26 JULY 2018

IASA BUSINESS IT ARCHITECTURE SERIES

(BITAS)
ASIA CONFERENCE 2018
CONTENTS
DIGITAL REFORMATION IN MALAYSIA PUBLIC SECTOR

01 CURRENT PUBLIC SERVICE LANDSCAPE

02 IMPACT ON PUBLIC SERVICE DELIVERY

03 TRANSFORMING PUBLIC SERVICE DELIVERY

04 MALAYSIA INITIATIVES TOWARD DIGITALIZATION

05 WHY DIGITAL REFORMATION

Presentation
Sub topic

01 CURRENT PUBLIC
SERVICE LANDSCAPE

Continue ……
 CURRENT PUBLIC SERVICE LANDSCAPE
EXPERIENCING VUCA WORLD AS THE NEW NORMAL

Disruptive Processing
Technologies Anywhere/Everywhere

01 02 03 04
Digital To The Core
Volatile Uncertain Complex Ambiguous

Hyperconnected

Shift In Economic Climate Change &

Global Power Rapid Urbanisation Resource Scarcity
Demographic & Technology
Policies & Regulations
Social Change Breakthrough
Source: http://www.pwc.co.uk/issues/megatrends.html
Presentation
Sub topic

02 IMPACT ON PUBLIC
SERVICE DELIVERY

Continue ……
 IMPACT ON PUBLIC SERVICE DELIVERY
NAVIGATING THE VUCA WORLD
“ In today’s era of volatility, there is

“
no other way but to re-invent. The
02 Under Standing only sustainable advantage you
Empathy & sensing
can have over others is agility,
that’s it. Because nothing else is
03 Clarity sustainable, everything else you
create, somebody else will
Option & replicate ”
Recommendations
Digital To The Co re JEFF BEZOS, AMAZON FOUNDER

01 Vision
Clear direction
04 Agility
Adaptive to rapid change
Presentation
Sub topic

03 TRANSFORMING PUBLIC
SERVICE DELIVERY

Continue ……
 TRANSFORMING PUBLIC SERVICE DELIVERY
TRANSITIONING TO DIGITAL SERVICE DELIVERY

“
“ You can’t delegate digital
transformation for your company…
you and your executives have to
own it! Executives need to engage,
How your businesses/services respond embrace and adopt new ways of
working with the latest and
to Digital Technologies Trend
emerging technologies ”

How an organization implements BARRY ROSS, CEO AND CO-

technologies together with strategy, FOUNDER, ROSS & ROSS

02
talent management, structure and INTERNATIONAL
leadership

How an organization instills a digital

culture where digital data is at the core

Source: http://sloanreview.mit.edu/article/digital-maturity-not-digital-transformation/ (4 April 2017)

 TRANSFORMING PUBLIC SERVICE DELIVERY
INNOVATING DIGITAL PUBLIC SERVICE DELIVERY

“ Change is the law of life and those

“
who look only to the past or present
are certain to miss the future ”
01 INTELLIGENCE
(MEANINGFUL
02 INTEGRATION
(ORGANIZATIONAL
03 IMPACT
(VALUE
STRUCTURE & CREATION)
INSIGHTS) JOHN F. KENNEDY
CAPABILITIES)

Digital technologies Digital technologies Customer value an

yielding unprecedented bring greater organization can bring by

“
“ The measure of intelligence is
amounts of data about the connectivity between leveraging digital
business/service people and/or the ability to change ”
technologies
ecosystems processes
ALBERT EINSTEIN
(e.g. - business (e.g, - data sharing, (e.g. – competitiveness,
intelligence, data analytics, shared services, effectiveness,
design thinking, business collaboration, satisfaction, happiness)
scenarios) governance)

Source: www.europeanbusinessreview.com, 23 Sept 2016

 TRANSFORMING PUBLIC SERVICE DELIVERY
UNDERSTANDING MALAYSIAN DIGITAL GOVERNMENT EVOLUTION

TRANSFORMATION
Using online services to create Developed Nation
opportunities via public
participation
DYNAMIC Top 20 nation in economic
development, social
TRANSACTION
advancement & innovation
Using online services to do
transaction
FLUID
INFORMATION
Using government website DIGITAL
to get information GOVERNMENT
STATIC eGov 3.0

eGov 2.0

eGov 1.0

Internet of Internet of Internet of Internet of

Information Processes People Things
1995 2007 2015 -2020 2050
PRODUCTIVITY + EFFICIENCY+ OPENNESS + TRANSPARENCY + INCLUSIVENESS
 TRANSFORMING PUBLIC SERVICE DELIVERY
ICT VISION Vision 2020 More sophisticated
citizen needs

