International School of Business

CONTEMPORARY PEOPLE MANAGEMENT

Quarter 3 - 2023

Learning Guide
Dr. Xuan Le
 CONTENT

Unit Information 1
+ Contact Information 1
+ An Introduction to this unit 1
Assessment Information 2-5
+ Learning Outcome 2
+ Assessment Summary 3-5
Teaching Activities 7-8
Learning Resource/ Materials 9
You and this Unit 10-12
Unit Information
Contacts
Below is a list of contacts for this unit.

Dr. Xuan Le
Lecturer Email: xuan.le@isb.edu.vn
Depending on the course, Co-lecturer/Tutor could be assigned if necessary.
Ms. Chi Le
Student Advisor
Phone: 0853.909.041 Email: chi.le@isb.edu.vn

Consultation arrangements
Please liaise directly with the academic teaching this unit regarding appropriate consultation times. It is usually best to
make contact with these staff via email.

An introduction to this unit

The course aims to provide students with awareness of the vital role of Human resource and Human resource
management in organizations which are operating in a dynamic and turbulent environment. It covers the skills needed
by managers to effectively implement practices to help organizations deal effectively with their people during various
phases of the employment process. Through experiential exercises, students will learn how to properly hire and train
personnel, give performance appraisals and carry out disciplinary procedures, all within the context of prevailing legal
and ethical standards.

Credit points
10

Textbook requirements
Dessler, G. (2019). Fundamentals of Human Resources Management (5th ed.). New York, NY: Pearson.

Special requirements
Not applicable.

Student feedback
Student feedback pays a vital role in improving the quality and educational effectiveness of Western Sydney University
units and in ensuring academic staff keep in touch with student needs. At the end of the session you will be given the
opportunity in class to complete a Student Feedback on Unit (SFU) questionnaire to assess the unit. If requested by your
unit coordinator, you may also have the opportunity to complete a Student Feedback on Teaching (SFT) questionnaire
to provide feedback for individual teaching staff.
For further information on student feedback and to view examples of the questionnaires, go to
www.westernsydney.edu.au/opq/planning_and_quality/surveys.

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Recent actions to improve this unit
The University values student feedback in order to improve the quality of its educational programs. As a result of student
feedback and/or a curriculum review process, the following changes and improvements to this unit have recently been
made:

Assessment Information
Learning outcomes
Contemporary People Management is a postgraduate core unit in the broadly based, multi-discipline Master of Business
Administration (MBA) and Master of Commerce (HRM/IR). The unit introduces individual and team learning activities as
well as oral communication and presentation skills. It provides foundational, professional, and functional knowledge
which is essential for all disciplines in the field of management. The unit teaches vital skills for postgraduate students in
the field of contemporary people management and human resource management. It develops and applies
comprehensive, connected, and practical knowledge for the general area of contemporary people management, more
the specific demands of the discipline of HRM, and of management in general.
The table below outlines the learning outcomes for this unit. Up on completion of this unit, students will be able to:

Understand the basic knowledge of strategic HRM in organization and its contribution to organization’s
1.
performance; and, significantly, difficulties in applying HRM in practice.
2. Learn and improve cognitive skills (HR analytics) in different levels in organization
Learn and practice technical skills in HRM, such as job analysis, selection interview, training, evaluating,
3.
managing compensation and benefits, etc.
4. Understand the development of approaches in managing people and the advance of HRM.

5. Improve soft skills, such as communication skills, problem-solving, decision-making, team-working, etc.

Assessment Summary
ASSESSMENT LEARNING VALUE
ASSESSMENT ITEM AND DUE DATE
NUMBER OUTCOMES (/100)
Class discussion and Individual readings All 30%
1.

2. Group assignment: preparation & discussion coordinating (group)

Due date for slide report: 1 week after presentation date (on 3, 5 25%
elearning)

Final project: Comprehensive case analysis (group)

3.
Group presentation and written report
ALL 45%
Due date for written report: 1 week after presentation date (on
elearning)

Note: Before you receive your results for each piece of assessment they may be moderated. Moderation is a process
whereby the unit coordinator regulates the marking of individual markers to achieve consistency in the application of unit
objectives, performance standards and marking criteria. You should note that, consistent with the Criteria and Standards
Based Assessment policy, the final marks for the cohort may be also adjusted if marks are very high or low or there are
inconsistencies between teams. Marks for an individual piece of assessment will not be changed after you have your
moderated results.

