REPUBLIC OF THE PHILIPPINES

COMMISSION ON AUDIT
CORPORATE GOVERNMENT SECTOR
Commonwealth Avenue, Quezon City, Philippines

Local Government Audit Sector

Name: ____________________________________ Date:

_________________
Designation: ________________________________
Office: ____________________________________

Client Satisfaction Survey Form

Conduct of Regular Financial Audit

We, at the Corporate Local Government Audit Sector of the Commission on Audit (COA), are
interested in your honest opinion about our audit services. In this connection, may we request for
your response by shading the circles correspondingthat correspond to your answers in all the
questions below.

Thank you very much.

1. Entrance meeting was held and where all questions/comments were adequately addressed, and the
objective and scope of audit were discussed, and an Engagement Letter was provided to document
the meeting.

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`
1 2 3 4 5

2. The exit conference was held to provided Management us the opportunity to discuss its our
comments on the observations and recommendations, and the discussions therein were was
recorded to document the discussion.

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`
1 2 3 4 5

3. The audit observations and recommendations contained in the Annual Audit Report (AAR)/
Management Letter (ML) were properly communicated through an Audit Observations
Memoranda.

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`

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4. The AAR/ML reflected Management our comments and/or actions taken/to be taken.

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`
1 2 3 4 5

5. The electronic copy of the AAR of the Agency is readily accessible or downloadable in
https://www.coa.gov.ph (COA website).

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`
1 2 3 4 5

6. The cost of audit services monthly billed by the Administrative, Training and Finance Division of
the COA Regional Office,Accounting Office, Planning, Finance and Management Sector of COA
computed based on the updated COA personnel reassigned to the Agency to conduct
comprehensive audit of its accounts and transactions. (when applicable)

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`
1 2 3 4 5

7. The overall audit provided business opportunity for improvement and/or value to the
organizationAgency.

Strongly Neither agree Strongly

Disagree Agree
Disagree nor Disagree Agree
`
1 2 3 4 5

8. Please write below your additional comments/suggestions on the spaces provided below, if any:

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