Scribd Logo
Upload

Welcome to Scribd!

  • Tabel BSC

    Uploaded by

    abibayu AIEI
    8 views6 pages
    The balanced scorecard document outlines key performance indicators (KPIs) and targets for an organization across four perspectives: financial, customer, business process, and learning & growth. The financial KPIs include targets for profitability growth, revenue, and cost efficiency. Customer KPIs focus on satisfaction, market share, and customer acquisition. Business process KPIs relate to operational excellence, customer relationships, innovation, and growth. Finally, learning & growth KPIs center on employee satisfaction, productivity, and performance management system development.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The balanced scorecard document outlines key performance indicators (KPIs) and targets for an organization across four perspectives: financial, customer, business process, and learning & growth. The financial KPIs include targets for profitability growth, revenue, and cost efficiency. Customer KPIs focus on satisfaction, market share, and customer acquisition. Business process KPIs relate to operational excellence, customer relationships, innovation, and growth. Finally, learning & growth KPIs center on employee satisfaction, productivity, and performance management system development.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    8 views6 pages

    Tabel BSC

    Uploaded by

    abibayu AIEI
    The balanced scorecard document outlines key performance indicators (KPIs) and targets for an organization across four perspectives: financial, customer, business process, and learning & growth. The financial KPIs include targets for profitability growth, revenue, and cost efficiency. Customer KPIs focus on satisfaction, market share, and customer acquisition. Business process KPIs relate to operational excellence, customer relationships, innovation, and growth. Finally, learning & growth KPIs center on employee satisfaction, productivity, and performance management system development.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 6

    Tabel Balanced Scorecard

    Sasaran Strategis KPI Target

    FINANCIAL

    Enhance Long Term Profitability (Rp juta) 5,000


    Shareholder Value

    Profitability Growth (%) 10

    Increase Revenue Revenue (Rp juta) 50,000


    Growth
    Revenue Growth (%) 12
    Manage Cost
    Efficiency Overhead Cost Ratio (%) 8
    CUSTOMER

    Nurture Customer Customer Satisfaction Index


    Satisfaction (dalam skala 1 – 10) 8
    Expand Market
    Share Market Share per Product (%) 40

    Increase Customer
    Acquisition Jumlah Pelanggan Baru 50

    BUSINESS PROCESS

    Achieve Operational 100 per 1


    Excellence Number of Product Defects million
    - Time To Response Customers' max 24
    Drive Demand via Request hours
    Customer
    Relationship
    Drive Demand via
    Customer
    Relationship
    - Number of Customer
    Gatherings 6 per year

    - Number of New Products


    Launch 2 in this year
    Manage Growth via
    Innovation
    - Number of New Initiatives
    Implemented for Continous
    Improvement 10
    LEARNING

    Develop Employee
    Satisfaction - Employee Satisfaction Index 8

    Enhance Employee - Sales Revenue Per Employee 500 per


    Productivity (Rp) employee
    Menyempurnakan - Persentase Penyelesaian
    Sistem Evaluasi Sistem Manajemen Kinerja 100 % ready
    Kinerja Baru in November
    Jan Februari Maret April Mei Juni Juli Agustus Sept

    500 600 450

    9 10 10

    4000 4500 5000

    12 12 11

    7 8 9

    na na 8

    na na 20

    5 4 8

    90 88 99

    20 25 27
    1 0 1

    0 0 1

    1 2 2

    na na 8

    490 500 510

    10% 20% 30% 40%


    Oktober Nov Des

    You might also like