Note: To successfully complete this unit, students must:

▪ Achieve a minimum of 50 marks.
▪ Complete all assessment items (including making a satisfactory contribution to group work).
▪ Achieve a pass for attendance

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Assessment 1: Individual activities (Class discussion, Individual
readings, Individual reports) (30%)
Class discussion and Individual readings will provide opportunities for peer learning, strengthening students’ ability to
actively argue their decisions regarding the contemporary people management issues at hand, developing an
understanding for alternative approaches and providing an opportunity for reflective learning. This is designed to make
sure students have a rich and stimulating case discussion. Your discussion includes the responsibility to share
understanding and judgment with the class in order to advance the group's collective skills and knowledge. You are
expected to make thoughtful and constructive contributions to class discussion to make the class a rewarding
experience for everyone. Read the materials assigned for every class, thoroughly prepare cases, take part in pertinent
discussions, listen to others with respect, and generally take part and you will be rewarded. You need to come to tutorials
and class prepared to discuss readings, cases and exercises.

The purpose of Individual readings is to enhance your ability to read, understand, and analyse HRM literature and in the
practice. Students are required to read assigned articles and submits reports on elearning.
Marking criteria

(1) Summarsing 05 assigned articles and self-reflection analysis

Criterion Weighting
(1) Summarise key points of assigned articles 50

(2) Choose one of the issues discussed in the article to analyse how it is conducted/practiced
in Vietnam (based on students’ working experience) with data/info supported (citations & 50
reference required)
Total 100
(2) 02 self-reflection reports after MBA Talks

Criterion Weighting
(1) Summarise key points of the Talk 50

(2) Choose one of the issues discussed/shared in the Talk to analyse how it is
conducted/practiced in Vietnam (based on students’ working experience) with data/info 50
supported (citations & reference required)
Total 100
Students are expected to thoroughly read any case discussion materials, textbook chapters or handout materials prior
to the lecture and actively participate in discussions. For each session, students will be allocated a case study/an article
or an activity to prepare prior to attending the class and submit on elearning.
Active participation refers to making intelligent comments and providing arguments related to the discussion topic. You
are also required to respond to the lecturer’s questions as much as you can during the class. Additionally, students
should respond to the responses of others in the group.

Assessment 2: Group assignment (25%)

Type of collaboration: group
Due: as assigned in each session

Details
Each group of (around) 5 students will be responsible to coordinate a discussion on one topic assigned.
You are required to:
● Conduct research to document the literature on the topic assigned.
● Use a practical example to support your literature
● Coordinate discussion session. You should guide other classmates to discuss the key content of the topic
(prepare questions for discussion)
● You also have to summarise the discussed issues and forward to all (file in pptx is accepted) 01 week after the
discussion.

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 ● To prepare for the discussion, the group of students needs to prepare questions for discussion and send them
to your classmates before the discussion.).
● All members have to run the discussion and an evaluation of each member’s contribution is required in the
report submitted on elearning.

Marking criteria and standards

Criterion Weighting

● Document literature on the topic assigned

● Support literature with practical example(s) 40

● Lead the discussion (not present)

● Note the discussions 30

● Summarise the discussion, note in slide, submit on

30
elearning in “Assignment”, and “Discussion”

Assessment 3: (Final group project) Comprehensive self-written case

analysis (45%)
Type of collaboration: Group
Overview
Due: Each group of 5-6 students is required to write, analyse and present a self-written case on Sessions 10 and submit
the soft copy of the report via Elearning system 01 week after presentation date.

Details
● Each group of students will complete a 16 to 20-page case analysis (double-spaced, standard format, plus exhibits
if desired). The case must apply multiple concepts from the course to help better explain the SHRM issues,
strategies, and actions of a given company.
● Each group must report and discuss the final project progress in the Class 6. Other groups are required to comment
for the presenting group. Al groups will present final project in Class 10 and submit written report after 01 week.
● It is required that all group members will contribute equally to the group project and presentation, and that all
members will receive the same grade. Peer evaluations may be administered at the conclusion of the course,
however, and if there is consistent evidence of some team members contributing either substantially more or less to
the group project, then individual grades will be adjusted accordingly. Anyone who makes no contribution to his or
her group (preparation and presentation) will receive a failing grade for this project.
● Select a local, national or international HRM-related problem of a company located in Vietnam that must be solved
by management. Conduct a thorough analysis and solve the problem.
● The paper must be fully in the Vancouver/APA format with a minimum of ten to twenty different academic references
or sources (such as textbooks and academic journal articles).
● All members have to run the discussion and an evaluation of each member’s contribution is required in the report
submitted on elearning.

