Implementation File Session 8-9

SESSION LEARNING IMPLIMENTATION SHEET
INTRODUCTION
Royal Industrial Service
Established in year 2003, with the motto of providing precision quality fasteners to various sector
industries of India, Royal Industrial Service has established a name for itself in the manufacturing
sector of Jamnagar, Gujarat. Royal Industrial Service is amongst the leading names of fasteners
manufacturers of Jamnagar.
To expand its business horizons from local to national market and further to international market,
The founder of company Mr. Hitendra B. Khant took up the business training and consultancy
training program under Smmart training School in the 13 th batch of Gurukul course.
Furthermore to enhance his business run abilities and complete implementation of the learnings
in Gurukul tenure, he enrolled his executive assistant Mr. Shivam Sharma to the 20th batch of
Gurukul program under Smmart training and consultancy.
This sheet includes all the session wise learnings and their implementation that both Mr. Hitendra
and Mr. Shivam had work upon during the complete training program.
SESSION – 1
ENTERPRENEURIAL RIGHTS
Session 1
Entrepreneurial Rights
Right to De-stress
At Royal Industrial Service previously following activities stressed us and our team of employees.
1) Purchase orders from customers not completed on due date.
2) Maximum orders turned into urgent requirements as actions were not taken timely.
3) Orders from important/regular customers got late due to mis-planning and working on
other customer orders.
4) Excessive overtime due to unplanned production.
5) Exact usage of brass material used in production was very difficult to maintain. There was
always a difference in quantity used in first process to final ready material received.
6) No appropriate system in place to run the company administration.
To overcome the above problems we have implemented following steps and have de-stressed
ourselves.
1) Receive all the purchase orders from all customers through mails instead of phone calls.
2) Confirmation of orders through mails with due date so no misconceptions regarding
delivery date.
3) A list of items is maintained with order date, party name, ordered quantity, due date and
material dispatched date wise against the same.
4) Customer wise priority is set in production department and same list is provided to
production department with 2 days earlier planning.
5) For brass items job card is issued to production department in the starting of production
which sums up all the processes in one sheet. Entry of weight is done by the foreman at
receivers end so no one can do false entry; signature of concerned person is taken.
6) Work flow of company is note down. Every single job is mentioned and all the employees
are assigned there proper duty as per organization chart.
Demand Sheet including details of Purchase Orders
Job Card for stock of Brass Material

Session 1
Right to My Time (Professional)

Previously in Royal Industrial Service (from hereon to be mentioned as RIS) all the staff members
and the top management were involved in every activity right from production to dispatch and
customer correspondence.
Consequences were that Mr. Hitendra Bhai and Mr. Mahendra Bhai the owner was also involved
in regular day to day activities.
To take out time for self we have assigned the specific duties to specific employee of company
and Mr. Hitendra Bhai has delegated his regular day activities of company to the employees
department wise.
The employees are given the decision making power concerned with their duties and thus Mr.
Hitendra bhai and his partner Mr. Mahendra Bhai have come of routine activities.
As a result Mr. Hitendra Bhai now spends maximum 3 hours in the company and is much more
involved in business development.
Mr. Mahendra Bhai is now involved in new parts development and any technical difficulties faced
in production department.
Mr. Shivam Sharma is still working on taking out time from professional day to day activities to
work on revenue generating activity of Implementing QMS system in company.
Right to My Time (Personal)
As Mr. Hitendra Bhai and Mr. Mahendra Bhai have delegated there day to day activities to the
employees of company they now spent much more time with family and Mr. Hitendra Bhai have
developed a new hobby of cooking. He now prepares dinner 4 times in a week.
Mr. Shivam Sharma has stopped postponing activities of personal life and now plan the week off
in a manner that all the personal stuff is completed before noon on week off and rest half of the
day he can spent in personal entertainment.
Session 1
Right to Wealth
Wealth being the driving factor for of all activities, we at RIS, not only the top management but
also the key employees are involved in activities by which they can contribute maximum to the
work they are doing and do it in the best possible way with available resources.
This became possible only after each employee was assigned their specific duties in specific
department.
Mr. Hitendra Bhai recognize his distinct forte in business development with new customers and
increasing business with existing customers. He is currently working on the same.
Mr. Shivam Sharma recognize his distinct forte in implementation of QMS system in company as
he had previously worked on process quality and have learned about it from seniors having more
than 15 experience in QMS system (QA of OEM companies).
QMS is a revenue generating activity as in future when RIS will work with the big names in OEM
(Siemen, Secure Meters, Honeywell) they are all concerned with the strong QMS of they are
suppliers. So in order to work with the target companies we need to improve a lot our QM
system.
Currently there is no other employee have the knowledge of QMS so Mr. Shivam Sharma is
developing his team gradually so that every employee have extra time from his routine work and
can contribute towards implementation of QMS in their concerned departments.
Responsibilities under Process Quality
Session 1
Right to Focus
At RIS, Mr. Hitendra Bhai is completely focused on developing a new infrastructure for company
considering the fact of growing business and requirement of proper infrastructure to increase
the production of company, match the growing customer requirement and providing a sound
workplace and environment to the employees to work properly.
He is dedicating his 3-4 hours daily for looking for a bigger place to shift the company and is in
continuous discussion with his sources for the same.
Mr. Shivam Sharma is focused on implementation of QMS system in company and fulfilling all
the customer required documentation. His focus get shifted from daily day to day activities but
by reading Smmart session modules and the Manifesto he restores his focus back to delegation
of junk activities and work on revenue generating activity.
He works with his team members in order to improving their ability to complete their duty in
lesser time and better way than they take now.
Inward – Outward Record date-wise with Quality Inspection Status

