Department of Social Work, Christ University, Bengaluru

Summary Report of Internship Practice

Name of the Trainee: Abinya A

Course: MSW HRDM
Semester: 2
Name of the Organization: Apollo Hospitals Enterprises Limited
Name of the Agency Supervisor: Mr Sam Wessley Mohan M
Name of the Faculty Supervisor: Dr Hemalatha K
Period of Internship: From 1st Feb 2023 to 15th March 2023

INTRODUCTION:

Apollo Hospital Enterprises Limited is India’s Hospital Industry in terms of income and
employees. Both the Clinical and Non-Clinical Staffs are working in Apollo with the count of
31,500 in numbers. It was established in the year 1983 by Dr Prathap C. Reddy. Apollo has
different entities like pharmacy chains, primary care centers, telehealth clinics, digital
healthcare services, pharmacy, sindoori etc. The trainee did her 37 days of internship in the
Apollo Hospitals Enterprises Limited specifically in the regional corporate office. It has
different set of hospitals in different region of country. In Chennai, totally 8 hospitals that
include Apollo Main Hospitals, Greams road, Apollo Children’s Hospitals, Thousand lights,
Apollo Proton cancer center, Apollo Specialty Hospital, Teynampet, Apollo Cosmetic Clinic,
Teynampet, Apollo First Med Hospitals, Kilpauk, Apollo Hospitals, OMR, Apollo Hospitals
– kotturpuram, Tondiarpet. The Apollo Corporate Offices works for all the units that are
located in Chennai. Some functions of HR also work and monitor the programs of PAN
India. They have proper hierarchical structure for overall hospital as well as for the HR
department.

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The main Objective of this 37 days internship in Apollo Hospitals Enterprises Limited that
too in the corporate office is to maximize the knowledge of the trainee by having hands on
experience of practice and observation of HR activities and to understand the work culture –
positives & negative in the field under the supervision of the agency supervisor to gain
professional knowledge that will lead to the gaining of professional advantage in the field of
HR. Unlike other organization, the hospital industry has different structure since it is a
service. The internship on the whole will help to increase the knowledge level on hospitals
and in-depth knowledge on the registration, CSR activities, Clinical & Non-Clinical Staffs,
Different Departments, understanding the marketing strategies, HR Cost, Payroll &
Compensation etc.

DIFFERENT FUNCTIONS OF HR PERFORMED IN THE ORGANISATION:

1. Onboarding

2. Talent acquisition

3. Compensation and benefits

4. Payroll

5. Learning and development

7. Digital Transformation HR

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ORGANISATION STRUCTURE & STRUCTURE OF THE HR DEPARTMENT

Activities Undertaken

 The Trainee worked with the Talent Acquisition (TA) team and assist them with the
onboarding process like documentation, filing, Id card printing, updating the
employee details in the Oracle HCM
 The Trainee assisted the HR executive of TA team on Thursday Walk-in interview of
Nurses.
 The Trainee assisted the Hostel Manager by making PowerPoint presentation.
 The trainee has done her case study on Induction Program by L&D, CSR- Apollo
Foundations, Recruitment Policy, Performance Appraisals by collecting information
through Interviews with Executives, Managers and also through manuals.

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  The trainee has done a mini project on the relationship between employee
empowerment and its effect on Job satisfaction through Survey Method.
 The trainee attended the Induction Classes for trainees taken by Mr. Krishna – L&D
Manager.
 The trainee attended and observed the Induction Program – AAPIE for the Case
Study.
 The Trainee did Compilation Work for the CHRO – Mr. Rathish
 The trainee along with their Co-trainee framed a proper module for induction and
orientation for Interns of HR department and implemented it when New interns had
come for Internship.
 The trainee did excel work on the list that has been maintained to keep a track on
employees pre medical checkup.
 The Trainee created the google forms to reduce the mistakes that are made while
typing the details of the candidates who have completed their documentation process.

Reflection

On the 1st day of the internship without any orientation or induction, the Talent Acquisition
team’s employees ask the trainee to do filing, the trainee were not aware of anything and gets
traumatized, after that the trainee took initiatives and asked for separate induction classes
specifically for trainees from L&D team, met with the CHRO Mr Rathish and got permission
for Case Studies and Mini Project. The trainee worked in the Talent acquisition team and
learned many things related the Organisation Behaviour and how theory is completely
different from practical work culture. The trainee also understood the role of a leader in work
place, if the leader is not good in handling and delegating the KRA (Key Responsible Area)
to their team members, lots of conflicts may arise. I could clearly see employees fighting
among themselves and blaming each other for the mistakes the team makes because of
improper communication. The trainee felt that lack of empowerment leads to conflict that
arises when decisions are not communicated properly to the employees by the manager.
Apollo follows old method for onboarding process and for those clerical works like
documentation, filing, ID printing, Updating the employee details in the Oracle HCM, they
hire interns.

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Earlier the interns used to work only in one team of HR department that too clerical job and
go out with minimum knowledge but the trainee along with her co trainee gets permission to
visit the Hospitals, attend the induction Program, gave suggestions to minimise errors. It was
one good experience of learning what not to do in workplace and how not to treat the interns.
Sometimes they asked the interns to clean and arrange their waste IRF’s and also their usage
of words was not nice. Sometimes it hurts but the trainees raised our voices strongly against
all these unethical practices and even went to the CHRO to raise a complaint about the same.
The trainee gets to know about different departments in the hospitals and their work culture.
The trainee did her case study on Recruitment policy, Induction program, Corporate Social
Responsibility, Performance Appraisal and did her mini project on the relationship between
employee empowerment and its effect on job satisfaction. My communication and
networking skills got improved and gained confidence by gaining professional Knowledge.
When New Interns came, the trainee did a proper orientation by teaching them both technical
as well as about the department. It’s a big thing in that organisation, this was the 1st proper
induction done for the interns. The trainee has done documentation and send many people
for their pre medical health check-up, met with lot of people and improved my
communication, the trainee could feel the difference that now the trainee feels more confident
to speak with people.

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