MUHAMMAD WASEEM SHAHZAD

Muteena, Dubai - UAE

Cell: +971-50-2619677 E-Mail: w_s_66@hotmail.com
Education: MBA (HRM) DOB: October 04, 1979

Goal driven professional with diversified experience of

marketing, sales management, performance management,
business development, product management, customer
relation management, human resource management,
training and development. I am looking for a position in an
organization where I can utilize and maximize my
experience and skills. My diversified 22 years’ experience
allows me multi-tasking.

Key Skills Marketing Manager

A & T Auto (Bike Spare Parts), Lahore.
Planning and Lahore (Jan 2018 – Till Date)
Organizing
Responsible for improving efficiency and increasing profits, generating
new business leads, while overseeing several elements in a business
Leadership
like formulating marketing strategy, operating budgets, analyzing trend,
forecasting, and focusing company customer relationship.
Verbal and Written
Communication  Strategy development and planning of campaigns that can promote the
business and generate revenue.
Interpersonal Skills  Overseeing branding, advertising, and promotional campaigns.
 Implementation of the marketing campaigns right from ideation to final
analysis and refinement.
Critical Thinking
 Increasing brand awareness and market share.
and Problem
 Coordinating marketing strategies with the sales, financial, and
Solving
production departments.
 Building sustainable relationships with customers and other key players
Innovative Thinking such as vendors and distributor.
and Creativity  Evaluating and optimizing marketing and pricing strategies.
 Analyzing market trends and preparing forecasts.
Analytical Skills  Generating new business leads.
 Developing and managing the marketing department's budget.
Team Management  Managing the marketing department's staff.
 Oversee recruitment and training of new employees.
 Ensure employees work productively and develop professionally.
Time Management
 Preparing and presenting quarterly and annual reports to senior
management.
System Analysis
 Regularly update Top Management regarding marketing trends.
 Promoting brand at trade shows and major industry-related events
Key Skills Key Account / Customer Relation Manager (Jan 2017-Dec 2017)
Omega Import & Export Pvt. Ltd., Lahore.
Customer Service
Presentation Skill Professional Customer Service Specialist excelling at customer
Problem Solving satisfaction and retention. Patient and empathetic with extensive
background in conflict resolution through high-quality customer care.
Negotiation
Account Receivable  Responsible to maintain an ongoing level of engagement with key
Processes and customers and build trusting relationships.
Management  Maintained existing enterprise customers, marketed and developed
Rapport and new high-quality customers.
Credibility Building  Constantly identify opportunities to grow the customer base and build
Team Building and positive relationships with new clients.
Staff Supervision  Overseeing the relationship with customers handled by team.
 Resolve customer complaints quickly and efficiently.
EZIOPS Software
 Conduct regular review to understand customer needs and offer
Invoices / Expense
customized solution.
Report / Payment
 Meeting with managers in the organization to plan strategically.
Transactions  Coordinate with internal teams to ensure clients receive high-quality
and timely service.
 Monthly reporting to management about results business analysis.
 Ensuring ROI by maintaining Key Customer Accounts.
 Effectively liaised between senior management and employees to
improve company sales and revenue.
 Strategic planning to for customer care and conflict resolution.
 Boosted customer satisfaction ratings.
 Regularly viewing trends, competitors, new products and services.

Key Skills Human Resource Manager (Nov 2015-Dec 2016)

Omega Import & Export Pvt. Ltd., Lahore.
Human Resource Human Resources Manager specializing in HR administration,
Administration employee relations, training and development. Adept in screening,
interviewing, hiring and training candidates. Skilled in working with
various department heads to recruit and support new hires in a way that
Recruiting &
best fits all parties’ needs.
Staffing
 Responsible for the oversight and management of the HR department
Dispute and various functions of team members.
Management  Develop and implement HR strategies and initiatives aligned with the
overall business strategy.
Problem Solving  Bridge management and employee relations by addressing demands,
grievances or other issues.
and negotiation
 Manage the recruitment and selection process.
 Researched, recruited, staffed, on boarded, and trained new company
Administering hires according to the needs of department managers and company
training budget.
 Mentored new recruits, provided onboarding seminars, and conducted
Payroll Systems group and individual training sessions.
 Oversee new starter process, ensuring employees are provided with all
information and resources required and connected with Finance and
Compensation &
Administration for payroll.
Benefits  Assess training needs to apply and monitor training programs.
 Support current and future business needs through development,
Health & Safety engagement, motivation and preservation of human capital.
 Nurture a positive working environment.
Company Policy  Ensured compliance of company directives, regulatory concerns, and
Management health and safety protocols.
 Oversee and manage a performance appraisal system that drives high
Resource performance.
Coordination  Administered corporate events and teambuilding meetings.
 Organize and maintain employee records.
 Prepare paperwork for new staff / renewals.
Exit Interviews

Business Unit Head (Jan 2013 - Sep 2015)

Bion Life Sciences, Lahore.
Responsible for managing a business unit to successfully achieve business objectives
through planning, organizing, developing, controlling and directing the activities of the
sales and marketing teams.

Product Manager (From Dec 2010 - Jan 2013)

Caring and Serving Health, Lahore.
Responsible for managing the product throughout the product lifecycle, gathering and
prioritizing product and customer requirements, defining the product vision, and working
closely with management to deliver winning products. I am enjoying entire responsibility
of maximizing sales revenue, market share, and profit margins.

Training Manager (From May 2009 – Dec 2010)

Himont Pharmaceutical, Lahore
Summary: Responsible for training and development of Sales Office through Initial
Sales Training Course (ISTC). Hospital Medical Representative and Sales Manager
training Courses. Schedule the training for all the division separately for SPO, HMRs,
DSMs, SMs and head office management staff at Himont training center.Arrange sales
conferences on quarterly basis for all the division.
Area Sales Manager (From Nov 2007 – Feb 2009)
NabiQasim Industries Cardio Metabolic Division
Responsible for generating maximum revenue and team development based at Lahore
and Kasur.
Achievements:
Increased per TM productivity from Rs. 200,000/Month to Rs. 310,000/Month.
Declared best ASM for the year 2008.

Territory Manager (Nov 1999 - Nov 2007)

Nabiqasim Industries, Karachi
Responsible for maximum prescription generation and developing new customers.
Achievements:
Developed new customers for Cardiology and Psychiatry products.
Awarded Best AFM prize for the year 2006 and 2005.

PROFESSIONAL PROFILE
Team player who listens, thrives on collaborating with diversely talented team,
and integrates their divergent thoughts, opinions, and perspectives into
meaningful action.
Energetic, competitive achiever who can inspire and motivate team members,
successfully manage multiple priorities, and perform under pressure in a fast-
paced, rapidly changing environment.
Visionary and global thinker, degreed in management and adept at training for
developing, counseling, and coaching team members and customers.
Goal-driven professional with significant selling and marketing experience,
including ability to deliver superior customer service, make real-time decisions,
and resolve issues in a way that propels innovation and growth.