taken rapid actions to ensure student learning continuity and secure the
well-being of their students. This study aims at exploring the students' e-learning
experiences as ICT students as well as their e-learning readiness during the
pandemic. While each senior high school is unique. This study also highlights the
role of electronic commerce in transforming distance learning. Further
investments and contingency plans are needed to develop a resilient education
system that supports electronic and distance learning. (Alsoud and Harasis,
2021)
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Chapter 3
Methodology
Research Design
The researcher employed a descriptive research design in this study.
Research that uses the descriptive-qualitative approach collects, characterizes,
categorizes, and analyzes data before coming to conclusions. Additionally, it was
noted that "diagnostic research investigations identify the frequency with which
something occurs or its relationship to another, whereas descriptive research
studies describe the characteristics of a specific individual or a group. (Kothari
2004)
Research Population and Sample
The participants of this study are Grade 11 and Grade 12 ICT students
from GSCNHS will take part in this study. The researchers only included 20% of
the 340 Grade 11 and Grade 12 ICT students who were eligible for the study.
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Sampling Procedure
This study uses a stratified random sampling method in which researchers
divide the population into smaller groups that don’t overlap but represent the
entire population.
A population of 360 Grade 11 and Grade 12 ICT students in a total of six
sections includes 60 from each section; if the computed sample size is 60, the
following proportionate sampling will be as follows:
Sample size per
subgroups
60/360 = .16x60 = 9 Linux Grade 12
60/360 = .16x60 = 9 Macintosh Grade 12
60/360 = .16x60 = 9 Microsoft Grade 12
60/360 = .16x60 = 9 Intel Grade 11
60/360 = .16x60 = 9 Strix Grade 11
60/360 = .16x60 = 9 Raizen Grade 11
60/360 = 96% = Total of 60
respondents
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Research Instruments
The questionnaire was used as the main data-gathering instrument. The
instrument to be prepared focused on answering the statement of the problem.
What are the factors affecting the academic performance in computer system
servicing during the COVID-19 pandemic in terms of?
1.1 CSS skills
1.2 Classroom activities
1.3 Practicum
The survey would be disseminated among the participants and would have 15
questions.
Data collection procedure
BEFORE
1. The researchers will prepare a letter of request seeking permission from the
principal to conduct the survey within the campus, specifically in Grade 11 and
Grade 12 curriculum.
2. The researcher will select participants from Grade 11 and Grade 12
curriculum.
3. Prepare the research instruments.

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4. Determine the sample size and corresponding per group, if applicable.
DURING
1. The researcher will disseminate the questionnaire to the participants as the
respondents of the study.
2. The respondents will answer the questionnaire at the given time.
3. Clarify the instructions provided to the respondents.
4. Clear, gather, or take notes of the responses.
AFTER
1.Summarize the data gathered in tabular form.
2. Analyze the summarized data corresponding to the research question.
3. Lastly, the researcher will collect the questionnaire at the end of the given time
and consolidate all the data in preparation for data analysis.

23
Reference
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Lutfiyya (2020) Student
Engagement Level in an e-Learning Environment: Clustering Using K-
means, American Journal of Distance Education, 34:2, 137-
156, DOI: 10.1080/08923647.2020.1696140
Alsoud, A. R., & Harasis, A. A. (2021). The Impact of COVID-19 Pandemic on
Student’s E-
Learning Experience in Jordan. Journal of Theoretical and Applied
Electronic Commerce Research, 16(5), 1404–1414.
https://doi.org/10.3390/jtaer16050079
Anders Skretting, Tor-Morten Grønli, "Baseline for Performance Prediction of
Android
Applications", 2020 IEEE International Conference on Big Data (Big Data),
pp.3304-3310, 2020.
Bidad, W.D 3. (2021) The state of ICT integration in the school learning system in
senior
High Schools, General Santos Philippines
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(2020). Smart-
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(2011).
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APPENDIX A
Letter to Conduct the Study
Febuary 16, 2023
RUSTICO S, PELIONIO, JR
Principal II
General Santos City National High School
Barangay Calumpang, General Santos City
Greetings!
In view of our study entitled, “Factors Affecting Academic Performance of

