Summary

Mahima
As I have been worked for the Escalation desk for my previous
companies. I need a Challenge ,In which I can prove my capability
and my interest to work for my team, Managers, Management
and for my organization.

Contact
Experience
Address:
69-C PKT D-1
KONDALI DDA JANTA FLATS M.V PH-3 Voltas Service Center in Patparganj Industrial Area
DELHI-110096 Customer Service Executive (Escalation Desk)
From: 4th January 2017 to 30th January 2019
Phone:  Refunds, Emails & Walk-In Customer Handler.
+91 9958665814  Got Differenttypes of queries from Customers in which we
need to provide the proper resolution. (E-Mails)
Email:  Customer Escalations- I got Differentlevel of escalations
mahimageorge900@gmail.com from Customers. who
 may complain about such Categories of like Quality, and
Consumer expectations from Company.
Languages  Resolution & Final Action - We are here as Decision Tree to
take action against Respective Customers (As Per
English
Company's Standard Operating Procedure)
Hindi
LG Electronics Pvt. Limited
Hobbies Escalation Executive
From: 1st February 2019 to 3th March 2021
Photography  Targets and Responsibilities (LG ELECTRONICS PVT Limited)
Travelling  Got Differenttypes of queries from Customer and Partners
in which we need to provide them proper resolution.
 Resolution & Final Action - We are here as Decision Tree to
take action against
Education
 Respective Partners and Customers (As Per Company's
B. A. Program from Delhi University. Standard Operating Procedure)

Bizight solutions Pvt. Limited

Executive-onboarding and support.
From: April 2021 to May 2023.
 Here I was working for Salespanda CRM.
 I help to our clients to onboarding their agents and
employees.
 Demonstrate the software and it’s features.
 Support while clients facing issues at any point.
 Giving demos to the clients who will use CRM.