Production Planning Sheet
Session 1
Right to Strategize
In order to reach our goals we are having vision but the strategy to achieve the same is missing,
not written or clearly defined.
We look forward to the strategy sheet development session of Gurukul to properly define our
strategy and define every key person role in achieving the business goals.
Session 1
Right to Attract
RIS is an organization which is very much concerned with the welfare of its employees and
workers. Thus it always attract new foreman and workers to work in RIS.
We stand by our employees in every hour of their need.
The employees find working environment in RIS very positive and all of them render their best
service to the company because the top management has shown complete faith in every
employee’s worker ability and have always helped them every time they need not only
professionally but also in their personal life.
RIS has not yet faced such a situation in which employee had left the company because his
requirements were not fulfilled.
It is time for us to attract the right employees, the brains which run the company and for that we
need to have a proper administrative system in place.
We at RIS are adapting such policies in order to bring the current employees in a state of working
as per SOP, so that when we will develop the new infrastructure, at that time they have
developed a habit of working as per SOP.
This will attract the right brains when we will need them.
Session 1
Right to Thrive
We at RIS are working on numerous non-standard designs of fasteners and develop special
tooling for the same and bear the expense also (Unlike other manufacturers who charge tooling
cost from the customers). Because we believe, “If we have the right tooling, Business will
automatically come to us”.
In this manner if we provide our customer what they need in the bulk quantity as per their
specifications, we will definitely become what our tag line reads i.e.
“One Stop Solution for all type of Fasteners”
Mr. Shivam Sharma have a motive of launching an export company in 15 years’ time with the
name
“Zenith- An Export House of Royal Industrial Service”
That functions under the Indian Tri-colour.

Session 1
Right to Cause
There need to be a big cause behind every motive which works as the driving force and the
motivational factor for every person who is working towards his motive.
Mr. Hitendra Bhai have the motive of developing RIS as the No. 1 company in the country in
fasteners manufacturing business. His cause behind this motive is to solve the problems faced by
Indian OEM companies related to fasteners.
Maximum companies make compromises in product quality or product specifications of
fasteners. The reason being the manufacturing process of fasteners, which is considered for bulk
quantity. Thus maximum fastener manufacturers works on standard designs.
We at RIS are working on numerous non-standard designs of fasteners and develop special
tooling for the same and bear the expense also (Unlike other manufacturers who charge tooling
cost from the customers). Because we believe, “If we have the right tooling, Business will
automatically come to us”.
In this manner if we provide our customer what they need in the bulk quantity as per their
specifications, we will definitely become what our tag line reads i.e.
“One Stop Solution for all type of Fasteners”
Mr. Shivam Sharma have a motive of launching an export company in 15 years’ time with the
name
“Zenith- An Export House of Royal Industrial Service”
That functions under the Indian Tri-colour. The driving cause behind his motive is the one e-mail
which he received in his quality engineer tenure at previous job. The e-mail was from Elster
metering, Germany, insulting the Indian manufacturing companies.
He wants to make Elster Metering, Germany (now Honeywell) completely dependent on his
dream export house.
Session 1
Right to Better Tomorrow

At RIS we believe of making tomorrow better not only of self but of all the members of RIS family.
In this process we are spending 2-5% of our annual profit for making the future of our employees
and workers better.
Mr. Hitendra Bhai have noted down the aspirations of all the key persons from foremen to staff
members of the company and are working to fulfill all of them one after another.
WishList of Our Key Employees

Session 1
Right from Commoditization

At RIS, the product that we are manufacturing is the varied range of fasteners, some of them are
even available in open market.
But we have decided and have seen a vision of providing the best quality fasteners to our valuable
customers and as per their specifications and requirements. We are working and manufacturing
various non-standard design fasteners as per our customer requirement and provide them best
quality product.
We are also working on developing the tooling of maximum non-standard drawings so that after
few years we stand in a different league and the most common entity is de- commoditized.
We are also working on adding value to our services in order to attract the customers considering
our services of best quality product, in time delivery and best customer service.
Detailed Packing even in Local Market which No-one else is providing

in Jamnagar; Adding Value to Our Services
SESSION – 2
PEOPLE mANAGEmENT
ANd PROdUcTIvITy
mAXImIZATION mOdEL
Defined Key Responsibility Area of Key Persons
Name & Designation Duties undertaken Desired duties Deadline
of Employee (Currently) from him
Mr. Vijay Joisar Give ready material in
plating
Sales manager Follow up Job work items Get material ready 30-06-2017
before due date
Convey priority of items in Set priority of items in 31-07-2017
plating plant plating plant
Dispatch material as Dispatch material as 31-07-2017
conveyed required
Keep updated stock 30-06-2017
of finished material
Insure packing as per Set packing standards 30-05-2017
standard
Prepare packing slip 30-10-2017
Prepare dispatch 30-10-2017
challan/bills
Prepare dispatch
30-10-2017
related documents
Update dispatch 30-10-2017
details
Mr. Asgar Kungada Set machinery as per Work in In-process
production synchronization with
requirement the dispatch
department
Production manager Production follow up Get and pass on
information of priority In-process
items.
In-process quality Set quantity in only
In-process
+5% of order quantity
Sample development Develop samples as
per required technical
aspects

Mr. Bhavesh Chudasama Payments of vendors Complete purchasing 31-12-2017
and suppliers of all consumable and
non-consumable
goods
Accounts & Purchase Salary of workers
officer
Order Brass R.M. and Add purchase of
outsource parts. stationary, tools, jigs, 30-10-2017
M.S. coils as well
Assist accountant
Place Inquiry of new 31-12-2017
developments/require
ments
Mr. Mehul Javiya Prepare dispatch Maintain updated 30-10-2017
documents record of inward and
outward
Store Incharge Maintain records of Maintain record of
inward and outward stock items/material
30-10-2017
(consumable and non-
consumable goods)
Verify statement of Maintain FIFO
In-process
suppliers
Assist Vijay Joisar in Verify statement of Implemented
dispatch suppliers
Update dispatch details Update dispatch Implemented
against available P.O.
Issue raw material to 30-10-2017
production, tools, jigs,
gauges, stationary etc.
and maintain record of
it.
Verify statement of Implemented
suppliers
Issue challan for
material issued to job-
30-10-2017
workers and maintain
record of it.
Verify inward against
30-10-2017
issued raw material
Mr. Aadikant Ojha In-process inspection In-process inspection Implemented
Quality Incharge Final Inspection Final Inspection Implemented
Sample development 30-08-2017

