STAR FUTURE INTERNATIONAL CO.

, LTD {SOP}

ISO 9001:2015 & 14001:2015

SFI certification are providing standard operating
procedure

COMPANY BRIEF

Star Future International Co., Ltd was founded in 2021 by incorporation Registration of DICA Myanmar.
SFI provide the world class services with reasonable price, that enable customer service to find out
solution through the achieved to developed and support in required work. SFI is the best service
provider of the award-winning and multi task support in Myanmar such as ISO certification, Visa &
Other Financial with more than 20 of other services.

SFI is a national (Local) professional service provider control solution. SFI services are focused
primarily in the Account, Audit, Visa & ISO certification.

The company employs a fabless model, with world-wide foundry partners selected and qualified to
complement its current and future service. ISO certification and training, Audit, operations are
performed by professional highly motivated team located within the Yangon and other Myanmar
Region.

SFI has been in operation since 2021. It is located in Bahan Township Yangon, Myanmar and has a
present workforce of more than 20 employees

QUALITY MANUAL RATIONALE

The Quality Manual shall provide a quality management system for SFI Myanmar, that would ensure
that services conform to customer and applicable statutory and regulatory requirements and
international standards, including continual improvement that would enhance customer
satisfaction. The quality management system shall be compliant to ISO9001:2015. The application
of the quality system is also aimed at making important contribution to managing costs and risks,
meeting quality objectives, driving organizational growth, and enhancing stakeholders’ satisfaction.
 STAR FUTURE INTERNATIONAL CO., LTD {SOP}

This Quality Manual is the top level document of SFI’s Quality Management System in the hierarchy
of SFI specifications consisting of:

Policy Statement (POLs) – documents that outline direction to be taken by the corporation and its
various divisions and departments.

 Policy Statement (POLs) – documents that outline direction to be taken by the corporation
and its various divisions and departments.

 Procedural Specifications (SOPs) – Documents that support corporate policy by defining the
methods to be used at the divisional or departmental levels.

Together, these define the SFI Quality Management System. The Quality Manual is reviewed,
revised and approved at least annually or as needed. The Quality Control department is responsible
for establishing, maintaining and implementing the Quality Manual. Personnel authorized to initiate
changes to the Quality Manual are the QC Manager, the Internal Auditor, and the Document Control
Officer with approval of the General Manager.

The responsibility of implementing and continuously improving the quality management system into
the SFI organizational structure lies with the Audit Manager and the management staff.

An ISO 9001 SOP, or standard operating procedure, is a how-to procedure document format created
by the International Organization for Standardization. Though it follows the ISO format, the document
and the process belong to you and your company, whether it is about customer service, safety,
manufacturing or some other facet of your business.
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Organization
(10) Customer Satisfaction
and its context
Act Check
Customer
Performance Results of QMS
Evaluation (9)
(6) (5)
Needs and expectation of Products and services
relevant interested parties
Plan Do
Support (7)
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ABOUT ISO 9001

ISO 9001 is a set of standard requirements for general quality management systems. It is a part of
the ISO 9000 family of international standards that affect most aspects of business operations and is
the only one in the family for which a company can get certified. The ISO has defined the ISO 9001
specifications very broadly, allowing it to apply to companies of all types and sizes.

WHY USE SOPS?

Standard operating procedures provide a standard guidebook for your business. Even the smallest
organizations need written documentation to plan new processes, train new employees and refine
processes so they improve with time. As a business grows, this documentation becomes crucial to
consistency and quality.

How ISO Certification helps your business?

 Implementing standards of ISO reduces loss occurring in your business.

 ISO certifications are important when applying for government and private tenders.
 It sets up preventive actions in your working and help in decreasing various unknown non
conformities.
 It is accepted worldwide and followed by small as well as large scale companies.
 ISO 9001 certificate positively affects social and corporate reputation of your company and
boost your trustworthiness among your customers, clients and business associates.
 ISO Certifications helps you in gaining trust of your local as well as overseas investors by
meeting international quality market value.
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ISO 9001:2015 Quality Management System
 ISO 9001 2015 is an internationally recognized standard which deals with Quality
Management System (QMS).
 It develops a criteria to boost and polish quality and efficiency of a company or an
organization.
 ISO 9001 2015 makes way for an organization to solely and regularly meets the
requirements of customers or clients or other involved parties.
 The Quality Management System is achieved by planning and managing resources,
process and assets that combines with the final goal of customer satisfaction and
organization competence.

Which types organization can adopt ISO 9001:2015 Certification?

ISO 9001:2015 Certification is a generic standard. This standard can be adopted by any types of
organization like all types manufacturer, All types of Traders, All types of Services providers, Institutions,
Laboratory, Hospitals etc.

ISO 14001:2015 Environment Management System

 ISO 14001:2015 is required to be followed by a company or an organization which is
focused to fulfill its environmental responsibilities in a manner such that it contributes to our
much-valued environmental pillar of sustainability.
 The ISO 14001:2015 can be used either completely or in parts to systematically improve
environmental customs.
 Environmental Management System ( ISO 14001:2015 ) is important for any organization
which is focused to control or improve environmental management.

ISO 14001:2015 is an Environmental Management System Certification. Mostly this standard adopt
by the organization who make pollution like Construction Companies/Factory etc. Pollution can
be any type like Air, Water, Soil, Noise etc. but now some service providers are also adopting ISO
14001:2015 certification to just fulfill the requirement of tenders.
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QMS- Quality Management System

Quality Plan – A document specifying the processes of the QMS (including the product realization processes),
and the resources to be applied to a specific product, project or contract.

