Nagamani Sheani

Mobile: 96035 36725

Email ID: nagamanisheani@gmail.com

CAREER OBJECTIVE
To obtain a position that allows me to use my technical skills and willingness to learn in making your company
successful

ACADEMICS

Degree / Board /
School / College Year of Passing Percentage
Certificate University
Hindu Degree
Osmania
BSC (Statistics) College For 2016 80
University
Women
Sarada Junior Board of 84.9
INTERMEDIATE 2013
College Intermediate

Wisdom High
SSC Board of SSC 2011 87
School

EXPERIENCE-1
Designation: Associate Customer Support
Company: KFIN Technologies.
Duration: 26th April 2021 to Till Date

ROLES and RESPONSIBILITIES

● Working for KFIN Technologies" as a Customer Support Executive (Non Voice Process).
● Worked for "Malaysian" Client.
● Managed large amount of emails and chats.
● Resolve service and funds investing problems by clarifying the customer complaints through chat and
email.
● Appropriate and timely follow-ups whenever required.
● Escalate unresolved queries to respective department for accurate redressal.

EXPERIENCE-2
Designation: Associate Customer Support
Company: Tech Mahindra.
Duration: 7th Feb 2019 to 2nd April 2020

ROLES and RESPONSIBILITIES

● Worked for Tech Mahindra" as a Customer Support Executive (Non Voice Process).
● Worked for "US and Canada".
● Managed large amount of emails and chats.
● Resolve product and service problems by clarifying the customer complaints through chat and email.
● Appropriate and timely follow-ups whenever required.
● Escalate unresolved queries to respective department for accurate redressal.

EXPERIENCE-3
Designation: Customer Support Executive
Company: LV Prasad Institute
Duration: 2nd Aug 2016 to 1st Jan 2019

ROLES and RESPONSIBILITIES

● Worked for “LV Prasad Institute” as a Customer Support Executive (Voice Process).
● Managed large amounts of incoming calls and mails.
● Resolve product or service problems by clarifying the customer complaints.
● A professional approach in answering calls and provide information about product, services, taking input
of issues and their redressal thereof.
● Appropriate and timely follow-ups whenever required.
● Escalate unresolved queries to respective department for accurate redressal.

TECHNICAL SKILLS
 Application Tools: Microsoft Office 2013

STRENGTHS

● Punctual and Loyal

● Confident and eager to learn
● Good listener and effective communicator
● Quick Learner

PERSONAL INFORMATION
Date of Birth : June 10, 1996
Nationality : Indian
Hobbies : Watching TV, listening music, playing games.
Language Known : English, Hindi and Telugu
Address : H.No:8-3-562/FF, Arogya Nagar, SPR Hills, Yousufguda, Hyderabad
DECLARATION:

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.

( Nagamani Sheani )