MS-96

Management Programme

ASSIGNMENT
SECOND SEMESTER
(July to December)
2019

MS-96: Total Quality Management

School of Management Studies

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
MAIDAN GARHI, NEW DELHI – 110 068
 ASSIGNMENT

Course Code : MS-96

Course Title : Total Quality Management

Assignment No. : MS-96/TMA/SEM-II/2019

Coverage : All blocks

Note: Attempt all the questions and submit your assignment to the coordinator of your study
centre on or before 31st October, 2019.

1. Differentiate between ‘Quality control’ and ‘Quality assurance’ giving examples.

2. Discuss the various obstacles arising while implementing Total Quality Management
(TQM).

3. List and describe the various sections of a quality manual.

4. Explain the reasons for people quitting organizations and joining other organizations.

5. Why is it important to have safety and health management in industries. Explain with
examples.