Eleventh
Citizen
Malaysia Plan

CHALLENGES
engagement
DRIVERS

Technology trends High expectations

& disruptive from the younger
technologies generation

Digital Industry Change in technology,

Based Economy culture and demography
Presentation
Sub topic

04 MALAYSIA INITIATIVES
TOWARD DIGITALIZATION

Continue ……
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
PUBLIC SECTOR ICT STRATEGIC PLAN 2016 – 2020

STRATEGIC
THRUSTS 5
BASIC PRINCIPLES
1
PROFESSIONAL & CONSOLIDATED

5
CAPABLE HUMAN
CAPITAL
DIGITAL
SERVICES
ENABLING
ECOSYSTEM
ENABLING
ECOSYSTEM 7
DIGITAL 2 ICT STRATEGIC
DYNAMIC &
COLLABORATIVE GOVERNMENT DATA THRUSTS
ICT DRIVEN
GOVERNANCE GOVERNMENT
BASIC

4
OPTIMIZATION OF
SHARED SERVICES
PRINCIPALS
7
AND CYBER 3
SECURITY
 EA - ENABLING ECOSYSTEM FOR DIGITAL DELIVERY
How an organization instills a digital
1 How your business responds to 3
culture where digital data is at the core?
digital technologies trend?
How an organization implements
2
technology together with
organizational structure & governance?
• Business Architecture (innovative
end-to-end services)
ENHANCING SERVICE DELIVERY
• Information Architecture WITH CITIZENS AT THE CENTRE
(information/data sharing) http://1govea.mampu.gov.my

1. Reducing bureaucracy
• Application Architecture (eliminate 2. Improving delivery process to
redundancy and leverage integration) increase responsiveness
3. Leveraging data to enhance
• Technology Architecture outcomes and lower costs
(consolidated robust technology 4. Expanding outreach of services
solution & private cloud) 5. Increasing accountability
(transparency and outcomes)
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
PUBLIC SECTOR ENTEPRISE ARCHITECTURE (1GOVEA)

INFO

Enterprise architecture is a
structured approach used to
define an organisation across
different domains. It is often used
as a practice to help transform the
organisation through
understanding, reconciling and
planning across the Business,
Data, Application and
Technology domains.
 MALAYSIA INITIATIVES TOWARD DIGITALIZATION
Public Services Delivery Digitalisation Plan

DIGITAL
6 INTEGRATED, DATA DRIVEN DIGITAL
SERVICE
LEGISLATIVE CAPABILITY
SERVICE
T1 T3 T4
INCLUSIVE DIGITAL AND & CAPACITY
Strategic AND SECURED T2 SERVICE BRANDING, GOVERNANCE T5 BUILDING T6 DELIVERY
SYSTEM
Thrusts DIGITAL DELIVERY PUBLICITY &
OUTCOME
SERVICES PROMOTION
OPTIMISATION

13 2 Strategies 2 Strategies 2 Strategies 2 Strategies 2 Strategies 3 Strategies

Strategies

29 7 Program 4 Program 5 Program 5 Program 4 Program 4 Program

Programs

93 21 Activities 24 Activities 11 Activities 13 Activities 12 Activities 12 Activities

Activities

PUBLIC SECTOR CYBER SECURITY FRAMEWORK (RAKKSSA)

PROTECT RESPONSE SECURITY AUDIT
DETECT RECOVER PROCURE ENFORCE
IDENTIFY
MALAYSIA’S INITIATIVES TOWARD DIGITALIZATION
EXPERIENCE - DRIVEN PUBLIC SERVICE

Consolidated And Secured Network

Government Shared Services MAMPU as Public

Anytime, Anywhere Sector Digital

Government
Omni Channel
Leader 06
Cost Optimization
05
Towards
cashless
04 society
Information
sharing hub
03
Open data
crowdsourcing
01 02
Data driven
decision making
Help achieving Access to
service delivery seamless
excellence online services
 MALAYSIA INITIATIVES TOWARD DIGITALIZATION
DYNAMIC &
4 COLLABORATIVE
DIGITAL GOVERNMENT INITIATIVES
ICT GOVERNANCE
OPTIMISATION OF
1 SHARED SERVICES
CONSOLIDATED 3 & CYBER
• Public Sector ICT Strategic Plan
DIGITAL SERVICES SECURITY
• Government Service Delivery
• Public Sector Data Center (PDSA) Digitalisation Plan
• Government Online • Integrated Government • Public Sector Enterprise
Services Gateway(GOSG) Telecommunication Network (1Gov*Net) Architecture (1GovEA)
• MalaysiaBiz DATA DRIVEN • Unified Government Communication • Collaborative Strategic with
• 1Malaysia One Call Center 2 GOVERNMENT Collaborative Services (1GovUC ) Stakeholders
(1MOCC) • Government Public Key Infrastructure • Policies & Guidelines
• Government Mobile (GPKI)
• Government Data
Application Gallery
Optimization Transformation • Public Sector Cyber Security Framework
(GAMMA) (RAKKSA)
Services (GDOTS)
• Digital Document • Compliance to International Security 5
i. Public Sector Big Data PROFESSIONAL &
Management System Standard
Analytics (DRSA) CAPABLE HUMAN
(DDMS) 2.0 CAPITAL
ii. Public Sector Open Data • Malaysian Public Sector Business Process
(DTSA) Digital Tools (MyISMS) & Business
• Government Information Continuity Management Systems (BCMS) • Digital Government Competency
Sharing Hub (myGDX) • Cyber Security Development Project & Capability Readiness
(CSDeP) (DGCCR)
• Malaysian Information Security, • Capability Development
Governance, Risk and Compliance Roadmap for ICT Scheme
(MyISGRC) Personnel (CDR)
 GOVERNMENT ONLINE SERVICES GATEWAY