To analyze a case, you need to apply what you've learned in the class to each of these areas.
Here is a suggested format:
1. Identify a company and its strategic HRM issues or possible opportunities to improve its performance (Abstract).
2. Discuss some of the relevant literature, definitions, concepts and recommendations from textbooks, journal articles
and/or consultants that relate to this topic (Literature Review).
3. Describe the company's history, development, and growth. A convenient way is to chart the critical incidents in its
history - that is, the events that were the most unusual or the most essential for its development into the company it
is today (Company History).
4. Analyze the issues and the context in which the company is facing (Problem Analysis & Causes analysis)
5. State realistic alternative(s) to effectively resolve the stated problem or to take advantage of the possible opportunities
(Alternatives).
6. Offer a realistic implementation plan with timelines for your chosen alternative (Implementation Plan).
7. Provide recommendations for management (Recommendations).
8. Provide a conclusion (Conclusion).
9. Provide a list of references (References): Follow Vancouver/APA reference format.

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Marking criteria and standards

Criterion Weighting

● Writing the case, including: describe the company, the symptoms, the problems that the company
is facing to
● Collect data (primary and secondary) appropriately to analyse the problem and identify one of
40%
problems as the key problem to be solved
● Analyse to identify possible causes from the company context creating the key problem
● Propose solutions and detail action plan to address the causes

Present and answer questions 30%

Written report is required (elearning) for all marking

25%
(A list of assignments for each member with peer-evaluation is a-must page in the report

Give comments to other groups’ proposal in session 6 (elearning submission) 5%

General Assessment Requirements

Assignment cover sheet
All assignments, apart from the presentation, are to be submitted in hardcopy and online with an Assignment Cover
sheet required. Students should be aware that in submitting their work via E-learning, they are confirming that their
submission is their own work. Any incidents of academic misconduct will be based on the acceptance of this condition.
Note: Assignment cover sheets can be located on E -learning site (http://elearning.westernsydney.edu.vn). Students are
to keep a copy of all assignments submitted for marking.

Group work requirements

Group assignments are to be submitted with a Group Assignment Cover Sheet as well as a Student Evaluation of Group
Member Participation Form. Non -contributing team members can sometime s be an issue with group-work structured
assessment. Individual student group work scores may be adjusted as a result of peer dissatisfaction with a particular
student’s contribution to group work assignments, as reflected in submissions of the evaluation form.
Note: Group assignment cover sheets and the evaluation form can be located on E -learning site
(http://elearning.westernsydney.edu.vn). Students are to keep a copy of all assignments submitted for marking.

Late submission
A student who submits a late assessment will be penalised by 10 percent per day up to 10 days i.e. marks equal to 10
percent of the assignment’s worth will be deducted as a “flat rate” from the mark awarded. For example, for an
assignment with a possible highest mark of 50, the student’s awarded mark will have five marks deducted per late day.
Saturday and Sunday count as one day each. Assessments will not be accepted after the marked assessment task has
been returned to students who submitted the task on time except where compulsory items of assessment must be
submitted.
An assessment submitted at any time after the due time on the due date will be deemed to be a late submission and
late submission penalties will accrue immediately from the due time and date.

Extension of due date for submission

Requests for extensions, with evidence of extenuating circumstances, may be submitted before, on or up to two days
after (by 5.00pm) the due date of an assessment. A student may apply for an extension of the due date for an assessment
t ask if extenuating circumstances outside their control, and sufficiently grave in nature or duration, cause significant
disruption to their capacity to study effectively. Applications should be submitted with supporting documentation, to the
Unit Coordinator or other designated staff member (with a copy to the lecturer). If a late application is not approved the
late penalty will apply from the due date.
Guidelines for Students – Assignment Extensions is available at:
policies.westernsydney.edu.au/view.associated.php?id=00227

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Special Consideration
Special Consideration may be given to students whose performance during the teaching session, in an assignment or in
an exam has been affected by serious misadventure, accident or extenuating circumstances beyond their control.
Applying for and receiving special consideration means that those circumstances are taken into account when we
calculate your grade. Students can apply for all types of Special Consideration online using the Special Consideration &
Deferred Exam e-Form. All applications for Special Consideration must contain appropriate supporting documentation
to substantiate the circumstances that are impacting on your studies. Applications without supporting documentation
will not be considered.
The Special Consideration policy can be found at: policies.westernsydney.edu.au.

