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Questions
Are you comfortable using existing mobile based app for your insurance needs? or would you rather
prefer human intervention? 
Have you used an insurance based app before with Claims feature? Did the feature perform as you
expected?
What are your view to have separate Mobile App developed for Commercial line business
What all features
Have you do you
come across requierApps
multiple in that
on mobile app
Play/AppStore from the same Insurance Company? Does the
App description clearly indicate its function
kindly provide any positive and negative points on the used app
How comfortable are you to do it yourself section for you in the mobile app
On a scale of 1 to 10, how satisfied are you with Claims experience?
What are the challenges faced during claims settlement?
What are the areas of development in claims experience as per you?
How is the claim settlement experience of the other company?
What can our employees (Claims Manager) do better?

Based on your claims settlement experience how likely are you to purchase again from us? (1 to 10)
How would you rate the communication from the insurance company during the claim handling?
Were you kept informed about the progress of your claim timely?
Did you have to provide excessive documentation or information during the claim process? Where
there any redundant request for information?
Did you have to deal with multiple points of contact during the claims prcess? If yes, did this cause any
confussion or delays?
Claim Filing/ documents process : a.How did you file your commercial insurance claim ? (Online,
Phone,in person, or else)
Will One view claims status dashboard assist you and the customers
Would you like to have feedback feature for surveyor, CSM on your claim journey on app
What technology should be used to process channel driven and direct claims seperately

How soon did the claims personnel/surveyor get in touch with you post incident notification
Remarks