Information Communication Technology (ICT) Students in Computer
System Servicing (CSS) During Pandemic in General Santos City National
High School” the undersigned is humbly asking your favor to allow us to conduct
this study in our prestigious institution. This is a study of factors affecting the
academic performance of senior high school ICT students.
Rest assured that the data we can gather will be used for academic purpose only
and the results will be treated with confidentially. We can look forward for your
positive response to this letter request.
Thank You and God bless!
Respectfully yours,
27
APPENDIX B
Ma’am/Sir:
The student researchers from Grade 12 TVL – Information and
Communication Technology strand sincerely ask for your assistance for
validation of their questionnaire to be used in research study. It is entitled:
“FACTORS AFFECTING ACADEMIC PERFORMANCE OF INFORMATION
COMMUNICATION TECHNOLOGY (ICT) STUDENTS IN COMPUTER SYSTEM
SERVICING (CSS) DURING PANDEMIC IN GENERAL SANTOS CITY
NATIONAL HIGH SCHOOL”.
Its purpose is to help the students who are affecting their academic performance.
The undersigned is looking forward that this request merits your positive
response.
Thank you and God bless!
Respectfully yours,
28
APPENDIX B1
Ma’am/Sir:
response.
Respectfully yours,
29
APPENDIX B²
Ma’am/Sir:
response.
Respectfully yours,
30
Appendix C
COMPUTER SYSTEM SERVICING DURING PANDEMIC IN GENERAL
SANTOS CITY NATIONAL HIGH SCHOOL
Name (Optional):____________________________________Date:__________
Instruction: For the answers to each statement, kindly check ( ) the relevant
column.
5 - Strongly Agree
4- Agree
3 - Neither Agree nor Disagree
2 - Disagree
1 - Strongly Disagree
A. Computer System Servicing (CSS) skills
5 4 3 2 1
1. I can confidently navigate the computer operating

system.
2. I am familiar with the main computer applications

such as word processing and spreadsheets
3. I can easily install and configure computer

programs
31
4. I understand basic computer software components.
5. I understand basic computer hardware

components.
B. Classroom activities
5 4 3 2 1
1. I understand the fundamentals of Computer

System Servicing
2. I feel confident to recite the functions of computer

hardware
3. I am confident about my knowledge of Computer

System Servicing for this exam.
4. I feel that quiz was a helpful assessment of my

knowledge.
5. I participate in group activities on Computer

System Servicing
C. Practicum
5 4 3 2 1
1. I know how to do basic programming.
2. I perform router configuration
3. I know how to do basic computer repair
4. I know how to set up LAN and WAN network
5. I perform computer operations.

32
Appendix D
General Instruction: Based on the description, to determine the content validity

through the adequacy, appropriateness and acceptability of the test, the content
validity will be established using the scale, please answer the items sincerely and
honestly by checking which, corresponds the value of your rating.
Interpretation
Legend: 5- Very High
Extent 1.00 – 1.80 Not valid
4- High Extent 1.82 – 2.61 Slightly valid
3- Moderate 2.63 – 3.42 Moderately valid

Extent
3.43 – 4.23 Highly valid
2- Less Extent
4.25 – 5.00 Very high valid
1- Least Extent
Criteria Score/Value
5 4 3 2 1
33
a. The item in the questionnaire gives the

learners the opportunity to explore the use
of the language.
1. Adequacy b. The item in the questionnaire provides
various experiences in getting the needed
data.
c. The item in the questionnaire evaluates

skills performance.
a. The items are appropriate in getting

information about the subject matter.
b. The items are relevant in the coming up

2. with the questions.
Appropriaten
ess c. The terms used are in accordance with
the understanding of the learner.
a. The questionnaire contains questions

needed in research
b. The questionnaire items are

3. understandable and interesting to learn.
Acceptability
c. The questionnaire motivates interest in
research activities.
4. Other comments and suggestions:

34
Appendix D1

Interpretation

Extent
2- Less Extent
1- Least Extent
35
5 4 3 2 1

of the language.
data.

skills performance.


Appropriaten

needed in research

Acceptability

36
Appendix D2

Interpretation

Extent
2- Less Extent
1- Least Extent
37
5 4 3 2 1

of the language.
data.

skills performance.


