CONFIDENTIAL 1

UNIVERSITI TEKNOLOGI MARA

TEST

COURSE : FOUNDATIONS OF INFORMATION SYSTEMS

COURSE CODE : ISP500
SEMESTER : OCTOBER 2022
TIME : 3 HOURS

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of three (3) parts. PART A (10 Questions)
PART B (10 Questions)
PART C (4 Questions)

2. Answer ALL questions in this document.

3. Answer ALL questions in English.

SELF DECLARATION

1. I know that plagiarism is wrong. Plagiarism is to use another’s work and pretend that it is
one’s own.
2. This final assessment is my own work.
3. I have not involved and will not allow anyone to copy my work with the intention of passing
it off as their own work.
4. I acknowledge that copying someone else’s work (or part of it) is wrong and declare that
my final assessment is my own work.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 6 printed pages
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 CONFIDENTIAL 2

PART A (10 Marks)

1. A departmental information system can also be called an FAIS.

(True/False)

2. If there are few alternatives to an organization’s products or services, then the threat of
substitutes is high; if there are many alternatives, then the threat is low.
(True/False)

3. Without middleware, different Business Intelligence (BI) programs cannot easily

connect to the data warehouse.
(True/False)

4. E-mail is one form of online advertising. It is, however, not a cost-effective medium to
implement even though it can provide an effective response rate.
(True/False)

5. Data mart can function similarly like data warehouse.

(True/False)

6. Gathering real-time market intelligence is a business use of wikis.

(True/False)

7. Supply Chain Management (SCM) only deals with the tracking of the final product as it
is delivered to the customer.
(True/False)

8. On-demand CRM is referred to the purchased CRM systems from a vendor and then
installed them on site of a company
(True/False)

9. Typical unstructured decisions include planning new service offerings and hiring an
executive.
(True/False)

10. IT people are supposed to identify the system requirements in the systems analysis
stage.
(True/False)

PART B (20 Marks)

1. A(n) ___________ is a person knowledgeable about information systems and

information technology.

2. The ____________ refers to the wide gap between those individuals who have access
to information and communications technology and those who do not.

3. A data ________ is a repository of historical data that are organized by subject to

support decision makers in the organization.
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4. When a company integrates its online and offline channels, it is known as

____________.

5. Your company decides to implement the finance module of SAP and instantly remove
the legacy system. This is an example of ________ conversion.

6. _________ marketing is word-of-mouth advertising.

7. Most organizations design TPS to process transactions as soon as they occur. This is
called ___________.

8. In a supply chain flow, any damaged or unwanted products that are returned to sellers
is known as __________.

9. _________ can identify previously unknown patterns and predict trends and behaviors.

10. Adding functions after the project has been initiated causes _________.

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 CONFIDENTIAL 4

PART B (30 Marks)

QUESTION 1

Using examples from your own life, explain the difference between data, information, and
knowledge.
(6 marks)

QUESTION 2

Describe whether the web has increased or decreased each force of Porter’s five forces and
why.
(10 marks)

QUESTION 3

a) Implementation of ERP systems in organizations can be challenging because the

systems are large, complicated and costly. Nevertheless, many organizations still opt for
the systems to be implemented due to significant benefits the organizations may obtain.
Describe the implementation alternatives of ERP systems an organization may choose in
accommodating its financial constraints.
(4 marks)

b) Social commerce refers to the delivery of e-commerce activities and transactions through
social computing. One of the risks it may pose to business is violation of intellectual
property or copyright. Explain how this risk can be curbed.
(4 marks)

QUESTION 4

What is the difference between outsourcing and offshoring? If you were the CEO of a large
corporation, would you outsource or offshore (why or why not)?
(6 marks)

END OF QUESTION

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