Mr. Bhavesh Jani Clerical work Clerical work
Personal Assistant of Assist Mehul, Vijay Assist Mehul, Vijay
Joisar in case of Joisar in case of
absenteeism absenteeism
Mr. Hitendra B. Khant

Mr. Zunaid Sumra Clerical work Assist Vijay Joisar 30-06-2017
Assistant Sales of Packing of finished Give items in plating
30-06-2017
material
Mr. Vijay Joisar Supervise Packing &
30-06-2017
Visual Inspection
MATURITY DOCKET PLAN
Name of Subordinate: Mr. Vijay Joisar Function/Department: Dispatch & Stores
Present Desired
List of Activities to be Maturity at Management
Development Plan to upgrade a subordinate from
S.No. performed by a performing Style for all Deadline
M1 to M4 level Maturity
subordinate each of these activities of a
activities subordinate
Get material ready

1 M4 MS4
from final process
Dispatch material in Make him understand schedule and motivate him to

2 M3 MS3 30-06-2017
time plan according to it daily.
Follow up outsource Provide Zuniad as his assistant who can take follow
3 M2 MS2 30-06-2017
items up and visit job-workers in person if required.
Keep stock of ready Provide him stock register and motivate him to keep
4 M2 MS2 IMPLEMENTED
material it updated.
5
Name of Subordinate: Mr. Adikant Ojha Function/Department: Quality Control
Present Desired
1 In-process Inspection M4 MS4
2 Final Inspection M4 MS4
Provide him an assistant who will fill up all required

3 FIR, PDIR Preparation M1 MS1 IMPLEMENTED
reports.
Gauges Identification Provide him an assistant who will work in

4 M1 MS1 30-06-2017
and traceability accordance and maintain all records and tracebility
Provide him an assistant who will keep all the

5 Follow QMS M1 MS1 30-06-2017
records synchronized and up to date
Name of Subordinate: Mr.Asgar Kungada Function/Department: Production/Quality Control
Present Desired
Plan machinery
according to Provide data of items in order and there delivery due
1 M4 MS4 IMPLEMENTED
production date.
requirement
Tool & dies
Motivate him to delegate the identification part to In-process
2 maintenance and M1 MS1
foremen 30-06-2017
identification
Improve planning in better way by repetitive thinking

Insure production as
3 M2 MS2 process how to manage available machinery/ avail 30-04-2017
per target date options of job-work
Increase awareness about customer business

Continuous
4 Sample Development M3 MS3 development and discuss regularly the technical aspects
of parts to increase technical/theoretical knowledge
process
5
SESSION – 3
dELEGATE, dELEGATE,
dELEGATE
List of Activities I Perform
S.No. PERSONAL PROFESSIONAL