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 Contemporary People Management
Quarter 3 2023

Teaching Activities

SESSION PROGRAM SCHEDULE REQUIRED READINGS & PREPARATION

• Introduction to the course:
1. overview, assessments, etc.
Textbook reading: relevant chapters
Sat, 8 Jul.
(13:30 – 16:30) • Topic 1: Managing Human
I401* Resources Today - HR as a
competitive advantage
Textbook reading: relevant chapters
Topic 2: HRM environment
2. GROUP 1 DISCUSSION ON “HOW HRM CONTRIBUTES TO
Sat, 15 Jul. COMPANY PERFORMANCE?”
Topic 3: HRM & company
(13:30 – 16:30) Individual reading 1: Huselid, M.A. (1994). Documenting HR’s
performance
I401 effect on company performance. HR Magazine, January, 79-85.

Textbook reading: relevant chapters

GROUP 2: DISCUSSION ON INTERNAL MKT & INTERNAL

3. CUSTOMER
Topic 4: Approaches to HRM
Sat, 22 Jul.
practices from Marketing GROUP 3: DISCUSSION ON INTERNAL MKT & HRM
(13:30 – 16:30)
perspective
I401 Individual Reading 2: Collins and Payne. (1991). Internal
marketing: A new perspective for HRM. European Management
Journal. 9(3). 261-270

Textbook reading: relevant chapters

GROUP 4: DISCUSSION ON “3P COMPENSATION AND ITS
4. ADVANTAGES AND DISADVANTAGES”
Sat, 29 Jul. Topic 5: Tools in HRM GROUP 5: DISCUSSION ON APPLYING DiSC & MBTI on HRM
(13:30 – 16:30) practices PRACTICES
I401
Individual Reading 3: Bryan. (2022). Make Your Employer Brand
Stand Out in the Talent Marketplace. Havard Business Review.
08 Feb 2022

5. MBA TALK
Sat, 5 Aug. CREATING LEARNING Self-reflection on MBA Talk submitted on canva by 11:59pm
(13:30 – 16:30) MOTIVATIONS FOR Tuesday 8 Aug. 2023
ISB Hall** EMPLOYEES BY TRAINING

6.
Sat, 12 Aug. Final group project progress - Proposal of the report (as detailed as possible)
(13:30 – 16:30) discussion - Comment from another groups & the lecturer
I401
Textbook reading: relevant chapters
GROUP 6: DISCUSSION ON EFFECTIVELY DEVELOPING
7. EMPLOYER BRANDING
Sat, 19 Aug.
Topic 5 (Cont.)
(13:30 – 16:30) Individual Reading 4: Brunton et al. (2017). Communicating
I401 Corporate Social Responsibility to Internal stakeholders: Walking
the Walk or Just Talking the talk? Business strategy and the
Environment. 26(1). 31-48

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 Contemporary People Management
Quarter 3 2023

Topic 6: CSR and internal Textbook reading: relevant chapters

8. stakeholders GROUP 7: DISCUSSION ON CSR AND INTERNAL
Sat, 26 Aug. STAKEHOLDER ISSUES
(13:30 – 16:30)
I401 Topic 7: Reengineering & GROUP 8: DISCUSSION ON REENGINEERING &
HRM INVOLVEMENT OF HRM IN A SUCCESSFUL REENGINEERING

9. MBA Talk: CHALLENGES IN

Sat, 9 Sep. DOWNSIZING TIME – Self-reflection on MBA Talk submitted on canva by 11:59pm
(13:30 – 16:30) Policies and Experiences Tuesday 12 Sep. 2023
ISB Hall

- Presentation
- Written report required after 01 week
- All other groups are required to give comments for the
10.
presenting group
Sun, 16 Sep.
Final project presentation
(13:30 – 16:30)
Individual Reading 5: Mortensen, M. & Edmondson A.C. (2023).
I401
Rethink Your EmployeeValue Proposition – Offer your people
more than just flexibility, Harvard Business Review, Jan-Feb
2023, 45-49.