LIFE EVENT FRAMEWORK– G2C PARADIGM

19
CITIZENS

AGENCIES
 GOVERNMENT ONLINE SERVICES GATEWAY (MyGDX)

20

National Registrat
ion Department

Legend:
Data from agency to repository

Data from repository/provider agency to consumer

agency
 GOVERNMENT DATA OPTIMIZATION TRANSFORMATION SERVICES (GDOTS)

Government Data Optimization Transformation Services (GDOTS) initiatives will drive Digital Government
transformation – MAMPU will be leading the Public Sector agencies towards building the National Data21Ocean
(NDO)
Lead by MAMPU
PUBLIC SECTOR
Public Sector DATA OCEAN
Data NATIONAL
Ocean
PUBLIC
GOVERNMENT
PUBLIC
PSDO DATA OCEAN
PUBLIC HEALTH HEALTH
EDUCATION
TRANSPORT
DATA LAKE DATA LAKE
DATA LAKE DATA LAKE

Data Cleaning Data

Processing
National NDO
Methodology Technology
Data
Ocean HEALTH DIGITAL Category Visualization
HEALTH DATA TRANSPORT DATA EDUCATION
OCEAN
OCEAN OCEAN DATA Analytics
OCEAN

PRIVATE ENTERPRISE e.g.

DATA OCEAN
Private QUALITY OF LIFE
Enterprise COST OF LIVING
Data PRIVATE PRIVATE
ENTERPRISE
PRIVATE
PEDO COST OF GOODS
HEALTH
Ocean HEALTH TRANSPORT EDUCATION
DATA LAKE DATA LAKE DATA LAKE
DATA LAKE

Lead by MDEC
 The Public Sector Data Center (PDSA)
Provides integrated shared services for government agencies
in Putrajaya using green technology. Services provided are:
22
The Public Sector Data Center (PDSA)

1GOVNET INTERNET

KPKT, KKMM, AGC, JIM

MOH, MOE, JAWHAR, MOHE, MOTAC, MOA,

MOF JPN

PUTRAJAYA CAMPUS
NETWORK

PDSA
CYBERJAYA PDSA ENSTEK

Legend:
PDSA
PUTRAJAYA Internet
1Gov*Net
Presentation
Sub topic

05 WHY DIGITAL
REFORMATION

Continue ……
 WHY DIGITAL TRANSFORMATION

Meet the citizens

25
expectation
Enable and encourages 1
investment in new Digital First,
business areas 6 Citizen
2
Focused

Inter agency 5 New way of

3
data sharing Delivering
Public
4 Services
End-to-End, citizen
centric, user
friendly interface
and personalised
services
 CRITICAL SUCCESS FACTORS: DIGITAL
TRANSFORMATION
Effective leadership to lead & manage change
“… the 4th Industrial Revolution will disrupt existing business
model and will require new human capital skillsets ..
… The National public sector will need to evolve and adopt 26
quickly to these changes to remain relevant “

Clear roles and responsibilities TAN SRI DR ALI HAMSA

Chief Secretary to the Government of Malaysia –
1st Nov 2017
Organisational agility

Comprehensive value chain LEADERSHIP

Sufficient budget ORGANISATIONAL DESIGN

Competent resources with required skills SERVICE DELIVERY STRATEGY

Culture for innovation

PEOPLE AND TALENT

CULTURE AND MINDSET

Source: Jain & Jain (2017), Leveraging EA for Digital Business & IT Transformation, Vol 30, No 6, Cutter Business Technology Journal
http://www.might.org.my/download/the-future-of-malaysian-public-service-2020-and-beyond/
 THANK YOU
All information incorporated within this slide is created for
Malaysian Administrative Management and Planning Unit (MAMPU),
Prime Minister’s Department, Malaysia.
All information is the property of MAMPU and any unauthorized reproduction is prohibited