1 Wake up at 6:20 a.m. Reach company between 9:15 – 9:30
a.m.
2 Stretch my body. Pass on first priority information to
related person
3 Drink 4 glass water Sit on my desk.
4 Freshen Up, Brush my teeth Clean my laptop.
5 Clean workout area. Check professional mails.
6 Workout for 50 mins. Check previous day to-do list
7 Relax for 10 mins. Check current day to-do list (created
previous day evening, before leaving)
8 Check personal mails, social media. Take round of header section
9 Take Bath Take round of threading section
10 Body Care Inform quantity of item to be given in
plating
11 Offer Prayers – 15 mins. Inform plating of items
12 Dress Up Check items from production and set
dispatch priority
13 Have Breakfast Complete the To-do list
14 Leave for company. Update production sheet
15 Have lunch at Rangoli restaurant Reply to the mails.
between 1:00 -2:00 p.m.
16 Have dinner at Rangoli restaurant
17 Leave for home. Work out costing with Hitesh Bhai and
Tiku Bhai
18 Reach home between 9:00 – 9:30 p.m. Work out sample development with
Tiku Bhai
19 Take rest for 30 mins. Inform mail information to Tiku
Bhai/Hitesh Bhai
20 Check news, social media Give bill details to Mehul/Subhash
Bhai
21 Take Bath Discuss daily complexities with
customers, suppliers
22 Brush teeth Take production follow up as per
planning sheet.
23 Drink 2-3 glass water Give item for production to Header
foreman.
24 Drink Milk Inform priority of items to the
foreman
25 Talk with family Follow up with foreman
26 Talk with girlfriend Make PDIR
27 Watch Youtube videos (trailers, sports, Keep record of drawings
Sandeep maheshwari, workout videos)
28 Check social media Keep records of R.M.T.C. , Plating
Reports and other documents
29 Sleep between 11:00 – 12:00 a.m. Making packing slip
30 Clean flat on week off Make dispatch documents
31 Wash clothes on week off Give directions of packing
32 Shop basic need items on week off Check daily dispatch after dispatch
33 Do Smmart Homework Correct dispatch details, in case
incorrect
34 Talk with friends on week off Check items in FPI
35 Do bank related work on week off Check due date of items in production
36 Plan holidays Do production planning
37 Book tickets for holidays Give directions for daily routine work
38 Discuss family issues Leave company between 8:00 – 8:30
p.m.
39 Discuss their personal issues with friends Do audit preparation
40 Give clothes for iron Make drawings of items
41 Call for water can Discuss technical issues of items.
42 Go out for dinner on week off Discuss quality issues of items with
production manager, quality manager,
foreman
43 Watch movies on weekend Give permission of holidays
44 Go out with girlfriend on leave Involve in financial discussions
45 Involve in discussions which can be
solved without me
46 Repeatedly go to factory to resolve
issues
47 Work on improving the process,
system
48 Work on providing new formats for
process
49 Talk to employees for work related
problems and show them positivity
out of it.
50 Complete customer correspondence
51 Assign duties to staff employees
52 Follow up outsource items
53 Follow up raw material
54 Keep tooling stock
55 Prepare customer required
documentation
56 Inform Tiku Bhai for new tooling order
57 Purchase gauges, inspection
instruments
58 Tracebility on gauges, inspection
instruments
59 Prepare, pack samples and prepare
cover
60 Mail dispatch details
61 Inspection of critical items
62 Direct maintenance work
63 Issue toolings to foreman
Classification of Personal Activities
S.No. JUNK ACTIVITIES ROKDA ACTIVITIES
1 Wake up at 6:20 a.m. Do bank related work on week off
2 Stretch my body.
3 Drink 4 glass water
4 Freshen Up, Brush my teeth
5 Clean workout area.
6 Workout for 50 mins.
7 Relax for 10 mins.
8 Check personal mails, social media.
9 Take Bath
10 Body Care
11 Offer Prayers – 15 mins.
12 Dress Up
13 Have Breakfast
14 Leave for company.
15 Have lunch at Rangoli restaurant
between 1:00 -2:00 p.m.
16 Have dinner at Rangoli restaurant
17 Leave for home.
18 Reach home between 9:00 – 9:30 p.m.
19 Take rest for 30 mins.
20 Check news, social media
21 Take Bath
22 Brush teeth
23 Drink 2-3 glass water
24 Drink Milk
25 Talk with family
26 Talk with girlfriend
27 Watch Youtube videos (trailers, sports,
Sandeep maheshwari, workout videos)
28 Check social media
29 Sleep between 11:00 – 12:00 a.m.
30 Clean flat on week off
31 Wash clothes on week off
32 Shop basic need items on week off
33 Do Smmart Homework
34 Talk with friends on week off
35 Do bank related work on week off
36 Plan holidays
37 Book tickets for holidays
38 Discuss family issues
39 Discuss their personal issues with friends
40 Give clothes for iron
41 Call for water can
42 Go out for dinner on week off
43 Watch movies on weekend
44 Go out with girlfriend on leave
Classification of Professional Activities
S.No. JUNK ACTIVITIES ROKDA ACTIVITIES
1 Reach company between 9:15 – 9:30 Work out costing with Hitesh Bhai and
a.m. Tiku Bhai
2 Pass on first priority information to Work out sample development with
related person Tiku Bhai
3 Sit on my desk. Do production planning
4 Clean my laptop. Do audit preparation
5 Check professional mails. Make drawings of items
6 Check previous day to-do list Discuss technical issues of items.
7 Check current day to-do list (created Discuss quality issues of items with
previous day evening, before leaving) production manager, quality
manager, foreman
8 Take round of header section Work on improving the process,
system
9 Take round of threading section Work on providing new formats for
process
10 Inform quantity of item to be given in Talk to employees for work related
plating problems and show them positivity
out of it.
11 Inform plating of items Complete customer correspondence
12 Check items from production and set Keep tooling stock
dispatch priority
13 Complete the To-do list Prepare customer required
documentation
14 Update production sheet Inform Tiku Bhai for new tooling order
15 Reply to the mails.
16 Inform mail information to Tiku
Bhai/Hitesh Bhai
17 Give bill details to Mehul/Subhash Bhai
18 Discuss daily complexities with
customers, suppliers
19 Take production follow up as per
planning sheet.
20 Give item for production to Header
foreman.
21 Inform priority of items to the foreman
22 Follow up with foreman
23 Make PDIR
24 Keep record of drawings
25 Keep records of R.M.T.C. , Plating
Reports and other documents
26 Making packing slip
27 Make dispatch documents
28 Give directions of packing
29 Check daily dispatch after dispatch
30 Correct dispatch details, in case incorrect
31 Check items in FPI
32 Check due date of items in production
33 Give directions for daily routine work
34 Leave company between 8:00 – 8:30
p.m.
35 Give permission of holidays
36 Involve in financial discussions
37 Involve in discussions which can be
solved without me
38 Repeatedly go to factory to resolve
issues
39 Assign duties to staff employees
40 Follow up outsource items
41 Follow up raw material
42 Purchase gauges, inspection instruments
43 Tracebility on gauges, inspection
instruments
44 Prepare, pack samples and prepare
cover
45 Mail dispatch details
46 Inspection of critical items
47 Direct maintenance work
48 Issue toolings to foreman
ACTION PLAN FOR PERSONAL ACTIVITES
BAD ABLE SUPERIOR DISTINCT
(Frustration, Stress, (Anxiety, Repetition, (Good track record, FORTE
Conflicts & No result) Competition & Reputation, Work in (Passion, Innate
minimum result) teams but No talent, High Energy,
passion) Constant
Improvement)
Take rest for 30 mins. Wake up at 6:20 a.m. Watch Youtube Workout for 50 mins.
After returning from videos (trailers,
company sports, Sandeep
maheshwari, workout
videos)
Clean flat on week off Stretch my body. Do Smmart Relax for 10 mins.
Homework
Wash clothes on week Drink 4 glass water Talk with friends on
off week off
Do bank related work Freshen Up, Brush my Plan holidays
on week off teeth
Give clothes for iron Clean workout area. Book tickets for
holidays
Check personal mails, Discuss family issues
social media.
Take Bath Discuss their personal
issues with friends
Body Care Watch movies on
weekend
Offer Prayers – 15 Go out with girlfriend
mins. on leave
Dress Up
Have Breakfast
Leave for company.
Have lunch at Rangoli

restaurant between
1:00 -2:00 p.m.
Have dinner at
Rangoli restaurant
Leave for home.
Reach home between

9:00 – 9:30 p.m.
Check news, social
media
Take Bath
Brush teeth
Drink 2-3 glass water
Drink Milk
Talk with family
Talk with girlfriend
Check social media
Sleep between 11:00