Appropriaten

needed in research

Acceptability

38
CURRICULUM VITAE
Godwin B. Comaingking
09109902841
godwincomaingking33@gmail.com
_____________________________________________________________
Name: Godwin B. Comaingking
Address: Grp 4, Prk 4, New Mabuhay Brgy. Mabuhay, General Santos City
Gender: Male
Age: 18
Date of Birth: September 20, 2004
Place of Birth: New Mabuhay, General Santos City
Civil Status: Single
Religion: Roman Catholic
Educational Background
Secondary: General Santos City National High School (Junior High)
2020-2021
General Santos City National High School (Senior High)
TVL-ICT
2023 present
Primary: New Mabuhay Elementary School
39
2016-2017
Learning Insights:
I aimed a lot of time to reading during this time and actively sought out
opportunities to learn more. I realized that while I may not currently be
exceptionally skilled in this area, I am committed to make every effort to increase
my education in it during the course of the forthcoming academic year.
CURRICULUM VITAE
Daryl Dave G. Casimiro
09971991373
darylcasimiro7@gmail.com
_____________________________________________________________
Name: Daryl Dave G. Casimiro
Address: Olarte, Labangal, General Santos City
Gender: Male
Age: 18
Date of Birth: September 13, 2004
Place of Birth: Prk. Sanmiguel, Brgy. Calumpang, General Santos City
2019-2020
TVL-ICT
2023 present
Primary: Romana C. Acharon Central Elementary School
2015-2016
40
Learning Insights:
I gained some learning insights when conducting our research. First, I
understood that we needed to find a relevant problem that was also a topic of
interest in order to complete the research study. Second, when we were doing
our research, I used two software applications, Grammarly and Quillbot, which
really helped a lot in our research. Because of the software applications, it was
easier to improve our research paper. Lastly, I realized that the research requires
you to read more and analyze more to find strong support or evidence.
CURRICULUM VITAE
Bruks Kyle Navarro
09703919159
nkyle048@gmail.com
_____________________________________________________________
Name: Bruks Kyle Navarro
Address: Brgy, Calumpang, General Santos City
Gender: Male
Age: 18
Date of Birth: March 04, 2005
Place of Birth: Fvr Village 39.2, General Santos City
2020-2021
TVL-ICT
2023 present
Primary: Fvr Village Elementary School
2016-2017
41
Learning Insights:
While making this research paper, it's been hard, especially for me, but I’m
trying my best to be productive. During this research paper, while making my
parts, I learned that research has a big role in our lives, especially finding facts
and having more knowledge about topics.
CURRICULUM VITAE
Ryan L. Importante
09703925081
RYANIMPORTANTE5@gmail.com
_____________________________________________________________
Name: Ryan L. Importante
Address: Lower Puting Bato, Brgy, Calumpang, General Santos City
Gender: Male
Age: 23
Date of Birth: January 30,2000
Place of Birth: Lower Puting Bato, Brgy, Calumpang, General Santos City
2015-2016
TVL-ICT
2023 present
Primary: H.N. Cahilsot Central Elementary School
42
2011-2012
Learning Insights:
Through our research, I gained valuable insights on meticulous planning,
organization, literature review, data analysis, critical thinking, and effective
communication. These lessons enhanced my understanding of the research
process and contributed to our success.
CURRICULUM VITAE
John Mark N. Luminao
09606355514
kakakautoton@gmail.com
_____________________________________________________________
Name: John Mark N. Luminao
Address: Zamora st. Prk. NPC, Brgy. Calumpang General Santos City
Gender: Male
Age: 19
Date of Birth: Febuary 12, 2004
Place of Birth: Lanpatan, Malaybalay City Bukidnon
Religion: Baptist
2019-2020
TVL-ICT
2023 present
43
Primary: Romana C. Acharon Central Elementary School