Risk – Effect of uncertainty; often expressed in terms of a combination of the consequences of an event and
the associated likelihood of occurrence.

Risk Analysis – Process to comprehend the nature of risk and to determine the level of risk (levels of severity
and likelihood).

Risk Evaluation – Process of comparing the results of risk analysis with risk criteria to determine whether
the risk and/or its magnitude is acceptable or tolerable.

Risk Identification – Process of finding, recognizing, and describing risk, involves the identification of risk
resources, events and their potential consequences

SFI has determined the boundaries and the applicability of the quality management system.

SFI is committed to applying all applicable requirements of the ISO 9001:2015 & ISO 14001:2015 International
Standard to the intent and scope of the quality management system.

LEADERSHIP:

1.1 Leadership and commitment

1.1.1 General

The management of Star Future International Co., Ltd. is committed to implementing the quality
management system and continually improving its effectiveness to the satisfaction of customers, and
other interested parties.

Top management shall demonstrate leadership and commitment with respect to the quality
management system by:

taking accountability for the effectiveness of quality management system;

a. ensuring that the quality policy and quality objectives are established for
the quality management system and are compatible with the context and
strategic direction of the organization;
b. ensuring the integration of quality management system requirements into
the organization’s business processes;
c. promoting the use of the process approach and risk-based thinking;
d. ensuring that the resources needed for the quality management system
are available;
e. communicating the importance of effective quality management and
 STAR FUTURE INTERNATIONAL CO., LTD {SOP}

of conforming to the quality management system requirements;

f. ensuring that quality management system achieves its intended results;
g. supporting other relevant management roles to demonstrate their leadership
as it applies to their areas of responsibility.

1.1.2 Customer Focus

Customer support and satisfaction is a major focus at SFI and the whole Star Future
organization as evidenced in the SFI quality policy. Customer and applicable statutory
and regulatory requirements are determined, understood and consistently met; risk
and opportunities are determined, and addressed to maintain focus in enhancing
customer satisfaction.

1.2 Establishing Quality Policy

QUALITY POLICY
Delight our customers by…

Doing the job right the first time

Making and meeting commitments

Excelling through planning and teamwork

Driving continual improvement with Best Known Methods

Respecting team members and making SFI great place to work

1.3 Communicating the quality policy

SFI is committed to this policy and ensure that this is communicated, understood and applied at all
levels of the organization

Organizational roles and responsibilities

The responsibilities of each role are defined on individual job descriptions, SOP2065- Form2, Job
Description. The Quality Manager is designated by the General Manager & Audit Manager as
Management Representative and has defined authority and responsibility for ensuring compliance to
the ISO9001:2015 & 14001:2015 standard. They shall be responsible in establishing, implementing,
maintaining, and ensuring that the quality system is functioning in accordance with customer
requirements and the standards. They shall be responsible in the reporting of the performance of the
 STAR FUTURE INTERNATIONAL CO., LTD {SOP}

quality management system to top management for review and as a basis for continual
improvement. They shall be responsible also for promoting awareness of customer requirements
throughout the organization.

ORGANIZATIONAL CHART

QUALITY CONTROL

CUSTOMER MFG
DOCUMENT QC QUALITY QA/REL & QUALITY
CONTROL ENGINEERING ASSURANCE & QUALITY ENGINEERING
SYSTEMS

FAILURE
RELIABILITY AUDIT
ANALYSIS
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LOGISTICS

FG/ CUSTOMER CUSTOMER

PURCHASING TRAFFIC
SHIPPING PLANNING SERVICE

PLANNING

TRAINING INVENTORY
AND SUBCONTRACT
DATA CONTROL OPERATIONS

HUMAN RESOURCES

SFI Support Global Shared Services Support

 Headcount Planning and Monitoring
 Recruitment & Selection
 Onboarding and New Hire Integration  Compensation & Benefits
 Employee Training & Organizational Administration
Development  HR Surveys
 Compensation & Benefits Administration  Policy Review & Strategy Formulation
 Performance Administration  Contract Administration
 Employee Relations & Services  HR Process Improvement
 Audit Compliance
 Policy Implementation
 Corporate External Relations
 STAR FUTURE INTERNATIONAL CO., LTD {SOP}

FINANCE

SFI SUPPORT ISO Certifications Bodies

Support
 Budget, forecast and controls
 Fixed Asset management
 Financial accounting, reporting &
analysis
 Treasury & payroll
 Accounts payable
 Interco accounting
 Government reporting
 Legal compliance documentations
 Sub-con reports
 Taxation
 Retirement plan
 Financial audit
 STAR FUTURE INTERNATIONAL CO., LTD {SOP}

Analysis and evaluation

The methods for monitoring, measuring, analysis, and evaluation needed to ensure
valid results include;
conformity of products and services;
degree of customer satisfaction;
performance and effectiveness of quality management system;
if planning has been implemented effectively;
effectiveness of actions addressing risks and opportunities;
performance of external providers;
the need for improvements of the quality management system.

Audit
A Quality Control Auditor ensures compliance to the International Standards of ISO
9001:2015 & ISO 14001:2015 and effective implementation of the requirements of the
established quality management system, including maintenance of the system.
Complementing the routine internal audit conducted by Quality Control are the
random audits by a self-auditor from each department. This provides effective support
in the maintenance of the quality management system.

An annual audit plan guides the conduct of the audit. The plan takes into
consideration the status and importance of the areas to be audited, changes affecting
the organization and the results of previous audit.