– 12:00 a.m.
Shop basic need items
on week off
Call for water can
Go out for dinner on

week off
ACTION PLAN FOR PROFESSIONAL ACTIVITES
BAD ABLE SUPERIOR DISTINCT
(Frustration, Stress, (Anxiety, Repetition, (Good track record, FORTE
Conflicts & No result) Competition & Reputation, Work in (Passion, Innate
minimum result) teams but No talent, High Energy,
passion) Constant
Improvement)
Making packing slip Reach company Complete the To-do
between 9:15 – 9:30 list
a.m.
Give directions of Pass on first priority Update production
packing information to related sheet
person
Discuss quality issues Sit on my desk. Reply to the mails.
of items with foreman
Give permission of Clean my laptop. Work out costing with
holidays Hitesh Bhai and Tiku
Bhai
Involve in financial Check professional Work out sample
discussions mails. development with
Tiku Bhai
Involve in discussions Check previous day Check items from
which can be solved to-do list production and set
without me dispatch priority
Repeatedly go to Check current day to- Discuss daily
factory to resolve do list (created complexities with
issues previous day evening, customers, suppliers
before leaving)
Prepare, pack Take round of header Take production
samples and prepare section follow up as per
cover planning sheet.
Direct maintenance Take round of Give item for
work threading section production to Header
foreman.
Issue toolings to Inform quantity of Inform priority of
foreman item to be given in items to the foreman
plating
Inform plating of Follow up with
items foreman
Inform mail Make PDIR
information to Tiku
Bhai/Hitesh Bhai
Give bill details to Keep record of
Mehul/Subhash Bhai drawings
Make dispatch Keep records of
documents R.M.T.C. , Plating
Reports and other
documents
Check due date of Check daily dispatch
items in production after dispatch
Give directions for Correct dispatch
daily routine work details, in case
incorrect
Leave company Check items in FPI
between 8:00 – 8:30
p.m.
Assign duties to staff Do production
employees planning
Follow up outsource Do audit preparation
items
Follow up raw Make drawings of
material items
Keep tooling stock Discuss technical
issues of items.
Inform Tiku Bhai for Discuss quality issues
new tooling order of items with
production manager,
quality manager
Purchase gauges, Work on improving
inspection the process, system
instruments
Tracebility on gauges, Work on providing
inspection new formats for
instruments process
Mail dispatch details Talk to employees for
work related
problems and show
them positivity out of
it.
Complete customer
correspondence
Prepare customer
required
documentation
Inspection of critical
items
Delegate Mediocrity
AREA OF MEDIOCRITY WHOM TO DELEGATE DEADLINE
Making packing slip Mr. Mehul Javiya Done
Give directions of packing Mr. Vijay Joisar Done
Discuss quality issues of Mr. Asgar Kunagada Done
items with foreman
Give permission of holidays Mr. Asgar Kunagada Done
to workers
Involve in financial Mr. Bhavesh Chudasama Done
discussions
Involve in discussions which Respective department Done
can be solved without me head
Repeatedly go to factory to Mr. Asgar Kunagada Done
resolve issues
Prepare, pack samples and Mr. Adikant Ojha./ Mr. Done
prepare cover Juned Sumra
Direct maintenance work Mr. Vijay Joisar 30-06-2017
Issue toolings to foreman Mr. Asgar Kunagada 30-10-2017
Pass on first priority Respective department Done
information to related head
person
Check professional mails. Concerned employee After implementation of
GST*
Inform quantity of item to be Mr. Mehul Javiya 30-06-2017
given in plating
Inform plating of items Mr. Mehul Javiya 30-06-2017
Give bill details to Mr. Mehul Javiya Done
Mehul/Subhash Bhai
Make dispatch documents Mr. Mehul Javiya Done
Check due date of items in Mr. Asgar Kunagada/ Mr. Done
production Sanjay Chavda
Give directions for daily Respective department 30-06-2017
routine work head
Follow up outsource items Mr. Vijay Joisar In-process
Follow up raw material Mr. Bhavesh Chudasama In-process
Tracebility on gauges, Mr. Adikant Ojha In-process
inspection instruments
Mail dispatch details Mr. Mehul Javiya After implementation of
GST*
Remark- After implementation of GST* is that after implementation of GST we
will assign mail ids to respective department employees so that information
will be channeled in right way and all the orders for raw material procurement
will be placed via mails.
For delegation of Mr. Shivam Sharma Superior activities we are looking to
appoint an assistant who can ably do the documentations required.
Delegation of Royal Industrial Service
List of Past Connected Customers & Delegation
PAST CONNECTED WHOM TO DEADLINE
CLIENTS DELEGATE
BHARTI AUTO VIJAY JOISAR Done
PALOMA VIJAY JOISAR Done
List of Past Connected Employees & Delegation

PAST CONNECTED WHOM TO DEADLINE
EMPLOYEE DELEGATE
Mr. Bhavesh Jani Mr .Hitendra B. Khant Done
Mr. Subhash Vegad (partially) Mr. Bhavesh Chudasama Done
Mr. Haresh Bhai Mr. Asgar Kunagada Done
Mr. Sabir Khira Mr. Shivam Sharma Done
Mr. Mahesh Bhai Mr. Shivam Sharma Done
SESSION – 4
ORGANIZATIONAL vISION
5 QUESTIONS
Date: 11-05-2017
Q.1) Why do you get out of bed every Morning?
A.1) To earn for my family. To fulfill the responsibilities that I have taken and to recognize my
capabilities.
Q.2) Who are the most important people to you in your life, both
professional and personal?
A.2) Personal- My family, My 5 friends and my girlfriend
Professional- Mr. Hitendra B. Khant, Mr. Mahendra B. Viramgama, Mr. Vijay Joisar, Legrand,
Shiv-om Brass, Balark Metals Pvt. Ltd.
Q.3) What do you love the most about your life?

A.3) The positivity people get being with me, Calsithenics and writing.
Q.4) What is important to you in your life?

A.4) The reputation of my family, My Nation and my Name.
Q.5) What would you like to achieve before you go away from this
world?
A.5) I want my name to be associated in a positive way with my nation and that I work under
tri-colour.
5 QUESTIONS
Date: 28-05-2017
Q.1) Why do you get out of bed every Morning?
A.1) To earn the richies of life (love, respect, honour, money). To become aware of my full
potential by working as a leader, manager.
A.2) Personal- Parents, elder sister, 5 friends.
Professional- Mr. Hitendra B. Khant, Mr. Mahendra B. Viramgama, RIS team.

