NAME: ______________________________________________ DATE: ___________________

SECTION: Alanano, Lyka SCORE: __________________

FINALS-FOS 2 (NCII)

RUBRICS-PROVIDE ACCOMMODATION RECEPTION SERVICES

then return the keycard

 Luggage assistance 4 3 2 1
Welcoming the Guest (Butler & Guest) 4 3 2 1
 Greetings  Information about the hotel facilities 4 3 2 1
 Introduction of your name 4 3 2 1 while going to the room
 Borrow again the keycard to open the 4 3 2 1
 Luggage assistance going to 4 3 2 1
door of the room
the front desk for registration
 Before opening the door, knock 3 times 4 3 2 1
 Escort the guest to the front desk 4 3 2 1
and say room check
Check-in Procedure (Front Desk & Guest) 4 3 2 1
 Open the door and let the guest take 4 3 2 1
 Greetings
his/her seat
 Verifying reservation 4 3 2 1
 Explain the room facilities 4 3 2 1
 Asking for a confirmation code if 4 3 2 1
Escorting the guest upon check-out (Porter and 4 3 2 1
applicable
Guest)
 Asking any Identification Card 4 3 2 1  Knock on the door 3X and say porter
 Check the details of the confirmation 4 3 2 1 service
code  Greetings 4 3 2 1
 Confirmation of the details of the 4 3 2 1  Luggage assistance 4 3 2 1
reservation
 Ask the guest about his/her stay in 4 3 2 1
 Returning of the Identification Card 4 3 2 1
the hotel
 Asking for payment 4 3 2 1  Provide the way going to the front 4 3 2 1
 Confirmation of the amount of money 4 3 2 1 desk
received from the guest Check-out Procedure 4 3 2 1
 Signature of the registration card and 4 3 2 1  Greetings
the confirmation receipt  Ask if there are any things left in 4 3 2 1
 Informing about the hotel facilities 4 3 2 1 the room
 Provide the room key 4 3 2 1  Ask for the room key card 4 3 2 1
 Informing on the room number 4 3 2 1  Inform about the status of the room 4 3 2 1
 Introducing the butler that will 4 3 2 1  Signature on the hotel guest book 4 3 2 1
assist the guest going to the room.  Bid goodbye 4 3 2 1
Escorting the guest to the room (Butler and 4 3 2 1 Communication 4 3 2 1
Guest) Physical Appearance 4 3 2 1
 Greetings  Hair
 Introduce your name as a butler 4 3 2 1  Uniform 4 3 2 1
 Borrow the keycard 4 3 2 1  Shoes 4 3 2 1
 Confirm the room and the floor number 4 3 2 1

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