*Room I401 is located on the 4th floor, No. 17 Pham Ngoc Thach, Vo Thi Sau Ward, District 3.
**ISB Hall is located on the ground floor, No. 196 Tran Quang Khai, Tan Dinh Ward, District 1.

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 Contemporary People Management
Quarter 3 2023

Learning Resources
Overview of learning resources
Prescribed Textbook Dessler, G. (2019). Fundamentals of Human Resources Management (5th ed.). New
York, NY: Pearson.

Online resources
https://smartlib.ueh.edu.vn/
E-library Username and Password will be the same with your PSO email account.
Brief instructions HERE

E-learning https://learn.pso.edu.vn/

Referencing and citation requirements

Student assignments are to contain original content created by the students. Assignments will be rejected if they include
plagiarised content or contain excessive amounts of quoted/cited material and minimal original content. Students will
receive a grade of ZERO (0%) for any assignments rejected for this reason. Written assignments WILL BE RANDOMLY
checked by the lecturer with Turnitin.com, an online plagiarism-checking tool.
Furthermore, your reference to support your statements must be from a reliable source, such as textbooks, additional
reading materials, and reference books. However, many websites are not reliable sources. Examples are Wikipedia.org,
about.com, and ask.com. If you are not sure if a reference is acceptable or not, please contact the lecturer.
All papers must be submitted in Vancouver format. The mechanics of student papers and work will be evaluated, as well
as the content. It is imperative that guidelines be reviewed before an assignment is begun. It is also important that the
required submission format be followed in compiling the final paper or assignment

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 Contemporary People Management
Quarter 3 2023

You and this Unit

What is expected of you
Workload
In order to optimise the value of your learning, it is strongly advised that you prepare before each session, enthusiastically
participate in each session, and then reflect on each session.
The amount of time spent out of class will vary for each individual, depending on competencies and proficiency in any
area. An average of 10 hours per week is recommended to gain value in the completion of your studies. Effective learning
requires interaction between you, your instructor, and your peers.
The better prepared you are before each session the greater the learning value due to more focused questions and
discussions. In addition, reflecting on what you have learned is an important process for you to confidently apply your
newly learned skills.
Therefore, in order to gain the most learning value from the synergistic relationship between your support materials and
your specific unit material it is highly recommended you follow these steps for each session:

Read the support materials, notes and answer any given questions or problems.
Before each
Pre-read your instructor’s lecture notes for more detailed comprehension.
session
Follow any other learning leads from your Instructor including the E-learning site.
Enthusiastically participate in the “activities” guided by your instructor. Contribute to each session
During each
with focused questions and discussions.
session
Attempt any questions and problems shown in your session. Identify clearly what you know and what
you don’t know.
Ask your instructor about any questions or problems from this or any session.
Attempt any questions and problems advised by your instructor. Reflect in action (while doing these
After each
questions and problems).
session
Review the worked solutions to questions and problems.
Reflect on action (after you have done these questions and problems). Identify clearly what you know
and what you don’t know.

Attendance
It is recommended that students attend all scheduled classes in order to succeed in this unit.
UEH-ISB policy requires students to enter electronic finger print before entering the classes. Class attendance is compulsory
and students should provide reasons for the failure to attend the class on a particular lecture/workshop session. Students are
required to attend a minimum of 80% of all classes in order to secure class participation marks. Please let your lecturer and/or
UEH -ISB know if you are unable to attend any session.
Arriving to class late by 15 minutes at the beginning, arriving late by 5 minutes after the break, or leaving prior to the scheduled
end time without the permission of the lecturer will equate to an absence. Grade reductions for the unit will be assessed when
final grades are assigned if the above absence rule is violated during the unit.

Student responsibilities and conduct

Familiarise yourself with University policies on assessment and examinations. Ensure that you
understand the requirements, including timetables, for examinations and other assessments tasks.
Ensure you read and understand the assessment requirements and note the submission dates, and
seek assistance from the lecturer and/or unit coordinator when needed.
Notify relevant staff (e.g. lecturer, unit coordinator, disability adviser) as soon as possible prior to,
Student or at the beginning of, the semester to accommodate special requirements.
responsibilities Submit individual and unassisted assessment work, except as otherwise permitted. Cheating,
plagiarism, fabrication or falsification of data will be severely dealt with.
Behave ethically and appropriately, avoiding any action or behaviour which would unfairly
disadvantage or advantage another student. Where group work is assigned, ensure that every
group member has the opportunity to contribute in a meaningful way.