2015-2016
Learning Insights:
I am eager to learn and gain more knowledge through my studies. The
experiences and friendships formed during our research have shaped our
progress. Studying diligently and collaborating with my colleagues has expanded
my understanding and motivation. These insights have fueled my drive to
complete the project alongside my co-researchers.
CURRICULUM VITAE
Mark A. Malintad
09550964569
markmalintad0909@gmail.com
_____________________________________________________________
Name: Mark A. Malintad
Address: Hilltop Blk 68 Prk 17-A 39.2 Brgy. Fatima General Santos City
Gender: Male
Age: 18
Date of Birth: October 13, 2004
Place of Birth: General Santos City
2020-2021
TVL-ICT
44
2023 present
Primary: Fvr. Village Elementary School
2016-2017
Learning Insights:
Engaging with practical research is a backbreaking task; it really needs
hard work, perseverance, and patience in order to come up with the ideas.
Despite facing lots of difficult problems, knowledge and skills are needed to study
and practice this practical research. The things that I learned while doing this
study can really help with any events or situations that I will be facing in my
college days, especially in the future.
CURRICULUM VITAE
Aljie S. Lastiomosa
09126237344
aljielastimosa2@gmail.com
_____________________________________________________________
Name: Aljie S. Lastimosa
Address: Orchid street purok sta Cruz Baranggay Calumpang
Gender: Male
Age: 18
Date of Birth: March2, 2005
Place of Birth: Mindanao medical center
Religion: Pentecostal
2020-2021
TVL-ICT
45
2023 present
Primary: Fvr. Village Elementary School
2016-2017
Learning Insights:
I gained valuable insights while writing our research paper. Selecting an
interesting topic boosts motivation. Thorough research and critical evaluation of
information from reputable sources are essential. A well-structured outline
ensures a logical flow. Supporting arguments with credible evidence and proper
citation is crucial. Revising and seeking feedback improve the paper's quality.
CURRICULUM VITAE
April Mae Guzman
09487057850
guzmanaprilmae@gmail.com
_____________________________________________________________
Name: April Mae Guzman
Address: Prk 13 alquisar barangay apopong
Gender: Female
Age: 22
Date of Birth: APRIL 13 2001
Place of Birth: SAN ROQUE LABANGAL
Religion: Fundamental baptist
2016-2017
46
TVL-ICT
2023 present
Primary: Fvr Village Elementary School
2012-2013
Learning Insights:
Practical research makes me exert efforts, hard work, and a serious
attempt to produce a well-written research paper, and this subject expands my
understanding and learning regarding this field of study. Despite facing lots of
hardship, it helps me to be more efficient and exert more effort to achieve my
objectives.

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Table of Contents

Casimiro, Daryl Dave

SENIOR HIGH SCHOOL DEPARTMENT

GENERAL SANTOS CITY NATIONAL HIGH SCHOOL

Calumpang, General Santos City

Presented to the Faculty of Senior High School Department

General Santos City National High School

In Partial Fulfillment of the Requirements in the Course

SENIOR HIGH SCHOOL DEPARTMENT GENERAL SANTOS CITY NATIONAL

Calumpang, General Santos City

The researchers would like to express sincere gratitude to our esteemed

in the importance of academic inquiry have been instrumental in enabling us to

pursue this study.

Besides, we would like to express our deepest gratitude to the

panelists, Ms. Aimee Grace S. Sapa, Ms. Hazel Rose V. Corachea, and Ms.

throughout our research. Your thoughtful feedback and constructive criticism

commitment to excellence in academia and dedication to advancing knowledge

have been instrumental in shaping the direction of our research project.

This is to inform you that we extend our heartfelt appreciation to our

Oliver M. Quintanilla, for their meticulous examination and review of our

research. Your meticulous attention to detail, insightful suggestions, and rigorous

Your commitment to upholding academic standards and ensuring the validity of

the findings is truly commendable.

Paderes, whose guidance and support have been invaluable throughout this

encouraged us to overcome challenges and reach new heights in our research

who supported us during this research endeavor, whether through their

encouragement, technical assistance, or provision of resources. Your

without every one of you.

Background of the Study

performance of information and communication technology (ICT) students on

computer system servicing (CSS) during the COVID-19 pandemic in General

out globally. From the very beginning of the government's implementation of

various lockdowns and home quarantines, schools and many business

establishments were closed. Schools, especially the GSCNHS, were temporarily

As we know, the COVID-19 pandemic affected the academic performance

of senior high school ICT (information and communication technology) students

consequently, they struggle with the availability of internet connections, online

lose interest or concentration.

Since the COVID-19 pandemic started, information and communication

technology (ICT) has been utilized in different fields. The Department of

Education (DepEd) has applied distance learning modalities to ensure learning

continuity, which involve technology and an internet connection. This way,

platforms. However, COVID-19 still has an effect on the academic performance

of senior high school ICT students.

The recent outbreak of the coronavirus (COVID-19) pandemic has led to

pandemic has had a negative outcome on the performance of senior secondary

their academic performance and engaged during the lockdown. Although

unfortunate disruption of the COVID-19 pandemic.

The purpose of the study is to determine the factors affecting the

COVID-19 pandemic in General Santos City National High School and

relationship between these variables.

Statement of the problem

This study aims to determine the factors affecting the academic

performance of senior high school ICT students on computer system servicing

Especially it will seek to answer the following questions:

1. What are the factors affecting the academic performance in Computer

System Servicing during COVID-19 pandemic, in terms of?

1.1 CSS skills

1.2 Classroom activities

The conceptual framework of the study presents the factors affecting

academic performance as independent variables, as well as the senior high

there are any effects on the academic performance of the students.