A.3) The positivity people get being with me. My nature that I look to everything with an
open mind; without any perceptions and pre-formed notions.

A.4) The reputation of my family, The health, safety and security of my family. The safety
and security of my nation.
world?
A.5) I want my name to be associated in some positive deed that I do for my nation and that
I work under tri-colour.
5 QUESTIONS
Date: 01-06-2017
Q.1) Why do you get out of bed every morning?
A.1) To earn the richies of life (love, respect, honour, money) by performing the best in the
work I do. To become aware of my full potential by working as a leader, manager in Royal
Industrial Service. To work in order to establish a full proof system as per international
standards in RIS that sets the foundation in making the company a global enterprise.

A.3) The positivity people get being with me. My nature that I look to everything with an open
mind; without any perceptions and pre-formed notions. Since the time I have started
working I have developed an attitude of learning positive things from all people I met or
work with. I keep pushing my limits in my personal and professional life.

A.4) The reputation of my family, the health, safety and security of my family. The safety and
security of my nation. My personal health and hygiene.
world?
A.5) I want to establish an organization with the name “Zenith India Limited – An export
house of Royal Industrial Service”. I want to see the tri-colour hosted everyday on the top
of the building and that every employee works with the motto of not only raising the name
of Zenith but working for the reputation of nation associated with the company in global
market.
5 QUESTIONS
Date: 09-06-2017
A.1) To earn the richies of life (love, respect, honour, money) by performing the best in the
work I do. To fulfill the responsibilities that I have taken and those that are been assigned
to me.
To become aware of my full potential by working as a leader, manager in Royal Industrial
Service. To work in order to establish a full proof system as per international standards in
RIS that sets the foundation in making the company a global enterprise.
To enjoy every day as a new day.

mind; without any perceptions and pre-formed notions. Since the time I have started working
I have developed an attitude of learning positive things from all people I met or work with. I
keep pushing my limits in my personal and professional life.

A.4) The reputation of my family, the health, safety and security of my family. The reputation,
safety and security of my nation. My personal health and hygiene.
world?
A.5) I want to establish an organization with the name “Zenith India Limited – An export house
of Royal Industrial Service”. I want to see the tri-colour hosted everyday on the top of the
building and that every employee works with the motto of not only raising the name of Zenith
but working for the reputation of nation associated with the company in global market.
I want to enjoy every aspect of my life while working for the above motto.
Date: 12-06-2017
A.1) To earn all the richies of life (love, respect, honour, money) by performing the best in
the work I do. To fulfill the responsibilities that I have taken and those that are been
assigned to me. To fufill the needs and desires of my family and my own.
To become aware of my full potential by working as a leader, manager in Royal Industrial
Service. To work in order to establish a full proof system as per international standards in
RIS that sets the foundation in making the company a global enterprise.
To enjoy every day as a new day and gain learning and knowledge as much as I can.

mind; without any perceptions and pre-formed notions. Since the time I have started working
I have developed an attitude of learning positive things from all people I met or work with. I
keep pushing my limits in my personal and professional life.