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 Contemporary People Management
Quarter 3 2023

Attend all lectures and tutorials – failure to attend is often the main cause for low final grades.
Respect the needs of other students who are participating in any class activities.
Pay attention in lectures and tutorials – these provide key information for all examinable material.
Do not use mobile phones during the lecture and tutorials and do not have ongoing conversations
with fellow students during the lecture or if another student is presenting work in the tutorials.
Please use electronic devices for taking notes only, not surfing the net or checking email.
Student conduct Use E-learning discussion boards constructively – they are there for interaction between the
and behaviour students and between teaching staff and the students. Unfounded criticisms will be removed from
the relevant discussion board.
If issues arise with other students, or teaching staff, please see the unit coordinator in the first
instance rather than broadcasting your concerns in a public forum.

Email etiquette
Your teachers receive many emails each day. In order to enable them to respond to your emails appropriately and in a
timely fashion, students are asked to follow basic requirements of professional communication. Firstly, all emails should
have a concise and descriptive title, including the class and name of the unit you are enquiring about as your teacher may
be teaching more than one unit/class. Students need to be clear about the intention of their emails, use appropriate tone
and language, proof -read what is written in the email before sending it. Students should also allow 3-4 working days for
a response before following up. If the matter is legitimately urgent, you may indicate this in the email subject header but
be sure that the email does require an immediate response before using this strategy. If your email request is complex
and requires a lengthy response it may be probably best to make an appointment with your teacher to meet in person.
Disability support services
Students with disabilities are advised that accommodations and services are available at UEH - ISB. It is the student's
responsibility to contact UEH-ISB office and submit appropriate documentation prior to receiving such services.
Additional information
This unit guide may be revised at the discretion of the Unit Coordinator with approval from Program Academic Director
and School Academic Committee where appropriate.

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 Contemporary People Management
Quarter 3 2023

What you can expect from the teaching team

Academic staff carry out their teaching responsibilities under the authority of the Dean of the School of Business.

Assess students’ work fairly, objectively and consistently and when in doubt consult with the unit
coordinator or Director of Academic Program.
Provide students with appropriate, helpful and explanatory feedback on all work submitted for
assessment.
Staff Make reasonable accommodation (e.g. length of time to complete) in assessment tasks and
responsibilities examinations for students with special requirements and to seek assistance from the Disability Advisor
and Counsellor where appropriate and needed.
Ensure deadlines for the submission of examination papers to the Academic Registrar are met.
Immediately report to the unit coordinator any instances of student cheating, collusion and/or plagiarism.

Act in good faith and with honesty, integrity, transparency and impartiality.
Act with diligence and responsiveness and treat other University members with fairness, respect and
courtesy and without discrimination or harassment.
Foster and protect the reputation of the University.
Carry out duties as best you can within your delegated authority, constantly enhancing your professional
knowledge.
Staff code of
conduct Be accountable for all actions and decisions, providing documentation and sound reasons for them.
Not act in a manner that inhibits another person from fulfilling the requirements of their position.
Respect the confidentiality of entrusted information.
Be alert to issues of conflict of interest and take action to declare and avoid them.
Use University resources properly and in accordance with work health and safety obligations.
Report all fraud and corrupt conduct.

Policy and how it affects you

The University has a number of policies that relate to teaching and learning. It is important that you understand how
these may affect you and your studies. These policies can be located online at policies.westernsydney.edu.au/.
In particular, it is essential that you are familiar with the student misconduct rule and how to avoid misconduct of any
type. Breaches of this policy can have very serious consequences.
Your lecturers can help you with referencing and academic writing and plagiarism. If you are unsure about any of your
work, you should also ask your tutor or lecturer for advice and feedback.

Raising concerns
If you have a concern about this unit please contact your lecturer or tutor in the first instance. If the matter is not resolved,
then you may contact the Unit Administration (see inside front cover). If you would prefer to speak to someone else, you
are advised to contact the Academic Program Director to investigate and to respond to you.

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