Company profile

Raaho (est 2017) is India’s fastest-growing marketplace for intercity trucks. The company is
headquartered in Gurgaon, with a pan-India presence panning across NCR, Chennai, Bengaluru,
Hyderabad, Kolkata, Mumbai, Pune , Ahmedabad , Karnal, Kanpur, Ambala (North) and more.

Raaho was Co-Founded by Imthiaz (Co-founder and CEO) who is a serial entrepreneur and by
colleagues he knows from a decade or more - Muralidharan C. (Technology), Vipul Sharma (Product),
Fahad (Operations) and Joshua Jebakumar (HR & Customer Experience). To ensure a customer-first
approach and solutions to on-ground problems of customers, the founding team drove 10 trucks across
India for a year to understand the freight & transportation sector and its shortcomings.

Raaho aims to improve the lives of truckers and drivers by leveraging technology and data science for
efficient freight matching. Asset-light and capital-efficient, Raaho has ensured positive unit economics
at scale.

The company is backed by Roots Ventures, Inflection Point Ventures , Blume Founders Fund, Prominent
Angels like Vijay Shekhar Sharma (PayTM), Kunal Shah (Cred) , Nitish Mittersain (Nazara), Venkatesh
V (CEO - Cavinkare), Miten Sampat (Cred) and Friends & Family, and has raised around USD 4.5 Mn.

India’s logistics costs clock about 14% of GDP - almost double of the 7% global benchmarks - and
India’s intercity trucking alone accounts for USD 100 Bn. Raaho works with third party logistics providers
(shippers) and truck owners (truckers) to remove system inefficiencies in an otherwise opaque
fragmented and offline industry - an industry plagued by manual freight matching dependent on the 2
lakh offline brokers and the fragmented 12 million trucks (75% of truckers have no more than 5 trucks).

Raaho creates liquidity through its marketplace based instant trucking and tracking solution, and load
is available nearby to trucks and trucks are available to nearby shippers within 30 minutes. As a result,
monthly utilization of trucks has increased from 7000 Km to 11000 Km. This, at a sizable scale since
the distance covered thus far on Raaho’s platform is distance equal to circling the earth 2000 times.

With improved utilization of the asset, average earnings of truckers and drivers have followed and this
in turn, has led to greater pass-through money to the immediate community of interest which equals
15% of India’s population that earns livelihood directly or indirectly through trucking.

Empty trucks driving back (empty miles) to the origin is estimated to be as high 25% of the trips in the
trucking industry and wasted fuel on this is a cost to the environment but within a few years of
operations, Raaho has already reduced carbon emission by a million Kg.

Raaho packages its on-demand trucking solution through its complete suite of apps (Shipper App,
Trucker App, and Driver App) to offer close-by discovery, vehicles with verified documents, shippers of
credibility, real-time tracking of freight loaded vehicles and instant digital payments.
 Job Description
Manager - Collection

Job Summary: The Collection Manager will be responsible for ensuring that due payments
are collected from Customers on time. Also work on identifying regular defaulters, managing
the barring policy and managing the collection team. Will be monitoring the input parameters
of the team and ensure monthly targets are achieved.

Responsibilities:

• Develop and implement effective collection strategies to minimize delinquent

accounts and maximize cash flow
• Ensure that advances and balances are paid on time by customers
• Identify customers who are regular defaulters and take necessary action to resolve
their outstanding payments
• Manage the barring policy for delinquent customers and evaluate the continuity or
blocking.
• Manage a team of collection agents and provide training and support to ensure
effective collection activities
• Monitor the calling and visit activity of the collection team and ensure that they are
following the company's policies and procedures
• Report to management on critical issues related to collections, including aging
reports, collection activity reports, and cash flow forecasts
• Project collections for the region and ensure that targets are met
• Reconcile with customers on outstanding balances and resolve any issues related
to payments
• Guide the team to close issues and resolve disputes with customers in a timely and
efficient manner
• Have senior-level interactions with customers to maintain positive relationships
while also ensuring that payments are received on time
• Work on high ageing numbers and develop plans to resolve long-overdue accounts
• Should travel multiple cities to meet Management of customers.
• Presentation collection status monthly basis and leading the monthly review.
• Doing daily stand-up discussion with team.
• Weekly discussion with RMs/Business team with target vs achievement.

Requirements:

• Bachelor's degree in Business, Finance or related field

• Proven experience as a Collection Manager or similar role in the transport industry
• Deep understanding of collection strategies, customer relationship management,
data analysis, and industry regulations
• Strong communication and negotiation skills
• Excellent analytical abilities and attention to detail
• Experience in managing a team and providing training and support
• Ability to work under pressure and meet targets
• Proficient in Microsoft Office and other relevant software applications

This is a Work From Office / Field Position.

Location : Gurugram

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