A.4) The reputation of my family, the health, safety and security of my family. The reputation,
safety and security of my nation. My personal health and hygiene. To develop my own
reputation in a positive way, i.e. people know me because of my capabilities and my
efficiency in the work I do. My work and my personal and professional responsibilities.
world?
A.5) I want to establish an organization with the name “Zenith India Limited – An export house
of Royal Industrial Service”. I want to see the tri-colour hosted everyday on the top of the
building and that every employee works with the motto of not only raising the name of Zenith
but working for the reputation of nation associated with the company in global market.
I want to enjoy every aspect of my life while working for the above motto.
5 WHY – MAGIC OF WHY
“We are into manufacturing of ferrous and non-ferrous fasteners”
Date: 11-05-2017
1st Why are you into manufacturing of ferrous and non-ferrous fasteners?
To eradicate the problems of OEM companies in fasteners.
To provide safety features associated with screws in electric parts and non-standard
products as per customer requirement.
2nd Why you want to eradicate the problems of OEM companies in fasteners?
So that they can be 100% satisfied by fasteners prospective.
3rd Why do you want your customers to be 100% satisfied from fasteners
prospective?
So that they can run their production with maximum efficiency.
4th Why do you want your customers to run their production with with
maximum efficiency?
So that they manufacture highest quality level product and supply the best to their
customers and to end users i.e. to society.
5th Why do you want your customers to manufacture highest quality level
product and supply the best to their customers and to end users i.e. to
society?
So as to insure safety and security of people when they use all the products in which our
manufactured fasteners are assembled.
Date: 28-05-2017
To supply quality fasteners to OEM and other companies that require fasteners.
2nd Why you want to supply quality fasteners to OEM and other companies?
To eradicate the problems faced by OEM and other companies in fasteners supply
considering the safety features of fasteners.
3rd Why do you want to eradicate the problems faced by OEM and other
companies in fasteners supply considering the safety features of fasteners?
So that they are 100% satisfied from fasteners aspect of their product and run their
production for high efficiency.
4th Why do you want your customers to be 100% satisfied from fasteners
aspect of their product and run their production for high efficiency?
society?
Date: 01-06-2017
To supply quality fasteners to OEM and other companies that require fasteners.
2nd Why you want to supply quality fasteners to OEM and other companies?
To eradicate the problems faced by OEM and other companies in fasteners supply
considering the safety features of fasteners. To supply them the non-standard design
fasteners.
3rd Why do you want to eradicate the problems faced by OEM and other
companies in fasteners supply considering the safety features of fasteners
and supply them the non-standard design fasteners?
So that they are 100% satisfied from fasteners aspect of their product and run their
production for high efficiency. And that they do not have to compromise on their design
considering the availability of fasteners as per their requirement, instead of designing their
product as per standard fasteners design
4th Why do you want your customers to be 100% satisfied from fasteners
aspect of their product and run their production for high efficiency by not
compromising on their product design?
society?
CORE PURPOSE
“To add delight to the life of people with the
sense of safety by achieving the ease of
perfection”.
Qs” MODEL – Shivam Sharma
1.) What are the values that you have personally followed since birth in in
your personal and professional life and cannot compromise on, come
what may?
Personal:
Sincerity
No arguments with parents
Obedient
Accept new things with open mind
Respect for all
Self-respect
Cool temperament
Never get satisfied
Professional:
Sincerity
100% commitment towards responsibilities
Maximum effort/ Performance oriented
Obedient
Reach out to best possible
Self-respect/Dignity
Loyalty
Cool Temperament
Learning
Professionalism
2.) What would you want to pass on to your children as your core values
at work with a desire that they too hold these when they step into
their working careers?
Personal:
Respect for all
Self-respect
Cool temperament
Professional:
Sincerity
Loyalty
Cool Temperament
Professionalism
3.) If you were to start a new organization tomorrow in a different line of
work, what core value would you build into new organization
regardless of its industry?
Personal:
Sincerity
No arguments with parents
Obedient
Respect for all
Self-respect
Cool temperament
Never get satisfied
Professional:
Sincerity
Obedient
Reach out to best possible
Loyalty
Cool Temperament
Learning
Professionalism
Qs” MODEL – Hitendra Khant
1.) What are the values that you have personally followed since birth in in
your personal and professional life and cannot compromise on, come
what may?
Personal:
Always help others
Respect for all
Self-respect
Cool temperament
Never get satisfied
Fulfill each and every commitment
Professional:
Risk Taking
Customer Oriented
Customer Satisfaction
Respect for all
Help the needy
Cool Temperament
Learn from customers
2.) What would you want to pass on to your children as your core values
at work with a desire that they too hold these when they step into
their working careers?
Personal:
Always help others
Respect for all
Self-respect
Professional:
Risk Taking
Customer Oriented
Respect for all
3.) If you were to start a new organization tomorrow in a different line of
work, what core value would you build into new organization
regardless of its industry?
Personal:
Always help others
Respect for all
Self-respect
Cool temperament
Never get satisfied
Professional:
Risk Taking
Customer Oriented
Respect for all
Help the needy
Cool Temperament
Learn from customers
Core Values – Royal Industrial Service
 At RIS we are committed to give the “QUALITY” as per customer
requirement
 At RIS we are committed to fulfill all the “COMMITMENTS” that
we have done with our customers and employees in given time
frame.
 At RIS we “RESPECT” each and every individual irrespective of
its post and duties. We expect all the employees to have
“RESPECT FOR ALL INDIVDUALS”
 At RIS we have a “ZEAL TO EXCEL” and we will “NEVER GET
SETTLE” feeling.
 At RIS we work together to achieve “COMPLETE CUSTOMER
SATISFACTION”
Core Values Eligibility Criteria
1.) If you awoke tomorrow morning to find that you have more than
sufficient amount of money in your bank and you have become rich
overnight, would you still abide by, follow and apply these core values
in your day to day life?
Ans.) Yes
2.) Can you envision them being as valid for you 100 years from now as they
are today?
Ans.) Yes
3.) Would you like your organization to sustain these core values 100 years
from today regardless of the market and other changes that would have
occurred by then?
Ans.) Yes
4.) Even if these core values become a competitive disadvantage for you
and the others are criticizing and condemning your organization for
holding these core values, would you still continue to hold?
Ans.) Yes
5.) Do you believe that those who violate the core values should be thrown
out of the organization or shown the door just because they don’t fit
your organization’s core value?
Ans.) Yes
6.) As a person would you hold all the core values even if you are not being
appreciated for it?
Ans.) Yes
7.) You will not give up your core values, for whatever reasons you
encounter and live by it even if you have to give up your job?
Ans.) Yes
B.H.A.G.
To become an Enterprise that
manufacture complete assembled
products for OEM’s in complete
automated manufacturing plant with a
Turnover of 1500 crores rupees per
annum by 2030
Vivid Description
 By 2030 RIS will have Board of management
 By 2030 RIS will have in house raw material plant for supply and self-utilization
in different sections. 24X7 production plant equipped with automatic
machinery with minimum manual dependence and in house plating plant.
 By 2030 employees of RIS will utilize SAP system and do minimum paper work,
maximum data base and process driven company
 By 2030 RIS will have a completely different team for process quality
governance working in a system of every new development to be developed
through PPAP and complete PPAP documentation filed of every single product.
And Quality Assurance equipped with technology equal to customer concerned
with product
 By 2030 RIS will have separate sections built in company premises for separate
departments with separate teams with defined work criteria, rules and
regulations. Position clearly documented of every department, filed, circulated
and conveyed to each employee and worker in written.
 By 2030 in RIS preventive maintenance will be carried out regularly, RIS have
100% 5S implementation with lean manufacturing and 6 SIGMA in factory.
 By 2030 RIS will have residence facility for employees and workers with in house
canteen with breakfast lunch dinner availability
 By 2030 RIS will have different marketing and corporate office, other than the
manufacturing facility and a warehouse in foreign country
 By 2030 RIS will be working with world leaders of our sector
 By 2030 RIS will have proper system in place of recruitment with at least 3
stages and training done through filed data and induction system for new
recruit
 By 2030 RIS will have KPI of every department done regularly. SOP KANBAN and
other quality tools used in every department
 By 2030 RIS will have a unit called “Zenith India "Limited"
INTERNAL vISION LAUNcH
vISION WALL
SESSION – 6
WRITE yOUR bUSINESS
STRATEGy
Strategy Team
Mr. Hitendra B. Khant (Managing Director- Sales & Accounts)
Mr. Mahendra B. Viramgama (Managing Director- Production & Quality)
Mr. Shivam Sharma (Manager – Process Planning & Management)
Mr. Vijay Joisar (Sales Manager)
Mr. Sanjay Chavda (Production Manager)
Mr. Subhash Vegad (Accountant)
Mr. Bhavesh Chudasama (Assistant Accountant)
Mr. Abhay Khetani (Manager – Electroplating Plant)
Mr. Jitendra Pithwa (Technical Head)
STRATEGY TEAM MEETING

EMPLOYEE FEEDACK POINTS
What we should stop doing?

1) Restrict use of mobile phone in company employees and workers.
2) Treat all employees equally.
3) Stop people from doing wrong deeds as it affects others as well.
4) Strictness for workers. So that they do not deny for work to employees.
5) Divide work equally among all employees so as to avoid single employee
getting overburden.
6) Stop mistakes from first process itself. Do FMEA. SO as to avoid rejection
at last stage.
7) Stop habit of postponing things on next day.
8) Sort out communication gap.
9) Restriction and strictness on workers and foreman. And employees must
be given more authority comparatively.
What we should continue doing?

1) Maintain delivery and quality of product.
2) Discover opportunities outside local market and develop new businesses
with OEM.
3) Complete work on daily basis without delay.
4) Every person should be assigned his role and should be held responsible
for it instead of one person held responsible for all work.
5) Work in a team.
6) Organize a trip once a year.
What we should start doing?
1) Start development of new range of product and work to export our
product in international market.
2) Start development of final product for OEMs.
3) Implementation of proper system in Quality Assurance.
4) Channelized communication among all concerned employees and workers.
5) Start working as per schedule.
6) Every single employee must work responsibly or take an example of system
followed by Royal Fasteners.
7) Start two shift for increasing production.
8) All work related records and daily working must be computerized for
better synchronization of information and records.
9) Instead of supplying material till last date material must be supplied at least
2 days earlier then the due date.
CUSTOMER FEEDACK POINTS
What we should stop doing?

1) Stop doing false commitments. Show the correct picture about every item
supplied.
What we should continue doing?

1) Maintain the quality and delivery of products.
2) Keep the learning attitude and adapt new things in process.
3) Keep up the customer response.
4) Improve the process quality more and more.
What we should start doing?

1) Start manufacturing the female parts of fasteners manufactured and
supply assembled metal parts.
2) Adapt missing and new quality standards in process.
STRENGTHS
1. Maintain delivery and quality of product.
2. Discover opportunities outside local market and develop new businesses
with OEM.
3. Work in a team.
4. Keep the learning attitude and adapt new things in process.
5. Keep up the customer response.
WEAKNESSES
1. Restrict use of mobile phone in company employees and workers.
2. Stop people from doing wrong deeds as it affects others as well.
3. Strictness for workers. So that they do not deny for work to employees.
4. Divide work equally among all employees so as to avoid single employee
getting overburden.
5. Stop mistakes from first process itself. Do FMEA. SO as to avoid rejection
at last stage.
6. Stop habit of postponing things on next day.
7. Sort out communication gap.
OPPRTUNITIES
1. Start development of new range of product and work to export our
product in international market.
2. Start development of final product for OEMs.
3. Start manufacturing the female parts of fasteners manufactured and
supply assembled metal parts.
4. Adapt missing and new quality standards in process.
THREATS
1. Compitition
2. Product Commoditization
3. Government Policies
Brand Promise
“Serving 100% Satisfaction”

STRATEGY SHEET TILL 2030*
*Please refer the excel sheet for strategy sheet

SESSION – 7
TALENT AcqUISITION
PROcESS
SESSION – 8-9
ORGANISATION WELLNESS
HABITS
Physical Health
To improve physical health of our employees we have started group morning
walk.
We have worked on eliminating their habit of eating tobacco which is harmful
for health. 50% employees have left this habit of eating tobacco.
Overall Personal Development

We have organized employee’s training in Employee transformation programme
under trainer Mr. Hardik Majithiya which was 2 session training and 1 review
session.
A great transformation is observed in the employee’s behavior and commitment
towards their duties.
Qualities Improved in employee’s after Training Program-

 Punctuality
 Respect for each other
 Commitment towards their duties
 Co-operation among team
Group Morning Walk
Employee Transformation Program
Team Engagement Activity
Employee Transformation Program

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SESSION LEARNING IMPLIMENTATION SHEET

Job Card for stock of Brass Material

Right to My Time (Professional)

Inward – Outward Record date-wise with Quality Inspection Status

“One Stop Solution for all type of Fasteners”

“Zenith- An Export House of Royal Industrial Service”

That functions under the Indian Tri-colour.

“One Stop Solution for all type of Fasteners”

“Zenith- An Export House of Royal Industrial Service”

Right to Better Tomorrow

WishList of Our Key Employees

Right from Commoditization

Detailed Packing even in Local Market which No-one else is providing

Name & Designation Duties undertaken Desired duties Deadline

Name & Designation Duties undertaken Desired duties Deadline

Name & Designation Duties undertaken Desired duties Deadline

Get material ready

Dispatch material in Make him understand schedule and motivate him to

1 In-process Inspection M4 MS4

2 Final Inspection M4 MS4

Provide him an assistant who will fill up all required

Gauges Identification Provide him an assistant who will work in

Provide him an assistant who will keep all the

Improve planning in better way by repetitive thinking

Increase awareness about customer business

S.No. PERSONAL PROFESSIONAL

Leave for company.

Have lunch at Rangoli

Reach home between

Drink 2-3 glass water

Talk with family

Talk with girlfriend

Check social media

Sleep between 11:00

Go out for dinner on

List of Past Connected Employees & Delegation

Q.3) What do you love the most about your life?

Q.4) What is important to you in your life?

Q.3) What do you love the most about your life?

Q.4) What is important to you in your life?

Q.3) What do you love the most about your life?

Q.4) What is important to you in your life?

Q.3) What do you love the most about your life?

Q.4) What is important to you in your life?

Q.3) What do you love the most about your life?

Q.4) What is important to you in your life?

STRATEGY TEAM MEETING

What we should stop doing?

What we should continue doing?

What we should stop doing?

What we should continue doing?

What we should start doing?

“Serving 100% Satisfaction”

*Please refer the excel sheet for strategy sheet

Overall Personal Development

Qualities Improved in employee’s after Training Program-

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